Thank you to Mr. Eric Jackson today !!!…read more He is knowledgeable, friendly and timely ! They gave me a 12 noon to 4 pm time frame, and he pulled up to our home at 12:09! We have had Welzig here at our North Boulder home for 25+ years, and we really enjoyed Eric today -- he is so professional. Way to go Eric! Laura Ann R-T and Buckingham, Guide dog for the Blind #11. The Boulder Cookie Lady

great service and knowledgeable. good warranty and polite and prompt. Did great work!read more

Long time customer, had service scheduled for two weeks. Got call 2 hours before the appointment…read moreand said they had to cancel, another more important job came up, they could reschedule in another week.... no thanks. I always paid my bill on time, why is a long time customer not at the top of your list. Will find someone else.

A great group of people, Sean, Seth, Spencer, Curran, all of them. And Sean, will spend all the…read moretime it takes to help you understand the fears, answer questions, about such a large purchase, the guys are super polite, left my basement more tidy! Than it was before, and even worked on a holiday to help me. They did have to come back due to recalled part, but they show up, when they say, they will be here. Sadly, customer service is hard to get, but not with this company. Not all things go perfect, but way they handled things, is why, 5 stars. Updated! Chase! Was amazing also, i may have gotten one of guys names mixed up, but every single one of em, hard working on time and so polite, i thank you all.

When our main furnace went out three years ago after the igniter went out several times, I called…read moreseveral places. The salesman we had, Matt, then became the manager. He was knowledgeable and explained his offering well. And the result was a really great furnace. We've had just one issue with it and that was likely the arctic snap. Having to have two hvac systems in this house is part of that problem. Last year, our upstairs furnace went out. The reason for four stars is that the repair guy they sent three times was pretty useless. He wanted to fix it, but couldn't. We believe he did want to save us money, so his heart was in the right place. I finally asked for someone else who showed us that the whole unit had flooded and was unrepairable. The salesman was also inexperienced so we asked for Matt and he came to the rescue with a deal they were offering. He also once again had the knowledge to recommend the right solution at the best price and with financing. So my main recommendation to them is to train people better. But we are happy with them overall and trust Matt.

The left hand doesn't know what the right hand is doing. They are so disorganized and cannot keep…read moretheir appointments, even when you have bought all your systems from them. Run away!

Good repair. Nice and neat. Seemed a bit expensive but I did not get other quotes.Maytag dryer now…read moreworks fine.

We have used Emmerson and his staff over the past 3+ years for an AC install, rerouting ducting,…read moreand troubleshooting our existing garage heater. They are by far one of the most seasoned HVAC companies around and care about your systems, thereby going above and beyond to make sure your home and air quality if safe. Don't fall for the cheap coupons, Epic heating and air is worth the extra money.

All the technical team that installed our heat pump air conditioner were very knowledgeable,…read morerespectful and willing to take as much time as needed to explain our numerous questions.Shout out to Chad, Gabriel and Jonathan for your expert work and AJ for keeping our best needs #1 priority.to anyone that I didn't catch your name.Thank you for making us cool !

We have used this business off and on over the last 7 years and what I like most these days is that…read morewe have a really good understanding of my house and the issues that come up with it. I like that they track and document every service provided with photographs and that if they can send the same technician each time, they do so that person has a good memory of your situation with your home. They have always been prompt at returning calls and helping me figure out what I need. Even if their prices might be a wee bit high here and there, the peace of mind to know that we are being taken care of is worth it to me. I like knowing they have our house history, they have established a relationship with me over the years and I know that when they offer me options its not to just get all they can - there is a purposeful reason. If you are in a situation where you need an airtight service with a tracked repair history that you can look up in images etc, then this is a great place to call for assistance.

We requested an Essency electric water heater installation. We also needed 240/220 run from the…read morepanel outside to the mechanical room. 1. We were given quotes for 4 different water heaters, including one gas heater. That allowed us to compare pricing & features. 2. We were given 2 quotes for the electrical work depending on ease or difficult access to the mechanical room. All quotes were detailed with line items for parts, etc. That was very professional vs the companies that give you a "black box" price with no details. Prices were reasonable for today's structure. Still a shock as we've had the house for 13 years with very few repairs needed. But it is what it is. We had a problem with the initial water heater hookup. They quickly sent out a top electrician (Pete) who verified everything and found one problem. He said he'd talk to the owner in case there was a problem with the water heater. The Essency has communication and app control features so the board working is critical. The next morning they had a full replacement water heater on the truck in case it was needed. It was not needed, Pete and Jacob had it up and running and reverified everything. Pete also caught that our router had paused the connection to water heater for some reason. Pete called later to make sure everything was good. We live near DU and there was no stalling around about coming out here. Every person that showed up communicated well and was good to have in our house.

6 reasons to think twice about save home heat…read more This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos. The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened. 1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances. 2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12. When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898. 3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2. 4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair." 5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57. 6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision. So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust. As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.

Needed to have the furnace checked out, and I really didn't know who to call, so I called a company…read morewho had serviced the furnace in the past, and low and behold, I got connected with 1st Action Plumbing & Heating and had the neatest chat with Brinda , what an answer to prayers. Got a service appt. scheduled for within a couple of days. RIiley and Ryan were sent to take a look at the furnace issue, they were brilliant..very knowledgeable, quick to get to work, yet they were fun to chat with, they taught me some good information for care and ongoing things I could do to help extend the longevity of the aging furnace. WOW!!! They both worked quickly and got the tuneup done, were fun to have them in our home, They definetly were angels sent to answer my prayers for help. I highly recommend 1st Action Plumbing for any HVAC issues. What an awesome call made for help. Thank you Brinda, for your caring and fun help, and quick with scheduling the appointment. KUDOS With much appreciation and respect. Looking forward to the pending plumbing appointment for the kitchen sink faulty faucet. :) You are truly a God send...An aswer to prayer. Judy L

THIS COMPANY OFFERS NO WARRANTY ON THEIR PARTS OR LABOR. I would leave ZERO stars if possible. I…read morehad a service tech come out LESS THAN TWO MONTHS AGO. I do not remember his name, but he was very nice, polite, and honest. He replaced the air filter - citing it as the number one cause of heater issues, and also stated that my flame sensor should be replaced soon, but it should last at LEAST another year. Less than 2 months later, I wake up to find out that it is 17 degrees outside and my heater has stopped working. Again. The filter was brand new, but I put in a new one anyways. Nothing. I called 1st Action again, leaving messages on BOTH the company phone and the "emergency after-hours" phone. I did not receive a call back that day at all. The next morning, the heater is still out, and it's 18 degrees outside. I finally received a call back from a woman named Brenda, and her first words come out in an insulting tone saying "Well I'm calling you back *again* to find out if the heater is working yet.....??" When I tell her that nobody called me back, she begins to argue with me, stating that the actual company owner called me directly. There were absolutely NO RECORDS OF MISSED CALLS on my phone. So as she's accusing me of lying about the owner calling me back, I've lost faith in the company already, and just ask for the part number to replace it myself. Brenda then states that she has no information on that, and then states "You're lucky we charged you so little last time." .............................. Ummmm, excuse me? Her tone of voice was demeaning, as if she was running a charity and I got a discount. I paid the same price as everyone else, plus an additional $30 for an air filter that I could have bought for $5 off Amazon. There was literally NO reason for her tone of voice, or even the statement itself.... The owner Brandon then calls me back, stating that he accidentally called the wrong number yesterday. OK.... human error, I get that. But in order to come out, he quotes basically the exact same price, actually $6 higher than the last visit to replace the flame sensor. And he quotes me this price after "removing the service fee," because I asked about whether this should have just been done last time to begin with. So already frustrated, I just ask him for the part number, or even to buy the part off him, but he lectures me about how they are a for-profit business only. A simple "I'm sorry I don't have that info." would have sufficed instead of an entire 10 MINUTE lecture about fuel and overhead and the amount of driving time to get to the store to get the part.... (10 minute drive tops) Soooo.... yes. I understand that EVERY service company is for-profit. That isn't even my issue. It's the fact that the receptionist Brenda talked down at me as if they had done me a favor less than 2 months ago.... no apology or reason for her tone of voice. The Owner Brandon calls me on the 2nd day of no heat stating that he called the wrong number with no apology... and then proceeds to lecture me about being for-profit? And that not only is that first tech no longer with the company, but they also offer ZERO warranty on any of their work. Less than 2 months, remember... I ended up finding the exact part off Amazon. A PACK of 3 for $8.99 overnighted for free. It took 5 minutes to replace. The first tech 2 months ago was great, but he's not even there anymore. I would NEVER recommend this company to anyone.... not only are they EXTREMELY rude, but there's apparently ZERO NO guarantee on their work anyways, as stated by the owner Brandon!! Hire this company at your risk. Makes me wonder why the original tech isn't working there anymore. Was he too honest and tried saving customers money from inflated charges? Was he let go because he didn't lie to the customers? Hire this company at your own risk. ZERO stars out of 5, when I WOULD HAVE originally given a 5.

Tristian got a new heat pump and air conditioning system designed and installed for my cottage…read morerental and garage. The system is amazing and never an issue for my renters! My garage stays warm all winter and my freezers love to air conditioning in the summer! Their annual service plan saves me headaches taking care of the units and filters! Tristian makes sure no issues are on the horizon! Ultimately the investment in the new equipment is saving me money every month. Thanks!