Coastal Carolina Care is conveniently located at 15441 US…read moreHwy 17 Ste 501 Hampstead, NC 28443 Phone: (910) 685-7307 Fax:  (910) 685-7284 First off from the moment you enter you will have the pleasure to meet the incredible Robbie and Amber who keep the front desk running smoothly ... I am not sure what all of their duties entail but I can say that they are always incredibly busy, with outstanding customer service at all times. I had a hard time typing the words "Customer Service" because they make me feel like family. Also... check in is a breath of fresh air compared to most other clinics. Amber and Robbie embrace you and get ya signed in and warmly seated with a sweet smile. There is never a wait so very shortly you get called back weighed, vitals taken , etc, all done quickly and with utmost respect. Again NO WAIT....then,IN A FLASH There is a knock at the door and in walks your provider!!!! Every Single Time!!! Bonus is that urgent care is right there, they have their own lab too!!! They take most insurances including Medicare and Medicaid. I cannot emphasize enough how great the front desk staff is. Also no one gets referrals done as fast as these guys do. They're fast professional and on the ball. They make you feel like they understand. I have been there in extreme pain and simply their eye contact and tone of voice has calmed me down. I am so grateful they are here. Again there is never a wait... Please acknowledge Robbie and Amber of the front desk with a HUGE RAISE and a PROMOTION along with that please give them an all expense paid vacation with their families to the destination of their choice. Heaven knows they deserve as they keep that place running superbly.

Dr. Bibb is very thorough, and is so knowledgeable. He also knows how to keep the patients calm,…read morehas a good personality. The nice lady at the desk is very knowledgeable and always pleasant and has a smile on her face. I really like this office. They make you feel at home. If you're not feeling good and you feel you need a change of doctors, this is the right place.

After arriving to my 12:45 appointment at 12:30, I was instructed that I needed to go to the…read morebuilding in the back that's hidden from the road. It took me 5 minutes. When I arrived I was told the Dr would not see me because I was 5 minutes late, even though it was still 10 minutes before my appointment. I took the day off work and needed a medication refill because my previous PA had left Wilmington Health. This is not best practices. This is not what serves the community. This is not patient care. This is a policy put in place by a very inflexible human who values her time above all else.

Don't even bother. Terrible experience. I had an appointment at 12:45. I received three text…read moremessages to be there at 12:30. I was there promptly at 12:30. And they told me that I was supposed to be there 30 minutes early unbeknownst to me. They would not see me and told me that they had to reschedule for a month out. I told them that I had driven 40 minutes there and I had taken off work and they didn't care whatsoever. No apology on their end, no acknowledgment of their lack of communication regarding the 30 minutes. If that is how they treat new patients, I can't imagine how they treat existing ones.

"Not very patient or concerned.I went to have my allergy tests results explained. He said I never…read morehad an allergy workup there. Actually had two in Wilmington Health as seen in my patient portal. Told him since he could not help me,I did not want to be charged for a non visit, he might give me something for my stuffy nose."

HORRIBLY RUDE office manager BRANDY... and she apparently does the billing herself as well. They…read moretried to charge me $50 for a no show when I actually cancelled the appointment way ahead of time. I am not a patient there and do not even know where they are located. My primary care doctor referred me to an allergist and an appointment was made for me. Allergy Partners called me to get my detailed info such as email, phone number, etc. and at that time, DURING that conversation I asked what to expect at my first appointment. Once I found out it was a lengthy appointment and I was going to be "pricked" 70 ish times I decided to cancel on the spot and talk to my doctor to reevaluate the necessity of this path for me. I CANCELLED during that conversation. Then I start receiving bills in the mail for $50 for a no show! I called several times, probably once a month since June, and it was either a day they were closed or I got voicemail. I left 2 voicemails (which Brandy says I am lying about) and then I finally got through today. The office manager, Brandy, spoke over me rudely the entire time and accused me of lying when I called to get the bill retracted!!!??? Is she serious??? She said she would remove the fee but they would NEVER accept me as a patient in the future then HUNG UP ON ME!!!! Good! I don't want to be a patient where the staff is rude and I don't have allergies anyway!! BEYOND RIDICULOUS.... and I tried very hard to get her to JUST BE NICE and see it from MY perspective as the patient and how frustrating it is FOR ME!!! I am the one they are trying to steal money from! Regardless, I called her back to try to de-escalate and end on a good note.... let's just say she does not need to be in a management position, a leader of any kind, or working with people. HORRIBLE! Why can't people just be NICE! and do their job.

Rude front desk staff. My son had an apt at 3:45 at 4:40 they advised they could not verify his…read moreinsurance ( we have BCBS and it is valid). They walked away from him and refused to help him or I ( via phone). Very unprofessional and incompetent!

The staff here are by the most caring people i've encountered here in wilmington. the providers…read moreactually shown concern for your issues and you do not feel unheard. highly recommend this place for urgent and family care

I have been to three different acupuncturists over the course of several years. Diane stood out as…read moreextraordinary. She has helped me through a number of critical situations -- without pain and with quick results. She exudes excellence and peace, and her office is a place of serenity.

Diane is amazing. I began seeing her in 2015 when I was suffering severe lower back pain. Her…read moretreatments helped tremendously and I have continued to see her once a month even though my back is much better. Her office is a peaceful and relaxing environment and Diane is extremely knowledgeable. She is always learning new things to advance in her practice. Whether you've tried acupuncture before and are looking for a new practitioner or are a newbie who is considering going for the first time (the needles do not hurt), you should definitely make an appointment with Diane!

Absolutely recommend! Had an emergency on a Sunday and they…read morehandled it with no problems! professional, friendly great customer service! Time, cost, and most important, job well done!

Billy and his team do a great job on a day to day basis. During the past week with the coronavirus…read morepandemic they have provided additional supplies for hourly sanitizing for our store as well as additional measures during after hours. Keeping customers and team members healthy is their top priority. Thanks for a job well done!

So, I sprained my ankle while drunk walking in downtown. They next day I decided to go to an…read moreurgent care to make sure it wasn't broken. FastMed lets you reserve a checkin time online. I like this feature versus just showing up and not knowing how long you have to wait to be seen. They also let you enter in all of your insurance information online as well. Very nice feature. I showed up at the time booked. I had to wait about 10 minutes before they took me to the back. When you show up, they do ask for your insurance card, which I had to email to the receptionist. You also have to fill out a form or two, some of this was redundant to the form I completed online prior to coming in. I'm not a fan of duplicating information. Not a huge issue, just something they should improve upon. The nurse and doctor were great. No issues with the care and advice I received. Xray showed it was just a sprain. They booted it and sent me on my way. When I was there, the wait wasn't bad. The service I received was very good. I would recommend.

Kristina is amazing!!! She has a great personality. She made me feel at ease and actually listened…read moreto my concerns. The woman at the front desk was also really sweet and gave me recommendations. The doctor was nice too, younger indian man. Great staff here tbh!