Great service! Went on a Sunday around noon no waiting time. Clean and friendly service.

Was there watching my granddaughter bowl in a tournament and there just isn't enough room to sit or watch. They should have a separate place for the kids to have their equipment stored and not on the concourse or the lanes. I didn't use the snack bar so I can't comment on the food, read more

Pam's Comedy Alley is fun and has open mic nights occasionally. I've been to 4 of them and they really break up my week and give me what I need to finish the week, IT'S THE 1/2 WEEKEND SPOT TO BE!! Service is great and my favorite pizza in also-Cal. read more

Place was very busy but the food wasn't bad ! They also have nachos and a bunch of breakfast items didn't try yet. read more

Santa Clarita Lanes - Grilled cheese with sourdough Fries And cheese pizza - Bowling Near Me - Saugus, California

The customer service at the kitchen here sucks this bowling alley should be for leagues ONLY because the employees treat the league players better then every other paying customer after I purchased a lane and food I was then told I grabbed the wrong water cup (I grabbed a pink cup instead of a white cup) mind you it's 101 degrees in the afternoon on top of not being allowed to bring in your own water cups/bottles The guy behind the counter must of been having a bad day because there was no toppings for the pizza read more

Santa Clarita Lanes - Pink cups for League Bowlers - White cups for others - Bowling Near Me - Saugus, California

We were turned away (on my child's birthday nonetheless) due to my child's age (3) when their website doesn't state a minimum age policy. In fact their website promotes "fun for ALL ages" (see screenshots from their site). I was left with a very upset toddler on his birthday, who couldn't understand why he couldn't bowl after being promised a bowling session all week. I checked the website before reserving a lane to be sure and nowhere did it indicate that a child has to be at least 4 years to bowl. Please add this to your website and include it anywhere parents might review when considering a reservation or birthday party (since it's also not listed on the party reservation section). I understand that the staff member (Anthony) was just communicating their policy once we checked in. He was very kind about it and helped us submit a refund request, which I hope management considers under these circumstances. Also note that most bowling lanes we've been to do not have a minimum age, including Valencia Lanes. We tried getting going to Valencia lanes read more

Santa Clarita Lanes - Bowling Near Me - Saugus, California

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No bowlers under 4?! You're kidding me! Every other Bowling place has allowed at least 2 yrs old and up. Kinda sucked driving 30 minutes for nothing read more

Santa Clarita Lanes is... honestly pretty boring. The atmosphere just isn't there. Every time I've gone, they don't play any music, so the place feels dead and way too quiet for a bowling alley. Bowling is supposed to be fun and energetic, but without music it's like you're just rolling balls in silence. The lanes themselves are fine, but the overall vibe is really lacking. If they added some music or did something to make it more lively, it would be a much better experience. For now, it's just not very exciting. read more

Here to see the grandkids bowl... yooza, $50 per hour for 2 adults and 10 year old, the 5 year old didn't bowl. I got a beer at the bar... $6 and it came 1/4 foam... I will only order this beer, no craft beers. I haven't been here in 15 years... it hasn't changed much. It is clean the lanes seem nice. But pricing is way high... they must have better deals for different nights, as is I won't be back for a while and note to self, this is not a place to bring my out of towners.resources. Gave 3 stars based on good clientele, fairly well kept. read more

Santa Clarita Lanes - Look at all that foam. $6 beer.. if I was in a mood, I would have had her repour. - Bowling Near Me - Saugus, California

Horrible customer service. The reception lady with glasses (Serenity) and everyone else for that matter hate their job so they make sure you have a bad time as well. We went for a young child's birthday and were told anyone under four wasn't allowed to bowl. And they will not let little kids use the bowling ramps. They claimed they only had one and reserved it for people with disabilities. Ive never been to a bowling ally that didn't let kids use ramps! So basically they care about catering to the old men betting on horses than families. Also within five minutes of coming in we saw a girl puking into a trashcan, so take from that what you will. Stay away and go to the VALENCIA LANES instead. read more

Santa Clarita Lanes - The trash which equals this place - Bowling Near Me - Saugus, California

If you want to enjoy a nice time with your little ones, this is not the place for you. Kids under 4 cannot bowl and no shoes available! Be careful with booking the "fun for ALL ages" note is truly not accurate! read more

Great Place to have Kids birthday parties. Two years in a row. Reasonably priced, bar is great for the adults and food is outstanding. Pizza and appetizers great for a bowling alley. Wasn't expecting good quality food. We had Amanda helping us with our kids party. Hard working and very positive attitude . The employees there are great . Pizza Wings And Fries outstanding. Clean atmosphere read more

this place is so noisy and dirty & super hot 88 on a hot day the hvac system very old i guess owners don't care about only care about u spen your $$$ ..... horse area !!!!! read more

service is so bad. New years eve and they have the music so low no one can hear it. I was told they are checking people in is why he can't turn the music up. See pictures... no one even in line. Event starts at 930 and no music still. don't come here read more

This bowling alley is a fun place to bowl. It's always clean and has good customer service. The food at the snack bar is always delicious. The pizza and the fried shrimp are my favorites. read more

I've never been compelled to write a bad review before today. My family has been coming to this bowling alley for decades. Today mid-round something happened with our lane and the pin reset button wouldn't work. The front desk was absolutely slammed so after 21 mins of my wife waiting in line to report the pin reset I went up there to try to expedite it. I spoke with Amanda who was shocked it had been so long and she said "they should've moved you to a different lane by now, but it looks like they are working on it back there (pointing behind the pins), we'll be sure to add the missed time to the end of your session" Great, I'm okay with that. We wait another 10 minutes and someone comes by to say the guy in the back is fixing lane 19 but will fix 14 (our lane) in a few minutes.(which he did a few minutes later). We finish out our allotted time then my wife heads to the front desk to ask for our "bonus" time (the time we paid $60 an hour to play that we couldn't play because their lane was down" and the front desk lady says "okay" And reluctantly adds 10 minutes. So I go up there and explain the whole thing and that she owes us another 21 minutes because our lane was down for 31 minutes total and she straight up calls us liars and that it only took 5 minutes and she just pressed pin reset. At this point I'm pissed. I can't believe that she won't just give us the time we paid a fortune for to play. She says the manager is gone until tomorrow, they don't do partial refunds and we we're lying about the lane being down for so long. I'm a business owner and if I saw my employee say and do that she would be gone that night. There are other bowling options in town and Serenity (the desk clerk having a bad day) is pushing your customer straight to their door. I'll update this after I've heard from the manager about how they can make this right with us. We're owed 30 minutes of time and a whole bunch of avoidable stress and anxiety. read more

I don't know why we forget about bowling. We hadn't been in so long, and what drew us back in was to have some recreation out of the heat! I love the staff at Santa Clarita Lanes. They just want you to enjoy yourself. They've done some upgrades too. New tables with swiveling gliding chairs. Hard to describe but really comfy and like a fun ride! Lol yeah, it doesn't take much to thrill me or my grandkids! They've always had Vincenzo's pizza, which is always great at a decent price. Once again, I didn't take a picture of that delicious pizza before we all chowed down. TIP #1: if you're passing by and don't have sox, they have a sock vending machine for a really good $4 pair! Who knew??! TIP #2: there are discount times to bowl. TIP #3 Go! read more

Santa Clarita Lanes - Fun family times at Santa Clarita Lanes! - Bowling Near Me - Saugus, California

This is our second time to hold a birthday party, the price gone up a lot but worst customer service and bowling lane broke down, we had 2 lanes, one was fine, the other one kept stopping and jamming, the staff reboot many times, the kids just stood there and wait, the staff said its ok and its like that. The cheese pizza tasted weird, we ordered 2 large pizzas and no one wanted a second piece, so whole large pizza was dumped. read more

Stopped in last night around 8:30pm, and although they had league bowling, it was almost finished and we were informed about their Quarter-mania special, starting at 9pm. We grabbed some (fairly priced) drinks in the lounge and waited for our name to be called. Angela at the front desk was very kind and welcoming, and I hope to see more of her! We only had one issue with the lane not resetting for the second turn, but Angela took care of it immediately. Would definitely return!! read more

I've been going to this bowling alley since I was a kid. Now, I do have a love for it as it gives me a chance to bond with my mom more while we bicker on who's winning or losing our bowling game. However, the ambiance is very outdated and old, maybe besides the arcade they changed but that's about it, it's stuck in the 90's with little to no effort about changing anything. Service was good, food I haven't tried in a while so I can't say. But, the shoes...we came by last week and after two days one of my toes became extremely itchy, I ended up getting a foot fungus (never had this) from the shoes even though I wore socks. I'm a clean person to begin with and unfortunately this is the only place I can assume gave me this. Please take precautions staff on the rental shoes and possibly replacing them after a couple of years or even clean them better. I'm currently not happy with this medical issue and probably won't be back for a while without my own set of bowling shoes after this issue. read more

Terrible customer service. The man behind the counter was rude and unhelpful. Apparently children under the age of 4 are not permitted to bowl at this location. I understand if that is the policy, but did not see that information listed anywhere. After further research I found the information listed on their website under birthday party information. Instead of getting an explanation of what age is required I was only rudely turned away saying "she is not old enough to bowl here" I was super surprised since she's been bowling at different locations before, no problem. Work on your customer service interactions. Next time we come, we will just lie and say she is 4 like all the other smaller toddlers we saw bowling read more

Bartender Stephanie has horrible customer service and needs training she told my husband that she wasn't "hooking up" his drink because he didn't tip her enough with his previous drink read more

Been coming here for years. Made a reservation online to make sure we could go. Came in and got setup right away. Bowling shoes were new surprisingly. Overall feel for this place is clean and organized. Staff are very helpful and not rude. Only improvement I could see is the restaurant needs better quality. Pizza is ok. Beer was cool. Not cold like it should be. Would come back. read more

We recently went here for a bowling event that was p a last minute request. Customer service was excellent. We were accommodated and received best value overall. The place was clean and organized. They do have many programs for kids and adults. Our pack had a great time! Glad to support this local business. read more

Ok so I played here for an hour with my husband because we were in town but the pricing here is crazy. The alley itself was clean and nice but 30$ for an hour with no option to play per game in the middle of the week before 3pm is something I am just not used to. I guess they really just don't want people coming here to practice? It's a shame because I have friends that live near the alley and would go more otherwise but I'll just keep going to places in the SFV. They're definitely price gouging people in the area who have the a lack of choice. read more

Not friendly. They hate kids. Bothered by them. Won't allow a four year old bowl. Refused refund until group threatened to leave. Rude staff at front and snack bar. Not terrible food just ok. Brighter and cleaner than Valencia on Lyons. Parking lot has tiny spaces snd needs resurfacing. read more

Customer service at the front desk was truthful and tried to get us on a lane asap. However the bowling ball shop had terrible customer service. The person working smoked 5 cigarettes before coming in to help. Then when we went into the shop he noticed us and said what's up as I was responding that we wanted to purchase a ball he looked away and ignored us that is unacceptable and lost loyal customers to the bowling alley. Ps workers at the front desk said he's always on break and never helps. read more

I love Santa Clarita Lanes! I started bowling in a league with my family and loved it so much that I decided to apply to work there. Now I'm at the front desk and love that even more! The vibe is so wonderful and the people are a joy!! read more

Very rude crew besides a young man in the pizza area and the janitor. The team seems to get a big thrill out of telling folks that there are no lanes available during "league nights". They will tell folks there is no available lanes while 15+ lanes are dark and empty. They reserve them for the league folks, and 5 of the 7 days are "league". It might as well be a private bowling alley. They'll tell you to get a lane online "next time". When you try to get a lane online, the price is much higher than a walk-in. For 2 bowler, 2 pairs of shoes, it's $40 if you go in. If you try and get that online, they charge almost double at $73. The janitor is a solid guy and very nice but nothing like the rest of the team. Hardly any smiles, lots of attitude from the crew including management, good luck! read more

We were nervous after reading the reviews but it turned out great! My daughter wanted to go bowling with friends for her 16th birthday. We looked around and found Santa Clarita Lanes offered advanced reservations for their glow-in-the-dark cosmic bowl nights. So the idea of having 3 lanes reserved right next to each other on a popular night won out over the poor reviews. It was a blast! They played 80's tunes all night which was a hit with my husband and I as well as the 9 teenagers (cause 80s music is back with the youngins these days!) But it wasn't blasting so loud we couldn't hear each other talk, just the right volume. They had reserved three lanes together for us off to the side, but we noticed there were plenty of lanes open had we not reserved. We are glad we did though because it ensured we would all be right next to each other. Shoe rental was included in the by-the-hour price we paid. We reserved for 1 hr 50 minutes, which was plenty of time, the kids were tired by about the 1 hr 40 minute mark. We ordered way too much pizza from the Vincenzo's inside the bowling alley and several pitchers of soda. Came to less than $100 to feed us all and we brought home plenty of left overs. Was the staff super friendly and cheerful and all smiles? No, not at all times. But no one was ever rude. And they were quick to respond if a lane got stuck and had to be rest (happened two times while we were there). We would totally go back. And will recommend to anyone looking for a fun way to spend time with friends or family. read more

Great atmosphere, professional and friendly staff. Food and drinks were good. Had a lot of fun. Look forward to returning

The best bowling experience you could ever have!!! The absolute most down to earth staff you could ever come across! The league bowlers are very nice too and parking is very easy. I have never had a bad experience in all my years of coming here and that is thanks to all the staff that do their absolute best to make sure I come in with a smile and leave with a smile and when I don't have a smile when I come in that I am able to turn my frown upside down when I leave! Also shout out to the food! They got the best food ever! You will not leave the alley hungry. All the other bowling alley food I've ever had cannot complete with SC Lanes food! Everything is priced great too! So if you ever wanna bowl come on down to SC Lanes! You will not be disappointed!!! read more

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Customer service was terrible, I asked about rails that were supposed to automatically go down depending on who's going, it malfunctioned and stayed up the whole time, when I went to ask to fix it they said to make sure my daughters not running everywhere as if diverting the blame to me when their lane was faulty, went to order food and the lady said first off this isn't where you order and second off we're closed , in the middle of the day at 2? I'd rate it less if I could read more

This place is like a family yet you don't even know half the people. I love that if you come in for just a short time people know who you are know you buy name..We never even bowled before this place. Now me and my husband have a a league bowling night and my grandson as well. Who would of thought.. Thanks guys for getting us out of the house and making it all so much fun...Deena, Mark and Erik and Aryanna read more

Front desk staff was very nice I took my ball to get new holes drilled. I dropped it off a day in advance got measurements taken and was told it would be ready the next day by Rick who runs the side shop inside. I got there I spoke to him. He was eating and so he said to give him 10 minutes which I felt was understandable given he was eating. To my surprise nearly an hour later he finally was ready for me to go into the shop to get my ball. Which again to my surprise he hadn't even drilled the holes yet. I eventually did receive my ball but won't be returning to have any future work done there. One of the gentlemen at the front desk when I spoke to him about it said that they get a lot of complaints about the same thing I went through so be warned. Only reason I didn't give it one star was because the rest of the actual staff was friendly. read more

Terrible customer service. Elizabeth is rude and why the hell do some of them work there. Such a horrible experience and my child's birthday. read more

Terrible experience. They recently started a reserve function requiring only on their website. I get that it was on a saturday, but they charged $143 for one lane 1 hour 50mins (not even 2 hours, so petty). I had asked if there was any way to get a refund as our party of 4 ended up being a party of 2 due to a car accident in the rain. We were met with, "We can change the reserve time."It is the same price whether it's 1 person or 5 people." 1 or 5? For $143?? Are you kidding? They are lucky there are no other bowling alleys nearby other than Valencia Lanes, but I prefer Valencia Lanes 100x over with this kind of overpriced bad practice. read more

Bowling in a Friday Night Sanctioned league is torture. Parties for kids, teens and adults are out of control. They book 10-12 people per two lanes at a time. Most of the time numerous individuals are on the approach at the same time and standing out by the foul line screaming and yelling. Tonight kids were tackling each other and crossing the foul lines to slide around on the lanes. There has been kids attempting to walk down the lane to try to retrieve their ball. They continue to throw multiple balls down the same lane at the same time. Food and drink are being carried out onto the approach all the way to the foul line. These issues are a huge liability risk. The employees respond to complaints with "we can't do anything about it". I beg to differ. Initiate a quick orientation before any patron or party group goes out onto the lanes about how to have a good time but still respect everyone else and the equipment. Explain bowling etiquette and rules. This will ensure good times for all. Several times recently when we have finished our 3 games people are sent down for open bowling before we even have a chance to change our shoes and gather our personal equipment and belongings. The lanes are blocked for league play and just because a team finishes early doesn't mean that the general public should begin playing on lanes in between league teams. This is distracting to say the least and we pay a small fortune to participate in a Nationally Sanctioned League. All of these issues have arisen post new owner. For years these kind of problems didn't exist. I have been a huge supporter of Santa Clarita Lanes but am becoming disheartened about the lack of supports for sanctioned league bowlers. I'm disappointed in the recent poor maintenance of the lanes. There is a lot of equipment failure and the chairs and tables are in need of repairs. All in all, I would not recommend Santa Clarita Lanes. This makes me very sad. read more

Cool spot for a late weekday early afternoon time kick back with family or friends , good service very nice staff and friendly atmosphere read more

Santa Clarita Lanes - Bowling Near Me - Saugus, California

If I could give zero stars I would! The customer service is non existent! I have never had a person blatantly disrespect me like "Emily" in the front did today. My entire family had covid last month and we were stuck in the house for 3 weeks. We made a homemade bowling game with toilet paper rolls and a bouncy ball. My 3 (almost 4 year old in 5 days) fell in love with bowling he had talked about it everyday. We promised him we would take him to a real bowling alley after we all got better. Well that was today... My son was beyond excited and we were so excited for him and excited to have a fun family day. My husband got our lane and she asked how old our son was when he said 3 she said he couldn't bowl... I explained to her that he would be 4 in literally 5 days and if they could make an exception. My son would have been devastated if he couldn't bowl... She was extremely rude and had no care at all quickly brushed me off and said they don't even have his shoe size (9). I asked to speak with a supervisor who she had to call... the supervisor explained how their insurance wouldn't cover him which I completely understand but when I explained to him that the website does not state anything about children under 4 and we drove 30 minutes to get there. He then said well we don't have shoes his size he asked me if my son was big enough to be able to throw the ball down the lane I said yes. (He looks 5) he seemed like he was going to make an exception he then asked if he could talk to the girl again.... She grabbed the phone and hung up and walked away!!!!! Now by this time I am extremely frustrated with her. The supervisor had to call back and while she was talking to him I looked down on the counter and what do you know..... size 9 shoes!!!! I held them up to show her and said look you have his size... she would not even look at me!! I said it again.... She did not even acknowledge my presence after trying to get her attention numerous times, I clapped the shoes and said hellllooooo are you seriously not even looking at me right now!!?? I could not believe it! How is it even possible for anyone let alone someone in costumer service to completely ignore me and treat me like less than a stray dog on the street. I am appalled at the way I was treated and the complete disrespect and lack of care for me and my family or my sons feelings. I had tears thinking that i had to tell my son he couldn't bowl. We are lucky that they had the arcade area so it wasn't a total loss for my son's "fun day" but she had completely ruined my day and I have not been able to stop thinking about how someone could have zero respect for people and especially a child. Not because of the insurance policy, but the way i was treated... hence why I am writing my first yelp review ever... this place needs to clean house and hire people that actually have people and communication skills. I was excited to have a new place to start going with the family, but We will NEVER come here again! And i will spread my experience far and wide! Don't be fooled by their website stating fun for ALL ages... they obviously only mean fun for men in their 60's that spend all their money on booze and gambling all day in the bar... - sincerely -- someone who has worked in customer service for 20+ years. read more