Amazing staff and service everything about this place was top tier! Nothing more to say. 8/5 stars!!! read more

Total Vision Carlsbad Plaza - Optometrists Near Me - Carlsbad, California

5 stars for the optometrists. Front desk staff is overwhelmed and not very friendly (under staffing issue). Eye glass sales team are passive aggressive and way too pushy. Things have changed a lot since Total Vision took over...miss the days when it was Dr. Davis' private practice. read more

received statement of credit card fees for services that we paid in full over a year ago? Now all of a sudden; they charge us for transaction fees! I call - no one picks up! Buyer BEWARE!!! read more

Over priced and unfriendly staff. They over promised and under delivered. In fact, they promised a rebate that I never received and were not willing to make good on it. They find the loopholes to screw you over. read more

This place rocks! Everyone at the office is super friendly. I got my contacts and glasses here. I struggle with finding glasses that fit my small face but they were very helpful in finding me the perfect pair. I came in recently because I felt like I had a rock in my eye. It was driving me mad so the next morning I called and they were able to get me in for a same day appointment. Dr. Kashak swiftly and painlessly identified and removed the little bugger stuck in my eye causing me all this grief. Seriously can't recommend this place enough. Thank you Total Vision team! Really appreciate you guys :) read more

I would give minus * if that was an option. Seniors and insurance holders beware. They charge you what they get to bill Medicare & your insurance covers. Double dipping fraudsters. Like going to a used car lot w the no is not a word they get on upselling. In 40 yrs, every year, of updating my lenses. I have never experienced anything like it. Fraud & Grift. read more

Doctor Davis was wonderful: professional, informative, efficient and friendly. One of the most comprehensive eye exams ever. And then, in choosing frames and finalizing the process Odessa was terrific. She offered suggestions and options that met my specific eye ware needs. Not only was she knowledgeable, she was friendly and easygoing while she efficiently helped me decide and finalize my choice. I have been wearing glasses forever and this was the most pleasant and efficient experience. Highly Recommended. read more

I have been going to Total Vision (formerly Dr. Stemley's office) for vision exams, contact lenses and glasses over 25 years. They have always been friendly, accommodating and professional. I highly recommend them! read more

Stacy, the manager of the store is amazing! Our family was visiting from WI and needed contacts for our daughter to go snorkeling. She didn't pack any from home. Stacy gave us complimentary sets of contacts PLUS helped her put them in when she was struggling. Thank you so much for your wonderful service! read more

There are many positives for the doctor but unfortunately much frustration and excessive complications due to the front-office staff.

I had a particularly stressful evening one night and experienced some temporary vision issues. Needless to say I was concerned and wanted to get it checked out. Called around to several places and was able to get a same day appointment here. The front office was really nice and the doctor who I saw was great. She took her time to explain things and reassured me that my eyes looked healthy, etc. As I'm sure most optometrist offices have, they are able to take a picture back behind your eye to really check out the health of everything and be able to compare for future reference. I appreciated that it was a crazy $$$ add on cost to also include that in the exam. Everyone should do it! They also have a ton of cute glasses + sunglasses in their office. Overall, great experience and will definitely go back. read more

Terrible customer service. I needed to make a small change within a few hours after the order and they refused

Love Dr. Stemley! He is a great doctor and is always so professional and nice. His examinations are always efficient and he's full of great information. I have been going to him for years and get both my glasses and contacts through him. His staff is also very sweet and helpful. I had a sty in my eye a couple months ago and he was able to help me right away with getting it taken care of. Also, he's expanding his office. I cant wait to see what his new office is going to look like after remodeling! If you're on the market for a new eye guy, he should be on the top of your list. read more

This was my 2 annual eye exam with this office and I finally caught on to how they do not inform you of what you will pay until the end. Buyer beware! I have great eye insurance, VSP and both times they did not apply my VSP benefits. They wanted me to pay when VSP covered my eye exam! They got irritated when I questioned them because I know my benefits. They act very friendly and confused by your plan trying to make you feel like they are helping you, but it's all unethical sales practices. They told me I had to pay $49 for my exam when VSP has a co-pay of $10. They demand payment upfront, since when do doctors offices demand you pay immediately?!? I wanted to call my insurance to verify. Stay far away, they will confuse you into thinking you owe money when your insurance covers it. They are kind, but felt very uncomfortable and unethical!!!! read more

I have been going to Dr. Stemley for 10 years, and am very happy with my vision and the excellent customer service that I receive. I always leave knowing that if I have any issues with the way my glasses fit or my vision, they will work with me to make my glasses fit comfortably and ensure that I have the best possible vision. It is a very friendly atmosphere and I feel welcomed and valued. And bonus...they have really cute frames too! read more

The sweetest people run this office came in today for an eye exam and couldn't be happier! They took great care of me and I will be returning and recommending people to come to this office they are so kind and very knowledgeable about what they are doing I felt happy and confident knowing I was taking great care of. Thanks again ladies and DR. Starkey! read more

This was our third annual visit to Dr. Stemley's office. The smooth check in was done by a very professional front office staff. Dr. Stemley has a well deserved first rate reputation for 30 years in practice at his Carlsbsd office. He took the extra steps on an additional test to assure us that there was no sign of eye problems. His back office staff is also superb in the tests they administer. The selection of glasses have something for everyone. His "patient first" policy reflects great credit on him, his staff and the SoCal eye care community in general. read more

Be forewarned, Dr. Stemley retired and this practice is now Total Vision. After having the very thorough, personable, and reasonably priced Dr. Stemley for 20 years, I tried Dr. Starkey. What a difference! The price of an eye exam increased dramatically and yet the exam itself was more superficial. I do not have "eye insurance" and I felt ripped off. Three pairs of glasses with modest exam cost $2000. Outrageous! I am now looking for a new optometrist. read more

Dr. Stemley has been my optometrists for many years. He's always taken such good care of me and been very patient with my contact lense issues. I lived in Vista for 13 years and then unfortunately we had to move to Murrieta. Had an urgent need to get new lenses so I went to an optometrist near here and that was a mistake. I would highly recommend Dr. Stemley and I intend to go back to him again real soon. Glad that they are all safe at the office and open again. If you need great care of your eyes along with an amazing and friendly staff go see him. read more

I was advised to see Dr. Elesha Starkey, OD at Total Vision (Dr.Stemley has since retired). My exam was a revelation! The equipment at Total Vision is state-of-the-art. Beyond that Dr. Starkey not only knows how to utilize those devices, she also has the very important ability to illustrate and explain, in layman's terms, what the results reveal. Most importantly, the glasses I just received (for which she made the prescription) work beautifully!!! I am finally "seeing" in High Definition! But yesterday I was a little concerned. For when I put them on, things were a little blurry. And as Stacy, the office manager explained, one needs to give them a day or so for the brain to adjust to the new prescription. And indeed, as my wife Ruth added: my brain had been working "overtime" in getting my previously-outdated-glasses to work properly. So its understandable that my brain was "thrown off" by these new glasses. For it needed to re-adjust to not working so hard to focus. My brain just had to relax and enjoy. And indeed, as soon as I stepped out into the sunlight: WOW!!!!! Crystal Clear! It was an amazing feeling. To see well again, and in high definition too. Not only that but these were the progressive style lenses for far-away and close up and they also darken in the sunlight. Spectacular! Couldn't be happier. Thank you Dr. Starkey, Susan W., Stacy, Chelsea, et al, for all your attention to detail, your professionalism and friendliness. Being in your office/store was like being around great friends. I look forward to dropping back in to pick up my other new pair of glasses. All the best! Joe D. read more

Medicare patients beware! If you don't know that Medicare covers the Comprehensive Eye Exam, the office staff WON'T tell you. I went in for a check-up and they asked if I had insurance. Not knowing Medicare would cover part of the visit, I said No (because I don't have vision coverage.) I clearly look old enough to have Medicare, but did they tell me I could use it if I had it? NO. They charged me full price for the very expensive look at my retinas. Where is the "care" in health care at this office? My spouse discovered the over-charge and asked them to bill Medicare. Stacy said it couldn't be done, period. Dr. Stemley, you should be aware of how your staff treats patients. read more

I've been coming to this office for over 20 years. Dr. Stemley has just retired, but all of his amazing office staff is still there. The new optometrists are wonderful. Dr. Kashak correctly diagnosed my dry eye problems resulting from R.A. and prescribed Xiidra. My two kids (17 and 24). are also patients. Whether kids or adults, the entire staff is extremely personable, and will go out of their way to accomodate families. read more

Dr. Kashak was great! Very knowledgeable and helped my understand what she was doing. She made me feel very comfortable and made great recommendations. The staff is very friendly and helpful. Great frame selection as well read more

Highly recommend Doctors are very through and their frame selection is the largest I have yet to see at a optometrist. They are happy to order any frame in the network for you if you don't see something you like. ++ EVERYONE staff member is so nice and welcoming too...like family. read more

UPDATE 6/21 I was sad when Dr Dave retired and a bit nervous when I saw the practice became part of a larger marketing group, but it's ALL GOOD! Dr. Starkey is great, and the entire staff is intact. If you are looking for a service provider that actually believes in service, people who are knowledgeable, friendly, and will work with you until you are satisfied in case there's a problem, this is the optometrist for you. I've been a loyal happy patient of this practice for at least 20 years and wouldn't go anywhere else. You won't find a more caring group of providers anywhere. Highly highly recommended. read more

I have been visiting this optometrist for almost 20 years with our three children and myself and my husband. Sorry to hear he is retiring soon. I'm sure he will find the best replacement. Great confidence in him read more

I haven't been here yet. I just wanted to personal thank Stacy for all the help with my insurance! I sure hope I can get everything straightened out soon! read more

I so appreciate Dr. Stemley and the entire office paying careful attention to all safety guidelines. Not only was I able to go in for my eye exam, but I could also be comfortable shopping for new frames. The fact that you set an appointment for shopping and picking up purchases too and that they keep their door locked in order to screen people before they come in and to maintain a safe number of people at all times will keep me coming back during this pandemic. Thanks for caring about our eye health and our health in general! Brenda read more

Love love love these eye doctors. The doctors are amazing and take a lot of time with each patient, and don't rush you if you have questions. The rest of the employees offer the best customer service experience you could ask for. I always look forward to my yearly visits because everyone is so friendly and you feel so welcome. All the opticians have great style and I've always ended up with great looking glasses every time. Super stylish. I recommend this eye doc to everyone who asks, and so do all my friends who go here too. read more

Friendly staff, state of the art equipment and a good selection of eye wear. The doctor is a little quirky and he smokes so he smells bad but he's knowledgeable and friendly enough. They took a retinal scan and I was told that it's not covered under insurance so if the doctor and I didn't want to view it, I wouldn't have to pay for it. Well the doctor wanted to view it and I wasn't asked if I wanted to pay the extra $40. It just so happens that I know about a retinal issue I have so I would have agreed. After the exam, I told the tech I wanted to shop for a deal on the glasses. She gave me the printed prescription to take with me immediately. Overall, it was a fine experience and I'll go once a year for my regular exam. read more

Find yourself holding the phone a little closer or blinking a million times so you can read the fine print? Well, maybe it's time to get those pretty little eyes checked! I just had my annual eye check up and so much for being perfect as I'm face to face with Father Time and I think he is winning. Dr. Stemley and his girls in the front are absolutely amazing. You feel like part of the family as soon as you walk in the door. They are all so much fun and always take such great care of everybody. Dr. Stemley is such an amazing man and you can tell he really really cares about his patients. They have a huge selection of glasses for every budget, high end designer to the strong athletic frames. If you wear contacts, they have you covered as well!! So stop squinting or asking your wife or husband to read you the ingredients on the label and go see Dr. Stemley. I tried to ENLARGE the font for you but it won't let me. read more

I purchased glasses here. After two days the lenses were very scratched. I have had many pairs and cared for them in the same manner. I asked for my one time replacement and to check to see if the lenses were flawed. They reported they weren't. I have had the replacement lenses for many months and they in good condition. I am disappointed I no longer have my free replacement for the future and am sure the original ones had an issue. To add to the frustration Costco has the same glasses for 1/2 the price ! read more

My experience was 10 out of 10 as I stumbled into this glasses shop for the first time. We were welcomed by all the staff and Stacey was incredible. She was so helpful and also offered to clean and tighten my current glasses. There are so many options, but the really good looking ones can get pretty pricey. If you have the money I would 100% recommend this spot. read more

I decided to not go to the big chain eyeglass stores for an exam and specs. Google helped me choose a local doctor with a practice steps from my house. Dr. Stemley is very personable and no doubt a great optometrist; however, the customer service his workers provide is sub-par. I was told 5-7 days is the wait time while the lenses and frames were being prepared at an off-site lab. On Day 7, I called to check the status of my fully paid order. I was told that the glasses were out for delivery, and I would receive a call the next day to pick them up. I never received a call the next day. The following day, last day of the work week and Day 9 of waiting, I called once more to check the status. I was told the exact same thing I had been told two days prior, "Your specs are being delivered, and they will arrive by tomorrow morning." (Except it was Friday, and the office is closed on weekends, which meant I would get my glasses on Monday aka Day 12) Obviously, I became frustrated and simply wanted my money back. I paid in cash. They cut me a check. And in the memo of the check it said, "Lab lost specs." So, the lab lost my glasses, and the customer service agents at Stemley's office felt no need to inform me. Not a single person from his office told me this information either to my face or over the phone. I learned of this mistake in the memo of their refund check. They decided it was easier to just keeping putting a fully paid customer off until they resolved their issue. They never did (solve their issue, thus refund). Horrible communication skills. I wasn't looking for lightning fast production of my glasses. I just wanted to know why they kept lying to me and putting me off. Thanks for the exam, but with customer service like that, I'll never go back. read more

Dr. Stemley has been my mom's and my optometrist for as long as I can remember, easily for over 15 years. And even though I've lived thousands of miles away at different times in my life, I've always returned to his office for my eye exams. He is truely a gem of a doctor. Very personable and funny. I have always felt that he really cares for his patients and done his best to get them the right precriptions, glasses, and/or contacts. Likewise, all the ladies who work in his off have always been super nice and professional. I think it's been like two years since I've had an eye appointment (I've stopped wearing my contacts because they are getting too old), which is probably why I'm writing this review right now, feeling guilty for not taking care of my eyeballs, but not sure when i will be in the area and have time for Dr. Stemley to take a look. Anywho, if you are looking for a recommendation for an optometrist read more

I just had a fantastic experience with Dr. Stemley and his staff. As for the Doc, he was thorough, informative, took the time to explain ever question I had. Little bit of an upsell in there, but not high pressure. It's just part of the business (Dentists, OD's, Vet's), so I expect it nowadays. As for glasses selection and delivery, outstanding. I got a pair of progressives for indoor/transition lenses, and a pair of sunglasses for heavier outdoor use. Staff was very friendly and helpful. Orders came in a timely fashion and were fine; however, Sue W, didn't like the way the frames were not squared properly and ordered another set of frames and they were perfect! She insisted on it, so who was I to argue! We want them to be right, and the fact that she, and the office staff, were concerned about something I never would have known is a great service! Thanks all! read more

Just love them all here! The associates in the front office are just adorable! We had such a warm and pleasant experience! A few and I mean a few hundred dollars later we are styling with some new specs!! Dr. Stemley is just fantastic! He's patient, passionate and has great bedside manner! Thanks to the whole team and keep up the 5 star work! read more

I was referred to Dr. Stemley by an old boss of mine. He is definitely as good as it gets! He addresses each and every one of your concerns and never makes you feel rushed. He will stay with you for as long as you need to get everything covered that you came in for. His office staff is also great! They are very flexible with payments too. I was able to pay some of my bill that same day and then pay the rest of it after I got paid. When I changed jobs and was no longer covered to go to him for my eye care needs, his office got me updated lenses at the discounted price as if I still had the insurance! Saved me tons of money, how awesome is that? I don't know any other office that would do that for you. They truly take care of their customers and it keeps me coming back. Win-win for both! I recommend Dr Stemley and his staff over any other office! They are professional, friendly and make you feel welcome! read more

Excellent doctor and the wonderful ladies are super sweet and helpful! Found this beautiful pair of Dolce sunglasses. read more

Total Vision Carlsbad Plaza - Optometrists Near Me - Carlsbad, California

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The staff here are always pleasant and accommodating. My glasses are great. And, when I needed a DMV requested eye exam, I was seen quickly, and at a fair price. Adjustments- no problem. Always done with a smile (don't forget your appointment - COVID meh). read more