Quick to sign a contract and collect when finished but terrible trying to get them to respond when a problem arises. Pool lights no longer work and can get no response regardless of phone calls and text messages. read more

I have held off doing a review of this builder for a LONG time. We had issues with the deck almost immediately, which in fairness they compensated me for, however the deck still is an issue after doing an overlay. Now we have rebar coming through! Stacked stone is loose and coming off in many areas. Pool is only 5 years old. With the results that I got I would have been better off doing owner builder and just hiring the subs myself. The owner was never there! Pool was actually built in the wrong spot, then he wanted to charge me more for the extra concrete needed ! read more

Sapphire Pool and Spa - Rebar rust coming through. - Pool & Hot Tub Service Near Me - Chino, California

See all

They did a nice 3D rendering and the salesman seemed easy to work with, so a star for him. But if you're wondering why there are no recent ratings on this company, check their contract. It contains a "non-disclosure agreement" paragraph in which you will agree to pay $300 per day for reviewing the company here or anywhere else. (See below.) It raises the obvious question, why don't they want to be reviewed? We decided not to go with this company, mainly because of this provision in the contract. Something is wrong with this picture. Non-Disclosure Agreement This is to act as a bi-lateral non-disclosure agreement. Both parties agree not to share, post, or sell any private or public information about the other party with the exception of the necessary sharing of names and address required for the execution of this contract. ... Both parties agree not to rate or name one another on any public forum or site without the express written consent of the other party. The terms, execution, condition, or opinions of the aforementioned of this agreement are agreed to be personal and private information and shall not be shared with the public in any way shape or form. ... Both parties agree that it would be difficult to determine damages should the non-disclosure agreement be broken so it is hereby agreed that the penalty for damages shall be $300.00 per day for any unauthorized public post for the duration of the post. It is also agreed that small talk amongst friends and family may not be defined as violation of this agreement unless said small talk is broadcast in any way. The internet is considered a form of broadcast under this agreement. read more

Sapphire Pool and Spa - Pool & Hot Tub Service Near Me - Chino, California

My wife and I can't say enough good things about Sapphire Pool and Spa. Not only very professional, but full of insight, advice, knowledge and friendly. Kevin and Tracy are the best. Between Kevin's many years of Construction experience and Tracy's great communication skills, they make an awesome team. Our pool/spa is our second biggest purchase after our home. So you tend to be a little nervous. But early into the project, I realized we made the right decision with going with Sapphire Pool and Spa. If anyone has any questions or wants to come over to check out our pool/spa let me know. Sapphire Pool made everything easy and exceeded our expectations. read more

Sapphire Pool and Spa - Our spa with bar stools. - Pool & Hot Tub Service Near Me - Chino, California

See all

Scheduled a meeting with the owner multiple weeks out because I was told he has a difficult schedule. He no showed to an early morning appointment leaving me with no answers. Does not respond to calls and didn't let me know he wouldn't be coming. Unprofessional and lacks respect read more

Sapphire built our custom lap pool and what a difference it has made to our backyard! We were referred to them because they also built other pools in our neighborhood. There will always be issues that arise in a major construction, but Kevin and Luis made sure to address our concerns. We found that it helped to be as informed in the specifics of our project as possible, and patient. Our project was a lap pool with spa and waterfall, hardscape (with electrical), a BBQ island with pergola, and firepit. It came together beautifully. read more

See all

What a joke sapphire pool and spa is Kevin is the worst contractor to work with 10 months later he got his final check and guess what he will not return calls nothing works I have leeks equipment doesn't work what a nightmare Good luck if you hire him biggest mistake of my life read more

Justin, what can I say you've been amazing. I used to do my own pool service and decided I wanted to have accompany start servicing my pool for me. I hired a company and they were thy absolute worst they were ruining my pool! I met you and you were so friendly and willing to help. Hiring you had been the best decision ever, you are on time, professional and you really know your stuff. In all honesty my pool has never looked better. If you are looking for a pool service don't pass this company by you won't be disappointed! They're great! read more

Service is just not good. They are quick to call for payment but not willing to help after they are done. It's only been like 2 1/2 months since my pool had been finished but they didn't come do a walk through never a call. We've been calling for over 2 weeks they forgot to put our pump that keeps our pool flowing with water. And they just don't care don't come out always doing some thing more important then the customers. Just bad service. Kevin and Tracy are just horrible service. I wouldn't recommend anybody to deal with them. read more

Their work was OK but follow-up was always poor. We had an issue that may or may not have been related to their work approximately 10 months after completion of the project. Instead of being helpful, they were defensive and combative over the phone. We would never use them again. read more

It was a good start when the consultant was designing the pool. He worked with us incorporating the design. We have in mind and pen it down. Hell broke loose when the actual construction started. If I wasn't checking daily, there will be tons of mistakes. The workers are not looking at the plan but they go by what they were told by their boss. I was expecting d owner to supervise the work but Kevin only showed up when we call him because of certain problems or when he's getting the payment. We were not satisfied. We have to haggle for things to be done accordingly. read more

Kevin hunter is a stand up guy I appreciate all the hard work he did and even after 2 years of his remodel of my pool he still did what needed to be done on some issues that I was having I always appreciate a person and a company that stands behind their product read more

Just finished in July 2014. Despite the normal stress and concerns over building a pool (not our first), the project overall finished better than expected. When we had a concern, the owner himself picked up his cell phone and things got handled. The finishing of steps, coping, stone work, tile, etc. was our biggest concern, and it all turned out BETTER THAN EXPECTED...and we were picky lol. PERFECT coping. Request Peter for design, and the other Peter for concrete work. Beautiful pool and spa, would definitely recommend and use again. Thanks, Kevin! read more

Have to say, my experience with Sapphire Pools and Kevin were one of a kind. My backyard is not only set up for complete entertainment, but it is my personal playground as well. Seriously, since completion I only want to stay at home and enjoy my oasis. Thank you Sapphire Pools and Kevin... read more

Kevin is knowledgable, competitive with pricing, honest and will back his product. A great builder to have.

Worst after service ever. Our pool is less than 1 year old. The spa does not retain water. It drains into the pool. The area around the pool has decorative bricks and the caulking around the bricks is cracked everywhere. I have called him at least 7 times over the 6 months and he has not showed up yet. Twice, my wife stayed home waiting for him and he never showed up or called to let us know he was not coming. He always finds excuses. One time, he even says, oh, I was just in the area but I FORGOT. When I spoke to him just before Christmas, he told me he had the IRS on the other line and did not have time to talk to me. YES, THE IRS. He never called me back. I am surprised he is still in business. Don't give your business to him. You will regret it. Martin T. read more

Steer clear of this business! We had the same experience as another reviewer. The consultant, Morel R., gave us an estimate after we agreed on the type of materials and needed repairs for our pool. After signing the contract, they started the job but then disappeared half way through, always coming up with excuses ("Our guys had a flat tire", etc.), day after day, even though they knew we were making daily arrangements to take our dogs to the kennel so they wouldn't disturb them. A pile of trash was left in our yard the whole time, even though they had promised to take it away. We were going on vacation and were very concerned that the job wouldn't be completed on time. After numerous calls, they finally returned, only to do a sloppy job which left our decking stained, and the mini pebbles they installed are the wrong color. The repairs--the jacuzzi jets and pool lights--were never completed. When we called Morel to ask him to complete this, he stated "They were working when I left" (not true!) and informed us that he would charge $125 just to come see what the problem was. We have decided to call a real professional to finish the job, because he obviously is not the technician he represented himself to be. read more

I will tell you to stay clear of using this company especially dealing with Morel. I spent a great deal of money and my job still didn't get finished! I had to hire a different contractor and it cost me a lot of money to fix the issues I had. They still owe me money which morel said it was in the mail. It never showed up as he finally stop answering my calls. He hasn't responded to me in over 2 months. Do your research and make sure you are going with a company that stands by their word. Their employee Morel is a guy who says they will complete the job and leave you hanging!!! read more

This company is very unprofessional from the consultant to the owner. After the contract was signed and the excavation took place, they wouldn't show up for days!!! Highway robbery!!! Save your money and your sanity!!! Worst experience ever!!! Our pool didn't pass inspection and the owner Kevin Hunter refuses to fix the problem. In the beginning he said he would fix any problem that arises. BIG FAT LIE!!! I'm 8 months pregnant and he put me through all kinds of stress and didn't give a care. He tries to get technical with you and makes rude comments like "I don't have a crystal ball". My husband and I have never built a pool so we took every thing said to us to be the truth, and here we are looking for another contractor to finish the job. read more

We called Sapphire Pools after a friend referred us. They just had their pool put in and had a great experience with Sapphire, so we gave them a shot. After calling around to other pool companies for quotes, and feeling like I was a burden rather than a customer, Kevin from Sapphire made it his priority to make us feel like family. In fact, all of his real family were part of many steps in getting the pool completed, from pulling permits to plotting the gas lines with his mom, to pool maintenance with his brother. We sat with Kevin on a Saturday planning the pool, and signing the next weekend. Permits were pulled by Tuesday and digging started the following Friday. Fast and easy. Kevin and his team were professional and super patient with us, since we had a ton of questions as a new pool customer. The job was done in 6 weeks and it is just an amazing pool. We can swim with the kids or chill in our spa at night while looking up at the stars. We want to give the team at Sapphire a big thanks! read more

See all

My husband and I had a great experience with Sapphire Pool and Spa from start to finish. Our first meeting was with Peter and he was very informative about the whole process since it was our first time getting a pool. We had contacted about 5 different pool companies, but Sapphire gave us the best price for everything we wanted. After choosing Sapphire, Kevin (the owner) was helpful throughout the process. Any issue we had, he was quick to fix. The project was done in a quick and efficient manner. We love the way our pool came out. We have already recommended them to friends and family and as a matter of fact one of our friends already got her pool built by them as well. read more

It would have given them more stars because the pool seems fine so far apart from the plaster is very patchy looking and a crack in the coping that Kevin says is normal and not really fixable! I'm just hoping the pool holds up better than their after sales service. The job took a couple of months with a 2 week period in the middle where nothing much was going on but it was finished pretty much on time. I called Kevin numerous times asking him to 1. grade the rock hard lumpy earth left beside the pool by the Bobcat, he never did and 2.give me a demo of how to maintain the pool and equipment. Eventually he just gave me the number of the pool guy and told me to call him. Not a good way to get referrals. read more

After obtaining several bids, we went with Kevin at Sapphire Pool for the refurbishment of our 15-year old pool. The job entailed new equipment, plaster, tile and coping. The crews did an outstanding job and the work was completed on time and on budget. The pool looks beautiful! read more

Sapphire Pools remodeled our second pool. They did such a great job on our pool in corona when we moved to Anaheim Hills I didn't even get estimates for our remodel. I called Kevin they started right away the job was finished on schedule. They demoed the pool and concrete in a week. We did new coping, tile. pebble tech, equipment, added a firepit and poured 4 trucks of colored concrete. They did such a great job our neighbors are having them do theirs now. Highly recommended. read more

From start to finish the job was a complete nightmare. A week after the start date someone showed up stating "he was there to bid the demo of the project". Kevin was only on the job site five times, three of the times was to pick up the check. Some of the contracted companies were showing up at our door asking for payment because Kevin wasn't paying them. We had at least seven major issues with the contractors work, when it was brought to Kevin's attention he became argumentative. We ended up taking him to the State Contractors Board where they confirmed our complaints in their report which would take approx. $9,000.00 to repair. During this process we found out that he was working without Workman's Comp insurance but his employees confirmed they were getting paid from Kevin. Looking further into his background we found he had another pool company that went out of business, he also had judgements against him from the State Contractors Board. Do not hire this company unless you are prepared to watch over the crew daily. Do not pay unless you are completely satisfied. read more

We reviewed lot of pool contractors and went with Sapphire Pool and Spa team as they were most transparent and knowledgeable of all. I had done my homework in terms of what would be my overall cost of doing a pool on my own (using multiple contractors) and they worked to be the closest without compromising on the standards of piping, pebble finish, deck finish, automation and water filter systems etc. The whole work was done as planned and with rigor of a professional pool construction company. They gave us the flexibility of choosing the kind of stone finish we want and made the pool functional within 3 months in spite of the holiday season. We were happy with the modesty of the team and flexibility to redo some of the stone finish. The final outcome was really great and with some initial learning got the hang of the settings of the water filter system, which could have been handled better during the final handover. We ended up giving them more work and they did a great job again to make the backyard look nice and beautiful. Will recommend them to smart home owners who want value for the money spent and hassle-free work! read more