NEW UPDATED REVIEW. OLD REVIEW LISTED AT THE BOTTOM.
Since it opened, Casa Blanca was our favorite movie theater to attend almost anytime we went to the movies. We loved Santikos so much and have spent thousands of dollars watching movies and enjoying meals there.
When our 17-year-old son, who grew up watching movies at Casa Blanca and other Santikos theaters, wanted to apply for his first job, we were so happy he applied and was hired to work with Santikos. After enduring several days of training at the Palladium, he was excited to start his first day at Casa Blanca, but sadly, he was treated so rudely and unprofessionally by the managers on staff on his first day. They did not welcome him, they did not guide him, all they did was talk down to him, and even yell at him in front of the customers in line for concessions, specifically by a manager named James.
He completed his shift and contacted HR to let them know about the toxic and hostile work environment he experienced, and asked them if it would be possible for him to transfer back to the Palladium, which is where he originally applied, but they told him there was nothing available for him. He contemplated returning to Casa Blanca, but decided that this type of abuse on his first day is unlikely to get any better so he resigned. He drafted a well thought out and detailed resignation letter and emailed it to HR. Instead of showing any sympathy or asking if there was anything they could to do help. All they responded with was his termination has been processed. It seems like they didn't care one bit about what their new, young, and excited employee explained to them, and just decided to brush him off. This seems like a huge contradiction from the statement on their employment page saying, "You will see a culture of open communication, team building, and encouragement."
Every single place I have ever worked or any new employee I have ever hired or welcomed to our team has been treated with respect and given guidance on their first day on site. Why they decided to treat our son so rudely and disrespectfully, I will never understand, but some kindness and encouragement for someone new to a position goes a long way.
Our family grew up watching movies in Santikos theaters, but after this experience, we may never set a foot in a Santikos, and will start encouraging our family and friends to do the same. I hope that James, the other managers at Casa Blanca, and the HR learn to treat their new employees better or they will have trouble retaining good employees when the job market gets better.
MY ORIGINAL REVIEW FROM YEARS AGO WHEN CASA BLANCA MUST HAVE HAD MORE PROFESSIONAL MANAGEMENT:
Santikos is my favorite movie theater chain and Casa Blanca is my favorite location. We always try to watch movies on the giant 96-foot screens with the recliner seats and always order the delicious gyros and fries. The staff there is always courteous and professional and the Santikos rewards program pays back pretty quickly. It also has a great bowling alley and arcade. I highly recommend Santikos Casa Blanca for a top-notch movie going experience. read more