They started doing in house repairs! Avery recently fixed my handle on site within minutes. This is…read moresuch a better experience than sending it out and waiting for it to be sent back to you. I will continue buying Tumi because of their service!

Traveling can cause a lot of wear and tear on luggage…read more TUMI has such a great repair policy. When the wheel broke on my TUMI carry-on, I was able to bring it here for a repair. Left it at the store. They replaced the old broken wheels with new ones. Called us when the repairs were completed. So easy and efficient. Now, where am I off to next???

Nice selection of specialty luggage and travel items. Found…read moresome small and larger pieces that can use for short or longer vacays. 2 person staff was there to guide you in your choices . Worth a look.

This is 2 year review in the making from personal experience and talking with fellow travelers who…read morealso travel with AWAY luggage. Personal side first, I was undecided on the option of The Carry-On or The Bigger Carry-On. I decided on The Carry-On because it passed the carry on dimension requirements for most regional/international flights and less fuss about checking your bag at the gate. Fast forward to 2025 and low and behold airlines changed the carry on dimension allowances so beware of the baggage fees. During the use of The Carry-On what stood out to me the most was the removable battery pack, TSA lock compliancy and the ability to navigate on four wheels while walking through the aisle of a plane. I know I have gained a few lbs but those aisle have gotten narrower! Your luggage is going to get beat up going from workers, to luggage trucks then conveyer belts to you, but the only battle scars my luggage have are a few scuffs in the plastic and some black marks that were removed with the enclosed cleaning product or Sal Suds and some elbow grease. I am so pleased with the product, I double downed and added a new team member. I was debating on The Medium or The Large for an upcoming week long trip. I originally went with The Medium but Bree showed me the option of The Large and The Trunk (think half The Medium, half The Bigger Carry-On) and I was stuck, but after careful deliberation I went with The Large because I can still pack minimal and if I purchase something while traveling I do not have to worry about how and I going to get the items back home. Now do not get me wrong, The Medium is ideal, but I want a bit more cushion for packing, plus I can fit outfits for the snowy regions and some gear. Now for my fellow Travelers I have met along the way, most have not had any issues with their luggage, but the few who did have issues, was with the Flex versions due to over packing. They informed me that some of the stitching did not hold well, but in my humble opinion, the FLEX versions are a good option if you have that last minute item you want to pack not stuff to capacity. (Just my two cents). Anyway, you can get the Flex versions on SALE at the moment. There are many luggage sets you can choose from at various price points but if you do a cost benefit analysis of your specific travelling journey, would you rather equipment that is going to last years and a brand that stand behind their product or something that ok for a couple of years, then you have replace broken parts at the most inopportune time?

Overly aggressive sales people. Today i was browsing and considering another (i have three)…read morewireless headset when a sales person walked up and started talking to me. I was clearly on a call, using a headset i purchased from Brookstone, when the girl continued to talk. I asked her to give me just a second and she didn't like it did she continued to speak and even got louder. When i finished my call she infirned me she's required to help me. What part of being rude and interupting my call is helpful. I want at their counter. I Was near the entrance viewing some headsets. I explained i was going to soak with them just as soon as i got off my call. She said as long as I'm in her store she is required to keep talking to me. Huh? Is that really their policy? Rude. I travel 48 weeks a year. 48. I have purchased 3 after shokz, two roller bags, and assorted other items from Brookstone. Terminal A. Headshake.

Was looking for the soft things to cover earphones and Courtney pulled out this bag of…read morecomplimentary ones to match up. She had a nice smile and was so helpful that I felt compelled to buy something. She is an ace in your seventh Brookstone and deserves to be promoted or at least a raise. GREAT customer service. Thank you

I visit the coach store to surrender my favorite handbag I got for my birthday, for repairs…read more Coach has a year warranty on all their handbags which is complementary. The coach team examined the handbag and verify the purchase date to determine whether it will be complementary or a charge, prior to shipping. The estimated time of repair and return is within 6 to 8 weeks. I wish they had a notification to whereas when they receive my package from the store and when they complete it, and ship it back. Once the repairs is completed they will send the item back to your home address. I did enter in a request to require a signature at delivery. Because I definitely don't need them To leave it at my doorstep, when I'm away for work for a couple weeks. Plus this bag is no longer being produced.

I had such a great experience at the Coach Outlet in Cypress. The moment I walked in, the staff…read moregreeted me immediately with warm smiles and were ready to help. The store was clean, organized, and had a huge selection of wallets, purses, bags, and accessories. The associates were really patient, knowledgeable, about the exchange policy, and made sure I found exactly what I was looking for without ever feeling rushed. They even pointed out a few deals I would've overlooked and missed. I was able to pick out a great wallet. I definitely will be returning.

For the love of god...please learn to greet the customer when they walk in and not ignore them. I…read morewalked to the back of the store looked around and walked out. I was ready to spend some serious money, but first impressions are very important to me.

Amazing service, wonderful employees, specially tully he was wonderful help! Sergio and Jose were…read moreso kind and amazing, would definitely shop here!!!

On Monday, February 11, 2019 around 7pm, my wife and I came here shopping for new luggage for our…read moreupcoming trips this year. However, we never got a chance to because the saleswoman was so extremely rude that we were turned off and left the store. We never got a chance to get her name but she seemed to be the only person in the front of the store. First of all, she never put her phone away or got up from the spot that she was sitting. She never came to assist us. She continued to speak to us from across the store, as we shopped, even when we were browsing in the back of store. The last straw was when she snapped at my wife and then at me, when we were looking at the Rimowa luggage. If she would have given us anything remotely close to good customer service then she wouldn't have had to snap at us about how "delicate" the luggage was. So we just left the store and went straight to the Tumi store. Maybe when we're back at The Galleria, we'll stop in and get her name so maybe she can go through further customer service training. As a business owner, I understand it's hard to deal with employees constantly on their phones during work hours, but I would hope that they would drop everything as soon as a customer comes in.

Michale was the best and helped me so much for the right decisions on a new purchase and made to so…read moreeasy to replace my broken back. Best consumer service and a huge asset to this company !

Great experience recently at the store. Danny helped us find an amazing pair of boots for our…read moredaughter. He was incredibly helpful and knowledgeable. Excellent customer service.

We decided to walk around after having dinner. We were on the lookout for new boots so we stopped…read morein this store. I'll start with the boots they have, are very cute, and really good quality. You are going to pay a pretty penny, but, still within reason. It's honestly a nice little store, for sure. However, the 10 mins we were in there, we weren't spoken to at all. We never received a, "welcome in... if you need help or have questions, please let me know..." nothing. After 10 mins, we walked out, just as we walked in. Without anything being said to us. As we were leaving, other customers were walking in, they received a proper welcome... we, we just didn't.

Also known as "M.J. Imports". Your one stop shop for school backpacks, gym bags, luggage and…read moreumbrellas. Best prices for bulk for non profits & churches hosting back to school events. We were able to negotiate $6.50 per backpack for our bulk order. (We did not get clear backpacks) They have mesh and clear backpacks. Repeat customer. Will return again. See the prior review for "Marc Johnson" it has accurate interior shots. Why be redundant? Best to you Yelpers and Happy Back to School shopping Y'all! P.S. Don't be disheartened by the Harwin area. Deals await! It's worth a stop.

Cheap prices but good quality merchandise. Luggage and backpacks are great, very good selection,…read moresizes, colors, etc. Good selection of passport holders and wallets, Samsonite and name brands. Very helpful staff. I'm like a kid in a candy store when I go! I live in Tomball, but always look for a reason to go near Harwin so I can visit M J. Planning a trip this weekend and will be going to M J first. Thanks. Loyd (Eloy)