Absolutely no complaints, this shop is jam packed with countless quality name brand outdoor products from head to toe. Just to mention a few of my favorite durables: Carhartt, Levi's, Sorrel, North Face, Timberland, on and on. Talk about customer service, FREE POPCORN!!!! Staff are plentiful and extremely helpful. Value: Twenty percent discounts are common to see and the savings can be significant at the end of your shopping spree. The aisles are tight and no complaints here. Just know a smile and bright eyes go very well with a "pardon me." We missed seeing the seasonal kayaks, but never say never. Next season. Just remember, Sam's is a year round Outfitter and worth the trip. read more

Sam's Outdoor Outfitters - I was introduced to Sam's Outdoor Outfitters by a buddy who's from VT & now this is my favorite stop being from CT! - Sports Wear Near Me - Hadley, Massachusetts

A lot of stuff and good prices . A little thought to navigate within the store- so much stuff and so many people. Staff were very friendly and helpful read more

Returns are really annoying and made me realize it's not worth the trouble. Staff had attitude for no reason with a simple return, and made trouble over a few dollars. Something didn't fit, days later it gets returned and they freaked out. Not to mention finding things here is a real pain - it's sloppy. I'd like to shop locally, but this store doesn't provide the right organization, staff or pricing to warrant it. If they were more helpful, friendly and organized, I would pay the 20% extra they charge for everything. But, no, it's just not worth it when they are worse with everything else. Goodbye forever Sams. read more

Cool little spot. My good friend comes up here often for an abundance of stuff so figured I would come up here and check out their footwear department for some new work shoes / boot. A lot of safety toe selection which I am not in the market in but did find a nice pair of Merrells which fit what I was looking for. The shoe department got mobbed with people when I was test walking a pair so took a few moments after the fact before the gentleman who was taking care of me to come back. I poked around the rest of the store and grabbed a pair of work pants. Nothing in the way of backpacks for uphill skiing, so the associate said. Would come back. I now have a few stores I can find good warehouse work stuff in. read more

I always get helpful advice and it certainly beats going to the big chain stores. Never disappoints!

Sam's rules. Curated selection and very high quality!

Sam's in Brattleboro VT closed and this store remains. It's really great for outdoor gear, camping equipment, jeans, exercise wear, outdoor and sport shoes, socks, hats, belts, jackets...and lots and lots more of high quality gear, Its great to have a store nearby where you can try things on. Returns are easy, too. Staff are friendly and helpful. I cherish a brick and mortar store more than a discount from Amazon, and will make the trip there again to find more things I need for an upcoming trip. read more

During Black Friday, I went to Sam's to get YakTrax Pro ($29.99 + whatever tax they collected). I wore them three times and one of the rubber straps on the bottom snapped. Just to be clear, I was using them in the intended way -not on tarmac or sidewalks, but rather I was hiking on packed snow and Ice on trails in the woods. Today, Jan 22, '22, I called Sam's and explained that I didn't have the receipt any more but did have the packaging - as I mentioned, I bought them during Black Friday but it hadn't snowed here until a couple of weeks ago. They told me I had to bring them in to be inspected. I asked what they were looking for, but they insisted I had to bring them in. I did, and the manager took one look and refused to take them back - he said that the broken rubber strap had nothing to do with the store and I had to send them to Yaktrax. Of course this will add $10-15 for shipping to the overall price, hardly worth it. Not only that, but why waste my time like this? Couldn't they just have told me what, apparently very limited, types of damage they would actually handle? I wanted to go to Sam's because they are local and I wanted to support local business. But it's really disappointing that they doesn't stand behind the products they sell. In the past I've found them to be friendly and helpful, but I guess that was only for the sales end, and when it comes to actually backing up what they sell with good service, they can't be counted on. I've had better luck at EMS, where, though its a bigger chain, they actually seem to give better customer support. read more

This place is everything. My dad shops here, my boyfriend shops here-- my whole family shops here. Quality gear and clothing, decent prices, fabulous staff. We got the little one the ice cream maker ball, it works and is absolutely brilliant. Come here for a winter jacket, some camping gear, spruce up your old man's wardrobe!!! read more

I wanted to buy a day pack with a hydration system, and I went to a few outing good stores in the Hadley area to see what was available. I never had one of these packs/systems before and I didn't really know what to look for. The staff at Sam's were incredibly helpful, far beyond the service I got at the other stores. They helped with the initial fitting requirements (as a short-ish woman, this was extremely important), discussed features, listened to my concerns and preferences, looked online to see what was available in the other stores, etc. While I really wanted to buy a bag that day at Sam's, I ended up needing to buy a bag online because they didn't carry the model that fit me best. When I received the bag, I was a little overwhelmed with the features and how to get it to fit correctly. I went back to Sam's hoping to talk with someone, and one of the staff graciously and enthusiastically helped me figure out all the fittings. I wouldn't hesitate to recommend shopping at Sam's for their service, selection, prices, and overall helpfulness. read more

Very pleased with their customer service! I recently had to return a christmas present and was expecting a store credit, as it had been on sale. However they happily offered me a full refund for the unused Item. A great local store which I will continue to support! read more

Made the mistake of going in there in sweats, and I was followed around and stared at by ~6 sales ppl. I only bought from there because I had been to 6 shops looking for steel toe boots in small size, otherwise they don't deserve my money. Apparently, google reviews show that I am not the only one to be treated this way. Newsflash: I can afford your stuff. You just don't deserve my money. Just heard that a friend had the same experience there. Don't you realize that during covid, ppl are wearing sweats. Disappointing human beings. read more

I love this place. Best place for quality shoes in the area, for both adults and kids. I always come here first and I've yet to be disappointed. Then, of course, there are the great clothes, sun hats, swimming gear including quality floating devices for kids, water bottles.... I come with my kids, who head first for the delicious free popcorn. The staff is great; friendly, attentive and professional. I LOVE LOVE LOVE Sams. read more

If you live in the Amherst/Hadley/Sunderland area, skip the big box stores on Rte 9, skip EMS (and their unimpressive selection), skip the crowds and parking hassle in Northampton and go to Sam's. This is a great sporting goods store that has a good selection (both in price and style) coupled with helpful, friendly staff. I've visited every other sporting goods store on Route 9 and I would never give my business to anyone else but Sam's. Since moving to the area, we've purchased kayaks, winter gear (snow boots, jackets, gloves, etc), hiking gear (for us and our dog). and also Christmas gifts at Sam's. It is the kind of place that I feel good spending my money at. And I should probably mention that they serve popcorn. For whatever reason, it is something we get excited about when we visit this store. Check them out! Note: this store also has two other locations (Keene and Brattleboro, VT). read more

Where to begin. I have never experienced such terrible, rude customer service at a retail establishment. I went into this store with the intention of buying winter boots. When I walked into the shoe section, I noticed several employees standing around. Some were looking at their cell phones, some were talking to each other, some were staring off into space. None of them noticed me. Finally I got a young man's attention. "Hi, I'm looking for some winter boots," I said. He reached out his arm and pointed across the store. "They're over there," he said. No other communication or offer to be of assistance. I walked to the boot section. There were many options, but very limited sizes on the shelves. I looked around to see if anyone was working this section, and again I saw employees standing around; one still on his cell phone. "Excuse me," I said to one of them, an older gentleman. "I'm wondering if you have these boots in a size 7," I said. He came over and looked at the shelf. "No but I have them in a 9," he replied. As if that helps?? He walked away. Realizing I was on my own (despite the abundance of employees standing around), I began gathering boots to try on. I brought them over to a bench and began trying them on. A female employee was standing nearby. She stood there and stared at me while I tried on the boots. She did not offer to help in any way, she simply watched me. When it became clear that none of the boots fit, I knew I would need to try another size. Again, no offer to help. The girl began gossiping to her fellow coworker and talking about her weekend plans. I went to get more boots to try on. Trying on more boots (by this time amassing a pile of boxes of shoes that didn't fit), I decided to try an experiment. "How are you?" I said to the female employee. "Ugh, ok. There's nothing to do right now," she said. I could not believe it !!! Was she serious? Nothing to do? How about helping the person who is here to spend $150 on a pair of boots? Perhaps offer to get me another size? Perhaps tell me something about the different options available? But no, nothing. After I made several trips back and forth gathering more boots to try on, with no help from any employee, I finally decided to call it quits. I stood up. Boldly, I said aloud to the three employees within earshot, "Well I don't think I'm going to find anything here. You have not been very helpful, so I am going to leave." They all looked at me indignantly, as though I had done something wrong. The male employee said, contemptuously, "We were standing right here!" Yes, that was the problem: you were just standing there. I am fairly certain you are supposed to do more than just stand around. read more

I like the big variety of gear they have here. We can't all get top of the line everything, and the staff has been helpful in pointing me towards areas where I can go a cheaper route without sacrificing much quality. I also really appreciate being able to shop locally for outdoor gear instead of from a large corporation. read more

Great service and most comprehensive store you are going to find for this stuff as far as I now in this area. The store in VT is bigger. But this little gem is awesome too. The staff is friendly, patient, extremely knowledgeable and professional. I spent nearly 30 minutes finding the right boots. I'd name the names of the service members but maybe they want to remain anonymous! You know who you are. If you need specialized foot ware, or quality functional foot ware, for working, hiking, walking, running, this is a great spot. Great selection of work, casual, and outdoor sports clothes, too. I don't understand the negative reviews here. Not at all. I wonder what stores these negative reviewers like. read more

Awesome spot -- go to this one & the Brattleboro store as well. Very well organized, high quality items & good prices, especially when they run sales. Have the free popcorn as well! read more

As I was pulling in the parking lot, I noticed a large sign "mask required". That's their choice, but the state does not require one. So I turned around and left...... It was probably for the best anyways. I like to shop where the employees and owners are pro veteran, not this place. read more

Worst customer experience in a while. Slow day, no help - I see them circling and circling, but they miss the 'hello, is there anything I can help you with concept.' read more

First of all they have consistent trouble with the debit transactions. On one occasion the customer in front of me had to run his card 5 or 6 times and it wasn't accepted. His wife ran her card (same account) and it was accepted. This wouldn't mean much except my debit transaction on another day was similarly repeatedly rejected. When I was instructed to run the card as credit it went through. Later on my online banking I saw that I'd been charged twice. My other problem with Sam's is that they use dog and cat fur from Korea on their items under false pretenses. They also use Marino wool for much of their socks and clothing. This wool is produces in Australia under the most horrific, cruel conditions for sheep. It is being outlawed by many stores. Sam's needs to get their act together. read more

Quality products and service as always! Just shopped for sneakers for the first time there. Peter was so patient and knowledgeable about brands, style and wear of the products. I left with a great pair of sneakers and scored socks on sale too! We have shopped there for years and will continue to do so. Very impressive and easy to follow Covid travel path through the store as well. read more

Absolutely no help! I was trying to buy new clothes and couldn't decide between a few items, so I looked for the employee in the section. I couldn't find anyone for quite a while and I couldn't grab someone from their section, but they were nice enough to tell me who to look for and apologized. Apparently her name was Ariel, but right when I was about to give up and leave, she finally appeared. Was that a sign? It should have been one to leave, but I liked the clothes here so I decided to try again. At first she was friendly and I thought helpful, but I started to suspect she didn't know anything when she answered my questions with vague and what was later found out to be guess work. But when she told me about the warranty that covered damage to the clothes I was picking. Like if they were shredded or torn. Well, apparently not! I'm stupid for believing her, but usually when a STORE EMPLOYEE tells you something about their product, you can believe them. Well I'm not coming back until she's gone. Don't know if you have had a similar experience here or with her, but I'm done until the problem is solved! read more

The customer service here is terrible. The fact they walk around and don't offer help is a failure of the most basic rules of retail. I won't shop here and I will not recommend it anyone. read more

I have shopped here about a half a dozen times. I am consistently happy with my purchases, the staff and the prices.

This place is great. They have very good service and cheap, reliable items. I got a pair of high quality rain boots here and they were for twenty bucks. I have had them for a while and they are very durable. Downside is that they're far from Noho. Overall check plus read more

Use caution when purchasing any thing that is on sale. My wife recently purchased over $225.00 on boots and a shirt. The shirt did not fit and was told they would not return her money because it was on sale she could only get store credit for future purchases. Yes, they do have a sign that you could see if your were too look around for it but frankly they should make sure their customers are aware of it when buying anything on sale. I have purchased a couple of pairs of hiking boots, shoes & clothing there in the past but will no longer consider going there again. There are many other stores around that sell the same products for the same price but with much better customer service. Bob S read more

This store has awesome customer service and prices that are cheaper than EMS. The knife selection is great, they carry guns and it was here that I learned that socks with toes exist for men. Free popcorn awaits you whilst you shop. read more

Great selection of quality gear. Nice relaxed staff that helps if you need it but leaves you alone if you don't. Their return policy is different than most places but it is not bad. I love the free popcorn. I probably would have given it 4 stars but I'm trying to make up for the idiots that can't ask for help and who don't read return policies. read more

I like Sam's because even though the name implies that Sam's is about being outdoors, they have many useful everyday items as well. Sam's is where I bought a really nice looking hat that serves as sunscreen, beautifully, and is appropriate for occasions like weddings, not just hiking. The hats come in multiple sizes, or can be adjusted to multiple sizes. That helps people outside of the mainstream of women's hat sizes, but also helps people whose hat size changes with their hairdos as mine does. Sam's also has Smartwool and other similar socks for women in sizes small, medium, and large. It's really wonderful to not all be "medium" because that's all there is. The folks who help in the shoe section are also very knowledgable. And there is a popcorn snack that you can dare yourself to ignore. read more

Wasted my time here, couldn't find what I needed, spent more time looking for assistance, got a rather surly "We don't stock that here." I'll drive to the Brattleboro store from now on, at least the staff are friendly. read more

Overall, I'm pleased. I bought a backpack that ripped during the first day of use. The bag was a POS, and the stitching wasn't done well. I brought it to the store, and they allowed me to return it with a receipt. I did have to get a manager before they would allow me to return it though... the salesman told me it wasn't defective so I would have to take it to the manufacturer. In the end, they did the right thing. You can count on them for good customer service, and their prices are fair. I certainly won't be buying any backpacks from Hideaway again. read more

Terrible customer service. The staff stand around talking to each other rather than assisting customers. The men in the shoe department are like deer in the headlights. They give one word answers and are completely unhelpful. I'll go elsewhere. read more

I was blown away when I tried to exchange a gift after Christmas and was told I would only be given 80% store credit toward the exchange. The manager was rude and the staff was helpless. When outfitters like llbean and ems will exchange things for life it was truly amazing that SAMs would not even exchange something with their price tag still on it. The attitude at this store it really lousy and I won't be shopping there again. Besides, their selection of gear is paltry at best. They mostly sell socks read more

Great selection of shoes, clothing and any gear you need to be outdoors. Friendly environment and great customer service by Ian who is very knowledgable about our walk about questions we have had. Good place for the scoop on local outdoor attractions and precautions. Wish they had a reward system though. read more

Customer service is frankly terrible. I've purchased items over the years there and noticed that their staff knows very little about the gear they are selling. It seems like their angle is to sell customers something, anything, not necessarily what the customer needs but more what the staff person thinks they need. Example: came in looking for a specific pair of kids shoes. Staff person discovers they don't stock it, and rather than saying "try down the road at Dicks or Jonathan's sports" which what normal customer-oriented employees would do, they instead tried to sell me a pair of kids shoes that was nothing like what we needed. The staff need a lot more training on how to speak to customers, I am treated better at a gas station......won't go in again. read more

I went by Sam's a few months ago to pick up a pair of snow boots. For a store that, from the outside, initially looks to be much smaller than various competitors, I was pleasantly surprised at the extensive selection and pricing. Their employees were very friendly in helping me find the right thing, and my overall experience was excellent. I would definitely recommend it to others. read more

Seriously the store is a joke if you are a hunter. They never restock ammo ever, they have a crappy selection of gear and clothing and every now and again shit over priced decoys. Not to mention the clueless staff they have who really have no clue what they are talking about nor do they have any clue who to ask. In my opinion hadley would be better off without this useless store read more