Terrible customer service at the Mill Valley store - employee was more interested in talking to her friends than helping customers. I thought when they left she would help but instead went to her phone- I walked out of the store saying her customer service was terrible. Her response "feel free to shop somewhere else". read more

Worst customer experience I've ever encountered for a running store. I walked in and someone with pink hair was extremely rude, and did not want to help me out at all with trying out jogging shoes. Within 4 minutes of meeting me she told me to go to another store. She even told me my "energy was off today". Will never visit again or recommend any of my local friends to go. read more

This is to the manager MECQUE TUCKER who refused to sell me something I bought and paid for, then ignored my emails asking why, then screamed at me over the phone and blocked my number when I called into the store. Ive never wrote a review in my LIFE.. I don't like being negative, but when it comes to holding businesses accountable for their employees' behavior and making sure customers get treated fairly and with respect... I will take the time out of my day (or days!) to make sure that happens There was a Speedland shoe that sold out months ago that I have not been able to find anywhere on any store online in my size. And with it being a limited edition shoe, David Dombrow one of the owners at Speedland broke it to me that it is unlikely I will be able to find a pair unless a pair is returned in my size in good condition. I have my email notifications turned on to make sure I will get alerted if one comes in stock and for a few months I have had no luck. So a couple of weeks ago, I say what the heck and I google the shoe and surf around and they're still sold out on every. Single. Website. EXCEPT sf runco!! They had a 12!! I literally couldn't believe it. I call to make sure they have them in stock before I purchase and to make sure this isn't a scam (I live in Nashville, have no clue what place this is) and they do and the lady over the phone was very sweet and shared her excitement for me that I could FINALLY get this shoe I have wanted!! I order the shoe through Shopify and they charge me for it and I get an email confirming my order was placed. The next week I haven't heard anything yet and call in and she says that they emailed me the following day of my purchase, wanting to confirm my shoe size before they sent it out, as there were no refunds and the shoe ran smaller than usual. I fortunately was aware of this and replied back yes it's the right shoe size, I appreciated the thoughtfulness and was good to go. The next day I realize that on Sunday (4 days after I purchased my shoe) they actually refunded me my money and this whole time when I was calling in, patiently asking for a status update, they had cancelled my order without any reason and without notifying me about too. AND not even notifying me about it when I called into the store! THEN I look on the website and the shoe size now says SOLD OUT!! I'm like what?!? What the heck happened!? I email them asking what happened. No response. I email again. No response... I bought a shoe. I got charged for it. And then I got refunded without my consent and without ANY explanation AND ZERO justification AND No response from anyone after emailing and asking why this happened.I thought this was crazy. Finally, I get emailed; "Hey, Shopify said you have a high chargeback rate and for that reason we will not do business with you". This was complete nonsense. I had just ordered $700 worth of stuff on Shopify last week. I've gotten every order I have ever submitted through Shopify and have never had an issue with paying my credit card, have a good credit score, etc, and none of this made any sense. So I email with plenty of frustration wanting a more valid reason and explanation for why the heck this was happening. No response. I email 3 more times. No response. While I was extremely frustrated and expressed that through the emails I want to make it very very clear, that I kept things professional and refrained from using any foul language or name calling. (A very important preface to state before getting into what comes next) So I wait until Monday when apparently the manager is in, to talk to the manager over the phone about the whole situation, confident they'll empathize with what's going on. Well, after introducing myself and expressing to her my appreciation for taking time to help me resolve my issue, she cuts me off and says; "I KNOW WHO YOU ARE, I READ YOUR EMAILS YOU MYSOGONISTIC FUCKING ASSHOLE. LISTEN TO ME I AM NOT SELLING YOU THESE SHOES. I DONT HAVE TO HAVE A REASON I CAN DO WHATEVER I WANT I AM THE MANAGER AND I AM NOT HONORING THIS SALE BECAUSE I DONT WANT TO. YOU NEED TO LEARN HOW TO TAKE NO FOR AN ANSWER. THE FACT THAT ' STILL CALLING ABOUT THIS AND IT WAS LAST WEEK IS INSANE. ITS MEN LIKE YOU WHO ARE RUINING THIS WORLD AND YOURE THE REASON OUR COUNTRY IS WHERE ITS AT RIGHT NOW" and she just went on and on and on. She hung up on me after she finished her tangent on men and blocked me. I tried to just suggest to her to listen to how insane this behavior was and I am not here to yell or argue but just find a solution and she was not having it. I had no clue she was a woman and I have never been to this store I don't know anything about the workers here I was just adamant about getting the shoe that I ordered and paid for and I could NOT have anticipated in my wildest dreams this was how the phone call with the MANAGER would go. How did customers in the store react to this or other employees?! Is this just normal behavior here?! read more

My friend called me a few hours ago with an experience she just had at San Anselmo SFRC while trying to find a summer job. I'm posting this review because of how shockingly she was treated. She walked in the store with a tank top, jeans, and flip flops on, which she admitted was definitely not the right attire and even told me "I don't even know what I was thinking wearing a tank top to try to get a job." Regardless, she walked in the store and tried to give Mecque, (the pink haired woman which so many of these other reviews negatively speak of) her resume. She said Mecque took one glance at the resume and offered her unsolicited advice that she should never wear such attire in a running store, "it's clear you're not a runner at all, get a job for 6 months at sports basement and learn how to be an active and respectful sports salesperson and then come back to us." after mentioning more than 3 times that my friend did not look or appear like a runner and that she wasn't fit for this job (she was captain of the high school xc team for 2 years in a row and ran track and xc all 4 years of high school) she said that more women definitely need to be in this industry but that my friend was clearly not prepared for such a position to advise other runners or to work at such an establishment. My friend said she knows that proper attire matters when trying to get a job, but just trying to drop off a resume on a hot day does not warrant this kind of elitist behavior towards someone who is, actually, incredibly familiar with the industry. A simple reminder to dress more modestly would have done just fine. read more

Super disappointing service. I had heard good things but went in and didn't get any info on what shoes would be good for me, no info when I asked questions about the different shoes. It was so strange ! The friend I was with was so confused by the weird / unhelpful / borderline rude service too. Won't be buying my shoes here ! read more

It's odd not to know that something exists--and then wonder how one ever did without it. My neighbor had commented on his new pair of Hoka shoes; then, a few days later, there was an article on the company in the Wall Street Journal. And, just down the hill, they were being carried by San Francisco Running Company. But, in all of this unexpected sequence of events, the best part--the very best part--was being helped there by Mecque, who patiently explained the differences between the seemingly infinite variety of Hoka styles and models, helping me to choose the one best suited for me. Too, she introduced me to store's very high-tech Aetrex scanner that measured every metric of my feet. An extraordinarily comfortable shoe, fancy technology, truly informed and courteous assistance: a perfect day! read more

San Francisco Running Company - Maximum Pressure Forefoot - Sports Wear Near Me - Mill Valley, California

I am beyond upset with the service I received. Maybe I was unlucky and just strolled in when their was no experienced runners working. I came into the store because a co worker highly recommended I did before my marathon. I was hoping to get some advice, instead I got set on the road to failure. Save your time and money. read more

I used to make all types of excuses about why I could not run; but the truth is that most anyone can learn to run, once fitted with the right shoes. To me, the secret to making running fun is all about the shoe. The alternative is unnecessary. Luckily, the guys here get it and don't play hide the ball by bogging down your shoe shopping experience with 101 useless options. After doing some serious research, I decided to buy my shoes from here, because their selection met my needs best. I LIKE that: 1) they carry speciality running shoes that you aren't likely to find in your local sporting goods or department store. 2) they listen to what you want in your running experience, then make strong recommendations without complicating existing choices. 3) good friendly customer service. I called 6 minutes to closing, and they stayed open for me to come make may purchase; there were at least three other customers still shopping and none of us were rushed out. I'm especially appreciative of this because I needed to make the purchase before heading out of town for the weekend. 4) there is a really nice stock of good socks 5) they have a small selection of really awesome shoes on clearance. I DON'T Like that they don't have an in store treadmill for me to try my shoes out before I buy them; but then again, most places don't - so 5 stars is my rating. read more

Expert advice from experience endurance athletes. Making my transition from pavement to trail for the NFEC. One short chat and boom. Three options I tried on the treadmill and I was done in minutes. Thank you. #eatmytraildust read more

San Francisco Running Company - Hoka One One Mafati Speed - Sports Wear Near Me - Mill Valley, California

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Sometimes you find a shop that just nails it on all levels. I'd say this is the top running shop I've ever been to. Recently I decided I wanted to add trail running to my list of things that get the endorphins flowing. I heard about SF Running Co and made the trip over the bridge to Mill Valley. It was a short drive from SF and they have a parking lot! These guys know what they are doing. The shop was recently closed for part of a weekend so the staff could run Western States - fast. Jorge was super helpful. He talked to me about what I like in a shoe and came out with 4 different brands in my size. I did some research online for trail shoes. It seemed that shops closer to home would have one or 2 options that I wanted to look at. This place had EVERYTHING I researched plus other options I never thought about. Bought a pair pf Brooks Pure Grit that worked perfectly for me. They even gave me some great trail suggestions and sent me off to run up the Marin Headlands. (For some reason, running miles uphill seem like a good idea lately...) I also learned that they have a very popular run that meets at the shop on Saturday mornings. Looking forward to checking that out. If you haven't been here yet, be sure to check it out before your next new tire purchase! read more

San Francisco Running Company - Pure Grit - Great traction while barreling down the headlands on the edge of a cliff. - Sports Wear Near Me - Mill Valley, California

Over the years I've had great experiences buying shoes from the Shoreline location. Tonight I went in and left feeling abused and insulted. Not sure if the tall dude with the long hair was having a bad day, but he was a real argumentative jerk. I really like SFRC, but I'll only patronize this location if Brett is there. (By the way, I'm not a serial yelper so it takes a lot for me to take time to even post). read more

I got new shoes here several months ago & since Jorge's help, my feet have never been happier. It truly is the only store I'll ever get another pair of running-type shoes. Today, I brought in the significant other & he also experienced the same extraordinary customer service. I told Brett the SO's complaints about his current shoes & the SO shared what he'd like in a new pair. Brett brought out a couple different pairs & both were tested on the treadmill before the SO walked out with a new spring in his step. He's been running on the new pair every day for more than a week now & not one complaint. Only I know how rare this is. If you need a new running shoe, look no further than this perfect place filled with a great selection & the most helpful staff. read more

San Francisco Running Company - Across the street from Proof Lab - Sports Wear Near Me - Mill Valley, California

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Brett, Larissa and Jorge are extremely knowledgeable, because they practice what they preach! Hard to find nowadays. The store is super clean, has all the top products without the garbage to wade through, and is competitively priced. Definitely come check this place out. I came all the way from the East Bay just to get their opinion, and will continue to do so because I had such a great experience! read more

San Francisco Running Company - Sports Wear Near Me - Mill Valley, California

I love this store. Everyone working there is super knowledgeable but also approachable and really nice, and they only carry good stuff. I wish there was one closer to my house, but it's worth the trip. read more

I show up 15 minutes after closing time, yet Jorge is happy to help me out. Clearly an expert on Hokas, he gets me set up with a new pair of Stinson Trails, to replace a pair that didn't work out for me. I'll be back! read more

The people that work at this store are fantastic and take the time to help fit the perfect sneaker. My order took longer than expected (due to Brooks, not SF Running Co.) and the owner went out of his way to personally deliver the sneakers to my house the day they arrived at the store. I would always recommend this store. read more

Each time I come into SFRC I feel personally welcomed by either Brett, Jorge or Victor and they seem genuinely interested in how my running is going, what races I have coming up and what gear or training I might need to help me reach my goals. Victor gave me time to share what he knew from experience of the Tahoe Rim Trail 100 even though I was just stopping by for some gels and map. Brett shared some pointers on how I should be preparing for the canyons and weather of San Diego 100. Jorge hooked me up with some recovery socks and was gracious in congratulating my average time at Rocky Raccoon which made me feel very welcome in this company of phenomenal runners. These are some great guys running a great store that always seem willing to share their accumulated knowledge. I am proud to wear their logo. read more

Running is a cruel beast. I bought shoes that proved to make it even crueler. SF Running Co had a great return policy and I was able to exchange my shoes for the tried and true Brooks Cascadia (shout out to the only shoes that have endured the test of redesign for about a decade). I called and when I got there they had my new shoes behind the counter. It was a quick and easy exchange. It's in a good location (Shoreline Hwy), making the trip easy to pair with any combination of coffee, brunch, and/or trail hike/run. The store is small and clean and artfully arranged. The staff is friendly and runners themselves so know about nearby upcoming races. They also lead runs themselves in the area. They actually tipped us off to what become one of our favorite runs early on in our move to Marin (Tennessee Valley Beach trail, a short and sweet ~3 mile out and back with a spectacular ocean view from the beach at the halfway point). My boyfriend says it's very important for me to share that they have a great selection of hats. I bought him a sweet one with a San Francisco Running Company Mt. Tam Summit Runners. We later met the designer at our dog park, so the patch is locally designed and made. read more

Nice quaint lil running store I discovered when I went to pick up a race packet. Knowledgeable staff. I bought a pair of so comfy Hokas read more

San Francisco Running Company - Sports Wear Near Me - Mill Valley, California

As you can see, SFRC is actually somewhat of a misnomer -- the store is just up the Golden Gate in Mill Valley. Still, it's just what you'd expect from a local running store. Friendly people, and most of the gear that you're looking for. I was surprised to see a lack of Nike and Adidas products, but I get that not all stores go that way. Some of their gear was on the pricy side, but not unexpected when it's brands like Sugoi, Salomon, and the like. Having been to places like Portland, Seattle, and LA where local running stores are plentiful, it seems weird that SF has only Fleet Feet within the city, and SFRC just outside. read more

I've driven over the bridge to this store maybe six times now, and each time the four or five guys who work there have been extremely friendly and patient as I tried on shoes and vests and glasses and more shoes. They seem very community focused, very knowledgeable, and from what I can gather they're all trail runners themselves who've completed some of those massive 100-mile races. Their advice on products is hard won and personal, rather than a standard sales pitch. The store seems to be for runners, staffed by runners, with a caring and sharing atmosphere. Today one of the staff spent 15 minutes giving me advice on which trail to run during an upcoming trip to LA, and seemed happy to do so. All in all they're nice people, with great stuff, in a sweet little area. Plenty of trails nearby, a good coffee shop over the road, and a nice little diner out back. I'm glad they're around. Update: Whoa! I just read some of the other reviews for this store. I didn't realize that one of the guys who so quietly and kindly helped me was the owner and that he was Brett Rivers (or that the other owner is Jorge Maravilla). What a lovely man. I think that's just super that such talented people are happy to spend their time helping others and do it in such a quiet and humble manner. What a great place it is. read more

Great store with great gear. Jorge was awesome -- very friendly and helpful with a wealth of knowledge about the local trails. I really enjoyed talking to him and regret not making the Saturday morning run from his store. Next time! read more

San Francisco Running Company - Jorge, Julie and me at SF Running - Sports Wear Near Me - Mill Valley, California

Best running store EVER! The staff is amazing, the selection is outstanding and the store is bright and open and so welcoming. I don't buy my sneakers anywhere else. I trust everyone here and highly recommend you buy all your running gear. If you haven't - get into it now and you will not regret it! read more

Community staple. Come in for the shoes, apparel and accessories...stay for the trail running stories, events and fun runs these guys have all the time. The owner and staff are total users and do their homework. They'll never recommend a shoe that they haven't tried. Tryuly professional and top-notch service. read more

This place is awesome. The staff working there was so helpful and knowledgeable. He worked with me for almost an hour trying a bunch of different shoes on the treadmill. He explained so much while I was there and I am extremely happy with the Hoka Speed Goats that ended up being the best fit for me. Thanks Guys!! read more

Dear Brett @ San Francisco Running Co: A Big Thanks to you, Mr. Awesome Brett, Sales Representative at San Francisco Running for directing me, out of your first-class selection, to the Super-Incredible Hoka Stinson Running shoes. These are by far the most comfortable, bouncy racers I've ever owned beating out the likes of Nike, New Balance, Reebok & all the other 2nd-class stuff that's out there. My first run with these I did a 10-mile, 1150 ft trail-climb blowing past previous PRs! And the Hoka's virtually eliminated nagging knee & ankle pain! Brett, your personable, friendly attitude, professionalism, patience & first-class knowledge is refreshing. I wholeheartedly recommend you & San Francisco Running to anyone in the market for a new pair of runners. So glad to have you in my neighborhood! PS-Really digging that cool t-shirt & got to stop in for a pair of ankle braces to wear with my mandated work shoes. Peter Anderson Tam Valley, CA read more

SF RUNNING COMPANY IN SAN ANSELMO POOR CUSTOMER SERVICE! We purchased a running jacket, running shirt, large massage ball and a small roller for our sons for Christmas. We asked the return policy for Christmas and they replied no issues with receipt. We kept everything except the roller and returned to the SAN ANSELMO store with tags, receipt and untouched roller. He was so confused trying to help someone before us and asked if we could come back another day! We returned later in the afternoon and still could not properly return our item. He said he couldn't find it on the square! I had the receipt and the roller and it's perfect tags! He said maybe he could issue a gift card.. we don't want to return! We are ultra runners and compete in Ironman-- WILL NOT RETURN TO THIS STORE! read more

Great running store. We were visiting from the east coast and stopped in. Staff was helpful and knowledgeable. Selection is fantastic. This was a great find. read more

I've never been to a running store where the people weren't friendly, helpful and knowledgeable. This one is no exception and they just seem to take it to the next level. Between my wife and I, we've purchased 4 pair of shoes here in the last 2 months. We're always greeted with a smile by the staff. Their love of running shows in their knowledge and expertise. Today during my visit, I felt like my salesman was putting as much effort into helping me get into the right shoe as he would if he were picking out his own shoe. We found the store after reading an article about the Hoka's brand shoes, they're the local distributor. I bought a pair today, I don't want to take them off! We're fans of the Newtons as well, my wife a little more than me, but I still like them (I use them for exercise other than running, I love the cushion in the mid-foot for doing jumping exercises). Good job guys, keep up the good work! read more

I am getting back into running and need a good pair of running shoes. I ran when I was much younger and remember I was told to seek out specific shoes because of how my foot landed. I can't remember what it was pronation? neutral? supination? but my gait was analyzed in-store and I purchased shoes to give me the correct support. Since I am a big believer in supporting small, local businesses, I make it a point to support them. I came to SF Running Co. to support this business and also get the best possible shoes for my training. Unfortunately, I did not have a good experience. The young man who helped me told me that most people are neutral so it wasn't necessary to look at my gait and seemed dismissive on the subject. When I tried on a pair of Nike, which were a size 9 (I normally wear an 8 in this brand) he told me that the fit was correct, even though I felt that they fit too big. Because I was seeking expert advice, I went along with it. I ran in these shoes a couple of times, which were far too big for my feet and my feet were sliding around in the shoes and caused rubbing sore spots on my feet. I couldn't return them because of their return policy. I was able to sell my shoes second-hand online, but lost about $90 in this process. A waste of time and money. This was definitely not the expert advice I was hoping for. read more

The store is set up to help you become the best runner you can be. The whole staff consists of athletes of all levels who are willing to help you get the best shoe for you. Also, they carry some innovative brands and equipment like Victory SportDesign Drop bags in stock which is a real treat. This is easily one of the most legit running shops in america. read more

All I have to say is, these folks are absolutely fantastic! I walked in a bit intimidated as I'm not a hardcore runner and have often found shoe stores to have folks who can be pushy. However, that was not the case at all at this store and for that, I am very grateful. In fact, this was the best experience I've had when purchasing a pair of athletic shoes. The gentleman who helped me quickly evaluated my needs and selected some great shoes for me to try on, and even better, he was able to find me a shoe within my budget. I will definitely be coming back here when it's time for me to get my next pair of running shoes! Thank you! read more

By far the best specialty running shop in the Bay Area, hands down. It's not even close. They treat everyone like an Olympian here, from the new runner getting ready for their first 5k all the way up to the serious marathoners & road runners, long trail & ultra folks, etc. They cater to everyone and anyone and smile doing it. You'll find all the brands that serious athletes use (Hoka One One, Altra, Brooks, Salomon, Ultimate Direction, etc.) with none of that department store vibe- all the folks working there are runners that want to help you be a better runner. read more