After years of waiting to have our pool surface and tile replaced we finally decided to have it done. We had a few companies come out to give quotes but decided San Rock was the best fit for us and we were right!! We decided on aqua blue mini pebble with tidal moon blue tile and it turned out way better than we had imagined. The process was quick and painless from start to finish taking only a week. San Rock communicated with us the whole step of the way, quick to respond to questions and concerns and go the extra mile to make ensure the pool was done right. The crews were respectful and professional and extremely hard working! I would highly recommend them for your pool needs, thank you San Rock for the extremely pleasant experience!! read more

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I could not be happier with my choice of San-Rock Pool Plastering. From start to finish the work was exceptional, the workers were professional, polite and helpful and Richard went above and beyond to make me comfortable with the process. A special shout-out to Shallia for her guidance and Esteban for his masonry skills. Look no further if you need to re-plaster your pool. My old pool looks gorgeous now! read more

San-Rock Pool Plastering were Terrific!!.. I am so happy with my backyard!!..they along with there sub contractors worked tirelessly till it was completed!!..and all in a timely manner!!..I would forever recommend them!!...and I have to send a special Thanks to Shellia for her help and expertise!!.. read more

Our pool was in need of re-plastering. San-Rock was recommended to us and they did a great job. Richard Osorio was very responsive and communicative and made the process very easy and stress free. They were professional and efficient. They completed the job on schedule and they were very respectful of our home and property. We would definitely recommend them! read more

my name is russ these people do the best job I would recommend them to anybody. the best work the best price the best people and mario is special he does repairs and does the best job. thank you san rock you can't go wrong with san -rock. read more

San-Rock is THE BEST!! Richard Osorio was incredibly helpful. We ran into several unexpected issues that had to be resolved before we could finish the job. I used three of the people he recommends and I am EXTREMELY happy with what each of them did. Carlos Tafolla, the electrician, was awesome, and in addition to replacing the pool light, he replaced the aging electrical panel to the pool equipment (and some outlets in the house). Carlos Mendez, the plumber, did a wonderful job of removing and replacing the old skimmer box & basket that had cracked, and finally, Esteban Miranda, the concrete mason, worked his magic on my patio drains, which had been completely clogged because of a previously undetected leak in the irrigation pipes! He did a beautiful job of cutting the cement, replacing the old drain pipes with 4" pipes, and the finished product was perfect! His work was immaculate! My pool is filled and I couldn't be happier!! I HIGHLY RECOMMEND San-Rock and their team!! read more

San-Rock Pool Plastering - Reverse Tahoe Pebbletec by San-Rock, and Tidal Blue 6x6 Tile from Universal Tile Co. - General Contractors Near Me - Canyon Country, California

We had them come out and give us an estimate and we're considering their service. Around the same time our neighbor hired them to do work on their pool. From a neighbor's prospective they were very unprofessional and we would never hire them. We live on a nice sized cul-de-sac and the parked their large truck in the middle of the street blocking driveways all day. Upon noticing they were blocking cars, they did nothing to remedy the situation. One car backed into the large truck which arrived prior to sunrise and they filed an insurance claim against the individual and remained parked in the same place all day. If you are interested in keeping peace on your neighborhood, don't hire this company. read more

San-Rock Pool Plastering - Truck blocking the street all day with no attempt to move - General Contractors Near Me - Canyon Country, California

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San Rock did a really good, quick and efficient job plastering, tiling, adding a new heater and skimmer to our vintage pool. But a few years later a leak developed. I called a technician to diagnose and he said it was in the skimmer box. I called San Rock. The next day the owner appeared. He spent three hours removing old concrete and reseating and resealing our skimmer box. A day later I refilled the pool and like magic it is fine once again. That is great customer service and I am really glad I used them and they stood by their work! read more

I can't say enough good things about Sanrock Pool Plastering. I had met with a few pool companies but always knew I wanted Sanrock to do the work because my poolman recommended them initially as did a family friend. The whole process was pretty seamless. The owner Richard is always available to answer questions. Shellia who runs the office is fantastic. The co-owner Ed Rock is great as well. But the most important thing is that their work is excellent. They know pools inside and out. They also make sure you are completely satisfied after the job is done. And their prices are fair (very hard to find these days). We are loving our remodeled pool and I give them a 10 out of 10! They only allow five stars here however! read more

Can't say enough good things about the service San Rock provides. Had some calcium deposits form on my pool floor, I tried to remove but no success. Called San Rock, came out and took care of them...my pool looks terrific now. read more

I highly recommend San Rock. In the process of looking for a pool plastering company, San Rock was the best price and they were honest. Another company that gave me a quote stated that I needed to replace the tile since it would either fall off or be chipped during the demo. San Rock told me that the title was fine. They would cut below the tile line and if a tile would fall off they'd put it back on. Both the demo and plastering teams were very professional, respectful, friendly, answered all my questions and left everything super clean. Ange in the office was always available, was knowledgeable and friendly. I was really impressed with this company and their service. read more

San-Rock Pool Plastering - Finished plastered pool in pearl grey - General Contractors Near Me - Canyon Country, California

From the initial bid to completion everything was done extremely well. From the email conversations to the scheduled dates of work being done, everything was accurate, as scheduled and they cleaned up after themselves every day they worked. Took 2 weeks from pool draining to filing with water. They were a referral to us, and I would highly recommend them! We love our new pool! read more

San-Rock Pool Plastering - General Contractors Near Me - Canyon Country, California

We just had our pool retiled and plastered by San-Rock. They did a fantastic job! Although we had to wait 2 months for our turn, we are very pleased with the results. This allowed us time to make the difficult decision on choosing tile. Also, knowing they were very busy lead us to believe they have a great reputation. We had many referrals from pool stores and pool cleaning service people. After many estimates, San-Rock was not the cheapest, but not the most expensive either. Shellia at the office was great and answered many of our initial questions. Our project began on a Monday, with Ed the owner coming out to drain the water and answer any questions. He also gave some great suggestions/input on timelines. Tuesday the demolition crew made quick work of the old plaster and tile. They did not leave a mess and was very detailed on clean up. Wednesday, Omar and crew delivered an amazing waterline and step line tile. These guys kept a perfect line throughout. Friday, Paul and crew came through and applied the plaster. Another amazing job that completed the project. They set up the hoses to fill the water. Ed had mentioned his company is one big family. Omar and Paul are actually brothers that have nice talent. It only took 4 days to complete with each step of the process timed very well and completed efficiently. They were never once in the way. Thank you San-Rock family! read more

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If it wasn't for my pool man Mark.At We care pools in Westlake Village. We want to have a gotten the superb job of that San-Rock did for us. From start to finish everything went great. read more

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We hired San-Rock back in February 2018. Randy and his dad came out initially to provide us with a quote. It wasn't the lowest, but we felt good about what they were telling us they would do for the price. We had 5-6 quotes! Everything had gone as planned with the exception of a few hiccups but not due to San-Rock at all. We were completed in exactly the time they said we'd be, about a week, drain to fill. All of the guys at San-Rock were very professional and meticulous about their work. They came highly recommended and they delivered! Kudos to Randy and the entire San-Rock crew for a job well done! We love our pebble sheen pool and new tile! Thank you, Randy read more

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I cannot say enough good things about San-Rock. From the office manager, to the workers and then the finished product. The work proceeded as promised to the minute!! It took about two weeks from beginning to end with all promises kept. They are honest with advice and referrals as they don't do coping or startup. The referrals we received were as good as the company itself. We absolutely love the finished product - a beautiful stellar job. Mini pebble and ceramic tile. Gorgeous. But most of all they kept their promises and showed up as per the contracted schedule. I'd hire them again in a heartbeat read more

San-Rock Pool Plastering - Mini pebble in Reverse Tahoe. - General Contractors Near Me - Canyon Country, California

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San-Rock was a referral from a neighbor through Nextdoor.com. We had a crack and were losing thousands of gallons of water (which also killed some of our landscaping). We met with Ed Rock and were impressed with his knowledge, professional advice and his estimate. They were not the least expensive bid, but gave us the most confidence the job would be done right. It was the right choice. Great crew -- demo, crack repair (epoxy injection), tile and plaster were punctual, fast, kind and tidy! They each took pride in their skill and attention to detail. We're so happy with the finished product. read more

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One of the best companies with the best employees that have ever come to do work on our house. From the demo (1st crew), to the tile guys (2nd crew), to the plastering (3rd crew), they were all wonderful. They operate like a well lubed machine. Great customer service; and a clean up very well done. read more

San rock pool plastering is A number one in my book. We got a few quotes to have our pool pebble tec'd and had a Baja shelf built. And chose San rock, they were the most reasonable and have been in business for quite a while. The crew they recommended for the bar shelf was absolutely fantastic, then San rock crew came in and did the pebble Tec. What a crew they have, they were always on time they worked great as a team and we're always very friendly and professional. I would recommend them 100% to anyone I know. Patty- Canyon Country read more

I called this company for replastering/resurfacing our pool. Spoke to Angie ( the owners wife) regarding an estimate. First off, during my call she stated they won't be able to start the job until March of 2021 because they are just too swamped with business. She then stated, if I'm not ok with that then I should call another company. I also asked her about replacing a pre- fab jacuzzi and she referred us to a contractor in Westlake Village. She stated to contact them and perhaps just use them for the replastering as well. I was so taken back because I didn't understand why you'd steer potential customers to other competitors especially if they didn't even see the pool. I was kind of weirded but I figured it's COVID and they lack man power to take on these types of projects. I didn't mind waiting so I continued booking an appointment for an estimate. Angie, booked me an appointment with Mario about a week later. Mario is the nicest most sweetest man and explained everything very throughly. We decided to go with pebble-tek and they quoted us an estimate. We agreed with the quote and I contacted them regarding some questions and concerns since we'd never done this before. Apparently, they don't do a start up service, which means that you have to hire someone else to care for pool about two weeks after the installation until the pebble is fully cured. This is critical in the outcome of the product because if the chemistry of the pool is off then that could result in a defective outcome. Spoke to my pool man and he says he doesn't take on that responsibility because if it's not installed properly or it's defective then the company will blame the pool man for not caring for it properly. When contacted SanRock, Angie stated that if I have concerns of something going wrong, then I should find another company to contract with. I asked her why she doesn't want my business because she initially referred me to a different contractor and now she steering me to someone else because I asked her why they don't do the startup service. I'm surprised that during a pandemic where people are trying to work harder than ever to earn people's business, Angie is steering away customers. Lol! Really? Why would Angie be so upset that a customer is concerned about the work they do. She stated they have been in business for 65 years and their name changed but they are still very reputable. Please Angie, don't be so confident and try to remain humble. If you are as reputable as you say, you wouldn't take absolute pride In the work you provide and not steer customers to your competitors. It seems like the only customers your interested in are the ones who are duped into the contract. I don't recommend SanRock to anyone because clearly they have too much business! Find a company with customer service skills and a reputation to back it up! read more

San-Rock Pool Plastering - General Contractors Near Me - Canyon Country, California

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So 2020 will be remembered for COVID-19 but also for a job well done by San-Rock! The process has been smooth and efficient. My pool was built 27 years ago and beginning to look tired. My neighbor had already spoken with San-Rock, selecting them so I called them too. From the start they have been informative and helpful. I had several things I wanted to do such as upgrading my pool equipment and San-Rock was able to provide a referral for that. The San-Rock team has been fantastic. Great communication, easy to follow instructions and a hard working group of professionals. Very pleasant crews and clean up after every step. San Rock will not disappoint you! read more

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Just writing this now , had the pool done in January and they did a great job all done within 2 weeks , all the crews were friendly and answered my questions and concerns plus the front office as well were very helpful . Highly recommend read more

Do not use San Rock Pool plastering , I dont understand how they got almost 5 stars , I am sure some of them are fake I got my pool replastered ( pebbles ) 4 years and 2 months ago , cost me almost 12000$ After they were done i noticed a lot of joints at the tiles were missing , I called them , they told me to lower the water about a foot for them to fixe it , , they would not compensated for the cost of the brand new water i had to waste because they did a lousy job , then i noticed a bit later foot print in the deep end of the pool , called again , they told me i would have to empty the pool completely for them to fixe it , i asked again if they would cover the cost of refiling the pool , trey said no , my pool is 40 by 20 and 10 foot deep , lots of water, since the pebbles is warranty 20 years i will wait until i have to change the water for them to fixe the foot print Last but not least , about a month ago tiles start falling of the wall ,i called again , they told me that the pool was resurfaced 4 years and 2 MONTHS ago , the pebbles is under warranty for 20 years but not the tiles , only for 4 years , their answer was , you are out of warranty 2 months we won 't fix it , Talking about customers service , i own my own business , this is not a way to treat customers I would show the pool to anyone that wants to see it , to prove my point , i am even gonna give you my number , 818-304-6844, I am that mad Read other negative reviews about the tiles read more

I was very excited seeing these reviews and giving San-Rock a call to re-do my back yard, unfortunately it did not go as planned. I left 2 messages, finally someone called me back, wanted to come out the next morning at 9:00am, I let him know I had an appt. maybe we can do 10:30am, he said "well I guess we will have to do it another time" he, then said he would call me Wednesday for Friday appt, I never heard from him or them. I called back to be put on hold, then when she got on she told me they had a large project and they were really busy, but she would put my name in for next week, I explained to her about her estimator calling me and I reminded her he was suppose to come on Friday, she again stated they are busy. Just reminds me when companies get busy they forget who got them there. Took them off my list. :( read more

We used San-Rock 5 years ago to replaster, retile, and recope our pool. A couple of years ago we started noticing some cracking between a few tiles but didn't think much of it. We recommended them to our next door neighbors who used them a couple of year ago, as well. At that time, my husband asked one of the men working if they could come and take a look at the cracking when they had a chance. They never got back to us. Some time after that, my husband called and left a message with the company and they never returned his call. Now, the cracking is significant and many of the tiles are completely falling off. I called them 3 days ago and I have not received a return phone call. We are extremely disappointed and will never recommend this business to anyone again. The gentleman that has cleaned our pool for the past 8 years and who has had a very reputable business for over 20-30 years, had someone come out and look at the damage and has quoted us $3700 to fix the damage. Our pool was just completely redone by San-Rock only 5 years ago. How can this be? Our pool guy said that the damage could be due to whoever installed the coping not making sure that the deck concrete down low wasn't touching the bond beam. Well, San-Rock has not even given us the courteous of a return phone call. We have reached out to them on 3 separate occasions and nothing. I don't call that good business!!! Extremely disappointed!!! Update - 7/2/2019 San-Rock came out this past fall and repaired the tiles free of charge. So far, they are holding up. We were very appreciative of them standing by their work, even though our warranty had expired. Thank you, San-Rock. read more

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I am so happy with the way my pool turned out. I first contacted San- Rock and had the pleasure of meeting Ange, she was so very nice and very professional, she made an appointment for the same day for me to get an estimate, then I had the pleasure of meeting Mario, he also was very professional and nice, answered all my questions about replastering our pool and the questions I had about doing mini pebbles instead. The next day I received an email with both prices and compared them to the other 2 companies I had gotten estimates from and San-Rock was priced the best. We decided to go with the mini pebble and I am so happy we did. Within a week our project started and the crew came out and started the demo, they made it so easy, due to COVID, we had no contact with anyone, we would tape our payment to the table and it would be taken, the crew was very professional and cleaned up after demo and after they did mini pebble, final step Mario came back and did his part and filled pool. I recommend this company very highly. Ange and Mario, thank you so much, oh and Ange the Bling Bling in the pool looks amazing. read more

San-Rock Pool Plastering - General Contractors Near Me - Canyon Country, California

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Just had my older pool redone by San-Rock, they did plumbing , replaster with pebble, and I must say every crew they sent was excellent, they were prompt , friendly and above all super efficient. Price was very fair, not the cheapest but also not the highest quote I got either. I would recommend them for all your pool replaster needs and all else that your pool might need. They were great,,,,, thank you San-Rock Vince in tarzana read more

Best experience ever. San-Rock made our pool re-plastering a breeze. From Ed Rock to Shellia and the entire team, I can't say enough about their professionalism and helping us along through the process. They met the schedule, left the property clean, and provided best in class quality workmanship. We went with the mini pebble Reverse Tahoe Blue color and could not be happier with the new look of our pool. Bravo to San-Rock! read more

ABSOLUTELY do not think of using this company....they are not interested in doing the job right....and do not stand behind their work....and tried to come up with chicken shit solutions to solve problems... after weeks of asking for them to come out to redo a horrible job..they made it worse.....the third time I had to stand over them to insure that what I paid for was being done....NEVER NEVER would recommend ...BEWARE I rate them a minus five read more

We had pool replastering done a couple of months ago by San-Rock and were very impressed. We chose them based on recommendations from friends who had their pool done. The efficiency and coordination was amazing and the entire job took about a week, including new tile. I would highly recommend San-Rock. read more

I hired San Rock based on the recommendation of my pool man. I figure if anyone is going to see the quality of work years after a job is completed, a pool man is that person. My theory was correct. I am 100% satisfied by the work San Rock did both replastering and retiling my pool. They were priced right, knowledgable and very professional. When I read the 2 negative comments below, it's obvious these "Yelpers" are trying to convince potential customers to avoid San Rock. Hopefully you can see through these reviews and chose to ignore them. San Rock has plastered thousands of pools around LA and wouldn't be in business for decades if they didn't have thousands of satisfied customers including me. I would recommend San Rock to anyone considering getting their pool replastered. read more

San-Rock Pool Plastering - San Rock team hard at work - General Contractors Near Me - Canyon Country, California

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I called 3 pool plastering contractors to get bids on re-plastering our 30 year pool. Of the 3, the Sanrock earned the job. From the outside sales/estimator, inside clerical and management but mostly all the crews who performed the work were awesome. They were polite, courteous, on-time, let us know what would be going on each day of work. We also received updates on progress and scheduling from the office. From start to finish, it was one of most relaxing experiences in working with service company. The results exceeded our exceptions. We could not be happier. read more

They just replastered my pool. The whole kit and kaboodle. Excellent workmanship. Friendly staff. I would definitely recommend them to anyone of my friends. read more

I recommend this company to do pool plastering. They are real professional from start to finish.

I wasn't excited about re-doing our 20 year old pool. Everyone has horror stories about delays, exorbitant costs, quality etc...so I was prepared for the worst! Was I wrong! San-Rock is an exceptional company that does exceptional work! Their prices are excellent and their quality is amazing. First, the provide clear information so you know what to expect. They communicate! One day I called them and didn't leave a message - but when they got into the office and saw my telephone number they called me anyway! They arrived on the date and time they promised for each phase of the project. They were professional and efficient. They answered all of my questions and...wait for it...cleaned up after each phase of the project. I would recommend them to anyone looking for an honest, quality job. read more

Really disappointed with the customer service, follow-up to calls and the quality of their work. Had to come back and redo my tiles after I complained that they weren't installed properly. All the grout was not lined up with the tiles and they just made lame excuses and the owner tried to say that it was the manufacturer's fault when they brought the tiles! Still waiting for the owner to return my calls regarding the wrong pool lights they installed! No one at this company wants to take responsibility for their work. read more

San Rock was very professional and efficient. They were on time and did what they said they would do. They were recommended by our pool man, who is also great. I definitely recommend San Rock. read more

San-Rock Pool Plastering - General Contractors Near Me - Canyon Country, California

Thank you to San-Rock for making our pool look amazing again. They were on time even with delays from the rain. The staff was knowledgeable and helpful. They answered every question and addressed every concern we had. We would highly recommend they're team for replastering!! read more

Could not be happier with the service & professionalism displayed by San-Rock! My pool looks brand new, and they got the job finished extremely quickly. We had called several other companies, and had a hard time even getting them to come out for an estimate. One of my wife's co-workers recommended San-Rock. We called, and they came out the next day. Job was started shortly thereafter. I would recommend this company to any of my friends and family. Thank you San-Rock! read more

We needed to re plaster our Pool and called 4 different contractors. San Rock came to our home quoted us a price. They were on par with the other prices we received but seemed to be a bit more professional. We hired them and asked them to be very careful and neat on our unique property. They were great! We are thrilled with their service and finished product. Our pool looks fantastic and they cleaned up everything after they were done. I would call them again if we ever get another pool home!! read more