The people who work here are always welcoming, friendly, and genuinely helpful. It's clear that customer service is a priority, and I highly recommend this shop to anyone looking for great service from genuinely kind people. Thank you for always making customers feel welcome. read more

This is a cute little tobacco store and also head shop. My brother Pete needed to stock up and this is his Go To place. Even though there's a closer tobacco store to his house this is the one he prefers. I was fascinated with the volume and variety of bongs, pipes, lighters... and some really unique choices! Very nice owner as well. read more

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Called and asked if they had any davidhoff or cohiba cigars in stock. Arrived abd realized they have neither... the guy looked confused when I asked him why he told me he had them in stock and he said he thought they did.... They only carry like 5 different brands.... These guys have no idea what theyre doing. read more

If you're in the East Bay and in the market for tobacco, this is the place to go. The prices are good: I dip and pay about $9.25 per can. That's steep, for sure, but considering that the prices every place else are higher (sometimes much, much higher) this is unquestionably the best option. They're nice: Really, you have to see it to believe it, particularly if you're used to the Berkeley Standard of Customer Care. They'll order what they don't have: I buy a month's supply of dip at a pop, an amount they wouldn't ever have on hand. So, a few days before I run out, I give them a call (510 559 6989), place my order, and pick it up when it comes in (usually 3 days or less, depending on the breaks). Flavored tobacco: Listening to the PSAs or government officials that only have your best interests in mind, you'd think that flavored tobacco (apparently including menthol now) is the greatest evil of our time because think of the children. Happily, the Tobacco Outlet still sells it, so if you're looking for grape flavored Swishers, a carton of Mores, or perhaps a pack of Kools, give these guys a call. In the final wash: an easy 5 stars. read more

Been a regular for a solid year now. Their prices are awesome and they treat everyone with respect that walks through their doors, and it's a huge range of humanity so to me that's saying a TON. Support them read more

Matt and Omar are some of the nicest people I have met. They always greet with a genuine smile. My partner and I don't go anywhere else for our tobacco. Good prices great people, stop by and say hello, you might be surprised. Great central location not too far off the 80, I recommend parking on the street though if your only going to be a couple minutes. Getting out of that parking lot can be a pain at times. read more

The owner which is the old guy that works the counter is still selling Menthol Cigarettes even though they're being banned everywhere else since the beginning of 2023. He keeps the menthol cigarettes in the back, and he don't keep them in front on Display. At first he was selling them to me for $16 a pack for the whole month of January, then just last week I go in and he's trying to hit me up for $20 a pack and I told him no forget it I'm not paying that much for a pack of Newports. He should have kept the price the same as $16 a pack, which they should be $14 a pack, at which price he was selling them the month of December. So I'm writing this review to expose him for having a rude attitude, and awful customer service. I haven't been back since I paid $16 for a pack. He's not getting $20 out of me. Also the candy is stale that he sells up front. I won't go back to this Dusty Store. read more

I like to have my local smoke shop like my bodega, and this place doesn't disappoint! Sal is always so sweet and helpful. Even when my vape battery got stripped he replaced it for free! SHOP LOCAL and enjoy conversing with your local businesses! Sal is a real delight! read more

Great shop owner the old man is so nice , great customer service every time Iv never had any issues . Iv read some of the reviews and it's mostly the other cigarettes customers writing bad reviews what can I say haters will hate , but please come see for your self their customer service and the dedication that's have to their customers y'all are smart y'all can tell the difference on these reviews , but some people fell the need to hear them self speak also lol I won't shop anywhere else read more

This is a great store managed by a wonderful family. Besides tobacco products, they also carry really nice masks, snacks, soft drinks. As for the tobacco products, there is much to choose from and the folks behind the counter are there to answer all your questions. Just a very fine place of business !!! read more

Thank goodness they are still selling menthol cigarettes! I come here all the way from Berkeley because everywhere in Berkeley is following along with the menthol ban one should not be forced to change cigarette brand/type when they have been using said products for over 2 decades legally as an adult mind you but reasonable prices all tobacco products available great place friendly service what more do you need read more

Absolutely my favorite smoke shop. Have been coming here since I was 18 years old. The owners are so nice and always are so respectful and kind. Amazing prices :) read more

They will scam you with stuff thats not even working bad experience and won't come ever again.

I have been coming here for years and never have I ever felt more at home. Ahmad is the most humble and sweetest human being I have ever met. Not only is the customer service pristine, but he has a HUGE selection of tobacco and pipes with the lowest prices in town. Not to mention, this is the only place you can still get menthol cigarettes. This family owned business, makes you feel at home!! I wish I could give it a million stars. read more

Tried to close early. Website and sign on dooe said they close at 7pm. Tried to close at 610pm. Guy was a jerk. Very rude. Will never go there again unless the guy who was working Saturday 5/30/2015 is fired. read more

I like this place very much. Everything is clean, the shop workers are honest and helpful. It is attached to adult book shop so the same workers are between the two shops. A lot of tobacco, cigars, cigarettes, Water pipes/Hookas, e-cigarettes, accessories lighters and papers all available at this convenient little tobacco outfit. Very nice selection for such a small shop, and great service. read more

My sister and I shop here regularly because the price is right and more importantly because the owner and his son are such welcoming, friendly people. We really enjoy our visits to this neighborhood gem. We highly recommend Tobacco Outlet. read more

Always great customer service! Best smoke shop around! This place never lets us down! Owner is such a nice man and has such a great positive attitude. read more

Great prices! Great service! The only place I buy cigarettes in my neighborhood.

Love this place. Prices are good. The owner is awesome. He always makes sure he has my smokes in stock and he is SO nice.

Needed a refillable lighter (it's so easy being green) so I popped in here. Limited selection but the guy found me a cheap one and he was very friendly about it. I will return if in need of a tobacco shop in the area. read more

this place is the best, i bought marlboros for less than 5 bucks out the door they have all kinds of pipes in there. gasmask pipe wickie pipe waterpipes whipits awesome very clean and tidy also PS: The asian guy behind the counter is hot read more

This is a nice little shop that looks like it has a small selection, but it actually has everything you need for smoking anything you want. I tend to be more interested in the glass smoking pieces than the tobacco products and vaporizers. The glass is very reasonably priced, the owner is a super nice guy who even gives me small discounts sometimes, and the store has all the other stuff I need (like incense). Also, the owner is quick, though not pushy, so you don't have to wait that long for service (if people are ahead of you) or to get your stuff and get outta there (when you're checking out). If you're into tobacco, then this store is probably like a lot of others. But if you're looking for glass or vaporizers to smoke the other stuff (with a prescription of course), then you can find what you need here and they always seem to have what I need even though the place looks small. read more

Great service, very helpful and the prices are generous, typically less than online prices for glass!

I was driving by , needed vapor pen and fluid , this place has great selection, and excellent pricing on everything in store , the gentleman working was very nice and honest, I saved money on the items I normally pay a lot more for , I made a request for him to get a certain brand of e fluid , the guy called me 2 days later and told me the product was in stock , I went to buy it and it was at a cheaper price , how cool was that , I am definatly making this the only cigarette store to shop , so please if you need anything stop by check it out and save on your purchase, read more