I recently visited Louis Thomas looking for a suit for a friend's wedding, and I had the pleasure…read moreof working with Tom. From the moment I walked in, Tom was incredibly welcoming and helpful. He gave expert advice on fit, making sure both jacket and pants were tailored perfectly. He made the whole experience enjoyable with his humor and stories of the shop's 80-year history, and made me feel comfortable and confident in my choice. We had looked at a few other retailers around SF/Marin, but none were as helpful or had the quality of suits available as this store. If you need a suit or custom tailoring, I highly recommend working with Tom at Louis Thomas.

My only regret is that I did start shopping at Louis Thomas long ago. Quality products,…read moreknowledgeable people.

Shirts are well made with a lot of thought behind the collection and fabric. Their Performance line…read moreis great

Christopher was very patient and super helpful, providing great suggestions. Ended up purchasing…read moreseveral shirts and a pair of pants that I was hesitant to purchase directly online and before being able to try them on. Will definitely be coming back to make more purchases.

As soon as you enter, the interior design of the store and merchandising is pleasant and…read moreattractive. I've bought a lot of their men's clothing over the years, including from their Carmel shop, but I think the women's sweaters might make a nice gift for my wife. The staff people seemed nice, and the woman helping me pointed out a couple of ways we could take advantage of available discounts, etc. She was proactive about getting other colors in my size and did the same for another shopper. We ended up buying 5 things including a blazer for my teen son.

The least helpful staff ever! Uhg What a shame because the…read moreclothes are nice although lately my items have pilled and seem to be much much lower quality. I was helped by a blond woman who lied to me on the phone, telling me that she could take care is something and I drove all the way there and she couldn't. She wasted an hour of my precious time and gas and my issue still is unresolved by this Company which by the way does NOT stand behind their clothing. Just know that if you buy this overpriced brand , they won't care if it pills or seams fall apart.

Oh boy! Where do I begin? How about Candice and her odd behaviors. First time we did the dance of…read more"are you friendly " was when she came up asking if she can take loads of stuff I picked towards the counter. This way I can continue to shop. Hey...I am all about free hands to roam. So I said "SURE!" Her vibes were not exactly cool but I am not here to make friends so whatever. Well....here is the problem. Candice repeated about 4 times when she ringed me up that these items are "FINAL SALES!" Holy Hell Candice! I didn't know we are in that deep of relationship where before you insulting me. You haven't even given me a chance to do anything but feeling unwanted, unworthy of this purchase. I mean that is one smooth I am going to judge you without having so many words exchanged. To say it like either I don't understand English to maybe I am one of those Asian that like to buy sales shit and return it. I buy sales because my husband is recovering from cirrhosis, Candice! His clothes don't fit properly so sales clothes make it easier to have him in. Nice enough to wear while he is recovering but not too bad if he gained his weight back and I need to give it away. Attachment to clothing is not my taste and to be honest. Jcrew used to be better back in 2010. The value is decent and pretty reasonable for what it is. I will like to stated that she handed me my receipt with "Final Sales" to our departure last word. If you are not young, white and with privilege of looking expensive from daddy's credit cards. You are shit out of luck!

Amazing customer service by the manager and their team. I exchanged an item via mail back in Sept…read more2025 but never received a refund or the item. The item was sold out, hence why I never received it. I went into the store hoping they could handle the call for me with customer service. And they did just that while I shopped. I gave them the order number, and not only did they track it down, they were able to get me a $20 voucher without me having to ask. Lovely shopping experience.

I hate shopping for clothes, especially when staff repeatedly ask me if I need help. The staff at…read morethe Corte Madera store were friendly without hovering and readily available when I had questions. They even helped me with a last minute alteration and got it ready in under 30 minutes. They were great!

The Banana Republic store in The Village at Corte Madera is a nice place to visit because it tends…read moreto have the latest products. During one of our recent visits, we were searching for a couple of specific items but had difficulty finding the correct size. We asked one of the associates, a young man who was organizing shelves, and he was quick to help us get what we needed from the back room. As it sometimes happens, after our visit, we had to return to exchange one of the items for a different size; again, not a problem. The associates were all very helpful in getting us what we needed. So, nice store, good location, excellent service, and good products at reasonable prices!

Love this place! The clothes, the staff and the selection are perfect for guys who are looking for…read morea classic look that goes with everything.

BEWARE!!! I ordered two of the shirts, one for my hubby and one for a dear Friend. When the men…read moretried them on, they BOTH had grease spots on the front, about 4-6 inches from the bottom. They each had a yellowish white spot near the shoulder. At first we were offered 40% discount on FUTURE purchases. After talking with the Manager of customer service we were given an additional 20% off the purchase of these shirts. I had purchased these off the internet with an initiall 20%, so yes, her total offer was 40% off. My friend kept his shirt, as it was dark colored and his wife thought she might be able to get the grease out. If she could not, it was near the bottom and he could tuck the shirt in. My husband's shirt was lighter color and I did not want to attempt to get a grease spot out of a $100.00 shirt, so it was returned. Sadly, both men loved the beautiful shirts and they fit well. But I could not wrap my head around both shirts being stained in near the same spots. The only thing that comes to mind is that they may have been stained in the packing process. ie, was a machine recently oiled, etc. Not happy with the way the claim was initially handled, why would I want 40% off a Future order, I highly doubt there will be any future orders.

I came in to try some sizes to help me order online and ended up buying a jacket I really liked…read morethere. Friendly and helpful staff and I got a good deal!

Undoubtedly The worse James Perse store in the country. The customer service is zero. Not even…read moreclose to how it is at other stores. Specially the new hires are just not meeting the same bar. I usually don't bother to spend my time righting reviews but this one deserves it and now that I am at it I can clearly see why this store has a 2.5 score. As a regular James Perse customer both online and in store they don't didn't even ask my account info to pull the transaction record. My ask was just to get another size of a couple of t shirts and not even any refund. I actually went to the store to purchase more items along with this as I usually do, but the poor attitude of the new store workers was just repulsive. If the James Perse team is reading this, pls take notice that who you hire makes a big difference for your brand.

RE: High Price, Return Policy and uninterested/rude sales folks. My letter to them:…read more Dear Manager of James Perse Larkspur, I am writing to formally express my disappointment regarding a recent return experience at your location in The Village at Corte Madera. I recently purchased $720.00 worth of brand new, full-price items from your store. When I attempted to return the items shortly thereafter, I was surprised to be informed that your location only offers in-store credit rather than a refund to the original form of payment. As a local resident, I make a point of shopping in person to support our community and the physical presence of brands I enjoy. However, this policy feels like a penalty for shopping locally for two specific reasons: Inconsistency with Neighbors: On the same day, I visited three other premium retailers within the same mall. All three honored a full refund to my credit card for similar returns. Inconsistency with JamesPerse.com: Your own corporate website offers a 30-day refund policy for online orders. It is discouraging that a "local supporter" who takes the time to visit your storefront is given fewer protections and less flexibility than someone shopping from their couch. For a partnership between a brand and its local community to work, it must be a "two-way street." At a $720 price point, I expect a level of service and flexibility that reflects the premium nature of the brand. A restrictive "credit-only" policy makes it difficult to justify returning to this location when competitors--and even your own website--offer a more customer-centric approach. I am requesting that you make an exception for this transaction and process a refund to my original credit card. I value the James Perse aesthetic, but I value fair and consistent business practices more. I look forward to your prompt response.

Visited for the first time last weekend and had a lovely experience! The staff was kind, patient, &…read morestylish. I loved the clothes selection and walked away with quite a few items - both for everyday attire & special occasions. Looking forward to a return visit.

Lived all over world and this is my favorite store for rad men's clothes - ANYWHERE. And the three…read moreladies who I have encountered there are elegant and professional and ALWAYS in a good mood. So many incredible things to wear here: like wearable art don't know whether to buy them to wear or just to admire. Also very hip posters and vibe inside. Worth a long drive anywhere in the coast to take a morning or early afternoon to browse here!

Kara is not only a sweetheart she's cute as a button! I remember this store years ago on College…read moreAve in Rockridge. I should have been shopping there or kept shopping there after they moved, now I will. This store is chic, fashion forward and worth that drive!

I was in town for less than 6 hours for my daughter's sport event and popped into this store. From…read morethe moment I walked in until I left they were friendly, attentive, complimentary, and even suggested quick dining options without being prompted! Lovely store and super fabulous customer service. Beyond impressed.