This is an UPDATE to the terrible 1-Star rating I posted three (3) years ago... on Nov 10, 2022…read more This UPS Store has gone through a complete change for the better! My last couple of visits were excellent. In fact, I asked the gentleman behind the counter if the store was "under new management, or whether it had been sold to a new owner." His response: "Same ownership, new employees." Why? It was clear that - with one exception - there were ALL NEW employees working. When I arrived, just before Christmas, the line was nearly to the door. I initially settled in and expected to be there at least thirty (30) minutes. Boy, was I wrong! The line moved so swiftly, I was up to the counter and done in no time. My second trip back today - to return Amazon delivery - was equally as fast. These folks are now operating with great efficiency and excellent customer service... a complete turnaround. Since I ripped them so hard before, I thought it only right to give credit when it's due. Great job!

Me and the bf were looking for a best place to get our documents notarized and we are thankful that…read moreUPS can get it done. Now the frustration starts, when we drove to Sacramento to file our documents, the staff noticed one of our names was misspelled incorrectly. They said I had to drive back and get that notarized fixed but driving two hrs and back sounds insane but thankfully one of the staff was able to get our documents notarized and spelled correctly. Yes, I was charged another $30 to get it notarized again. But the notary said you should be able to get your documents refunded with a letter from the state. When we return, we drove back to the UPS store and we explained our situation. The situation was the staff misspelled one of our names and they said sorry theres no refund but we charged for our service. I get that I was charged for the service but the service was incorrect and not adequate. It was the staff mistake and she was the one in-charge of the notary and I should be able to get my refund back. It's not my fault, I wasn't the one who wrote the notary. If you're the notary, please double check your spelling before returning back the documents to the customer.

I needed to get fingerprints for a program I applied for and looked for places that provided them…read more I saw this place on Yelp and rushed over there since they were about to close in 30mins on Saturday. I know I know, I didn't plan this well but I made it. I didn't have to wait long and I asked for the finger print service. I did not know I had to bring in paperwork since it wasn't mentioned by the program I was applying for but thankfully they knew what paperwork I needed and had it printed there (have to pay for bw copy since I didn't print it myself). I was in and out within 15-20mins! Excellent service!

Came in to do Live Scan (digital fingerprinting) and the two men working were so friendly, helpful…read moreand quick. Flat rate cost of $20 (service fee) + government fee of whatever reason you need to get fingerprinted for (ORI code). Don't forget to bring your physical Drivers License (and/or ID) because they need to scan both sides (back and front). They accept credit card payments.

I've printed several posters at this location and they always turned out great. Staff was friendly…read moreand the printing was quick. Their costs are a bit higher but it's worth making sure it turns out correctly.

I must say I'm satisfied on the customer service that has been shown to me…read more Initially I'm not even bothered make a comments on the service that they rendered. But, i want to commend the people who help me. It's my first time rendering service to this location. i ordered an item online and wanted to return back the item that i just bought. To my amazement I can just drop off the item that i want to return to any Fed Ex location and no shipping fee!. Cool! The personnel are well trained and cordial as i stepped on the main entrance. Thank you Fed Ex!.

The reason I'm writing a review is because this store is completely gutted and remodeled, and under…read morenew management (see photos). This store has a positively bad reputation, and that is now unwarranted. It's definitely my preferred store. While I was here I saw the manager training new hires, and even explaining to them how he was rebuilding the store's reputation and required great customer service (but he was saying it nicely). I'm always in and out within 5 minutes. If you're unsure about this store based on past reviews, don't be. I actually LIKE coming here.

This is a very high traffic location. I appreciate that they have multiple clerks available to…read morehelp keep the line moving.

I'm really happy that I opened my business mailbox here…read more They are by far the best UPS store i've been in. I go visit the mailbox regularly for the purpose of my business and I see the employees all the time. They are really friendly and greet you with enthusiasm. I'll forever support this store! You guys are amazing and awesome!! Keep up the great work

Reply from UPS Store: "For specific pricing inquiries, please contact us directly at (510)…read more742-1400. Thank you for your feedback, and we hope to serve you better in the future." That doesn't at all address my complaint. Looks like a boilerplate response and you didn't even read my complaint. $4 is a ripoff to charge a customer to print a ONE PAGE label that you print for free on "UPS Store will pack and ship your item" items. I understand you need to make a profit, but at $4 a page, you can buy a new printer every 50-75 pages you print. Run out of toner? Throw the printer away and buy a new one.

RXO was tasked by The Home Depot to deliver my Simmons Beautyrest mattress. RXO provided an…read moreopportunity to schedule delivery 1 week out a few days after ordering my mattress. To my surprise, the day of delivery, I received a notification requesting to reschedule the delivery since it was delayed. Turns out the mattress only arrived at RXO that same day; thus the delay. The day prior to my rescheduled delivery, I received a notifcation with a 4 hour window for my delivery the next day. The day of the delivery, I received a call when the crew was 30 minutes away. The delivery and mattress removal took merely 30 seconds as I opted out of the white glove service (which was included). RXO did call inquiring if they needed to "assemble" my mattress which I declined. The crew doing the delivery was pretty chilled out.

Worst company ever!!! Do not use. They have botched a simple install and created a serious…read moreexplosion hazard at our house that was detected last minute!!! They will absolutely won't take accountability on anything and should not be hired by anyone ever!!! Update: they only say they care about safety here, but in real life they ignored a gas leak completely even after multiple calls! They knew about it and didn't send anyone to amend it or called back for updates, they refused to answer calls from same number so we tried from other number and even then they refused to own responsibility or take it seriously. DO NOT TRUST THEM WITH YOR APPLIANCES!

Today, I went there. One of the worker is working on…read moresomething at the back side. He saw me, and immediately come to front to help me out, around 1:40pm. Since the other worker is helping another customers. 2) clean place 3) nice worker 4) efficient people 5) minus one single star, because the parking could be crazy, since there is an indian supermarket and a few other stores nearby.

Update: 8/31/2025 As you can see from a previous review, the…read more"Store Manager" reviewed the camera footage and said my experience was not true. Cameras don't lie. They altered and erased for sure. I know what happened. This location has even more disappointed my review. They can't even handle their employees and staff. Still no name of the manager, just a generic email. Absurd. Their "review" of the camera footage is truly not what happened. This UPS location, doesn't respect the truth! Sounds like they want to protect their employees even after an assault. They want to handle this situation "Internally". Way too suspicious of what is being recorded in store actually. DO NOT GO THIS LOCATION.

This place is the best UPS I have been too. Always a friendly smile and if there are a lot of…read morepeople waiting, they still acknowledge they will get to you. Great employees at this location.

Terrible customer service. The male employee (idk his name but he was working alone) was dismissive…read moreand kept talking over us. If you need to pick a package up from a UPS I would pick any other store. Even after including other UPS representatives (like he said to do) he would not work with us because they are a "franchise" so they don't have to follow UPS rules.

Wait is long and their machines don't work. So do not recommend this location. Waste of time.read more

I remember the days where they used to have all these supplies at the front counter when I used to…read morelive in the area when I was a kid. Boy the times sure changed. No supplies up front not even an industrial sized tape for customers to wrap packages while waiting in a super long line. Pens either non-existant or not working. Rude staff, mean staff, underpaid but no excuse to be rude to paying customers. But what choice do we have drive 5 or 10 miles to next town and send out items to another post office center or Annex. Not much we really can do but deal with. There is a self service. If anything the self service kiosk is more friendly than the staff. It even told me to have a nice day. The saving grace of my trip to the post office. Can't leave without my forever stamps.

Came here to purchase a HDMI cable for my computer monitor at the office. On a Friday during…read moretraffic hour. It solved my glitchy monitor! Woohoo! I was in and out of here pretty quickly.

Always my go to place when I need urgent office items. Not the biggest stock but a little bit of…read moreeverything. My last trip was to get emergency paper and the cashier was so kind and offered to carry it out to my car.