Great experience! I've been banking for while with Eagle…read moreBank and always have a great experience. Everyone can always answer questions. Rates are ok, but the customer service is unlike anyonther bank I've ever been to. Annabelle

My visits here are usually uneventful, which I actually like because bank visits are one of those…read more"get in, get out" preferred situations for me. Today I had two tellers helping me. Kobe (the Head Teller) and another teller who I'm assuming was in training since Kobe was walking him through what I needed. Totally fine by me, I'm always pro professional development. Overall, service was quick and efficient which I appreciate. Things only got a little chaotic near the end when another customer became unhappy with her teller and started getting loud. At that point it was hard to hear my tellers when they were speaking to me, which was a bit distracting and annoying because communication can still occur with a decent tone of voice.

I absolutely love this Credit Union. Everyone is inviting…read moreand helpful. I like how you can walk right in and see tellers, but you can also sign into the smart pad to request other services directly from advisors. They have an advanced automated ATM which accepts all types of deposits. You can have any deposited checks printed on the receipt as well. I'm happy to have this bank local and would highly recommend it to anyone for just about any financial reason. The ONLY downfall is the extremely tight drive-thru tellers and rear ATM. Larger vehicles should use the front ATM. The parking lot is huge. The grounds are well kept.

Staff is friendly, courteous and knowledgeable. Never have had a bad experience at this branch with…read moreany staff member

I have been with Member's Plus for about 10 years. When they were a small credit Union I raved…read moreabout them. There were always familiar faces, they knew you by first name and over all I found them over-the-top accommodating. Now we fast forward...they have grown bigger and there are no familiar faces except for upstairs in the offices ( and they no longer walk the bank floor ). Last week, I had a problem w an automatic payment. I called to ask questions; I was met with a snarky answer and basically I was told they couldn't help me. I went in to the bank in person and was I was a little embarrassed because they couldn't help me and the clerk had to call several managers to rectify the situation. I wish they didn't expand, originally they were the best.

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

These guys are great at the union Square location. Tony has been very helpful. I would give these…read moreguys six stars on a scale of five. I think I found the right bank.

I am not a customer (yet) of Rockland Trust. But I paid a short but extremely sweet visit to this…read morebranch late on a Thursday. All I needed was a roll of quarters and I was greeted like a VIP. Made me want to bank here.

Maria from the Hudson Branch is very helpful. Every time I come in she would acknowledge me by name…read moreand answer any questions I have about my banking needs. Making a smooth transaction each time.

When I have a problem the staff is always very helpful and knowledgeable about all my situation…read more They make the experience fast and professional. Thank you

This is fantastIc branch, the people are always helpful and friendly. They do a great job…read more BUT: Lots of Animal poop on walkway. Not cool!

After 8 years with this bank of uncooperative service, I have decided to close my account. Every…read moretime I request any service from a teller other than to take my deposit (notarize a document, issue a cashier's check, etc.) I am met with resistance and red tape. I have never dealt with a bank that is so unwilling to help customers.

I love this bank! I don't know why anyone would use a large impersonal bank when you can get so…read moremuch better service and lower fees here. You can get through to people on the phone and it's a real employee who actually tries to solve your problem not an overseas telecenter reading off a script. Also Middlesex savings bank has much lower fees than I found elsewhere. For example when using the debit card overseas they give you the exact exchange rate unlike many large banks which will gouge you with fees and an exchange rate in their favor. I don't know of any other bank that has such a good rate for overseas charges as just one example. Also they're fairly careful about the security of accounts unlike many large banks.