Online banking repeated down, and customer service does not respond. This is an on going problem with this credit union.

I have been a member for 51 years ! And they STILLL DON'T TRUST ME ! We needed a $ 50,000 home equity loan on a 2.1 million dollar home... and they would only give up half of that. Screw them ! DON'T BOTHER WITH SAN DIEGO COUNTY CREDIT UNION. read more

We've been banking with SDCCU for years and have never had a problem. Great Bank to work with, knowledgeable staff.

Super friendly here. They helped me right away and make it super easy. They treat you like family the minute you walk in.

The customer service at this location is the worst. They have one great person named Keeley and they keep her from helping customers like me that have been with SDCCU for years. This is a for profit organization and money means more than customers. I urge people to avoid SDCCU like the plague. I can get this type of treatment at the DMV. Bye Bye! Dan O. read more

Very kind and patient employees. Efficient and quality service. Overall great experience and visit.

Please do a better job representing San Diego. One ATM is non-functional and the other has a cracked screen. Trash overflowing and discarded everywhere. Customers need to literally walk through trash to use the one functioning ATM. This was on a Sunday 10am read more

San Diego County Credit Union - Banks & Credit Unions Near Me - Temecula, California

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I'm a fan because I haven't had any problems here so I can't complain about anything. The employees that I dealt with are always friendly and on top of their game. It's helpful that they have an atm right outside and the parking is okay but can be a little tight at times. read more

San Diego County Credit Union - Banks & Credit Unions Near Me - Temecula, California

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You cannot blame COVID-19 Super disappointed to say the least. I have been a member for over 20 years with personal banking and a business banking customer since 2007. The saying, "when you are in a bad spot, you learn who your friends are" and now I know SDCCU can care less about its business customers. As a part of the CARES act business customers with banks can receive payroll assistance as a loan from the government to stay open and not have your staff on unemployment. All banks are telling us we are helping our current customers first. So, because SDCCU decides it doesn't want to participate, we are stuck. A manager at this bank said he did not even know about it, but they can help on current loans. All while sitting at a desk with a mask on? Again, when you need help, you find out who you want to do business with! When I find the answer I will update this post. Bank of America- NO, Chase bank - No Wells Fargo- No We are going to Navy Federal Credit Union tomorrow 4/6/2020 and pray they can help us. read more

I have been a SDCCU member for over 30 years. With its growth over those years there were a few growing pains for sure. But, SDCCU has never let us down whenever we needed to interact with them; being it a loan of any kind where we selected them, dealing with issues related to our checking or savings accounts, fraud crap on our accounts, wire transfers, trust conversion, etc. I chose this specific SDCCU as I have been frequenting it, by far, the most of any branch over the past nearly 20 years (as recently as the other day). I rarely have ever set actual foot in the actual building itself, as the wife tends to most matters, because their online banking is fairly easy to navigate. The employees at this bank branch have always been courteous, helpful, quick and efficient. So, for a bank branch I give this branch my 5 star rating (as good as it gets). read more

Security guard told me to mask up to enter. I complied and also pulled a 100k from my account. They will no longer make 5% off my money for following an illegal mandate Went in today and the mask police worker told me to mask up. I pulled another 10k and also paid off a car for 30k, these woke banks don't get it ! I'll be in next week to take another 20k and if they require a mask I'll be closing my account and going elsewhere read more

What a Bogus bank They keep on Dinging me 32 bucks for the overdraft charge Go to Cal Coast . Sdccu has turned into nothing but a greedy bank Fat cats Stay away been with them for 10 years Overdraft s 32 bucks read more

I've been a Sdccu member for over twenty years and never had a negative experience until two weeks ago. I decided to use their atm machine to deposit my check. The atm ate my check and I called customer service and a few days later they deposited the check. Well, almost two weeks later they took the check back and now I have a negative balance. I called customer service and they said the funds would be available the following day, didn't happen. Please do your self a favor a go during their business hours to prevent this headache from happening to you. read more

Everyone is always so friendly and welcoming! I've purchased several cars over the years with their car buying program and I love it! You just select the car you like give them all the details of what packages you want included and they bring to car to you! read more

San Diego County Credit Union - Car buying program - Banks & Credit Unions Near Me - Temecula, California

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Mary Chastain at the North Temecula branch was extremely patient and helpful in my time of need. She assisted me with getting my paperwork in order to process my car registarion in North Carolina. She went above and beyond to provide me the paperwork helping me outside of the scope of her position. I cannot thank her enough for all help throughout this process. Thank you Mary for your hard work and dedication. Juan Sassarini read more

My account was hacked they did nothing about it. Their fraud department is horrible. The manager is never a help. They haven't evolved. This bank is a dinosaur in the industry. Their app is always having problems. read more

Besides the fact that ether the app or the .Com is always off line, now there requiring everyone to remove there sunglasses upon entry. I'm a senior and need glasses to see. Screw there facial recognition software, what's next, people with canes are not allowed because it could be a weapon. Pathetic ! read more

If you are in a situation where you have to call them you will NEVER get through. There are a few things that you can't do online. I was in that situation and waited hours only to have the system drop my call, twice! Then forget about the call back option as well. It took days to finally get through. read more

Yes, I applied online for one of there accounts and had to call over the phone to see how long it takes to process a new account. I was transferred to another department just to hear "you didn't answer the security question correctly". I will not be opening an account with SDCCU!!! Horrible service!!! Smh, they don't deserve no stars!!! read more

I wrote a negative review about an bad experience I had due to the pandemic. The next day the manager reached out with some options to solve the problem and information that might help my business to survive the crisis. I was impressed and grateful that they cared enough to go the extra mile. I am going to stay with the credit union. It means a lot to me, to be treated like a person instead of a number. The staff did a good job during an uncomfortable confrontation and they deserve to be recognized for that. read more

I love the local feel of credit unions, not like those big commercial banks. They have co-op networks which provide tons of ATM options, and they have a live chat to chat with reps if you don't want to wait on the phone to speak with someone. This SDCCU in Temecula is the same across the board as all of the other branches. The tellers provide good service and assist you with all your financial needs. I've always had my savings and checking at this credit union, but decided to finally get a loan. I was assisted by *Jeanie* who was efficient at helping me with the auto loan process. She was very knowledgeable and there for me. I'm so happy with my new car purchase! read more

Mary C was very professional and courteous. She made our visit to refinance both our car loans very pleasant. She explained everything very clear and made us feel very comfortable in our decision to refinance our vehicles. Thank you Mary C!!!! read more

I can not understand why this bank has ANY good reviews! I came to this bank by recommendation because I has having some (now seemingly minor) issues with my bank at the time. I was assured that SDCCU had fantastic service. HA! What a joke! It has been one fee after another! 1. They don't send you any notices if you forget an auto draft. They just pay it immediately and charge a fee. No pending time to give you the opportunity to put cash in, just oh well for you. Don't want the payment to go through? Well, they just charge the same fee every time it hits your account. So then you end up with an unpaid bill for $10, submitted multiple times, with a $27 fee per submission 2. Mobile banking is HORENDOUS! I frequently have to log in multiple times on the mobile app, then it takes multiple attempts to use the mobile deposit. I don't always have access to my car and as I work nights and dont live or work near a branch anymore, it's rarely possible for me to deposit my checks manually. At this point, it's a toss up whether my deposit will glitch and then I'm SOL, I now have multiple deposits of the same check. Or, it just won't accept the deposit at all so I have to wait till the next day. But oh ya, my bill coming out the next day is now going to be charged a fee BECAUSE I COULDN'T DEPOSIT MY CHECK! 3.Now we're calling customer service, but where's the phone number?? You have to dig through the website to find the hidden number, otherwise you have to use a chat service, that's not compatible with your mobile device. Finally you reach someone, only to be informed that there is no record of this issue, implying I'm making it up, and that no fees can be reversed because there mobile service glinting is not is not a CU error. So sorry.... So, don't waste your time. SDCCU is not there for you. They don't care if their system is jank, and they don't care if you deposit money 10 mins after a payment goes through. I mean, it's never their fault, so screw you. read more

My first time dealing with a credit union . Stopped in and Heera helped us with a small auto loan . The experience was so professional and easy that we are slowly moving more of our banking relationship to sdccu . Very professional and friendly bank and Heera provided us with exceptional service !! read more

I was having difficulty with VISA Credit Card and I contacted the branch and spoke to Scott Bastian. He immediately calmed me down and handled the problem. I am always greeted by name when going into the branch and receive excellence service. Scott is always available to help and answer any questions or concerns I might have. read more

Mary is so wonderful! She was so kind to me and my sister while we applied for our first credit cards! She made us laugh and feel so comfortable. Thanks for everything, Mary! read more

I hate this credit union for the fact that they charge too many fees and only allow you so many transfers on the Internet. What kind of garbage is that Regulation D. Find one that doesn't steal your money! read more

Always had consistently great service at all of the branches, but at this particular branch, Scott went above and beyond to help remedy a situation with an ATM deposit problem that I managed to create! You never see this kind of service anywhere else. read more

Always top notch service from this place! Chris always helps me out with all of my questions and gets me in and out of there fast!

I had several unauthorized purchased going through my checking account and stopped in to the Temecula branch of SDCCU. I was warmly greeted by Elondra at the front desk. I explained my situation to her and she happily assisted me to clear the unauthorized purchases. She also issued me a new card that will omit anymore fraudulent purchases. SDCCU always happily goes above and beyond to assist me and my family with assistance and resolutions to issues that may come up. read more

Had some issues but representatives were really helpful. They could use better technology say around automatic payments or online payments so that people could set these up themselves read more

New to the area and needed a new local bank. Checked the Yelp reviews for Credit Unions and found that SDCCU was close to my house and had good reviews. I have not been disappointed. Prompt and friendly service and never any lines deeper than 1 or 2. Love my new bank! read more

seriously the best banking experience I've ever had. I've backed with a lot of different companies but this one is the friendliest by far and best practices....even the fees are lower than big banks! read more

Been a SDCCU member for 5 years now. Every time I come here I receive fantastic service. The employees are always welcoming and make banking easy read more

I have been a SDCCU member since 1994. This branch is by far the best so far for full service handling and customer service. I have always also maintained a big bank account and recently cancelled and brought everything including the re-fi of my house here. Great service, great rates and long term of treating me right. I believe they even give cash for new accounts now. read more

Very convenient. Great service. Easy to get in and out of. There is a never a long wait and the tellers are friendly and patient. I was fed-up with the banks, so we tried this credit union. We're very happy with it. read more