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    Sandy Brannin, DO, FACOI

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Tidal Wellness

    Tidal Wellness

    4.5
    (8 reviews)
    0.1 mi

    Dr Griffin and her team are amazing and I have been so happy with all of the services I have…read morereceived. The team is friendly and always accommodating. Noelle and Shelly are personable and always make me feel like I am their only client! Dr Griffin takes her time to explain everything and the outcomes have been transformational!

    It is my understanding that this practice was well esteemed under the former providers. However, I…read morefollowed Dr. Griffin over from her former practice and have been tremendously disappointed. While her personality isn't the warmest or engaging, I can deal with that as long as I am getting my needs addressed. When I switched to Tidal Wellness, I was told that the monthly fee would include having access to the doctor and administration via text or phone after hours. This was especially appealing since the main office phone rarely worked or was answered. This is definitely not as advertised. While you can text, it does not mean you will get a response. And I cannot count how many times the office phone was not functioning. Between the inability to get in touch with staff and the dirty exam table paper that still had the prior patient's imprints on it, I was a bit shocked. In addition, if you believe masks are important during a pandemic (as literally every other medical provider I have been to does), you may want to reconsider. I have never seen the doctor wear one, and her staff are hit or miss (they usually only put one on if you do). However, I continued to give the benefit of the doubt and attributed this to being overwhelmed with the start of a new business. Also, I really did not feel like starting over with someone new, so I continued. I am very active in my medical care and I believe it is important to be proactive. I ask questions and make sure I understand. The final straw came when I requested some simple labs be run. Dr Griffin obliged. However when I get the labs back, only a portion of them were run, but she had added on labs that were unnecessary. I realize I am not a doctor, but because I was the one requesting the labs and it wasn't due to actual symptoms occurring, there was Absolutely no medical basis for her to run these labs. A sidenote... My rheumatologist had run these exact special labs less than 30 days prior and they were completely fine. Now I am trying to battle with my insurance company to get them to pay for the same labs that were done in such a short period of time. There is the potential that I may be stuck with this bill. I have attempted numerous times to reach out to Dr Griffin to professionally and politely discuss this issue. She has avoided me. I stopped in to make an appointment and spoke with Nick. He scheduled me for a Telehealth appointment but then never put it in the system. When I called at the time of my appointment, he admitted his error, but then he responded with " that happens sometimes." Neither he nor Dr Griffin showed any real interest in trying to resolve this situation. I am not one to leave reviews; however, when a patient is paying money out of pocket for services, they should be aware of what they are receiving. And when we are talking about health...we deserve better as patients. I will happily pay the monthly fee for the remainder of this month and for next month. Based on my experiences going into the office, it is clear to me that tidal wellness needs it more than I do. The professionalism of this office is grossly suspect. I would caution anyone to do their research and be very careful when choosing whether or not to make this practice your point of contact for medical care. My recommendation for Dr. Griffin is that she spend some time training on office management. While she may have medical training, business management is clearly lacking. When you choose to run a business, you are choosing all of it.

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    Tidal Wellness: Concierge Medicine in Wilmington, NC
    Tidal Wellness: Concierge Medicine in Wilmington, NC
    Personal customer bathroom with lab compartment

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    Personal customer bathroom with lab compartment
    Coastal Family Practice

    Coastal Family Practice

    5.0
    (3 reviews)
    5.5 mi

    Coastal Carolina Care is conveniently located at 15441 US…read moreHwy 17 Ste 501 Hampstead, NC 28443 Phone: (910) 685-7307 Fax:  (910) 685-7284 First off from the moment you enter you will have the pleasure to meet the incredible Robbie and Amber who keep the front desk running smoothly ... I am not sure what all of their duties entail but I can say that they are always incredibly busy, with outstanding customer service at all times. I had a hard time typing the words "Customer Service" because they make me feel like family. Also... check in is a breath of fresh air compared to most other clinics. Amber and Robbie embrace you and get ya signed in and warmly seated with a sweet smile. There is never a wait so very shortly you get called back weighed, vitals taken , etc, all done quickly and with utmost respect. Again NO WAIT....then,IN A FLASH There is a knock at the door and in walks your provider!!!! Every Single Time!!! Bonus is that urgent care is right there, they have their own lab too!!! They take most insurances including Medicare and Medicaid. I cannot emphasize enough how great the front desk staff is. Also no one gets referrals done as fast as these guys do. They're fast professional and on the ball. They make you feel like they understand. I have been there in extreme pain and simply their eye contact and tone of voice has calmed me down. I am so grateful they are here. Again there is never a wait... Please acknowledge Robbie and Amber of the front desk with a HUGE RAISE and a PROMOTION along with that please give them an all expense paid vacation with their families to the destination of their choice. Heaven knows they deserve as they keep that place running superbly.

    Dr. Bibb is very thorough, and is so knowledgeable. He also knows how to keep the patients calm,…read morehas a good personality. The nice lady at the desk is very knowledgeable and always pleasant and has a smile on her face. I really like this office. They make you feel at home. If you're not feeling good and you feel you need a change of doctors, this is the right place.

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    Coastal Carolina Care
 Urgent Care
    Coastal Carolina Care Urgent Care
    Coastal Family Practice

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    Kenneth Myers, MD

    Kenneth Myers, MD

    1.0
    (2 reviews)
    0.6 mi

    "Not very patient or concerned.I went to have my allergy tests results explained. He said I never…read morehad an allergy workup there. Actually had two in Wilmington Health as seen in my patient portal. Told him since he could not help me,I did not want to be charged for a non visit, he might give me something for my stuffy nose."

    HORRIBLY RUDE office manager BRANDY... and she apparently does the billing herself as well. They…read moretried to charge me $50 for a no show when I actually cancelled the appointment way ahead of time. I am not a patient there and do not even know where they are located. My primary care doctor referred me to an allergist and an appointment was made for me. Allergy Partners called me to get my detailed info such as email, phone number, etc. and at that time, DURING that conversation I asked what to expect at my first appointment. Once I found out it was a lengthy appointment and I was going to be "pricked" 70 ish times I decided to cancel on the spot and talk to my doctor to reevaluate the necessity of this path for me. I CANCELLED during that conversation. Then I start receiving bills in the mail for $50 for a no show! I called several times, probably once a month since June, and it was either a day they were closed or I got voicemail. I left 2 voicemails (which Brandy says I am lying about) and then I finally got through today. The office manager, Brandy, spoke over me rudely the entire time and accused me of lying when I called to get the bill retracted!!!??? Is she serious??? She said she would remove the fee but they would NEVER accept me as a patient in the future then HUNG UP ON ME!!!! Good! I don't want to be a patient where the staff is rude and I don't have allergies anyway!! BEYOND RIDICULOUS.... and I tried very hard to get her to JUST BE NICE and see it from MY perspective as the patient and how frustrating it is FOR ME!!! I am the one they are trying to steal money from! Regardless, I called her back to try to de-escalate and end on a good note.... let's just say she does not need to be in a management position, a leader of any kind, or working with people. HORRIBLE! Why can't people just be NICE! and do their job.

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    Kenneth Myers, MD
    Kenneth Myers, MD
    Kenneth Myers, MD

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    Sandy Brannin, DO, FACOI - osteopathicphysicians - Updated June 2026

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