Wow! Business like this that are family owned are very hard to find anymore. It was a breath of…read morefresh air to come in and see everyone happy and working hard. There was a strong sense of peace there. IIt it really was a breath of frsh air. . Thanks for all your help y'all!

I was looking for a shop to restore a "1948 OLDS Super" B flat Trumpet that I found at an estate…read moresale. To say the least, this horn needed some love after sitting in someone's garage for decades. As luck would have it, this horn was identical to my very first Trumpet that my Aunt in Chicago sent to me in 1964. With that horn, I played a solo at my High School Graduation. Eight years later, the horn was mysteriously stolen. I google searched for a musical instrument repair shop. The second call I made was to The Horn Shop in Fresno, CA. Harry Siverly, the man that answered the phone is also the owner. He shared his years in the business, both as a musician as well as his experience restoring (over hauling) basically all instruments. I had a good feeling about Harry and arranged an appointment. On meeting Harry, I shared how I met my high school Band Director Gene Sherry, who literally taught me how to hold the horn, and privately tutored me. It turns out that Harry knew Gene Sherry and his daughter Elaine, who was also in Band at the time. In that first interaction I told Harry how the estate sale horn was identical to my first trumpet. Harry did the research and authenticated 1948 as year of manufacture. Harry asked for my input, and regularly updated me on progress throughout the restoration. Harry's excellent understanding of the horn, great communication skills, focus and passion exceeded expectation. The pictures below speak volumes. If you are looking for an unprecedented expert in all aspects of your musical instrument whether you are looking for an instrument, service and maintenance, Harry and his team should be your first stop. Harry, like the great Tom Brady, is "the one to get it done". Choose Harry, and like me, you'll be glad you did. Barry Bagus

Anthony reworked all my guitars and did an excellent job. Even though there was quite a few,…read moreAnthony really enjoyed putting his heart & soul into each and evryone of them. I would recommend them to everyone. Nice folks and their price was right ON!!! - Spinman

Needed to get my son's guitar restung as one of the strings came off. After talking with the…read moreextremely knowledgeable and very helpful employees I decided rather than have him play a toy, I ended uo buying a ukulele and some reeds for my eldest son's clarinet. The fact that I didn't feel pressured to buy it was extremely satisfying. I may be back to get my son started in lessons. Thank you to all the staff for making me feel like I made an important investment for one of my kids.

I was visiting family in Fresno and decided to check out the piano stores in town. I had been…read moreshopping for an upright and wanted to check out a few brands not available in my area. I was very glad I did. I wanted to try out the Pearl River brands. I discussed what I was looking for with the manager (Nick), and he led me right to the piano I eventually purchased. It was a great recommendation. I was able to play a variety of different brands and models to compare. They were very accommodating. After thinking about it overnight, I went back and purchased my piano. They worked with me to arrange great financing, and worked with me to come up with a fair delivery charge since I don't live in Fresno. They texted me regularly with updates on the piano delivery, and their delivery staff was top notch. An all around great experience.

Super customer service over the phone! Looking forward to taking my instruments here!read more

First time walking into this place and noticed they have a lot of good selection of guitars and…read moremusic accessories. I walked in and was greeted by two friendly associates. Both seemed knowledgable and helpful. Although I didn't purchase anything they both didn't mind showing me anything I wanted to touch and hear. I'll be back here again if I need some musical instruments.

The customer service was awful and their selection was small. Whoever was working the day I…read moreattended was of no help. His first question to us was "what's your budget?" My family felt offended. His body language & the way he treated us insinuated that he thought we couldn't afford it and that we are wasting his time. Your first question should never be of that when speaking to a customer. How about "what are you looking for? What are you needs for a vacuum". As a salesperson myself, I never ask my potential clients "what's your budget" right off the bat. We ignored his question & simply told him we wanted to see what Electrolux vacuums they carried. He then asked again, "what's your budget". He then told us to hold on so he could continue helping a customer on the phone. We were waiting and eventually decided to just take our business elsewhere. As we walked to the car, the salesman ran after us saying "i had to hang up this phone call to do this. Our prices range from $2,000-$3,000". First off, telling us you had to hang up your phone call with someone else, is not of my concern. Second, he could have told us from the beginning the prices, instead of making us wait and questioning what our budget was...he could have utilized that small time frame to tell us and get back to whoever he was speaking to on the phone. Needless to say, we took our business elsewhere and purchased a Miele Canister Vacuum from Mr.Vac & Mr. Sew online. They have a wide range of high end quality vacuums! Would have loved to give this business my money to support, but was not a fan of the way i was treated or the lousy customer service.

I am delighted with my purchase of 2 Aerus Beyond Guardian Air (Nasa Technology- best on the…read moreplanet.) I had a mold remediation project at my house for a bad roof leak and horrible mold-mildew smell that did not seem to want to leave immediately after the drywall was replaced and the painting was finished. Only 30 minutes after starting up my 2 new Aerus units, I was nicely delighted with the cleaner air, and it just keeps getting better day over day. It is a major bonus in these times of the COVID 19 as I know all the viruses, bacteria and mold spores are being killed off by the UV-C blue light technology and my kitchen counters and all surfaces are being sanitized by the active pure technology. A true air scrubber experience. I have pets so this is a nice little gift to myself. I sleep like a baby and am no longer congested when I wake in the mornings.!! Marshall went the extra mile to help get these 2 units to my house quickly! (I am a good 1.5 hour drive away from Fresno.) He was very informative and answered my numerous deep dive technology questions. It was a smooth and quick process. I am thinking about getting a 3rd Aerus air scrubber unit. Saving my pennies!! SC333

Girl at the counter was flagrantly unprofessional. I'm not sure what was going on with her, but…read moresomething was up. She was put off by every question that I had asked. It was my first time in there and I probably won't be coming back. Customer service is important in every small business. Especially smoke shops when there are many in the area.

CLEARLY MARKED ON THE PACKAGE AND ON A SEPARATE BANNER . Affixed to the shel next to the packages…read more by the retailer is a 50 cent off discount , when I asked the young girl says No that does not apply. I said you guys even put up that banner next to the packs that clearly say 50 cents off , she said no we do not honor that . I am at another store buying from some one else . These Gougers will NOT honor their own advertising I just sent a group text to all my people letting them know to go elsewhere disgusting

My son was misinformed by one of their employees. He believed he was purchasing the items, but when…read morehe went to pick them up, he was told that he had only rented them and would need to return them. For the amount he paid in rental fees, we could have bought the items brand new.

Amazing service, the quality and pricing of the work is great very knowledgeable with alterations…read moreand a cheaper alternative than other places in town