I have been going to Sandia Vision for 35 years. I had to go to medicade and becuase of that, I'm no longer able to go here it's really disappointing. read more

Dr. Sandoval was the BEST! I have been struggling with dry eyes for years and she was the first doctor to actually test my dry eyes. I also felt like she was the first one to show me what all my tests meant. And... this is the most correct RX of glasses I think I have ever had. read more

Dr hockett has done an amazing job in taking over the leadership of this clinic. It's a pleasure to go there.

My spouse was seen for a routine annual exam to check if her prescription needed to be changed. They take our vision insurance but not medical - which isn't a problem because my wife had no eye complaints. During the exam the doctor noted a PREVIOUS history of an old eye disease that was treated successfully two years ago. This one comment was then charged as a medical diagnosis which means we had to pay $250 out of pocket simply to be told what we already knew. This was old history, not a current issue. It's like you go to the doctor for a wellness check and they charge you $250 extra to remind you that you had surgery years ago. They have now lost my business, my wife's business and we will be sure anyone who's looking for an eye exam to stay clear of this place. I hope the $250 was worth it. read more

I've been going to Sandia Vision for more than ten years, but when my eye doctor retired, I saw Dr. Lindsey Sandoval who turned me completely off to this place. I asked her to speak up so I could hear her, and she went crazy. She was demeaning, aggressive, insulting, and extremely rude so I will never go back there again. I have heard the same thing about her from others. Avoid Sandia Vision completely. It seems the good doctors have all retired. read more

It's been a couple of years since I've replaced my glasses, so I dropped by Sandia Vision Clinic to look at the frames they offer. I was surprised to find out that you can no longer walk in and just look at their frames. They require you to be "signed in" and have an employee show you around. I was not surprised, but disappointed in the reception I received, which was unfriendly and rude. The last time I tried to use Sandia for services I was treated rudely. I guess they are so busy they can now afford to be exclusive and arrogant. I will look for glasses elsewhere as they obviously do not care about my business. read more

I have been going here for years. Dr. Magnus just retired and I will miss him. I just wanted to mention that they sell pills to prevent macular degeneration. They are on the counter when you walk in. To all those that are told they need it, go online and order from Walmart! Sandia sells theirs for about $80 I believe and I found it online at Walmart for $23. Same ingredients, 90 days, same brand MacuHealth. You do have to wait for it to be shipped but you don't pay for shipping. (The bottle even looks exactly the same.) read more

I would have rated my experience as 0 stars if I had the option. I had been going to Sandia Vision for more than 20 years. My eye doctor, Dr. Magnus, retired so I was scheduled with Melissa Hockett for what was supposed to be, a routine annual eye exam. During the exam, Hockett said nothing had changed since my last visit but at checkout, the amount charged was over $100. When I questioned the charge, I was told that Hockett noted a "medical diagnosis" of early signs of cataracts. I asked to speak with Hockett about it and she said she had to note what she saw even if cataracts never materialize! (She did the exact same thing with my sister!) This "medical diagnosis" resulted in the visit being charged as "medical" resulting in them erroneously charging a $50 copay (should have been $35). They overcharged me and now I am fighting them to refund the overcharge. They have lost my business as well as my family members' business. Steer clear of this business. The office staff are incompetent and condescending and will overcharge you and a routine eye exam will turn into a medical issue so they can collect more insurance money. All the good doctors are gone and what's left are "doctors" who care more about money than they do your eye health. read more

While the professional service and price range, and quality frames are excellent, the counter customer service portion upon picking up my glasses was absent. I just believe if I'm paying $500 for my glasses, there should be am expectation of good customer service.. I do hope the business corrects this oversight. read more

Don't order glasses with this location. This is the second time they messed up our order two years in a row. The lady helping ordered the wrong colored frames and refuses to expedite the order now. They require having appointments for optical pick up but don't actually schedule you for the correct thing. This is the second time I've had to come back and they accepted walk ins before us. read more

I went in for a routine optometry exam and during the exam the doctor noted while I have no new problems, I had a history of a retinal hole two years ago. I had surgery and fully recovered. Two years ago. But because she added that diagnosis code to my bill I was charged for a medical visit. Since you don't take my medical insurance I had to pay over $200 to be told about my previous history. I have no new medical issues, and that old retinal problem was long healed. There was no reason I should have had to pay $200+ to have someone remind me of my previous issues. read more

Went with a friend to choose a pair of frames for her new eyeglass prescription. Met with Sandia Vision's Optician, Tommy. Loved their selection. Tommy knew what my friend was wearing from her last appointment with them. She had VSP Insurance. Well versed in all of her options. read more

Sandia Vision Clinic - Optometrists Near Me - Albuquerque, New Mexico

My first appointment in 2023 was very positive, but at my appointment in January 2025, they added on charges that were in clear violation of their own published "Sandia Vision Clinic Policies". Be warned- their optometrists are competent and fully professional, but their business staff may try to overcharge and add on unnecessary costs. read more

Lost Patient??? I was a patient here since Dr Puro took over the practice on Menaul she has since retired. Dr Chinisci is excellent but is now retiring as well. I called to get prices and fees since I am now on Humana Medicare/Eye Med. The receptionist couldn't give me the cost for an eye exam she was too busy telling me that if my exam turned medical instead of routine they didn't take my insurance and the charge would not be covered. I assured her I get annual exams and have no other eye issues but she still could not tell me the charge. It was very weird! Time to leave this practice for good! Since I am on a fixed income I made an appointment at Contact Lens Gallery & Designer Eyewear with no problem & I was told the cost! read more

I really like the doctor. She is very thorough. My glasses prescription was not correct so they redid the glasses which was okay. I have been treated. Very respectfully, each time I went in and my husband got his glasses too, but when I went to get the glasses that they had redone I walked up to the counter. He looked up my name and the first thing he told me was. Do you know you have an outstanding balance of $19? I said yes. You guys made that real clear when you sent the text telling me my glasses was ready so I paid and then I sat down to get my glasses and the first thing the girl said to me was do you know you have an outstanding balance of $19? No good morning hello just outstanding balance $ $19. I think after spending hundreds of dollars on my glasses and the glasses not being correct, they would have been more concerned on me being happy with my new glasses rather than an outstanding balance read more

For over 25 years I was a customer of Sandia Vision Clinic. That ended today. The clinic started using some third party software called crystalpm. It's worthless. Sandia Vision texted me last week to get a referral from my PCP for the visit since they wanted to use a machine to take pictures of the back of my eyes. I contacted my PCP, she called me and had trouble with electronically submitting a referral. I go to my appointment and they tell me the machine is down, I will have to come back at a later date. Pay my copay and I'm asked for my email, my receipt will be available on the website. I receive the email after being on hold on the phone and then texting the office asking for the receipt. I hate to say it, but no more Sandia Vision Clinic for me. After 25 years, they want to save paper (that's their excuse). I'll wait for the receipt in the mail (that doesn't save any paper). Sandia Vision put all their eggs in one basket, dependent on all this non-working technology in the name of saving paper. read more

I would give 0 stars if I could. They are so rude and unprofessional and I wish there was another place I could take my son's tomato glasses. I would pay extra to find a different vision clinic because of how mistreated I feel here. Not only are they rude but they make you feel like you're putting them out to do their job. read more

I had to make four calls because after 10 minutes it sends you to voicemail. That means I spent almost 40 minutes on hold. This is not good. I think I'll follow suit from the other recent reviews and find another provider. Customer service no longer exists. read more

I have been a patient with Sandia Vision for as long as I can rember. I will NEVER go back. Since Covid, the service has declined. I had an appointment two weeks ago. the morning of my appointment I discovered when I woke up that morning that I had pink eye. I immediately (before office hours) called and left voice message to tell them why I wouldn't be in and why. after 8:00am. I called several times with no answer so left another voice message. I kept trying and finally reached someone who was very understanding and told me " no problem" well today, I got a bill from them for $39 for not showing up!!!! nope....I've had enough read more

The doctors and staff are fantastic, but the clinic hours are no longer friendly for working folks. You used to be able to make an appointment after 5pm one day a week and they were able to order new lens for old pairs of glasses at the Nob Hill location. Now you have to take time off of work for an appointment and drive across town to the heights clinic if you want to see if you can get news lens for older glasses. Again, the staff and doctors are great, but I may need to find a new optical store. I'd prefer a one stop experience but that may no longer be an option with Sandia Vision. read more

Tommy helped me and my husband select eyeglasses. He was very thorough. He was knowledgeable about our insurance. Tommy selected many frames for us to try taking into consideration our facial shape and size to get the right ones. He explained the type of lenses that would work for our lifestyle. When our eyeglasses arrive, we will ask for Tommy to do our final adjustments. I recommend Sandia Vision. read more

I have had horrible customer service vice 2 tests in a row and will never go back. I paid over $500.00 for sunglasses and been waiting over 6 weeks and can't get any answers on the status. expect for next week. as for my money back and they will only off in store credit. in store credit to a place that treats the customer badly. I don't want to go there any more but they are holding my money and glasses hostage. this place only care about profit not their customers. read more

I went in for "ground breaking" dry eye treatment that was going to cost over $1000 dollars that my Insurance would not cover (should have been a hint). Dr. Hokett and some girl named Evie were in charge of my sessions. Evie had no clue what she was doing and there was not a doctor around to assist. The red light session was debilitating. I had migraines for several weeks after the procedure which I never get. In the session I repeatedly told her I was nauseous and she ignored me. The day of the procedure I was incapacitated to work due to consistent vomiting and severe dizziness. I had to take 5 hours of PTO that day which required me to not see 5 mental health patients at my counseling office. I really hope they cease this money making scheme that does nothing but harm patients. read more

Called and asked what the hours were for checking out the eyeglasses. We were never told we had to make an appointment. After driving 30 minutes to the location, we were turned away for not having the appointment. Would have been nice if they would have share this on our initial call. Very rude counter staffed also. Save yourself the frustration and go elsewhere. read more

Sandia Vision Clinic Nobhill I'll be thorough because I thoroughly DO NOT recommend Sandia Vision Nobhill. The best ever, Dr Alyssa Irons, no longer accepts Presbyterian Centennial after my family and I have been happy going there for twenty years. I was looking forward to another office and Dr and Sandia was the place that had the first appt months out. The parking lot appears to be only for so I parked at Flowers. I stood at the locked door looking into the office with three workers ignoring me while I followed the directions to call from my car to be allowed in (10/21). They finally acknowledged me and unlocked the door while four people STILL didn't acknowledge I was standing there while they discussed me. I was looking for new frames and only updating my prescription. I was the only person person waiting in more silence than a library. There were signs to not touch any frames until a staff member allowed it. There timely and came into the room very soon (No one else was waiting) and recited everything about what was about to happen to me. Dr Estrada is very good at reciting things as if I was not an actual person and no matter how nice and engaging I attempted to be to draw out an ounce of personality, she doesn't have one. That's fine, I only need to see, not feel like I'm speaking to someone in the people business. I til all the tests but wasn't able to see because it was fogged up by my mask. Instead of allowing me to take my mask off after asking how I was supposed to see, she handed me a tissue and said to wipe it off. So unacceptable since I'm here to find glasses that work. After all that she asked what readers I get from the Dollar Tree and I said 1.75. She said she agreed with me that is what I need to see. After what I think was a very good examination of my eyes and contact exam, she said I was wrong about my prescription of 20 years and I should wear contacts that we both verified I can't see with and was told that no matter what my previous Dr said, she was right. Ihad to take them out to see. Fine. I waited about 20 minutes for a guy who had been wandering around to come attend to the frames my insurance covered. Rather than have a selection of the 30 plus frames my insurance covered, he had to go take more time to pull out the ugliest 12 same frames ever. I was told that, although my insurance offered many more frames, that's all they had to offer and maybe go see our other office or call them and ask some other place. The best part of this entire review is that I did what Dr. Estrada told me and wore the contacts I could not see with so I made Halloween cupcakes with my leftover fry oil and I feel everyone in her office should eat them all except I won't be going back. read more

Worst customer service! Had an over priced exam & purchased glasses. Receptionist treats you like working is an inconvenience in her life. No respect. Promised lenses & frames will be ready 7-10 days. Going on 7 weeks and still no glasses! Had a major change in eye vision and waiting 7 weeks to be able to see is unacceptable. I have contacted them 4 times and still no call back or refund. I guess next steps are legal. read more

Appalling lack of customer service and ridiculous Covid restrictions still in place. Bought a very expensive pair of prescription eye glasses that literally disintegrated within a few months. A stress crack appeared on the lense where the frame attached and one of the nose pads fell off. read more

My husband made me an appointment in February for May 14, I wake up on May 14 and receive a text to confirm my appointment on May 21. I call and tell them the appointment was for today, May 14 and I have the text that they sent me confirming that and she just tells me the appointment has always been the 21. She was very rude and unapologetic, I waited 3 months for my appointment for them to change it to a day that doesn't work for me. read more

Sandia Vision Clinic - Optometrists Near Me - Albuquerque, New Mexico

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Some staff members are nice. Call them to schedule an appointment, they never answer, ended up texting them got a few responses back then never heard from them again about the appointment or anything. read more

PEOPLE BEWARE !!!Too bad there is not NEGETIVE STARS for ratings!!!! If it did I would rate it at a MINUS,MINUS,MINUS 5!!!! My experience with Sandia Vision started September 2022 when I made an appointment to purchase glasses ( I already had my prescription) after cataract surgery in June 2022 by a outstanding Eye Association. I went to Sandia Vision because the other place didn't have the frames I liked so I checked to make sure that Sandia Vision was a company that my insurance would cover. My insurance EOC stated for vision care that after cataract surgery that one pair of glasses or contact lenses would be covered with a 20% copay! (There was no mention of how much $$$ for frames, lenses etc. or limit on how much they would cover) it just said one pair of glasses covered. So I went in there and a young gentleman helped me, and I told him that I had my prescription and that I had insurance that covered one pair of glasses after cataract surgery ( I gave him my insurance card) . He took all my information then told me to go and pick out a pair of frames and then come back to him and he would finish the order. After he finished the order he told me the total cost ($800+) I then reminded him that I was only responsible for 20% copay. I asked what was the amount (20%) would be? He said he would have to go and check with the people that did the insurance claims. when he came back he said that the 20% was $181.20 . AT NO TIME DURING THE TRANSACTION DID HE MENTION THAT THERE WAS A LIMIT OR CAP ON THE AMOUNT THAT THE INSURANCE WOULD PAY! When they filed the claim for the glasses with the insurance, they summited it without telling them it was after cataract surgery so the insurance paid for only the one pair per year allowance of $250! They said they had resubmitted the claim. I never saw on my statement where they resubmitted the claim! Sandia Vision told me that the insurance had taken the $250 off and refigured the amount paid for the glasses (Adjustments were never shown) Balance now they said was $668. I got a call from the accounts manager and said that the insurance had payed all they were going to pay and that I owed the balance but they were willing to work with me and reapply the $250 and now my balance was $418 and that's what I owe! I called my insurance company (5/1/23 and 4 other times before and one of those times the ins. person said I only owed $39.92?) and this person said it didn't look or sound right and would call Sandia Vision to see what was going on. Also they had filed a claim for frames under a doctor from there clinic that I never saw!!! The person from the insurance got back with me back and said that the accounts manager said that she had told me that I had picked a pair of frames and lenses that was over the limit and I would have to pay the difference! THAT WAS A LIE! NEVER NEVER DID SHE OR ANY OTHER EMPLOYEE TELL ME THAT!!!! ( NO WAY HAVE I EVER SEEN WHERE A PAIR OF FRAMES COST $418.00) Beware!!! Get everything in writing when dealing with these people!!! Or just NOT GO THERE! Save yourself a lot of trouble!!! I WILL NEVER EVER GO HERE AGAIN! THEY ARE VERY IRRESPONSALBE AND NOT VERY TRUSTWORTHY PEOPLE! read more

After using a major competitor for several years in Albuquerque and having to wait 10 months for an appointment, I called around. Sandia Vision was only 6 weeks out and called me when they had a cancelation. I was extremely happy with the friendly, professional and quick service as well as the newest state of the art equipment. I highly recommend Sandia Vision! read more

Nice helpful employees! Quality eyeglasses! Building is always clean and professional appearing. COVID careful too.

This place has gone from bad to worst. There is essentially no customer service. You can call them and leave a voice mail, but no one is going to call you back. You can try to stay on the phone for 2 hours to get someone on the line. They used to have online appointment scheduling, but they took that away and now everything is by the phone. Please. Want to cancel your appointment? Good luck waiting on the phone again. They charge you $450+ for contact lens fitting. That's your portion after insurance. There are many better places. Skip this one. read more

Seeing as I don't wear glasses or contacts and have stellar vision, my experience here was quick and painless. Despite the aging outer appearance, the clinic is modern and clean. Seems to be operated like a fine tuned machine. Everyone was professional ushered me from room to room as I completed several tests before seeing the doctor. As vision centers go, this one is nice. Why not 5 stars: read the fine print. In this case, it's a regular print, but if you have vision problems, it might seem like fine print (ha ha har) The papers they have patients sign before being seen tack on extra fees before even being seen. My insurance requires I pay $20 for a yearly exam (remember I have no eye issues) but I walked out of there having paid almost $90. I knew it was coming because I read what I was signing. Can you be seen without signing? Apparently yes because a woman asked that same question while I was waiting and the receptionist said that's okay. Odd. Overall it was a good experience and I don't have to return for a year. read more

I have chronic dry eye. I had a Lipi Flow Treatment here for over $1,000. The procedure was not covered by insurance. I can see now why it is not. The Doctor apparently doesn't know how to code it for insurance or care to find out how to code it. I have had nothing but problems with both eyes since and have lost vision in both eyes. I don't advise getting the treatment if you value your eye sight. The treatment was at the end of August and now at the end of November I am still suffering complications. I am seeing a cornea specialist. Severe lost of vision in both eyes@ read more

If I could give negative reviews I would. I have gone to Sandia Vision for over 10 years. I loved my doctor there but he retired and this place has really gone downhill, and not not just since Covid. We have had significant issues with them for at least the past 2 years. They don't return phone calls, they destroyed my daughters glasses trying to "fix" them. It took them 6 weeks to get my husbands glasses in before Covid and after we called they were magically just in. My other daughter called every day for over a month and left messages trying to talk to someone in their glasses department and they never called back. Covid is no excuse for poor customer service! We are glad to find a new vision clinic!!! read more

Save yourself some headaches and frustrations and avoid going to either Sandia Vision Clinic location. I have been going for about two years to see Dr. Estrada. I like her very much and think she is a great eye doctor. The customer service in the optical shop, however, was beyond ABYSMAL. Even when I finally got to speak with an actual person about my issue (they don't answer the phone, they text you after you call and ask if they can help via text), it was made clear to me that they didn't really care about my experience or their lackluster service. They must be used to those kinds of calls. That's perfectly fine, there are a lot of other eye doctors around. I'll just keep looking until I find one that appreciates my business and the not-insignificant-amount I spend there. read more

I've been a patient of Dr. Hockett's for years and love her. So do my two friends who see her. Always patient and personable. I never feel rushed or pushed. I've personally never encountered any issues with the front desk or scheduling. The fact I can communicate and pay via text is such a time saver! I only get contacts so can't speak to the glasses experience. For contacts the office has been wonderful. One time a contact tore while at work and they let me run over for a sample one so I could continue my day. So helpful! read more

I've been to other eye doctors before, but no one is as thorough or knowledgeable as Dr. Chinisci. Sure, wait times can be kind of slow sometimes and the receptionists go through several turnovers, but I've gotten good results here with my glasses (my mom is a different story, although she has a higher prescription, and has had to wait weeks if not months for glasses to come in). Can be expensive without insurance read more

They had to make my glasses four times. Not exaggerating. Either I couldn't see out of them or they gave me the wrong frames or they were lost. Ridiculous. read more