I stayed in corner 4 it was great, I decided to stay another night but knew corner 4 wasn't available Audrey helped me out greatly and reserved me in number 2 . I appreciate her responsiveness and helpfulness read more

I stayed in the Channel Room on First Street this past weekend. The location was ideal - close to the ferry and within an easy walk to restaurants and shops. Being downtown, though, it was also noisy. Once I closed the window and turned on the heat pump / air conditioner, that solved the noise. The room was nicely appointed, but the mattress was too hard for my taste. Also, the room is up a flight of 19 stairs. This was fine when I originally booked the room, but I recently hurt my foot so it was challenging to get up and down the stairs. Finally, check-in and check-out instructions were very clear, which was much appreciated. read more

We stayed at Whale Watch Point for our anniversary in February 2021. It was the first time on San Juan Island and we wanted a place to enjoy with some privacy, and also with easy parking to come and go while we explored the island. Whale Watch Point had a great location. We enjoyed our stay! read more

We rented "My Island Home Retreat". As yelp says 2 stars means "Meh. I have experienced (WAY) better". We stayed here for 4 nights. The problems started right at the beginning. Here is the email that I sent San Juan Property Management in regards to the issues.... We are disappointed in our stay at this house, we will not be staying here again. The house is not well cared for, and there is a lot of deferred maintenance and safety issues. The price of the house did not justify the maintenance issues that this house has. Safety - *House was unlocked when we arrived - very unnerving in a place that is out of town and unfamiliar to us. *No cell phone service as such there should be a working landline for emergencies or to be able to contact the management company - there is not a working landline *All exterior doors should have deadbolts. - 2 year old was easily able to open all exterior doors * Huge hole in the wall in the basement (child size) that is covered by an easily moved plastic storage container Maintenance Issues / other issues- * Internet only works close to the wireless router, does not work upstairs or in the basement. Only 5GHz internet works, the 2.4GHz does not work * No DirecTV as discussed in rental documents - Roku box requires subscription * Very musty damp smell in the basement * No drapes/curtains in most bedrooms (especially on the ground floor!) landscapers were present during the stay. Further trying to get kids to sleep before the sun goes down (9:30pm) when it is super bright outside is impossible * Toilet Paper holder and towel holder in basement bathroom was broken * All leather couches in the room with the TV need repair... the leather chair has a very broken back, and the leather is all coming apart on the sofa. * All upholstery is coming off the dining room chairs, the larger chairs in the dining room have all broken springs and are very uncomfortable to sit on. * The hot tub cover is broken as such you can not slide it all the way off, making it a little dangerous for children going "under" the cover that is still on the tub *The upstairs laundry room/bathroom the dryer is not vented, and just vents in the room making it very very damp in that room when running the dryer. * This room is also missing the door jam on one side? * basement is missing baseboard in places * There are beds outside under the house... are these used in the house at times? makes me question the beds we are sleeping on * The twin bed in the left side of the room is very very broken and missing slots in it, my husband fell through the bed when putting my son to bed. * A lot of the interior doors are missing door handles, makes it very difficult to open (ie the french doors off the front door) * Ceiling lights missing covers (just exposed bulbs) * Carpet in master bedroom closet is coming unraveled * Bath towels are very worn and ragged * Lots of random holes that have been patched throughout the house but not painted There are also a lot of "personal" items in this house, which we have not experienced in prior vacation homes, and seems a little odd at times. The one saving grace was that the house did appear to be cleaned well! ~~~~~~~~~~~~ Response from SJPM~~~~~~~~~~~~~~~~~~~~ All I can say is that we do what we can with the homes provided. The items you listed below as well as the rent price is controlled by the homeowners, but again will pass along your comments to them. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ In summary this house needs a TON of repairs and was not child friendly. SJPM response is very disappointing that they would "do what they can with the homes provided". they are posting deceiving photos of the actual state of the home you are renting. read more

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We have worked with SJPM since 2015 and have seen, time after time when challenges arise, and they do... COVID-19 cancellations/changes/etc. Or the current Snowmageddon 2021 their property management team goes above and beyond for guests and owners alike. SJPM Team is extremely professional and hands-on; we cannot thank them enough for being our team leaders! read more

San Juan Property Management - False Bay View from Hound & Hare Cottage on Sam Juan Island, 2/13/21, managed by San Juan Property Management Team - Vacation Rentals Near Me - Friday Harbor, Washington

BUYER BEWARE! This company does not give good value. The high price of their rooms is not indicative of quality. We spent $300 a night for the Logger Room in the Acanthus House. It and the furnishings were not antique, they were decrepit, threadbare, unfit for use, and woefully dissatisfying. Their ad pix and descriptions were misleading and doctored. We loved San Juan Island / Friday Harbor but will NEVER rent again from this company. read more

Rented a house from them for over a month in August 2021. Not clean, broken appliances, not as advertised, etc. - "Lodge at Pebble Beach is a premier property." It is not. Property Manager was less than understanding and of little help. When you rent a "premier" property and pay premier prices you expect premier service. We received none. read more

Talk about a Christmas NIGHTMARE...I recently stayed at the Yatch Haven property while visiting Friday's Harbor where I vacation yearly, sometimes multiple times within a year. The property is extremely poorly managed. I do not know if the owners are aware and can only speak to my personal experience with San Jaun Property Managment. I am a Home Owner and I have a strong background in real estate specializing in property management and customer service. Aside from numerous hidden fees ( not to mention a $200 cleaning fee for a poorly cleaned vacation rental) there were multiple issues with the cleanliness of the property and most significantly the managements lack of caring, supervision or response to these issues. As a Home Owner I would advise anyone looking for decent property management to steer clear of hiring San Juan Property Management. Especially Chris. While I did meet a kind elderly cleaning woman upon trying to locate the property the property was filthy upon check in. The dishes and glasses had stuck on food particles and had to be hand washed and sanitized prior to use. The two dish towels left out for my use were disgustingly stained and smelled. There was dried vegetable matter on the countertops that was green in color indicating that the countertops were not properly cleaned. The interior of the fridge was so dirty I kept my food in the paper bags Kings Market had provided me with my entire stay. There was leftover food from previous guests in the refrigerator as well. The jacuzzi was also filthy. Not just the water quality but the stench of mold and mildew permeated the spa experience due to neglect and as a spa owner I can attest to the fact that the tub is not maintained as it should be regardless of what "Chris" deems normal. Spa water should be clear and free of debris and the cover should be occasionally cleaned as to prevent the smell of mold and mildew and while jets can be strong and produce air bubbles there is no excuse for soapy suds that pour over the edge and any person who properly maintains a spa knows this. It's a shame the property management can't be bothered. I did call to advise only because I did not want to be blamed for putting any bubble bath type products in the spa as someone had clearly done so but these people just don't care. I only used the one bedroom upstairs facing the deck during my entire stay which contains the King sized bed. While the bed was made, upon entering the bed in the evening it was clear that the linens had not been recently and or properly washed. There was a very peculiar odor coming from the linens. Considering that the guests prior were charged a $200 cleaning fee as was I, this is completely unacceptable. Not surprisingly the bed frame, mattress and or linens are infested with Bed Bugs. Bed Bug bites as Chris mentioned are extremely easy to distinguish as they tend to have leave a very unique bite pattern that is undeniable. His response to this was to firstly ask if the bites were in a row type style followed by "thanks for letting me know". Unbelievable. He had zero regard and did not so much as apologize let alone offer any remedy or resolve despite photographs and proper documentation. My intention in calling was to firstly make them aware, secondly see to it that no guest suffered physically in this manner moving forward, thirdly a refund and lastly to recoup any medical costs. His question is highly telling...Sound familiar? Previous complaints? I have contacted VRBO, filed a complaint and I will attempt to contact the owner to make them aware since they may have no clue as to how poorly this place is managing their home. Interestingly enough they are trying to sell the property and this company was not given the listing. I will also be reaching out to other proper parties including but not limited to the States Bureau of Real Estate. To pay $1,000 for a 2 night stay ANY WHERE and suffer damages is beyond any monetary issue at this point and all based on principle after the way Chris behaved so inappropriately, unprofessionally and dismissive. Please for the health and safety of your family avoid this property as a rental and do not entrust them to manage your property, or anything for that matter including their own employees! read more

San Juan Property Management - Vacation Rentals Near Me - Friday Harbor, Washington

Three years ago, we signed the HOUND & HARE COTTAGE FALSE BAY on San Juan Island up for vacation rental management with SJPM, and since day one, we have sung SJPM praises. They have a very talented and professional team, even including professional photographer Wes Edholm for marketing properties. Their marketing is extremely effective, and their office team flexible and attentive when meeting our needs. They are available 24/7, 365 for both property owners and guests, and they strive for perfection. I do not know how they do it, but season after season, our working relationship improves. If you are looking for property management in the San Juan Islands, we highly recommend working with ERIN, AUBREY, CHRIS, LOGAN, and the rest of Team San Juan Property Management! read more

San Juan Property Management - HOUND & HARE COTTAGE False Bay San Juan Island Logo - Vacation Rentals Near Me - Friday Harbor, Washington

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We stayed at one of their prosperities during the 4th of July weekend. Because it was a holiday weekend, the house was double the usual price. We were fine paying this, since it fit our guest count and had a hot tub. The listing was titled "gorgeous water front property with hot tub." These were our top priorities/how we filtered the search on air bnb. If the house did not have a hot tub, we wouldn't have booked it. The title sold us! However, at 2 pm on the 3rd, (check in day) we were told the hot tub was not working from the last guests. Audrey, who works for the property management company, was initially great and said a guy named Dwight was checking it out and would get back to us or provide an update or compensation. At 4 pm, which is also check in time, someone came and looked at the hot tub and said it should work and warm in a few hours. We got to the house at 8 pm and the hot tub was cold. We called the office and left message. On the 4th in the morning another person named Logan came to look at it. Later on in the day we called the non emergency line to document it still wasn't working by leaving a voicemail. We never heard back until Monday (the 6th/check out day) when I called again to notify the hot tub didn't work the whole weekend. Audrey said there would be compensation. Audrey called back and said there would be a $200 comp. We spent 4,000 dollars to stay from the 3rd-6th, again we were fine with this price because it slept ten people and had a hot tub. However, when we told we would only be comped $200 (5%) we asked to for a greater comp and Audrey said her manager would call us back. We were never called - I called again on the 9th and was sent to voicemail. I left a message. On Sunday (7/12) we got an email saying the comp was final at $200. On 7/13 I called and was sent to voicemail. Considering we wouldn't have booked without a hot tub, and were never called back/ received only 5% compensation, we are really disappointed with San Juan Property Management. read more

San Juan Property Management - Vacation Rentals Near Me - Friday Harbor, Washington

Thank you to San Juan Property Management for a wonderful family weekend. The house we rented was perfect and we loved looking out every morning to the deer in the yard. The house was so clean and had everything we needed as well as a game room for the kids. The management company was friendly and so easy to deal with. They had great suggestions for places to see and eat on the island. Can't want to go back! read more

San Juan Property Management - Loved the wooded backyard! - Vacation Rentals Near Me - Friday Harbor, Washington

i am shocked that as a guest paying a high rate for a waterfront property, we found yellow stained mattress cover on the pull out couch and the dirtest pillows left for guest, we also found left behind dirty underwear in near site of the bedroom! i took photos and privatly messaged San Juan Property management. they offered to replace these items and we declined their services. at the end of my experience we rated the experience with a five star, and we privatley shared our feedback. in return san juan property management gave me poor feedback on me personally on my air bnb profile. Im not surprised to see their ratings in the 3 out of 5 stars.Poor customer service. Poor reaction to guests feedback and experience. read more

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My wife and I rented the Dashel suite loft in Friday harbor and we were disappointed in the living room lay out and the futon that acted as the couch . It was lumpy, old and uncomfortable and had a very offensive odor... The beds were equally old and uncomfortable. Not to mention a moldy shower curtain and cob webs in the lights over the kitchen area. These issues could have been overlooked if San Juan properties was willing to move us to another property but their response was to move us for a additional $ 200 per night on top of the $350 per night we already paid. As I had explained my wife needed a comfortable place to rest due to a back injury and all I got was the feeling Erin the representative was uninterested in helping us and I found her to be very flip... Nothing else to say other than beware of properties managed by these folks! read more

Having sent in a airBNB review and heard NOTHING back from San Juan - we are now writing this in hopes that you can be aware of how San Juan Property management is failing miserably. We booked this home because it had a dock and a mooring buoy, and the 8 of us were arriving in our 42' boat. The ad had just been posted and stated "NEWLY LISTED! WATERFRONT! PRIVATE DOCK!" so we jumped on it and carefully read through the details, and booked it for a 3 night stretch. As we have boated for 27 years - we are very particular about water depth and as there were NO COMMENTS on the listing about water depth, not a single word - we felt comfortable. However, on one of our trips out into the islands we cruised into the bay to check it out in advance and found it to be quite shallow. So we sent San Juan Property Management an e-mail asking for the location of the buoy. ISSUE #1 They responded by answering that the dock was NOT suitable for extended tie-up because it was too shallow and that it was CLEARLY detailed in the ad. So we checked again and found they had plastered all over the ad in caps that it was too shallow to tie up. Obviously, they had just added that data because it was not there when we booked. We are very sensitive to water depth. I e-mailed them and explained that we were still taking the house, but that the docking info was not there in the beginning to which they adamantly replied it was and that we had just missed it. So I asked for co-ordinates of the buoy so I could check depths there - but they refused, stating that it would be in the welcome letter 30 days before we arrived. ISSUE #2 25 days before arrival we had not received the welcome letter. We are very e-mail savvy, and the letter was not in spam, junk nor anywhere to be found. I contacted them and they maintained that it had been sent, and we just missed it. They refused to re-send the original with a date code proving it had been sent originally. ISSUE #3 After our second request, they sent the letter and it stated that the buoy was at the mouth of the bay, (Still no co-ordinates) and also stated it is the correlating buoy to the 10th dock which could be interpreted as it was a buoy just off the 10th dock. The "Mouth" of a bay is the entrance, where it is deepest. Their dock was at the "head" which would be very shallow. I asked for co-ordinates and they would not provide. So I sent them a photo asking for them to clarify where the buoy was. They again stated that it was at the mouth and it was white with a blue stripe - which would have been OK. From: San Juan Property Management info@sanjuanpm.com Date: June 9, 2022 at 12:03:58 PM PDT To: Al - Remote alan@XXXXXXX.com Cc: Jody Kennedy XXXXXXXX@gmail.com Subject: RE: Re-sending... Directions and entry info to Kingfisher Waterfront Paradise Correct, the mooring buoy is at the mouth of the bay, not at the dock. Please let me know if you have any other questions- I can be reached at 1.800.742.8210 ext. 1 Audrey Dolsen San Juan Property Management PO Box 2717 Friday Harbor, WA 98250 1.800.742.8210 ext 1 360.378.2070 info@sanjuanpm.com www.sanjuanpm.com Upon arrival there were multiple buoys at the mouth of white with a blue stripe so I called, stated we were arriving at the Davis Head home and which Buoy was ours? She told us it had a specific number on it, which she then gave to us and we cruised around looking for that buoy but did not find it. So I called again . . . and mentioned that perhaps it was nearer the dock, to which she (Audrey) replied that house did not have a dock. We argued that point until I gave her our reservation # to look it up and see for herself. She then stated I had given her the wrong house on the prior call and our house did indeed have a dock. She blamed me for giving her the name of the wrong house on my prior call - even though I had only called it the "Davis Head" house. Issue #4 So then she tells us the buoy has no number and is off the end of the dock. I reminded her that she had insisted earlier that it was at the mouth of the bay and her response was "We can't help it if it moved" Of course, Buoys don't move. . . . . She again tried to avoid any responsibility. Issue #5 So I jump in the dinghy and motor into the dock and there is a buoy in front of it - in 2-1/2' of water. And the tide wasn't even at it's lowest. There is no way any sizable boat could safely moor there. The end result was that we anchored way out at the mouth of the bay and I had to ferry everyone and our food/gear in to the dock - 5 trips. It took forever. And again when it was time to check out. The house was great but you cannot arrive in a boat. Our advice to friends and anyone who will listen is to stay away from anything that San Juan Properties offers as they are rude, condescending, combatant, unknowledgeable, liars, and take absolutely no responsibility for anything. The house gets 4 stars, San Juan gets Negative 4 stars. read more

Will never use this company again. We planned several days on the island during last summer and used San Juan Property Management. When we arrived at our property it was nothing like was picture on their ad. The property was run down. The grass was grown up to our calves - could not use it for the kids to play in. Pet hair was on the downstairs couch, bugs in our bed and the refrigerator would not keep our food cool, ruining much of our food. They did, however, bring us a cooler with ice chunks in it after a second complaint about our food being warm in the fridge. It was super hot and with no AC, only one box fan was provided - I was tempted to sleep in the car with the AC blowing. We called immediately with our complaints asking to move properties and was told we are welcome to leave if we don't like it. We decide to leave a day early, booked the next available ferry and left. After asking for a partial refund (not even a full nights stay) we were told that IF we removed our negative review on their website they would give us a partial refund. We are locked out of our google account and have tried multiple times to recovery the password with no luck. They are still refusing the refund to this day - 5 months later. I told them that we can leave more reviews and show pictures of the property we took and they said "Ok - that's fine". HORRIBLE customer service. If you use them and don't have any problems, great, but if you end up having any issues with this company, good luck - they don't care, even after spending over $2,000 with them for 2 nights. read more

We rented a cottage from this company. They admitted upon our complaints that they didn't really want to carry this rental but the lady who owned it just kept bugging them until they did. They also said they would no longer carry it for future rental. They also said at one point this was a new listing and they had no complaints. Later they said that they were sick of getting these types of calls on this property and were taking them off the list of properties because of it. Which one is it? I spoke directly with Travis Mager However, when it comes to the business practices of the property management themselves I would strongly advise you not to deal with them. They refused to do anything to get us taken care of in any way and said that they didn't care if we wrote a review. So.... my advise don't use them for your vacation! The property is called : Garden Cottage, 720 Park Street, Friday Harbor, WA 98250 They used false advertising, did nothing to make it right and never made contact to follow up. read more

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This business employs unethical people and will flat out lie to you. I reserved a property through VRBO. 4 months later I rec'd a phone call from this business telling me that I had made my reservation under a "false" listing on VRBO's website. They told me I had to call them and pay more (and not a little bit more a LOT more) but I could still have my dates. Well, this sounded very phishy to me so, I called VRBO. I was assured by VRBO that the listing that I reserved under was valid and the owner had been with VRBO for a number of years. I checked San Juan Property Management website and they had the same house listed and they advertised it as being "NEWLY LISTED". Did they tell me that they recently took over the property? NO. They chose to lie. The owner of the property would no longer respond to me through VRBO. From further communication from this company the owner of the property was passing my repeated attempts to get a response from her on to this company. A company that I had nothing to do with and had never heard of before that had NEWLY LISTED a property that I had reserved months prior. A business that will lie and not honor prior commitments and is unethical should lose their business license. I would NEVER book with this business. read more

This company has handled our vacation rental for two years now. They are professional and prompt and very reputable. They require property owners to maintain their rentals and the regular service to both renters and owners is superb.. read more

San Juan Property Management is not a professional organization. We rented a property through them 5 months ago, in the Summer. Showed up and had to double check all our records to be sure this was the correct property. In no way does the ad resemble what we reserved. Not to mention, way overpriced! Tons of photos to prove it, even bugs in the beds, rusted pipes and the yard was unusable, in horrible shape. The night was miserable and a hot day! We brought up our main issues immediately to the company when we got there. Didn't seem too interested in our problems, and sort of chuckled when we asked to be relocated. Although, hours later, helped bring us some coolers with frozen jugs of water for our ice, when we felt the 1980's fridge wasn't working well. We ended up staying one of the two nights, couldn't bare it and booked a ferry back home immediately. Requesting a night's stay, $900, we have been communication with them for 5 months on how best to resolve this. We shared a negative review and now they're demanding us to take it down and will refund us $250. Pretty much a slap in the face if you ask me. It's been a joke how they've handled this and will not refund us the night we asked for. We are all landlords ourselves and work through issues when they come up like any professional would. It's not worth the hassle or complaints! Or is it? It's interesting that this is all worth it to them. In any line of customer service, you find a way to make it right for the customer. Sometimes you have to swallow big issues, it's the way of doing business. This is no way to handle business. We will not be renting through this management and have shared it with our friends who all frequent the islands as vacationers. DO NOT RECOMMEND THIS COMPANY. read more

We had such a fantastic Thanksgiving weekend in the San Juan's. San Juan Property Management helped us find the perfect house for our extended family. The house was very tidy and comfortable for our group of 8. The kids loved the game room and we loved the big equipped kitchen for cooking our Thanksgiving dinner. The people at San Juan Property Management were so friendly, it was like we had known them for years! We look forward to our next trip to the islands. read more

Alana Vista home. Beautiful setting. Clean, nice decor. Fair price. We had a great time. One exception: kitchen is not well stocked, especiallly wine classes, salad bowls etc. kitchen faucet is loose and about to break. We would tell people that downstairs big bedroom does not have a door. Not a problem for us but might be for some. Overall, great place. read more