They were able to fix my issue, but they are way too steep with pricing. I was charged nearly $500…read morefor a part that was $40 online(same model and everything) and took 10 minutes to install. I was informed that they charge by the hour but $460(subtracting part cost) for 10 minutes(30 if you include the "diagnostic time") is excessive in my opinion. Definitely going to search for a cheaper route the next time I have an HVAC issue.

We have had a service contract with them for a long time, and I would highly recommend it. They…read morehave always gotten out to us quick, and in the 1,000,000° Alabama heat, that is much appreciated. They handle us quick and they know what they are doing. Did I mention they are fast? These guys are the real deal for you, if not melting is high on your priority list.

We had the Home warranty required repair company address our system three separate times. I was…read moreready to replace an 8 year old unit because it just stayed problematic. The truth is my system is fine we just needed the quality and honesty of JUST RIGHT. Here are the technicians notes: 11/27/23....there were a few issues with the system starting with it was almost out of Freon. Started leak checking and found a substantial leak at the liquid line inside at piston connection. Tightened the connection and stopped that leak. Outside at the condensing unit....all three service ports were leaking and they just needed Shrader valves tightened and real service caps put on. Put brass caps with o-rings on and stop those leaks. Noticed when l first got here there was ice built up around the bottom of the condensing unit as if it doesn't complete a defrost period fully. There is a defrost temp probe attached to the inside of the condensing unit that was mounted in the wrong place on the coil. Could tell it has been replaced before just wasn't put in the right place. I did mount it in its proper location. Inspected evaporator coil and found it very dirty as if the system had run without a filter for some time and collected debris. Washed it clean with coil cleaner and water. Charged system with 5 lbs of R410a refrigerant.....after checking the system in cooling and heating it's working very well now. I don't believe there is any reason to replace this system. It just needed someone to locate these leaks .....clean it up and do a thorough tune-up on it.....l mean....it's only 8 years old. The leak inside the evaporator coil was so obvious that l find it hard to believe anyone has ever looked for a leak. I will stop paying for a worthless home warranty and give this technician a healthy tip for his great work.

Called and scheduled a Monday morning appointment. I waited until 11:00 a.m. then called the office…read moreto ask about when they would get there. I was told by the receptionist that they would be there by 1:00 p.m. I ask it someone could call me if they could not make that time. She assured me either the service rep or the office would call. By 3:00 with no service or call I called the office again to be told the service rep tried to call, I had my cell phone with me all day while I waited, no call. The office lady was very apologetic and polite, but after waiting 8hr. with no call from the company I cancelled the appointment. This company may be I best at working on homes, but leaving someone waiting 8hr. with no outreach from them is rude and unexceptable.

Called to have tankless water heater flushed (routine maintenance) and one bathroom facet leak…read more(drip) repaired. The 'stems" were replaced in both laboratory facets and flushed tank as requested then was presented bill for $885.

Fast, professional, explain costs and options…read more They can do any type job. Have a camera and know how to use it.

Our second appointment with Mr. Snipes when just as well as the first. I don't plan to use another…read moreplumber as long as Mr. Snipes is around. He's incredibly honest and down to earth. Very reasonable prices and a great guy.

Excellent and prompt service replacing our hot water heater. Reasonable pricing and highly…read morerecommend.

Another local plumbing came twice and did not fix the problem or offer to give me a price to fix…read morethe problem. Called Hicks the office staff was very professional and the plumbers they sent arrived when they said they would, diagnosed the problem and fixed it. They even showed me what they were doing and explained the process to me. The best part of all is when I got ready to pay the bill, the charge was less than a third of what I had paid the other company. They will definitely get my business going forward.

I have used Hicks Plumbing for years and they have always been dependable and quick to address the…read moreproblem. Today Daniel came out to help with a leaky faucet. He was great and very knowledgeable. I recommend them highly.

Needed a new pressure relief valve installed on my water line. Neighbor had a similar issue…read morepreviously and gave me the cell number for Barry. Phoned Barry late on Wednesday afternoon, and after describing my issue he suggested I phone the office to make an appointment. Phoned and spoke with Macy that afternoon and make an appointment for Friday morning (second in line for Friday). Around 0210pm on Friday I had to call the office as no one had come by the house nor called to let me know when I could expect someone. Was told they had a water line break they had to make a priority over my issue. Understandable. What was not was the fact no one thought it wise to not to not call a customer for roughly six hours that it was unlikely they would honor their appointment. Then tell me they could come after hours if I would pay the Over-Time rate. So, they would not honor their commitment and expect me to pay extra for their failure. Instead, I asked to reschedule. Macy offered a late Monday spot, but could not guarantee they could make it if other jobs ran late. Again, was told they could come outside hours if I paid OT rates for their inability to fulfill their commitment. She said I could get the first appointment for Tuesday, the next day. I took that option. So, Barry sends me a text at 0816am on Tuesday that he is running late as no one told him he had an appointment with me and he had to do something with a child at school. Adding that "I'll be there asap." I am typing this at 0125pm on Tuesday and Barry is not here yet nor has he or anyone from Turner Plumbing called to update. Just the facts. Make your own judgement.

I needed my sewer line jetted out to clear some blockage on a Saturday. Turner sent Barry and Jay…read moreon Saturday morning to handle this job. Barry and Jay r excellent employees who work extremely hard to solve your problems. They r very cordial and efficient and I am very pleased with the work and the time frame they accomplished their job. I have used Turner Plumbing several times, replaced a water heater on Friday afternoon, water line leak at the street connection, replaced faucet in sink, and would recommend this company and their employees to anyone! Great job September 20th, 2025, Saturday, Barry and Jay. Many thanks! W Mitchell

Fixed problem quickly. Explained what caused the problem. Was very professional and polite.read more

I appreciate Jackson and Josh for the work they did on our sewer. Very professional and personable…read moreyoung men. Got the job done quickly and efficiently. I would highly recommend them. Wanda and Curtis Day

I called and asked could I get a quote plumbing work. Alan came out and looked at the job and told…read moreme what it was gonna take to do the job. I needed a water filter installed, a faucet replaced and a draining of the water heater. Within 24 hours I got my quote electronically and I signed it electronically. The next week I was scheduled to get the job done on Friday. Gabe and Alan came and got the job done in a few hours and did a great job. They were professional , they cleaned up the area and they even put bypass valves on my water filtration/softener system so in case my water filter failed, I wouldn't have a leak problem. I am very happy with the job they did.