Reflective jewelry was the ONLY shop in town that could complete my ring repair: replacing two…read morelost stones in a baguette setting. Outstanding showroom, customer service, reasonable prices and timelines. Throughly positive experience and my ring is beautifully restored, which I love.

I collaborated on the design of my dream-come-true ring with Tyler and Kyle and I am SO HAPPY I…read moredid! It's gorgeous and I feel like a princess! The guys are so helpful! i sold all my old gold and silver to them, so we could use that to buy the white gold for my ring. I was happy with how easy they made everything. This is a piece I will wear with pride for the rest of my life! I also had Kyle replace a missing Garnet in an earring, and brought in a necklace to be repaired... and they look great!

Moe was fantastic & fun to shop with. He helped my two daughters pick out beautiful rings.read more

I was sent a different pot from the one I bought It's a…read morecheap reproduction poorly implemented and not signed the same way

Lots of Beautiful jewelry to see, staff was very friendly. Although we didn't purchase anything it…read morewas nice to look around at everything.

Most places have a lifetime warranty because they have a quality product. Not this place. Theirs is…read morea lifetime warranty because they will just make you send it back to get fixed after they do a bad job. I had my engagement ring 2 months before the resizing broke in two spots. I only wore the ring a couple times a week. Then I tried to contact them and they would only text and not actually call me back to talk to me.

My engagement ring slipped off my finger, bounced on the floor and a diamond came out so I needed…read morea replacement diamond and a resize. The staff was so friendly and the woman at the front was very helpful in explaining what size would be best for me. Who knew I was sizing myself wrong the whole time! The ring came back perfect. The repairs were seamless and the ring was glistening even more beautifully than when we first got it from the manufacturer. Plus, I got a very helpful explanation about the delicate composition of my ring and was made to feel like I was welcome to come back if there were any problems. You can definitely trust this place with your precious jewelry

My soon to be husband went to this shop on the recommendation of a friend for my engagement ring…read more He had no actual diamonds to show him so we went elsewhere. When I decided to change the wedding band to go with my halo ring we went to him again. He recommended a curved band with some smallish diamonds in it. I asked almost joking what am I going to do with my original band that had much smaller diamonds in it. He suggested he mount them to my engagement ring shank. I asked how will that look? He said "beautiful". Sad to say, it did not look beautiful. The diamonds were buried in the shank, the tool marks very visible and to make things worse, the mountings were not equally set as far as depth goes. I went to him to let him know how I felt and he offered to put larger diamonds in it. Said those little diamonds are really hard to do. My question: why did he sell me on the idea? James gave me a price to do bigger diamonds that he said was special. I checked around. It was not. So now I have the original wrecked wedding band, and an engagement ring that now looks somewhat homemade. I feel I gave James who seems like a nice guy, the opportunity to make it right. He did not. And he will not get that opportunity again with me. I had met with another custom jeweler here in Santa Fe (MH). We have planned a very thoughtful design with much time involved to remedy the issues and says that if I am not thrilled, he will remake the rings until I am thrilled. I did want a slight alteration and he was happy to do so.

I am posting an opposing review just to mock the last review which I suspect was written by an…read moreemployee of this retail establishment. The worst place in downtown Santa fe. Not only did they have the worst prices ever, it is family owned. Worst customer service I have ever had. Ugly jewelry, pottery, rugs etc. A least to stop on in an buy beautiful jewelry and other items when you travel to Santa fe. (OK, that last sentence was a wonder, wasn't it? Check out the original version!)

I got the most beautiful turquoise ring here. They were VERY patient while I tried on every ring…read morein the store looking for one that fit. They also sized it up for me. Very nice!

Nice things inside but poor customer service. They essentially ignored me but then were friendly to…read moremy husband who is white. I'm not going to assume racism, but whatever that was it wasn't polite or professional.

Been providing artisanal pieces for 40 years. *W I D E* variety of choices and price ranges…read more Professional, friendly staff. They maintain relationships with their craftsman. I bought a beautiful sterling necklace and every worker who picked it up named who crafted it. With such an inventory I find that remarkable. Hubby had been looking in vain for a Santa Fe key ring replacement he'd purchased years ago. And worn out. He was ecstatic to find them here. Exactly what he wanted in sterling silver. So many choices and prices. You can't go wrong. Do check them out. You'll surely find something you must have. Or a delightful gift for someone!

Here in Santa Fe, NM, for our annual visit to attend the Wine and Chili Fiesta. A separate review…read moreof the fiesta will be posted shortly. On our first day here, we had to stop by Malouf on the Plaza, a stunning retail store that's been there for over 10 years now. It's a luxury apparel and accessory shop, that, simple put, has an exquisite inventory. Native American jewelry, a wide variety of turquoise, gold and diamond jewelry, leather goods, men's and women's clothing, etc. Great quality, and reasonable prices. Without question, one of the best shops on the plaza! Jesse is our go-to sales rep there. She knows her stuff, and is such a pleasure to work with. We didn't buy anything this time (a first I think), but it was a great visit and so fun to browse while chatting with Jesse. Ask for her if you get a chance to stop by... highly recommend a visit to Malouf on the Plaza!

Nice stuff, even though I could only afford one sleeve on the RR shirt…read more Anyway, a lot of Yelpers have different opinions on the service. Yes, the eagerness to help feels a little stepping into a Hyundai car lot, but if you just let someone help you, they'll help you find sizes, help find things that match your taste, and give you some information about the items. Just say no to the scotch guarding and extended warranty.

Jett wins my award for most interesting jewelry collection in Santa Fe.read more

Cannot tell you how many pieces i own from this great place with diversity of unique classy piecesread more