It's wild to me I'm the first reviewer because this shop is doin it right. I've been here a few…read moretimes and the customer service from Luis is top notch. He cares about what customers are looking for and is down to talk about products to find the right one for you. Prices are great and the shop is brand new and looks great and has great hours. Give this local shop your business.

Great customer service, amazing deals, and friendly new management that really cares about the…read morecommunity and makes every visit worth

Great store not what it used to be and they also have a new management and I recommend everyone…read moregoes and tries it out

Nice smoke shop with a lot of options very kind people and respectful, So if you looking for nice…read morechillijg place to get your thing, go there.

23rd is more of a convenience store with drinks, snacks, and random groceries than a seller of…read morecigarettes, smokes and smoke aids, didn't see any cigars (didn't expect any in the 'hood".) just grabbed an amazon tea....

"...at the Festivus dinner, you gather your family around, and you tell them all the ways they have…read moredisappointed you over the past year." -Frank Costanza, Seinfeld I thought it was going to be a "Festivus" morning, but it turned out just fine! da Scene: Got up early to run errands so I could get home to prep for Christmas. 3rd stop was 7 Stars so I could get in on the Sunday Goodie Bag promotion, placed my order online and pulled in right at 9am, 1st 50 customers get a goodie bag, SWEET, right?! da Service: 1st: There was a beligerent customer in the lot, clearly having a bad day. The security folks were doing their best to de-escalate, another customer almost intervened; it was quite the scene @ 9am. All ended well, with everyone unscathed. 2nd: When a team member came out to process my Curbside order, I asked about the Goodie Bag promotion, but was told it was only good "in-store" as they took my payment. BUMMED out, I contemplated going inside, but didn't want to hassle it. Another person came out with my order, reminded me that the promotion was "in-store"... I must've looked disappointed as I took the bag, 'cause she said "don't worry, I gave you one." It's a Festivus Miracle!! That made my day... thanked the security folks and went on to my next 3 errands. da Stuff and Goodie bag: Trying a few new things to qualify for the Goodie Bag, and Maaaaan, am I glad I did! In the promotional bag was a bounty of product... 3 pre-rolls, 2 packs of happy gummies, 1 gram hybrid nug and another canister of sleep gummies... "and a Partridge in a Pear Tree." Right-On! Huge shout out to the Security folks, clearly professionals who know how to deal with situations, class act! Another huge thanks to both team members (Lashera was one) for making sure I received the Goodie Bag... THAT is a business that values it's customers!! This would've been a little different review for sure! I'll be back next Sunday to see what the next Goodie Bag holds... Merry Christmas!!

Really great staff and location, but their prices are not competitive. The owner has commented here…read morethat it's because he lists sales tax in the prices (which is super ethical and to be commended, but it's a bad business move bc nobody else is doing it and ppl will get confused). But even when you account for that this place is way more expensive than others. A 1G cart i could get for $28-$38 inclusive of tax goes for $48 tax inclusive here. The heavy hitters carts that go for $82 here go for $45 elsewhere. I went back a few times bc i want to support good retail experiences but when they remorselessly sold me the world's crappiest overpriced $30 battery that failed the next day and wouldn't take a return, i gave up.

I've gone in a couple of times now because it's close to where I work. I've been helped out by a…read morefew employees, all of them were really nice. An older gentleman was the one who told me about the $100 raffle that they're doing this month! This spot has really good deals, and first time customers get plugged on different things! I love their infused pre rolls and white label eighths. If you're in the neighborhood, you should swing by and check them out =)

Fast, never out. I'm a "Stiiizy bar" user and there's amazing dreams to be had curating your own…read morehits. I live near 4th street, Berkeley. Delivered under 45 min.

I've been coming here a lot recently, and every single time the staff has been super friendly and…read moregenuinely wants to help. Today their system was down, so they were only taking cash. I only had a crisp $65, and my total came out to $70. The employee helping me, Faith, actually reached into her own pocket and covered the extra $5 for me. I was honestly blown away by that kindness. I really appreciate everything, and this just solidified why I'll keep coming back for future purchases. If I see Faith again, I definitely owe her that $5 back! Thank you for going above and beyond!

Stopped into this OTC location for the first time this evening around 8pm. The storefront is…read morediscrete and tucked next to a Vet Clinic in the center of a plaza. Joseph, the security who got my partner and I registered, was very friendly and informative of first time customer discounts (30% off) and the monthly deals. He gave us some of his recent recommendations and favorites. Cool guy This location is about the same size as the one in the Mission Bay area and has equally as much variety. The shelves were fully stocked but we noticed that there was only one Budtender who looked very scrambled, trying to restock and man the register simultaneously. At first we were taken aback by his short responses. It was evident that he wanted to get folks in and out so he could wrap up for the day (which by this point, he has at least two more hours since they close at 10). By the time I was ready to check out, I asked him if he was feeling okay. He apologized and explained that he's been having a long week and that it was his tenth day working in a row with little help. He was kind enough to apply my first time discount in addition to the sale price of the disposable I got which came out to $20. I hope this review reaches the right people and that this man gets the support and break he deserves. And to the Budtender, I didn't get to catch your name but I truly hope you enjoyed your time away from work Remember to give yourself and those around you a little extra grace from time to time. Will definitely be coming back!

Good quality, good price. Joseph, was super kind and helpful. 10/10 highly recommended. See you…read moretomorrow...

I called into the store and asked if they carried butter....my mom just had surgery and butter…read morehelped her sleep. He went over and above he called his distributor and they told him it would take a week to get it in ..then he called his sister store and was able to find it for me. Matt went over and above and highly recommend this store

Was my first time at this very cool,dispensary everyone , from security to registering with the…read morefront desk everybody I came in contact with were warm and & so welcoming they put me totally at ease.. Ari, my bud tender, so patient & very knowledgeable , about all the different choices and products they have. trust me I didn't make it easy with my inept descriptions of what I was looking for and even with my tongue tied-ness he still took excellent care of me and I am very very happy with what I purchased and I gotta say he was on the money. I will 100% be coming back. They have some really wonderful choices & products you won't see at other dispensary's and other than it can be somewhat tricky to park it's well worth it . Thanks Hi-fidelity and a special Thank you Ari F. you're a rock star.

Came into Hi Fidelity Cannabis expecting a chill dispensary experience, but the manager completely…read morekilled the vibe. Staff seemed nervous around him and when I asked a simple question about products, he responded with attitude like I was wasting his time. The flower was decent, but customer service matters too -- especially in a place that markets itself as welcoming and premium. There's a difference between being direct and being rude. I left feeling uncomfortable instead of wanting to come back. If management treated customers with a little more respect, this place could actually be solid.