Super friendly and helpful. Did my boot fitting and was very patient to get them right.

Took my bike there to get fixed and they replaced the rear derailleur but the same problem happened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70. read more

Searched online for balance bikes for my toddlers, and found them listed as in-warehouse at this shop for 99 dollars so drove up from Springfiekd as thought they had them in stock. They did not and tried to get me to order balance bikes for 300 dollars apiece. When I asked about the 99 dollar ones, the salesperson said, "our website is not a correct representaion of what we have for sale." REALLY??? I left and called the bike shop in Northampton, bought two balance bikes for around 300, and was on my way in around 15 minutes. Will buy all our bikes there from now on. read more

I bought some ski boots here recently and they were really great about helping me with the fit after spending a few days skiing with a painful right boot. They really listened to what the problem was and helped me solve it. I haven't gone skiing since so can't say how helpful it really was, but I have high hopes! We've also taken our skis here at the beginning of the seasoning for waxing, and they're very reasonable in price. read more

Impeccable customer service and a great selection of bikes at all styles and prices. This place is well-staffed with extremely helpful and knowledgeable cyclists. When I needed help finding the right size bike for my needs, each member of the staff was very patient, communicative, and offered a ton of help. They were also very understanding when I had trouble making up my mind. As long as I'm in the area, this will absolutely be the shop I come to whenever I need anything cycling-related! read more

Last year Bob, proprietor of Bicycles Unlimited, died of lung cancer. This meant I needed to start trying out other shops in the area. I've done a lot of work on my fourteen-year-old Cannondale mountain bike, but this winter it was time for the front shock to be rebuilt. I took it in, and of course the first thing they started to try do was the sell me a new bike, even though a tune up for this one would cost a fraction of the price. Even though VBSW is a Cannondale dealer, apparently Cannondale doesn't service the Lefty I had anymore. I found a place in Hudson Valley that does rebuilding, but VBSW was unwilling to send it to them, so I picked up my bike in pieces, and shipped off the front shock myself. When I got it back a couple weeks later I brought everything in again. They identified the need for brake pads, a new chain, and something to address the play in the rear shock. A week or so later I picked it up again, and they charged me somewhere around $100--a fair price. It turns out they had mounted the rear shock upside down when trying to address the play. This meant I needed to remove and reinstall in order to add air. Additionally, the repair they made to the rear suspension didn't actually end up addressing the play. Additionally, the front end hadn't been tightened up all the way again, so the handlebars loosened up on me mid way out on a ride. So overall, nothing went terribly wrong, but the combination of the four shortcomings I mention above don't leave me particularly enthusiastic about the experience. read more

FOR SKIERS: We have bought numerous pairs of skis and boots here for the whole family, and always get expert attention from one of the owners or long-time employees. Most recently, I brought in a pair of ski boots that were not purchased in the store, and Dave Buckley, one of the owners, helped me adjust them without trying to sell me anything new. These people are the real deal -- they care about what you're trying to accomplish and your budget, not just selling you more stuff. FOR CYCLISTS/BIKERS: I have also purchased bike and spinning equipment in this store, and one of the employees even took the time to discuss "manuals" and "wheelies" with me, describing his techniques and demonstrating in the shop to help me understand -- all on a day when I didn't buy anything. read more

Excellent knowledgeable service with great products. I would highly recommend Valley Bike and Ski Werks. read more

Was recommended by a friend to check this bike shop out. I had an old Trek bike I wanted to trade in. The people there were incredibly friendly, honest, and professional. I was treated with great respect and courtesy. I definitely would recommend this bike shop. Thank you for the fantastic service. A+++ read more

This is an overdue complaint. I brought my 20 year old bike here, which is the closest shop to my home, during the summer, when the crank holding my pedal on broke. They needed to order a crank, had my bike for a week, and then after riding 4 miles on the bike path on it, when I went to remount the pedal fell off and the bike and I fell, all entangled and I only managed to get up with the help of a nearby good citizen. I had multiple bruises and sprains on my hand, head, belly, leg, knee. I took the bike back to them and the person I dealt with seemed unconcerned when he asked if I got hurt and I showed him some of my bruises. No apology, nothing. He took the bike inside and brought it back out in a few minutes - saying it would be fine. I think they neglected to tighten the pedal well the first time, but he offered no explanation. I would have been much less upset with them if they had acknowledged that it was their fault, and offered some sort of token compensation for my trouble and injuries. Since now I was not happy with either their repair or their attitude/communication I took it to another bike shop, in Northampton, which fixed it on the spot, with an extra part they had on hand, and didn't even charge me. I would not recommend this shop. read more

This shop told me they could service my bike in a week. I am only in town for a week so I said OK and dropped it off. Instead, they sat on it for a week and did nothing, wasting my time and preventing me from getting it serviced while I was in town. Big waste of time and effort. Thanks for nothing. read more

I've used this bike shop for 10 years, and I can't speak highly enough about it. Just this morning, I took my mountain bike in as I was having problems shifting. Mills Manuel was kind and generous with his time, and fixed my bike in less than 20 minutes. I appreciated that he treated me with respect as a woman mountain biker and wasn't condescending or belittling of my questions. Valley Bike Werks also has a great inventory of mountain biking clothes for women, which I also appreciate. Overall, this is a great shop and I highly recommend them for courteous, professional service. read more

Nope still bad.... Went with a friend, to whom I protested... same group of guys and same hipster dumpy attitudes. Maybe they are going for ironic and edgy and I'm taking that for passive aggressive rudeness. Maybe I'm out of touch. read more

I now have a pair of ski boots that fit me well but I resist wearing them. Here's why. I came to Valley Bike and Ski Werks with a pair of ski boots I had purchased online. I wanted to get advise if they were too small. The in-house bootfitter measured my feet and decided that the boots I had were, in fact, too big. He had me try on the same kind of boots (Dalbello Panterra) in a proper size from the store inventory and they were tight as they should be, he assured me, but he would make necessary adjustments. He did a great job adjusting the shell around my bunions to custom fit the boots to my feet. The rest was a matter of breaking them on the slopes. I dolled out 400 bucks on the spot, which I didn't have, and send the online purchase back to evo crossing my fingers that I made the right decision following this guy's lead. (This was the first such extravagance in my life, I had always skied on borrowed equipment). On the slopes the boots fit amazingly well around my feet - at the very least the in-house bootfitter advised me correctly on the size - but around the calves the boots were making my legs go numb. Since VBSW guarantees the fit I returned a week later, boots in hand, and asked what might be the matter. Sadly, the in-house bootfitter was off that day, and they guy who was helping me was polite but didn't appear to know. There was another guy in the store - clearly senior, clearly at home in the store, clearly an experienced skier who was busy fitting his own boots - who was delivering instructions to the guy helping me what to do: put boots in the oven, apply heat, have her walk around in them for 10 minutes etc. 45 minutes later I walked out of there with the advise to try on the boots at home for three hours and see how that feels. In short, nothing got done. I went home and did as advised. Two hours later I took off the boots, blood pulsating so violently from my legs up my body that my first thought was "ooh, is it stroke time?". Terrified that I had sank 400 dollars on boots I clearly could not wear I drove next morning, in a snow storm, up the mountain to see Nick's bootfitter in Dover, Vermont. (By that time, I have gathered all possible info about buying boots in the area. And so, I'm passing it along: if in doubt, go over to Nick's, it will save you time and money). It took Nick 5 minutes to fix my problem. It turns out the fancy Dalbellos have an adjustment for calf - there's a removable plastic plate which can add or subtract volume depending on the skiers anatomy. All it took was a screwdriver -and basic understanding of the equipment which probably comes with the manual but the pair sold to me was a return and it was missing the booklet. I skidded down the mountain, relieved. Never mind that I nearly had a head on collision with a snow plower, but hey! I had my boots! I called VBSW and explained what happened. I was good natured about it and went out of my way to assure them that I was very happy with my boots and suggested that as a remedy for my additional expense they offer me $40 I spend at Nick's in future services, i.e. tuning my skis for next season. (It was really no big deal, more of an opportunity for them to do good by me). And this is when the problem started, and this is why I'm recalling this experience in such detail. My suggestion did not go over well. Two weeks and three phone calls later Dave, one of the owners, reluctantly offered 40 off for future merchandise not services, and then he continued with a patronizing "but next time..." (as if there was going to be a next time). "Next time come see me or one of the other owners if you have a problem". And this is when I finally lost it. It was insulting at this point. The owner(s) were precisely the problem. The guy delivering instructions about putting the boots into the oven was, I'm pretty sure, one of the owners. He did not have a clue. But he did have plenty of snarky attitude. The owner I dealt with on the phone lacked basic merchant culture, whining to me that he was not the one who sold me the boots nor the one trying to fix them but now he was potentially out 40 bucks! (No Dave, I'm the one who is out 40 bucks on top the 400 I parked in your shop, a premium price that guarantees fit/expertise). Every time I look at the boots now, they remind me what every girl knows all too well: that when it comes to expensive gear the boys always know "best" and even they don't, they will still find a way to lecture you. And that is intolerable. read more

Best bike shop in the area. The staff are knowledgeable, friendly, and super helpful - always a great experience shopping there.

I have rented, tuned and bought from this shop - all 100% satisfaction. Rented: My friend and I decided we wanted to bike, Yelp'd Valley and decided to give it a try. The process was fast, easy and we had a fantastic time. It cost $25 (helmet and lock included) and they adjusted the seat to make sure we were both comfortable. They closed at 7:00, so we just had to be back by then. The lock was key (*boomboomchup*) - we were able to stop for lunch along the bike trail. Return process was quick and easy too. Tune-Up: Brought my old road bike in, they helped pick new tires, put in new tubes and tuned up the bike for me. They are reliable and friendly. They called when it was finished and it was done in the promised timeline. Bought: My boyfriend is 6'5 and wanted to purchase a road bike. He tried a few sizes in the store and they ended up ordering him a frame that would fit. He tried it, loved it and purchased it. They made what could've been a complicated process easy and were more than helpful throughout the whole thing. Conclusion: You'd be stupid not to go here. () Happy Riding! read more

Brought my bike in for a small repair. Brought the loose parts with me. They said there were parts missing, which there weren't. They said they couldn't fix it. Before I left one of the employees? offered to buy my bike. I said I'd never sell it. Drove to Laughing Dog Bicycles in Amherst. There were no parts missing. They fixed it right away. Valley Bike is not a place I'd recommend at all. read more

They have used bikes, a good service department, and a knowledgeable staff. Was able to get a nice used BMX for my lad, and they put the bell i bought on for me for free, as well as checked the bike out completely before I picked it up. Going to keep an eye open for a nice used bike for me there. read more

These folks are great! I've been to a few bike shops in my time, and my brother worked at one for a while - the staff here have always been friendly, knowledgeable, and helpful. I keep coming back - to browse, to buy something in particular, to get something adjusted on the bike, for a ski tune-up, whatever. Each time I leave with a great feeling that I got what I needed - from advice to helmets and goggles, to socks or a new ride for the growing boy. That said, the selection of hard and soft goods is super solid. There's something here for everyone: from shredders to cruisers. The techs and mechanics are all top notch, too. Just a solid bike and ski shop that I totally recommend. They rent bikes and you can lease skis for the season, too. The shop also has a buy-back policy on their bikes. I think it goes like: if you buy a bike from them, they'll buy it back at up to 50% retail towards an upgrade - great for the little ones or if you're getting started and outgrow your own ride. Check with the staff there about the details about this, though. read more

I was 10 miles into a 40 mile ride with a large group and my bike broke. I was able to limp into Valley Bike & Ski Werks. The mechanics quickly diagnosed my bike as basically being totaled. Now what do I do? The owner of the shop, Dave Buckley, came over to me, had the mechanic pump up tires on Dave's personal bike and sent me on my way. I was able to complete the ride with the group on Dave's personal bike. I can't thank Dave and his team enough for their outstanding service. I had driven 1 1/2 hours to get to Amherst to start our ride and they saved the day. I highly recommend this bike shop. read more

I had a terrible customer experience here. The owner implied I was too fat to ski. I will never come back for skis OR a bike.

Valley Bike and Ski Werks is an outstanding 'home town' shop that takes customer care very seriously. I've gotten both skis and bikes at their shop, and all occasions they dedicated plenty of time, working with me to get the right fit. What I like most about the shop is that it's completely the opposite of the big box stores- they don't leave you at the register to figure things out on your own. The owners; Dave got me into my into my first pair of shaped skis and gave me pointers on how to adjust my turning, Geoff managed to fit a new bike rack on my car roof, and Charlie spent an hour fitting my new road bike to me. Never did their attention waver to other things. It really makes you feel like they value your patronage, and that means a lot to me. Give these guys a chance if you haven't already. read more

Very unprofessional ski shop with a vibe that is far from relaxed. Owner Dave Buckley was very rude, unprofessional and arrogant when I went into the shop to look for skis. Never in my life have I felt more uncomfortable in a shop then coming here! I highly recommend going across the River then doing business with this guy! read more

I bought some Faction skis from Valley Bike and Ski Werks and when I was in there I was informed of a 2 year warranty on the skis. Unfortunately after a few days on the new skis the edge started to come out at the top and essentially compromised the ski. I called Valley Bike and Ski Werks and was greeted by Mills. Mills helped me through a warranty application for Faction and got me the newest model of my skis in under 2 weeks time. Excellent service, great people, awesome facility. 5 stars. read more

Just rented skis here. Excellent customer service, good price, and good quality skis. I recommend a visit.

Cannot say enough good @ this place- no attitude, Great, helpful, friendly, efficient service. Don't waste your time on the others- just come here. read more

These guys are awesome. I first purchased a waxing iron here and was amazed by their service. I came back recently and had them replace a broken fork on a 15 year old Rock Hopper. I also picked up a new Specialized for my son and reserved skis for my 3 year old. The owners are very knowledgeable and are great with kids. They even can get you Cabrinah kites if you are into kiteboarding. read more

Fantastic bike shop! Everyone is helpful and knowledgeable and when you buy a bike they really stand behind their products and offer a free tune up after a little while. I also bought a bike computer and they have adjusted it a few times for free. Easy going, cool people. And good prices read more

I've bought XC skis, bike gear and leased skis for my kids from Bike and Ski Werks. They are always great to work with. I recently went there on my first excursion to buy a new mountain bike. It was early in the season so they did have a lot of XL frames for the bike I wanted. The owner let me test a few of his bikes that he had on location. I ended up buying one of his and getting much more bike for my budget. Highly recommended. read more

As an avid biker and traveler, I've been to a few bike shops across the USA. This is one of the BEST! Ben fixed my bike with skill and speed. He was kind, knowledgeable and my bike rode like new. I've gone to other shops and never had such great service, fair pricing and a smooth riding bike. Worth the trip! read more

I brought my Stump Jumper in for regular tune, fork/shock maintenance, and rim straightening. It cost me $330 for all this but this is what I got (or didn't get): After 15 minutes of me questioning them why they could not tune my front derailleur, I gave up. I spoke to both the tech and the store manager and neither of them could give me a reasonable explanation why. Baffled, I gave up on that part of my questioning about the service and moved on to ask about other aspects of the tune up. When I brought the bike in, the damper and lock out on the fork functioned perfectly. When I left, neither of these features worked. They told me my fork had to be sent in to Fox to have the damper rebuilt because after they put new seal/wipers on the fork the lock out and damper no long worked. They told me it would cost me $150-$175 and 4-5 weeks without my bike in order to send them into Fox. Once at home I drained the fork and found less than 30mL of 10wt red in the damper side. The fork requires 160mL of 10wt red! I refilled the forks to the correct amount and they now wok perfectly. Additionally,I had 4 people at the shop telling me 4 different service interval times required for my forks. When I brought the bike in the front brakes were squeaking a bit so I suspected that new pads were required, but the brakes were tight and very responsive. They put new pads on the front and back after telling me how much they were, but neglected to tell me about the $40 charge for bleeding them. Which they either didn't do or did an extremely incompetent job of doing. When I got the bike back from them they were very spongy. I rode the bike for 15 minutes and the back brakes no longer worked. I have since had to buy a bleed kit and re-bleed them myself. I pulled old oil out of them along with enough air to fill up a small balloon. After performing this service on my own they work as expected. When I brought the bike in the rear wheel was bent and missing a spoke. They replaced the spoke but told me they could not straighten the rim, it was no longer serviceable and needed to be replaced at a cost of $150. I brought the bike home and straightened the wheel in 1 hour. All in all, I paid $330 to get the bike wiped down, if that, by an incompetent tech who was supported by sales and bully management putting in their 2 cents during my inquiry. Just to add to this, my aluminum seat post was greased when I got it back! Additionally, the entire time they were telling me how beat up the bike was and that it was ridden really hard (essentially junk). I could have performed all this on my own but didn't have the time. I ended up re-performing all the service on the bike in addition to buying all the fluids and components required. So I guess, ultimately, I did have the time. A costly lesson. This bike shop has overpriced bikes catering to individuals from the local community and they have incompetent techs working on these bikes. read more

Super mellow shop with helpful & really nice staff. We rented four bikes (had a choice of comfy and sport hybrid) and spent an afternoon visiting college campuses up and down the trail. Bikes were very well maintained & fairly new. Bought a basket for my bike back home as a souvenir. Perfect way to end our vacation. read more

This is by far the best bike shop in the Pioneer Valley! Although it's a new place the owners are knowledgeable, experienced cyclists and business people who can serve the needs of serious racers all the way to people who are just learning to ride and getting their first bike. Their customer service is the best around. They sell a a great range of bikes and specialize in Specialized bikes. Unlike some bike shops there is no attitude here. They will help you find the equipment that is right for your level of cycling and are patient and understanding of new riders. read more

This is a great, low-key bike store. I love that they carry some of the Terry line (mainly for women). Nice staff and excellent service.

Really mixed experiences at this shop. They have good quality merchandise but unfortunately I have had multiple experiences with staff who like to pretend they REALLY know what they are talking about even when they don't. There are some knowledgeable bike and ski techs at this shop but it is hard to know when you are getting someone who knows their stuff and when you are getting someone who just doesn't know how to admit what they don't know (or worse, maybe is being intentionally misleading just to make a sale). Twice I have had work done on my bike that either resulted in the need for me to finish the job correctly myself or bring it back to the shop for them to fix (once they installed incorrect brake pads and once a bottom bracket installation lead to issues with a crank arm). I no longer will bring my road or mountain bikes here for service. I really want to feel good about supporting this local bike shop but instead feel the need to voice some caution. read more

Great staff. All you could ask from a bike store.Love my Specialized Roubaix.Real people Real cyclists.

I took my bicycle here because I needed new handlebars. Not sure who worked on it, but he was able to replace the handlebars in a couple of hours, and he did a beautiful taping job on the new ones. I think he may have also done a general tune-up because the bike's riding much smoother than before I took it in. Or maybe I'm imagining it. In any case, much appreciated fellas! This is the first bike shop I've been able to rely on for speedy, top quality service from easy-going people who care about doing a good job. read more

The sky was the color of a wound gone bad, grayish pork tinged with the unpredictable green of a rejected Crayola. The fury of an angry Creator, displeased with his works. No salvation would come from above. With a wrathful storm pursuing close behind, we pedaled desperately for safety. Cars swerved to maintain stability in the torrent of water, but the Schwalbe 26x2.35 Reflex Bike Tires rolled dutifully forward. Our athletic shoes clung desperately to the Globe Stock Flat Pedals, keeping us mercifully on a homeward course. Uncertainty dogged our every move: If any hope of outlasting the tempest existed, then the Globe 21-Speed Cruiser was our Ark. A peal of lightning spurred us onward. Ever onward! With beads of water coursing down our rain-lashed faces, suddenly, a sign appeared. A beacon of hope. Sanctuary! We had reached, alive, Valley Bike and Ski Werks. Would rent again. read more

I've been doing business with them for years and still recommend them. I've gotten cross country skis, downhill skis, tune ups, bike tune ups, major repairs and bought a couple of high end mountain bikes from them through the years. Good, competent guys. I just bought a used 2015 carbon Specialized Enduro from E bay and felt a little bad bringing it in as I hadn't bought it from them. Didn't bat an eye. Admired the bike and helped me fix some issues. read more