A trip to this area required me to go to Eastern Mountain Sports. It was one of my favorites. We…read moredon't have it in the Midwest. Honestly, so many stores carry this kind of merchandise now I'm a little surprised this one can endure. All in all a good store but not really delivering anything different than the very nearby Dick's Sporting Goods or the local Sam's Outdoor Outfitters. I do like some of their online deals though. I didn't find them in the brick & mortar.

This EMS has great staff and great gear, its a small store but they pack a lot of good quality…read morestuff in that small space. Great options for many different price points and all the gear and apparel I have purchased from them has treated me well on many hikes and camping trips. They have some great deals for students as well as for rewards members, I have had great experiences with the entire staff. Dan and Ian have both went above and beyond to help me. Retail is hard in general, and I imagine could be even more difficult in a store that sells so much specialty product. The product here is good and the staff here is amazing.

Absolutely no complaints, this shop is jam packed with countless quality name brand outdoor…read moreproducts from head to toe. Just to mention a few of my favorite durables: Carhartt, Levi's, Sorrel, North Face, Timberland, on and on. Talk about customer service, FREE POPCORN!!!! Staff are plentiful and extremely helpful. Value: Twenty percent discounts are common to see and the savings can be significant at the end of your shopping spree. The aisles are tight and no complaints here. Just know a smile and bright eyes go very well with a "pardon me." We missed seeing the seasonal kayaks, but never say never. Next season. Just remember, Sam's is a year round Outfitter and worth the trip.

A lot of stuff and good prices . A little thought to navigate within the store- so much stuff and…read moreso many people. Staff were very friendly and helpful

This is a Eastern Mountain Sports type store. Same basic premise but maybe with more name brand…read morepretty-expensive clothing and equipment. My only hang up with this store, which may not necessarily be their fault, is it is expensive. They do have a great selection of canoes and yaks. They also do rentals on some items so it's nice to be able to try things out before you buy.

Really excellent store for canoe and kayak sports... great selection of boats and one of the most…read morecomplete arrays of accessories and safety equipment you'll ever see. Complete selection of Thule and Yakima racks. Also, great selection of outdoor/mountain clothing, footwear, books, and hardware for cooking and climbing. No bicycle stuff, but that's pretty well covered by other stores in the Amherst/Northampton/Hadley area. Prices are normal, not super discount and not like a boutique shop either. We bought two kayaks there and they were good with the price. Been back many times. I prefer them over EMS because the have a bigger selection, and because when you buy there you're supporting a local business instead of a national chain.

A few days ago we stopped in at Dick's to quickly buy a few items and I have to say that we had a…read moregreat experience. We stopped in during a weekday afternoon to buy a few Disc Golf discs, and it was nice to see that they had a large selection to choose from. As we were passing through the store we also looked at their clothing sections and found some great deals on sports apparel. To top off our experience we cashed out with a really polite employee who held a conversation with us and asked us about the local Disc Golf course. This is not the first time we have had this experience here, and it is nice to see that this store prides themselves on customer service!

WATCH THE PRICE THEY CHARGE YOU AT THE REGISTER. I had to walk back to do multiple price checks…read moremyself after the listed price on the shelf was lower than what they tried to charge me in after scanning the barcode (in fact, most products DID NOT have a listed price where I was looking). Last price check I did one of the employees was taking the sign away. Idk if it was to tell the person at the register or not but when I said something about it they said it was "store policy" to charge the listed price and not the inflated price in the computer.... Yeah pumpkin its also consumer law in MA. Staff was pretty sycophantic or checked out any time you tried to talk to them. Thanks I guess though, wound up saving hundreds just by getting so frustrated at the ordeal. Turns out, Holyoke Sporting Goods had the main sporting stuff I needed at a fraction at the price.

Danny was knowledgeable and so kind. Best shopping experience, will definitely be back once my next…read morepay check comes in. Big love for Dan the Man!!!

Update: June 2024 Dean the store manager was OUTSTANDING…read more He really went out of his way to help find the right shoes for me. Here it is - 3 years later, and I would give them 10 stars if I could. The name of the store may have changed, but the service remains stellar. This is an excellent store!! A+

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

Great shop! Some good sales on decks and amazing sale shoes! Clerk dude was nice and happy to…read moreanswer questions! Got an awesome shirt with one of their designs for $20!! Not many places period have shirts for under $40, so gotta love that!

We purchased a new trailer recently. This is not the first trailer we have purchased and most…read morelikely will not be our last. We had the most amazing customer service, from our sales rep JD, to our demo rep Bob Allen, to our delivery driver Spurlin, the entire experience was amazing. Whope we were wowed by everyone we dealt with, we were extremely impressed by Spurlin. Our old (traded) trailer was on a permanent site and was extremely difficult to remove. It took hours! At one point we had to relevel the site and move some rocks. Spurlin asked for a shovel and got to work helping us! He was friendly, polite, courteous and so very patient. All of these experiences combined will keep us returning to Camping World, not only that, it will make us tell others about how amazing our experience was. Thank you to the entire team of professionals at Camping World Hatfield for all your help. Happy camping!

I tried to find something positive to say, and yes -- some of the employees were decently kind. But…read morekindness does not excuse what happened. My uncle, a combat Vietnam Veteran and senior, purchased a preowned RV from Camping World that was completely overpriced. He drove it less than 28 miles, and when I asked if the dealership would buy it back, they refused outright. It is incredibly disturbing to watch a company profit off of someone who should have been treated with honesty, fairness, and respect. Taking advantage of seniors is bad enough -- doing it to a Veteran is beyond disappointing. I would never recommend this place to friends, family, or anyone looking to make a major purchase. Please do your homework and protect your loved ones before signing anything here.

We drove up to Massachusetts to rent a snowboard for my daughter. Unfortunately, the place we…read moreoriginally planned to visit was closed due to the the big E. However, we found another store nearby and decided to check it out. They were having a sale and were offering discounts on last year's products. We spoke with a gentleman on the second floor who helped us find the right snowboard, bindings, and boots while staying within our budget. We were able to walk away with everything we needed at a reasonable price, and my daughter is very happy with her new gear!

They don't stand by their equipment. Rented skis for the…read moreseason that were defective - one ski literally split lengthwise. I could see inside that it was being held together by glue, and was probably unsafe to use in the first place. My family was on vacation so we were forced to buy a used pair for my son so that his trip wasn't ruined. When I returned the skis the store refused to refund any of our money, gave me an attitude, and blamed it on my beginner-skier son. Do yourself a favor and take your business elsewhere.