We booked a limo through this company for my daughter's 11th birthday scavenger hunt around San…read moreFrancisco with 8 friends. We reserved it a month in advance for 1:30-5:30pm and were instructed to pay in full via Zelle to hold the reservation. The week of the event, I followed up with Reese to confirm everything was set. He replied that we were "all set." On the day of the party, all of the girls had arrived by 1:15pm and were excitedly waiting by the window for the limo. By 1:37pm, there was still no limo and no communication from Reese. My daughter kept asking, "Is the limo coming?" and was trying hard not to cry. At 2:02pm, after waiting over 30 minutes with zero updates, we decided to move to Plan B and drive the girls ourselves. Just as we were walking out the door, a limo finally pulled up. The driver explained there had been car trouble and that he had been called in last minute as a backup. Unfortunately, the limo itself was in very poor condition: no AC, some windows didn't work, no music system at all (we had to grab a portable speaker), and a broken seatbelt alarm that dinged nonstop the entire ride. Most disappointing of all, Reese never contacted us afterward -- no apology, no explanation, and no partial refund. Completely ghosted. This was an incredibly stressful experience on an important day for our daughter, and I truly hope no other family has to deal with this on their child's birthday (or any event).

If you're looking for a company that understands customer service, this is not it…read more We booked a full-day Napa Valley tour for 10 people, departing from San Francisco on a Sunday last month. Unfortunately, the experience was stressful from the start. After booking, communication was extremely poor. Email responses were slow, often taking days. We became concerned after reading Yelp reviews mentioning no-shows, lateness, and poor service, and sadly, those concerns proved valid. Even receiving something as basic as our payment receipt, especially since they don't accept credit cards, took over a week. Confirming our itinerary and driver details also required repeated follow-up and wasn't finalized until just days before the trip. We clearly communicated that punctuality was critical because we had prepaid tours and luncheon reservations at a winery. When we finally spoke with the owner, we were assured everything would be fine. It wasn't. Our scheduled pickup time was 10:00 AM. By 10:15, no one had arrived. Calls to both the owner and driver went unanswered. By 10:30, with no communication at all, our group was understandably very worried. Eventually, we tracked down an assistant who had previously sent our receipt. She answered, apologized, and promised to investigate. The driver later called and said he'd arrive in 10-15 minutes. That turned into another 30+ minutes, followed by additional delays. In total, the driver arrived about 90 minutes late. As a result, we missed our first winery stop entirely. What was most frustrating was not just the lateness, but the complete lack of proactive communication. No warning. No ETA updates. No accountability. We were simply left waiting and wondering if anyone was coming at all. If your plans depend on reliability, professionalism, and being on time, I strongly recommend looking elsewhere. This company caused unnecessary stress and significantly disrupted what should have been a special day.

Don't let the name discourage you! I'm nowhere near being in my prime with silvery locks…read more I had an elective surgery that was rescheduled due to the lift of COVID-19 restrictions. I didn't want to take to asking friends who were still sheltering-in-place. So, I did a Google search and found Silverides. They are very affordable, great service and they're insured and bonded as a ride after surgeries/doctors appointments, specifically by Kaiser. Believe me, I tried to state my case to my doctor to have an Uber pick me up and take me home after my surgery. I'm glad I found Silverides it was a great experience, especially after being so anxious and stressed as to who was going to pick me up. Diana my Sliverides' driver was on time, waiting to help me into the car, made sure I was comfortable, and we had the greatest conversation to boot! When I arrived at home she helped me out the car and took my belongings in. So, for anyone who lives solo and is having a heck of a time finding a ride after a surgery or doesn't want to inconvenience friends, or simply doesn't want anyone in your business! You know how friends and family can be! Silverides is definitely a great choice!

This company fraudulently took my card info and charged an absurd amount for absolutely doing…read morenothing. I tried to book their services, which they never provided. Later, they charged me for absolutely nothing. What's worse - they actually tried to justify it and called me a liar. I took that personal. Not only did my bank, but THEIR bank, launched an investigation. They both sided with me. This company is horrible, taking advantage of elderly/disabled. I attached a picture of the letter from my bank.

Used them again! had a great experience with Pleasant Limo! I originally booked them during Super…read moreBowl weekend, and everything was smooth from start to finish. They picked me up from the airport, dropped me off at my hotel, and on game day I used them again, both rides were wonderful and always reliable. I've also used their service about a year ago and had the same great experience, so they've been consistently reliable. Professional drivers, on-time pickups, and stress-free transportation every time. I'll definitely keep using Pleasant Limo whenever I need a ride. Highly recommend!

One of my favorite parts of Pleasant Limo was how reliable they were. I told lots of folks "don't…read moreworry, they'll always be ready for you in advance no matter how early a pickup". And so they were. Seems things have changed. Technically the driver got to the block at the exact minute of the reservation, but after that by the time she parked and came around to help us with bags. And the whole experience now is more like an Uber. Asked our name, asked if we were going to "the airport" (no specific terminal or flight. When we got to airport she guessed the wrong airline). The car was still nice so as an Uber it was a good ride, but at 3 times the price. But for a professional car service it was a quite a drop from what it used to be. Time to find a replacement.

Came during off time so very quiet and cleared out Clean…read moreenough, but suspicious stains and wear and tears Some of the Lights are dull and yellow Wide enough Disable friendly and colorful inside the BART

They have a story machine! A definite plus but it doesn't get the station to 4 stars just yet. The…read morestation could be maintained better, especially entering from the Geneva escalator/stairwell, which tends to be a trash magnet. Transfer here if you're on a Daly City bound train and need to get to points further south.

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.

I highly recommend the Events West Trolley Car! We had a recent City Hall SF wedding ceremony from…read more1-2pm. While planning the day I was struggling to come up with something for 14 of us to do between the ceremony and an elegant evening dinner. This was both our second marriages, we love the city, we are so happy,and we want to have fun.. (and not walk a lot ha). We are a group of 20, 40 ,50 and 60 somethings all dressed up and ready to go, but where?! Our photographer suggested we rent a trolley through Events West. We figured it would be a great way to stay dressed up and see the city with our out of town guests. Ben the owner was great. I contacted him and he suggested we stop at a food truck and bring a playlist as they have Bluetooth capability. He is very friendly and genuinely interested in helping his clients have a good time. I paid a little extra so we could bring champagne on board - (and snacks!) total blast. Ben is great with pre arrangements. Things went smoothly and no surprises. After the wedding ceremony, Liz , the amazing ,super fun , responsible , driver was waiting out front of City Hall for us. We all went out, took pictures and boarded the trolley! The party started right there as we turned the corner of City Hall - the best! We had THE most FUN adventurous afternoon! Liz rang the bell and we laughed and laughed- we were all different ages and having a blast. We stopped up at the Presidio food trucks.. had some tacos in our wedding clothes, hopped back on.. went below the Golden Gate Bridge.. went throughout the city. Liz dropped us off at our hotel on union square! It was literally the highlight of the day!! Everyone said it was such a fun great experience. We had no idea it was going to be our highlight and so memorable. Our day was foggy and cool but no one noticed. The trolley is enclosed and has an open seating area in the back. It was so San Francisco. I highly recommend this adventure! Events West - contact Ben, Ask for Liz ! It was absolutely worth every penny. My group said "tell Ben he nailed it"! I called him soon after and thanked him. He said he was out of town purchasing 2 more trolleys for Nashville!! He's going to start a service in Nashville! I told him I'd write a great review and he can share it with them too! If you have an event in San Francisco or Nashville, seriously consider the trolley. It's private, authentic (old trolley car but on wheels). You can chose to get off and look around or stay on and cruise around. We got off 2 times .. mostly just had straight up fun. Do it! LB

My friend and I used Events West for their Trolley on wheels to celebrate our birthdays with our…read morefriends. Best decision ever!! I'm honestly so happy with how everything turned out and our friends had such a good time. I got to play my playlist on their Bluetooth speaker they have set up in the trolley and it was amazingly loud and would catch people's attentions in the streets and they would wave at us. Ed the driver was super sweet and gave me several suggested routes. I went with his preference since I had no idea. On top of that one of my guests couldn't meet us at the initial pick up boarding spot. So Ed helped coordinate a location for them to meet us at and we picked them up from there. Super helpful!! The host Christine was friendly and great! She's a great host and really helped me with any questions or concerns I had. Armando the bar tender knows how to make one hell of a drink. Super impressed! Everyone kept telling me how much they appreciated it. And he was very patient dealing with my friends and I dancing every where lol. I would definitely hire them again!

We booked a party bus from San Francisco to a winery in Napa and had an amazing experience. Rick…read morewas fantastic--communicative, punctual for both pickup and drop-off, and flexible in accommodating stops along the way. The bus itself was spotless and comfortable, and we had a great time throughout the trip. Pricing was also very reasonable. I would definitely book with Rick again!

My friends and I booked a party bus for a day trip around the Bay Area and we had a great…read moreexperience with this company! Sam and Rick were very accommodating and easy to reach out to. The bus came with a cooler, cups and ice and we were allowed to bring our own food and beverages along. We all had a great time and the driver was really wonderful!

Very responsive to our inquiry for a van for a day outing. Very professional and competitive…read morepricing. Aggie (driver) went above and beyond. Would highly recommend MGL to anyone looking for a car service!

They are extremely professional. Always on time. The drivers are very respectful and friendly. We…read morespecially had a wonderful time with David who took us to a World Cup game and all the after parties. Extremely attentive. At some point he walked to where we were, to come find us and take us back to the car. Top notch. Very professional. We have been using their services for 3 years now and they ALWAYS go above and beyond!

Jerome was fantastic! He shuttled us from Mill Valley to SF and back for a friend's bachelorette…read moreand was extremely communicative, accommodating, friendly, and made the experience smooth and enjoyable. We had some really tricky narrow streets that he navigated with ease, and we were all extremely grateful for his flexibility. He was extremely easy to work with and I would absolutely recommend him in a heartbeat.

We had a great experience with this limo bus service for a group of 10 celebrating a 68th birthday…read morein Napa wine country! Jerome was friendly, accommodating, and made the whole day smooth and stress-free. Everyone felt safe and comfortable, and the driving was excellent. It made our wine tasting trip even more enjoyable. Would definitely book again!

Saturday Morning at the Bart Station…read more After dropping off my grandkids for their flight to the East Coast, I decided to take BART home instead of calling a Lyft -- even though my daughter kept telling me I should just take one. I've ridden BART plenty of times before. Usually it's crowded, sometimes a little grimy, but it gets the job done. This time, though, I was honestly surprised. The SF International Airport station felt clean, organized, and surprisingly calm. Maybe was because it was Saturday? Who knows. Either way, the whole ride felt easy and peaceful -- a really nice way to head home after an emotional airport goodbye.

When visiting San Francisco, taking BART which stands as Bay Area Rapid Transit is a cheap and easy…read moreway to get around. I love it that it's connected and accessible to both SFO and Oakland Airport as its last stop. While visiting SanFran the traffic can be terrible, and parking is hard to come by, when in areas but many stations are conveniently located near major streets and popular attractions. There are 3 major lines to transverse between NorCal area - yellow, red and blue. The BART is clean and most people respect and follows the rules of "no eating or drinking". I also like now each exits are cornered off in plexiglass....previously it was wide opened so you see a couple local people (mostly teenagers or young adults ) jumping over the turnstiles to avid paying the fares.