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    First American Title Insurance Company

    First American Title Insurance Company

    (1 review)

    So... Not that you get much of a choice on who your title company is that handles the closing…read more I recently bought a investment property and the selling bank chose this as the closing title company. The offices were nice, but the poor rating is for the service and attitude of the other employees working there. As I was sitting waiting the woman sitting in front left office yelled to the front desk girl to tell the person calling that she was busy and to call back. When the caller insisted on speaking to her she yelled a few vulgar words about the caller before she picked up. I could clearly hear everything she said. Then it's my turn and you bet she's the closer for my purchase.... She not once apologized for her language or poor professional attitude. Well she only swore twice during my closing and then kept telling me how busy she was like I was interrupting her busy day!! Just super sloppy bad professional people here. I had to listen to another employee read aloud an email he got from his boss telling him about how she fired someone and insisted that he not share the details but he read them all from his office to the other person listening. Everyone was just acting like I wasn't even there. My next property I will request a different title company.

    From the owner: Our First American Title office in the Chicago area provides comprehensive title insurance…read moreprotection and professional escrow and settlement services for all types of real estate transactions. By providing superior service and technology, First American delivers the industry's best customer experience. Contact our local First American Title team in Joliet, IL to experience the First American difference.

    NuMark Credit Union - Joliet Branch located at 1654 Terry Drive.

    NuMark Credit Union

    (51 reviews)

    I have been with NuMark since my 2nd job when my grandmother took me in to start my financial…read morejourney maybe 20 years ago. I have had a couple loans through them and watched as they branched out and grew. I moved out of state and continues to use them as my primary bank. No major problems up until recently and it seems like their is no customer loyalty and it is just another major institution. Call center doesn't look into issues just asked and answered. I attempted to pay off my last loan, recently so I made a $1200 payment and from my account it showed zero. I called and the credit union and the rep told me it would be a couple days before it showed but to wait a week. I waited 2 weeks and sent a message asking what was going on. They told me there was a $4 interest balance and why didn't I ask for a payoff quote when I spoke to the rep... SMH because silly me thought I was calling an institution with a loan department that would assist me when I called to follow up the first time. Needless to say it took over a month and finally got my title. Update: I was contacted shortly after this to correct the issue. Fortunately it was already corrected but I went into more specific details with the manager. I do appreciate them looking into my situation and hope there is some documentation and retraining with some individuals.

    Ive been a customer for years only because my work has a vacation account set up for me there. Not…read moreterrible in person but god help you if you need to deal with them on the phone. TERRIBLE

    SamSquared Media - sessionphotography - Updated September 2026

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