I purchased 2 hose fittings for a total of about $30. I needed different ones from what I currently…read moreowned so I was sort of flying blind. Of course, when I got them home and took them out of the package, they were the wrong size. I took them along with my receipt back to the store the same day. The plastic shell covering the fittings was still intact and the only evidence there was that I had ever removed them was the slit down one side of each package where I detached the plastic from the cardboard backing. I was told that I couldn't return them because they had been opened?!?! They were clearly not damaged and I just wanted to trade them for the correct size. Nope. I threw them on the counter and left. I will never go back. No one in my family will ever go back. Disgustingly poor customer service from a hometown business. I'm equally close to an Ace hardware so if I need to, I'll go there. In the meantime, I logged on to Amazon and purchased BOTH FITTINGS for $7 and received them the next day. People like to complain about how superstores like Amazon and Walmart are ruining small business, but when I tried to support a small business I was treated like dirt. The funnier thing is 2 days later I went to Autozone trying to match a fuse and the employee helping me tore open a package in the same way I had at True Value and she discovered it was the wrong fuse she just taped it up and put it back. Shame on you True Value in Tell City, Indiana. You give ALL True Value locations a bad name.

From the owner: True Value has a proud heritage of supporting the growth and success of independent retailers--it's…read morehow we started, how we operate now and how we see the future. In an age of retail chains and big boxes, we understand that both retail and wholesale customers still value quality products, exceptional service and expert advice. This is the foundation of our business.

Don't buy anything with a gas motor from them. I purchased craftsman weed eater WS220 For $200…read moresomething last weekend 4-4-2026 I used it this weekend 4-10-2026 and it will not stay running at all. Called and was told they can look at it but not with any type of warranty. So all I can say is they lost a customer. Buyer beware, they will not back what they sell. They sure will charge you to fix a item they just sold you tho

Staff and store is amazing . It is an experience to go there. Plus they have a deli! It is very…read moreclean.

I checked a couple other places in town for a weekend project I was working and could not find a…read morespecial size nut and bolt. I walked into this store and they were helpful from the time I entered the door. They had the items i needed and expected to pay an arm and a leg, the prices were much better than I expected. Very helpful staff, unique products and Family owned and operated!

The best customer service I've ever had. Help me above and beyond. Thanks Jacob for you excellent…read morehelp and concern!!!!!!

David could not have been more helpful. They had what we needed and it was even on sale. Stop in to…read moresee them and the adorable 16 year old cats that rule the place.

We often shop at Gordon's because it is so convenient. You may park right out front, and there are…read moreplenty of employees willing and ready to help. It's quite refreshing to experience great customer service. If you are working on a project, doing some home repair, they are knowledgeable, and can tell you exactly what you need, be it parts, plumbing, yard.. etc.

A small, hometown hardware store with just about everything you need. The staff is super helpful…read moreand very nice.

Great little hardware store and great people that own the store. They seem to always have what your…read morelooking for.

This place is one of the coolest places I've ever been. Moved out here a year ago from the West…read moreCoast where I forgot how pleasant, helpful and honest people can be. If you're local and you need it, go there first. If they don't have it, they will try to find it for you and if they can't get it they will give you suggestions on where you can find it. I very highly recommend this business and it's friendly and helpful staff.