Had my first call with True Heating & Cooling today for basic maintenance. I was super pleased with the service and especially with the tech. Mark showed up on-time and was very personable and professional. I know it seems trivial, but a clean pressed uniform, eye contact and a firm handshake mean something to me. He explained the plan before starting. He showed me before & after photos when he was done and made recommendations for future work without trying to upsell the call. I really appreciate that! I ended up signing up for the Maintenance Plan which has them come back twice a year because this is the type of company I want to do business with. Would definitely recommend True! read more

When people go above and beyond, they deserve the recognition. In all transparency, True Heating and Cooling had done previous work on our tankless water heater for the past couple years - mainly just a normal maintenance. All good work, but my quibble was follow up on some outstanding issues (mainly with a knocking noise that they didn't seem to get to the bottom of and didn't follow up) which led me to explore other companies - which unfortunately were no where near as detailed or close (actually most further) from a solution and I came them another chance and I'm glad I did. Justin helped work through some more detailed troubleshooting and provided a solid quote (detailed and quick) for solutions in a quick manner. He listened and cared. He was knowledgeable and thorough. While not only getting the issues I had resolved, was also able to resolve other code and safety issues that stemmed from the original install of the boiler. I would highly recommend True to others and will also recommend to other neighbors within my condo complex that have similar setups and might need work. Thank you both Justin and Logan - appreciate the work. (It's also interesting that they are not listed on Navien's website or BBB accredited; this is where I looked for contact information for service as they a) certainly can work / service Navien products well and b) should deserve to be accredited with BBB. Other companies that I've consulted were on both sites and didn't provide as good of service) read more

Excellent Service! We regularly use True Heating & Cooling for startup and winterizing our evaporator cooler. This time we also needed a copper water line installed since the squirrels like to chew on the plastic lines. Carlos and Juan did an amazing job with running the copper line so that it looks concealed and professional! Quality work every time! read more

Mark was here serving our furnaces and AC and did a great job, very professional and told us what he wanted to check out next year, and made couple suggestions. FAST EDDY OF Arvada read more

True Hvac put in two mini splits for me in January. I have had nothing but knowledgable, excellent and timely service with every tech that I have been in contact with. The last tech Logan did a thorough assessment of my system only to discover that it was operator error on my part and the best part was no service charge! Ryan was the previous tech who was able to very efficiently and effectively diagnose and repair the problem with my system. I am so very happy that I chose True for all of my HVac needs. Thank you for being there for me! read more

Brian Sawyer was professional, efficient, talented, and friendly. He diagnosed our issue quickly and made the fix within 30 of arriving. Great job! read more

I believe the gentleman's name was Tim. He was great. It took him less than ten minutes to find my problem, and he was on his way.

I first had True Heating come out for regular furnace maintenance last fall based on the good reviews here on Yelp, and I was happy enough with their work. So this summer, when my older AC unit stopped working, I called them again to schedule a repair. The person I talked to on the phone was able to quickly pull up my records and assure me that their technicians don't earn any commission for selling me a new unit, but based on the age of my system, that was a possible outcome. He was able to give me a rough estimate of the cost on the phone (which turned out to be exactly right). The service technician was incredible friendly and able to talk us through what was wrong and what our options are. We quickly decided that a new unit was the way to go. The guy who came out to give an estimate was also incredible knowledgeable and gave us a variety of options with a good explanation of why he recommended the unit he did. Finally the crew that did the install showed up on time and did great work. Overall, we're really happy with our new system, we feel like True Heating was direct and honest with us at every step, and in the ended they did great work that surpassed our already-high expectations. read more

Quick response and able to diagnose and solve the problem quickly. Friendly and professional.

True Heating and Cooling installed a new air conditioner unit at our home. The technicians, Carlos and Tim, were excellent. They arrived on time, worked diligently and explained the system in a thorough and easy to understand manner. Our rambunctious (but kind) dogs, who have overwhelmed home service providers in the past, quickly warmed to Carlos; he was happy to scratch their ears when he walked past them. All in all, it was a high quality experience! read more

I highly highly highly recommend using True Heating and Cooling if you need to get a system replacement!! Overall they were extremely professional, knowledgeable, and fast at getting us exactly what we needed during their probably busiest season. They truly had all hands on deck, working the weekend and sending folks who don't usually do home visits so we didn't have to be miserable with no AC all week when it was so hot out. Also bonus, I love how they share a short bio, photo, and tracking link of whoever is coming out to the house, this was a small detail that made it an even better experience. I live in a townhome that had a 23 year old AC unit that was original to the house. It died on Thursday evening of last week, and first thing Friday morning I gave True Heating and Cooling a call and they fit me in at 9am to get someone to come out and diagnose our system. They sent Dustin, who is the operations manager and he did an amazing job answering all of my questions and talking me through my options, not trying to sell me anything but being honest about what we might need to do to move forward. We ended up going with a full system replacement (AC to heat pump and new furnace as well), and thanks to Brooke, they were able to expedite an estimator, Jophery, to come that same day. We could not be happier with his professionalism and level of service and intelligence. They even shared information on rebates and tax credits that you get by installing a heat pump in your home, which was so helpful! After waiting for a part to come in on Tuesday, we got our new system installed on Wednesday by Melvin and Carlos who did an amazing job, were very communicative and explained everything I need to know going forward about maintenance. They cleaned everything up nicely, and I could not be happier as my home is no longer 88 degrees and has since cooled down to 72. THANK YOU TRUE HEATING AND COOLING!!!! read more

True Heating & Cooling - New heat pump on a new level concrete pad! - Heating & Air Conditioning/HVAC Near Me - Westminster, Colorado

True Heating and Cooling came recommended from my most discerning neighbor, stating that they had the best pricing and experience by far. Her recommendation was spot-on. Justin, the owner, went above and beyond to help us out in a dire loss of AC in one of the warmest weeks on-record in Boulder. True made the necessary repairs and explained our options moving forward, providing sound advice on next steps for a whole new system, with perspective on not just what makes sense in the moment, but thinking ahead to future maintenance and efficiency. read more

I tried to get some questions answered before the work was done and I was given all kinds of run around messages in one day. One person who answered the phone didn't seem to know what the last messages were. It was a total joke to get a basic construction installation question answered. read more

Justin was fantastic - very responsive, detail oriented, passionate about his job. Quickly gave us proposals with different options. Highly recommended! read more

From start to finish, everyone we worked with at True H&C was impeccable in their work, communication and integrity. I interviewed several HVAC companies but chose this one because I knew I could trust them to always do the right thing. I was also impressed with the level of knowledge they possessed and the level of detail they were able to provide - they always answered my questions to the fullest and did not show any irritation with my need to have things explained more than once. I felt like I had a true partner through the whole process which was very important to me because there's a lot to learn and decide when purchasing a new HVAC. Also, they have their process streamlined so it was simple and quick, including the financing option they offered. The system they put in works great for our space and challenges. read more

I had an issue with my furnace not firing up so I called True Heating who had installed a new furnace for me. A technician named Brian Sawyer came out the same day and fixed the problem. Brain was very courteous, knowledgeable and took care of the issue within a half an hour. He even made a new friend with our cat Layla. Thank you Brian and True Heating. Don Lieb Broomfield, CO read more

I would highly recommend True Heating & Cooling for your air conditioning needs. I had an issue with my air conditioning unit and it was fixed in a timely manner. The service guy was very professional. read more

We really appreciated the honesty and professionalism of this company. They took before and after photos of our roof top hvac unit. Once we saw how poorly our previous company was cleaning the unit, we switched to True Heating & Cooling. read more

True was very professional and made sure that all the details were tended to when it was time for an HVAC overhaul. One issue popped up getting our old equipment to communicate with our new system and Dustin ran right over to get it taken care of. Our installers, Carlos, Travis, and Chris, were so neat, it was like they were never there. read more

True Heating was responsive installed our air conditioner 3 days after we accepted their written. They cleaned up after themaelves and were in & out as promised. Thanks True. read more

This was 1 year follow up maintenance after the installation of my new furnace . I am impress that the office contacted me on the dot for a free service. They are so organize. Matt and Sam serviced the equipment. Matt was very thorough and even make sure i have carbon monoxide detectors for my home. This company has been very consisting with their service and I definitely recommend them. read more

Excellent service! I had a handyman attempt to install a smart thermostat only to conclude the unit wasn't receiving power. Gentry came over on a holiday to give it a look. Blown fuse! Easy fix. On time. Friendly. Educational. Accessible. All words I'd use to describe this company. Highly recommend. read more

It has been a long time that I have worked with a company especially a heating and ac company that was so competent, reasonable, and honest and have the credentials that give customer comfort in their work. I was able to talk with the owner and he was able to fix my emergent situation with the furnace gas vent the next day. I felt confident and the technicians were competent and professional. I highly recommend this company and all their staff. They are NATE-Certified with continuing education. If you need any kind of HVAC help this is the company to call. Thank you all! read more

Great experience with True Heating & Cooling from start to finish. Carlos and Sam performed the AC install, and were very friendly, knowledgeable, and professional. They diagnosed the issue that caused my old unit to fail, and even though I had already agreed to a new unit they still tried to see if they could repair the old one. Jophery came to give the estimate and really put me at ease with his level of expertise and patience with my questions. Two other companies had failed to point out that my old unit was the wrong size for my system and they would have made the same mistake with the new unit. Jophery also found a way to keep the installation on schedule despite supply chain issues, which my wife and I really appreciated given our two small children and the scorching temperatures this weekend. Throughout the whole process Brooke was very responsive and always kept me well informed with a warm and friendly attitude. The entire team at True Heating & Cooling is great and I can't recommend them enough. read more

What an excellent experience. True Heating & Cooling provided us with much better pricing than some of the non-local/conglomerates. Travis and Carlos were fantastic, super friendly, and went above and beyond to ensure that our new furnace would fit with our oversized A/C. I actually made a mistake with our thermostat, I called, and within 30 minutes, Matt and Travis arrived to help me with it. Also, Joffrey had been helping us for several years now and provided us with great advice and a fair estimate. I wanted to be sure to thank you all again. We will most certainly use them again in the future and recommend them to anyone in need of HVAC services/replacement. read more

True heading and cooling came out to upgrade my water heater, HVAC and install an AC condenser. I got bids from 5 different companies. True won us over because they met many of our requirements. 1. The owner is directly involved with the business and in our case walked through to check on the installation and fine tune a week later. 2. We had a good experience meeting one of their technicians on a previous service request. 3. They schedule with us two days so the installers have plenty of time to get the job done to the best of their abilities, (Some companies said there would be an additional charge for an extra day if needed). 4. They had the equipment in stock. 5.Their reviews were very promising. 6. Their representative that did the initial bid seemed easy going and represented the company well. Julio and Dustin came out to do our installation. They were very professional and thorough. We appreciated that they were patient and friendly when answering all our questions. There was an issue at the end keeping power to work with our condenser and had to call their electrician back for a breaker adjustment. They also called in an additional experienced team member as a second set of eyes to help diagnose the issue, but Dustin and the electrician were able to get the issue resolved themselves. So, in the end they got the work done in one day. At this point I highly recommend True heating and cooling for service and installation. read more

We had True Heating & Cooling come out to repair a leak in our swamp cooler line as well as check the entire system as it had been winterized and we had just moved into the house. Julio was thorough, explained everything he was doing and answered all of our questions. He was polite, professional, knowledgeable and all at a very fair price. We will definitely call them again for any of our heating and cooling needs! read more

From start to finish this locally owned company is fantastic. I was referred to them for a warranty repair and and Brooke called to set up a time within minutes of the request getting logged with the warranty company. Logan was available to come take a look the next day and was very knowledgeable, listening to my questions and giving me a lot of information. I was impressed by how quickly they were able to get out and complete the repair and decided to get an estimate from them on replacing my 20+ year old furnace and A/C. I couldn't be more pleased with the end result. Jophery came out to do the estimate and was happy to talk through options with me. I was leaning toward a high efficiency furnace and was pleasantly surprised when he walked me through all the options, not just the more expensive option I thought I wanted. He also brought up the option of a heat pump rather than an A/C since I had recently had solar panels installed. I didn't know anything about them. I had gotten an estimate for a furnace and A/C from another company for a brand I hadn't heard of before and was pleased I could get a Lennox system from True Heating & Cooling - including a heat pump - for less than that estimate. They had great financing available and my new furnace and heat pump were installed in less than a week. Julio, Carlos, Samuel and Justin were very professional and careful of my new carpet when removing my old furnace from a very tight basement closet and installing the new one. As usual, I had a bunch of questions which were answered thoroughly and knowledgeably. And when I had questions about the heat pump and needed the fan settings changed Dustin was out the next day to take a look and make adjustments. This is the third time I've installed a full system in the last 20 years and it went so smoothly that it was a wonderful experience. Every person I dealt with was very responsive and provided excellent customer service, treating me as a valued customer. I highly recommend True Heating & Cooling for service and installation. read more

We have had Justin and team out on several occasions over the years and they have always been prompt and professional. This time around, Sam and Carlos installed a new furnace for us. Easiest install ever. They were extremely efficient and did a great job. And we love our new unit! read more

Fantastic company. Jake, the technician sent to work on my HVAC furnace, did a great job. He was timely, professional, friendly and very knowledgeable. He followed all pandemic protocols too. It was a pleasure doing business with him and now we are ready for winter. read more

What a great company. I first spoke with Brooke on the phone to set up an appointment for someone to come out. She was very polite and was able to get someone out within a couple hours (almost unheard of this day and age). They would text me and notify me the estimated time he would be coming. Brain was able to change the capacitor for me within 5min. The price for the part and for them to come out wasn't over the top as well. Brian also walked me through the process of how the ac unit worked and even made sure to check to filters in my return vents to make sure they weren't dirty. We need more professionals like Brooke and Brian in this world! read more

Had 5 separate homes serviced by the good people at True Heating and Cooling. To start off, Brooke answers the phone EVERYTIME and normally on the second ring. What a treasure she is. After a seasonal service check on our properties the property owner decided to replace one of the older units system Furnace and AC. Jophery was out on a separate appointment for the estimate and returned the proposal quickly and was able to make modifications to that proposal nearly instantly. We had paid in advance for a 2 season checkup for the unit being replaced and the prepaid service fee was deducted as a credit without ever having to ask. What a pleasant surprise! The 2 days of removal and install were handled by Chris Ramirez and Travis Abram. A great team on a slightly tricky install. The guy's made sure the unit had AC up and running before leaving the first day. Day 2 required some attic work for venting modifications, the outdoor temps were well over 90 degrees so the attic had to be well over 100+++degrees. Not a single hesitation from the technicians who moved forward and completed the work. The job was clean, (the furnace closet was cleaner than I had left it before) the equipment was moved into the unit across hardwood floors and a living room full of furniture and nothing was harmed, scratched or out of place. Down to the price, it was fair and competitive, not cheap and not a gouge. Remember you get what you pay for, except in this case I think I did better than the price would have indicated. Thanks to the entire team. read more

Following inspection and maintenance work I had a few follow up questions. I called a few times but no one got back to me. I subsequently hired another provider that noticed issues not observed by True Heating. On the positive side the owner contacted me after my review and apologized that the communication issues were due to them moving office and gave me a refund. Due to that I upgrade to 3 star (OK) and hope these issues would not repeat. read more

Justin came by to give me an estimate on some work that I needed some advice about. He was very professional and listened to my predicament. He fixed one item and sent me an estimate for the other. I must say that if you need any HVAC or water heater work done, Please give True a call. read more

These guys were great! Justin did a great job of explaining up front costs and the tech Dustin was out to my house within 30 minutes! Dustin updated me regularly with his progress and when he needed some extra tools Justin was super quick to respond and help out. All in all, I had heat back on in my house within 2 hours and all for a WAY lower price than I expected! I would definitely recommend these guys! read more

Justin made time for us on a Saturday afternoon. He was prompt, considerate, and had our A/C working in no time. His bill for service was below the quote and he checked out the entire unit for functionality. I highly recommend True Heating & Cooling. read more

I would highly recommend True Heating & Cooling. It was a great experience starting with the first phone call. Julio, Sam and Carlos did the install of my new Lennox Heating and HVAC systems. It was a tricky install because of the size of the space they had to work with. They did an outstanding job. They went above and beyond to ensure everything was installed perfectly. COVID protection protocols were right on point and they went out of way to protect my Turkish rugs. I have found working with True Heating & Cooling to be the best experience and would highly recommend them. read more

Brian at True Heating and Cooling was great! He arrived on time and helped trouble shoot all of our AC issues. He provided great advice for future maintenance and did a great job getting our AC up and running again. We will definitely be using them again in the future. read more

Justin and his team were amazing! I called Justin on 6/29 and scheduled an estimate for the day my wife and I closed on our house (Friday, 7/6) and found myself receiving an extremely fair price, by far the best one I was quoted at! Even better, he was able to schedule our install the following week for our new AC/Furnace and the install went extremely smooth. Justin and his team were extremely polite, professional and hard working to make sure everything was working to the best of its ability. I will absolutely refer True Heating/AC to all of my friends and family moving forward. Thanks guys! read more

Daniel was very helpful. Not only did he take the time to walk us through what he was able to diagnose regarding our nonfunctional furnace, he presented options regarding its repair and recommended an approach that would save us money. We'll be using True for all of our HVAC needs going forward. Fantastic experience, read more