Prompt response to request to replace malfunctioning door lock; very courteous and professional.read more

Igor was friendly, punctual, and professional. He was able to provide us with quick service. We…read moregreatly appreciate the help!

After moving, our grandfather clock would not start running. I called a few clock repair companies,…read moreone had a voice mail box that was full, Another never responded to an e-mail. When I called Charles Whalen, he answered his phone, listened to my request & told me some one could come out within a week. (I thought, 'yeah, right!') He called back in a couple days & said if it was convenient Alex would come over that afternoon. He advised me of the $ for a service call & $ for milage which I thought to be reasonable. Alex arrived within the scheduled time slot. He was polite & knowledgable. He told us he had a locksmith company & he has been training with Mr. Whalen for more than 3 years. He checked the clock, explained what caused part of the problem (movers laid it down on its back). He cleaned, oiled & adjusted everything. He stayed while the clock ran through a cycle, made more adjustments. He stayed until the clock ran through a complete cycle without any problems. I was impressed with his commitment to providing good service with a repair that addressed all the issues. The total cost including the repairs was more than reasonable. I have other clocks I will be sending to Mr. Whalen for cleaning & repairs. I would highly recommend them.

From the owner: Since 1984 A…read moreprivately held company in Willoughby, OH. it was established in 1984 and incorporated in Ohio. We specializes in Lock Installation. Give us a call and we will be happy to help you!

Jay came late on a Sunday night, price was great. He saved me money with his knowledge of locks…read more Highly recommend!

I called for help as our door from the garage into the house just stopped working for no apparent…read morereason, I called these A-Tri-Couny Lock. Fast professional service. He fixed and cleaned up any debri and Wes on his way. Nice guy, nice company. Would use again.

Couldn't be more pleased with the service call today from G&L. I had a problem with a lock set,…read morecontacted them and they were on-site in less than 1 hour. It took the technician 20 minutes to correct the issue and I was back in my house. If you want quick, affordable, and knowledgeable service, G&L is the call to make. 10 out of 10 for them!

Keys were locked in a commercial space, called G&L and they said their guy was far away, so it…read moremight be after 5, could be before though. They never showed and never bothered to call, we called the next day and they said their guy was in Geneva and won't give a straight answer but won't be there today either....if you need reliability please look elsewhere. Can't tell you about their service because they don't bother to show or call.

Ok this guy Ian is great. I mean who tries to help you over the phone instead of charging you to…read morecome out for a simple fix? I mean yes he's come out before and done great work too but very much appreciated his save today that didn't even require a house call! And my neighbor loves his work too.

Had the good fortune of working with Ian to resolve my mailbox lock issues. Ian gave me a…read morereasonable price range and mentioned it would depend on the type of lock. After providing a picture of my lock, he told me the price would be the lowest of the amounts quoted....think about that when it comes to honesty....he could have midrange or charged the higher amount. He kept me informed of his arrival time based on GPS and was courteous and professional in his duties. Will use and recommend Ian for all future locksmith needs! Thanks Ian.

Great Place. The only place that had my unusual key. Great prices. Fast friendly service.read more

I had a key car fob programmed at this location before. Because of COVID-19 they are telling…read morecertain people that it cannot be fixed. I went to the dealership, paid more money, but was treated with Respect!

* This post is updated on day two with pictures. A dispatcher called me today to ask about my…read moreservice. I explained it was terrible. She stated she was sorry to hear that but that's as far as the call went. She asked me how much I paid. No idea where she was calling from and no attempt to resolve the issue. I have now spent a couple additional hours on this second day attempting to resolve the terrible installation. Most important is that the locksmith stated that the deadbolt didn't require the strike plate on the door frame because "it locked just fine without it". The strike plate is one of the most important pieces of the deadbolt system. It's secured by 4 screws, 2 of which are extra long to make it more difficult to forcibly break through the door. When I checked the second door I observed that the wrong strike plate was installed on that door. ---------Original post below------------ I just had the worst experience. I purchased 3 sets of Kwik Key lock sets with deadbolts including an electronic deadbolt from Home Depot and informed the contractor when he called me after receiving my contact info from the 911 or 24/7 locksmith main number. When the installer arrived, I showed him the lock sets and the 3 doors. he promptly began working on the first door. He didn't explain or comment about any door or door frame conditions or possible lock set compatibility issues. He began to attempt to cut the hole for the deadbolt. After about 10 minutes of using a hole saw on the first door, he stopped and said you have a metal door it will be $250 for this door. no price given prior starting work so I was now stuck with having him continue the work. He really struggled cutting the hole into the door. Metal capped doors are very common so this shouldn't have been a surprise or be difficult. He finally "completed" the electronic deadbolt install and then moved to the second door. I checked the first install door was getting stuck on the newly installed deadbolt and wouldn't open. I called him over to check it out and he wiggled the door and it finally opened. He then stated the door strikes were the wrong type and that he didn't have the tools to recess the door strikes which is a common step with changing lock sets. He also didn't secure the door strike on the door with screws so it was loose and it rattled when the door was closed. I ended up having to get my own tools out (Dremel) and recess the strike plate myself from the door frame on this first door and will have to remove the deadbolt to fix the strike plate on the edge of the door. i then checked the second door and he again comments after starting the door that they were the wrong types of locks. He also appeared to have taken metal cutters or a saw to trim the metal ring that goes around the latch and into the door. these are standard doors and frames. the lock sets were fine. Again, sawdust and metal chips and screws everywhere and he threw away the original lockset without asking. At this point with the first door partially completed (lockset hadnt been installed yet) and the second door that requires additional rework, I said stop. I didnt want him touching anything else and to pack up and go. He repeatedly stated I must pay him $500 for what he stated was two complete doors and he wouldn't leave. I offered $300 with the rationale, not the right tools, no review of the conditions prior to starting the work, sawdust and debris everywhere. Voices were raised and shouting back and forth continued and I finally relented and said I would pay $400 out of duress because he was refusing to leave and wanted to start uninstalling what he partially installed. He still wouldn't accept $400 until I told him I was going to call the business. He then said ok but only if I paid with cash app. Not all banks allow the use of cash app and I had never used it before so after trying 4 of my different bank cards, all of which are not acceptable with cash app, and therefore not being able to pay him via cash app I said there had to be another way to pay. He immediately pulled out the "square" for Apple Pay and said it would be a $50 surcharge to use Apple Pay. I finally got him to leave after paying $400 plus the $50 apply pay surcharge under duress. No receipt. I can't locate the business anywhere, the address linked to payment is a residential address and the name of the payee didn't match the name on the address. All info for 911 locksmith or 24/7 locksmith (it appears both names are used by the locksmith) there is no local company website and the parent website is very vague and there is no way to track it get company info other than using this yelp review. it appears that 911 locksmith and 24/7 locksmith is a nationwide shell of a company with a dispatch service that connects callers to local independent contractors. My specific experience was in northeast Ohio with a "locksmith" aligned with the address on this review.

Terrible advertisement claims Triple aaa affiliated. They came out unlocked my car charged then…read moresaid $175.00 for the service. I said it's under Triple aaa and driver said they don't take Triple aaa. VERY misleading and false advertisement.

I called Sam's Locks yesterday morning. Michael showed up and re-keyed one cylinder lock and one…read moredoor knob lock. I asked him to repair the loose doorknob. He said no problem. After awhile, noticed he installed a new cheap brass looking door knob. I asked him why and he said the old door knob was "no good" and that he couldn't repair. After finishing, he gave me an outrageous invoice for $300 For only 30 minutes of work. He said to write the check directly to him and Not the company. Very shady and dishonest cause I was quoted differently over the phone. When I asked why the high price, he said he would remove the new locks and leave. I gave him a check made out to himself, Michael Verbitsky, not the company. He said that he bought Sam's Lock & key and he was running the business now. I would Not use Sam's Locks again. Do yourself a favor and call someone else. Dishonest and shady!

Michael came out to my residence under 24 hours. Very friendly and very professional. Reasonable…read moreprice for a new lock on my house.