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    San-Rock Pool Plastering

    4.4 (57 reviews)
    Closed 7:00 am - 4:00 pm

    San-Rock Pool Plastering Photos

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    Reverse Tahoe Pebbletec by San-Rock, and Tidal Blue 6x6 Tile from Universal Tile Co.

    San-Rock is THE BEST!! Richard Osorio was incredibly helpful. We ran into several unexpected issues that had to be resolved before we could finish the job. I used three of the people he recommends and I am EXTREMELY happy with what each of them did. Carlos Tafolla, the electrician, was awesome, and in addition to replacing the pool light, he replaced the aging electrical panel to the pool equipment (and some outlets in the house). Carlos Mendez, the plumber, did a wonderful job of removing and replacing the old skimmer box & basket that had cracked, and finally, Esteban Miranda, the concrete mason, worked his magic on my patio drains, which had been completely clogged because of a previously undetected leak in the irrigation pipes! He did a beautiful job of cutting the cement, replacing the old drain pipes with 4" pipes, and the finished product was perfect! His work was immaculate! My pool is filled and I couldn't be happier!! I HIGHLY RECOMMEND San-Rock and their team!!

    Truck blocking the street all day with no attempt to move

    We had them come out and give us an estimate and we're considering their service. Around the same time our neighbor hired them to do work on their pool. From a neighbor's prospective they were very unprofessional and we would never hire them. We live on a nice sized cul-de-sac and the parked their large truck in the middle of the street blocking driveways all day. Upon noticing they were blocking cars, they did nothing to remedy the situation. One car backed into the large truck which arrived prior to sunrise and they filed an insurance claim against the individual and remained parked in the same place all day. If you are interested in keeping peace on your neighborhood, don't hire this company.

    Finished plastered pool in pearl grey
    Yvette R.

    I highly recommend San Rock. In the process of looking for a pool plastering company, San Rock was the best price and they were honest. Another company that gave me a quote stated that I needed to replace the tile since it would either fall off or be chipped during the demo. San Rock told me that the title was fine. They would cut below the tile line and if a tile would fall off they'd put it back on. Both the demo and plastering teams were very professional, respectful, friendly, answered all my questions and left everything super clean. Ange in the office was always available, was knowledgeable and friendly. I was really impressed with this company and their service.

    Desiree R.

    From the initial bid to completion everything was done extremely well. From the email conversations to the scheduled dates of work being done, everything was accurate, as scheduled and they cleaned up after themselves every day they worked. Took 2 weeks from pool draining to filing with water. They were a referral to us, and I would highly recommend them! We love our new pool!

    Joseph F.

    We just had our pool retiled and plastered by San-Rock. They did a fantastic job! Although we had to wait 2 months for our turn, we are very pleased with the results. This allowed us time to make the difficult decision on choosing tile. Also, knowing they were very busy lead us to believe they have a great reputation. We had many referrals from pool stores and pool cleaning service people. After many estimates, San-Rock was not the cheapest, but not the most expensive either. Shellia at the office was great and answered many of our initial questions. Our project began on a Monday, with Ed the owner coming out to drain the water and answer any questions. He also gave some great suggestions/input on timelines. Tuesday the demolition crew made quick work of the old plaster and tile. They did not leave a mess and was very detailed on clean up. Wednesday, Omar and crew delivered an amazing waterline and step line tile. These guys kept a perfect line throughout. Friday, Paul and crew came through and applied the plaster. Another amazing job that completed the project. They set up the hoses to fill the water. Ed had mentioned his company is one big family. Omar and Paul are actually brothers that have nice talent. It only took 4 days to complete with each step of the process timed very well and completed efficiently. They were never once in the way. Thank you San-Rock family!

    From this nightmare.
    Alan K.

    If it wasn't for my pool man Mark.At We care pools in Westlake Village. We want to have a gotten the superb job of that San-Rock did for us. From start to finish everything went great.

    Draining spa
    Randy C.

    We hired San-Rock back in February 2018. Randy and his dad came out initially to provide us with a quote. It wasn't the lowest, but we felt good about what they were telling us they would do for the price. We had 5-6 quotes! Everything had gone as planned with the exception of a few hiccups but not due to San-Rock at all. We were completed in exactly the time they said we'd be, about a week, drain to fill. All of the guys at San-Rock were very professional and meticulous about their work. They came highly recommended and they delivered! Kudos to Randy and the entire San-Rock crew for a job well done! We love our pebble sheen pool and new tile! Thank you, Randy

    Mini pebble in Reverse Tahoe.

    I cannot say enough good things about San-Rock. From the office manager, to the workers and then the finished product. The work proceeded as promised to the minute!! It took about two weeks from beginning to end with all promises kept. They are honest with advice and referrals as they don't do coping or startup. The referrals we received were as good as the company itself. We absolutely love the finished product - a beautiful stellar job. Mini pebble and ceramic tile. Gorgeous. But most of all they kept their promises and showed up as per the contracted schedule. I'd hire them again in a heartbeat

    Drain
    Sergio B.

    San-Rock was a referral from a neighbor through Nextdoor.com. We had a crack and were losing thousands of gallons of water (which also killed some of our landscaping). We met with Ed Rock and were impressed with his knowledge, professional advice and his estimate. They were not the least expensive bid, but gave us the most confidence the job would be done right. It was the right choice. Great crew -- demo, crack repair (epoxy injection), tile and plaster were punctual, fast, kind and tidy! They each took pride in their skill and attention to detail. We're so happy with the finished product.

    Susanna B.

    I called this company for replastering/resurfacing our pool. Spoke to Angie ( the owners wife) regarding an estimate. First off, during my call she stated they won't be able to start the job until March of 2021 because they are just too swamped with business. She then stated, if I'm not ok with that then I should call another company. I also asked her about replacing a pre- fab jacuzzi and she referred us to a contractor in Westlake Village. She stated to contact them and perhaps just use them for the replastering as well. I was so taken back because I didn't understand why you'd steer potential customers to other competitors especially if they didn't even see the pool. I was kind of weirded but I figured it's COVID and they lack man power to take on these types of projects. I didn't mind waiting so I continued booking an appointment for an estimate. Angie, booked me an appointment with Mario about a week later. Mario is the nicest most sweetest man and explained everything very throughly. We decided to go with pebble-tek and they quoted us an estimate. We agreed with the quote and I contacted them regarding some questions and concerns since we'd never done this before. Apparently, they don't do a start up service, which means that you have to hire someone else to care for pool about two weeks after the installation until the pebble is fully cured. This is critical in the outcome of the product because if the chemistry of the pool is off then that could result in a defective outcome. Spoke to my pool man and he says he doesn't take on that responsibility because if it's not installed properly or it's defective then the company will blame the pool man for not caring for it properly. When contacted SanRock, Angie stated that if I have concerns of something going wrong, then I should find another company to contract with. I asked her why she doesn't want my business because she initially referred me to a different contractor and now she steering me to someone else because I asked her why they don't do the startup service. I'm surprised that during a pandemic where people are trying to work harder than ever to earn people's business, Angie is steering away customers. Lol! Really? Why would Angie be so upset that a customer is concerned about the work they do. She stated they have been in business for 65 years and their name changed but they are still very reputable. Please Angie, don't be so confident and try to remain humble. If you are as reputable as you say, you wouldn't take absolute pride In the work you provide and not steer customers to your competitors. It seems like the only customers your interested in are the ones who are duped into the contract. I don't recommend SanRock to anyone because clearly they have too much business! Find a company with customer service skills and a reputation to back it up!

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    I recommend this company to do pool plastering. They are real professional from start to finish.

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    Page 1 of 2

    Ask the Community - San-Rock Pool Plastering

    Review Highlights - San-Rock Pool Plastering

    Our project began on a Monday, with Ed the owner coming out to drain the water and answer any questions.

    Mentioned in 8 reviews

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