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Ruff Day Pet Sitting

5.0 (1 review)
Closed • 9:00 am - 9:00 pm

Services - Ruff Day Pet Sitting

Dog walking

Pet sitting

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11 years ago

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Sara Lutz Pet Services

Sara Lutz Pet Services

(7 reviews)

Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Commonwealth Veterinary Clinic

Commonwealth Veterinary Clinic

(4 reviews)

I've been a pet owner for 58 years and an animal lover for as long as I can remember. Veterinarian…read morehave always been a part of my life too. As a kid we'd see Drs Buzz and Barbara Boyd at this location w pets in times of joy, crisis, routine, and sadness. I admired their knowledge, and their respectful and kind approach with me and my pets to the extent I always wanted to become a vet... this desire waned when I figured my aptitude probably was not up to that required to pursue such a profession. On their retirement we moved on to other vets in the area who had the skill, reputation and manner we sought. Eventually time again came to choose a vet and we moved our patronage here. I felt a sense of warm nostalgia returning to this location. My wife has done most of the visits with our pets here for maybe 5 years. I've had 3 instances there, each involving the euthanasia of a beloved dog. (This not something my wife wanted to experience.) In other instances with different vets, they'd carry out the procedure in my presence, offer reassuring consolation that having watched the pet grow the vet could also tell the time had come. The veterinarian seemed to respect my opinion and insights on the dog's health, shared experiences of similar situations, and left me with a feeling of confidence and dignity having carried out what some call the final act of kindness. Each of the three experiences I had at this clinic were unpleasant, disappointing, and left me with a layer of sadness on top of the grief of the loss of my beloved friend. First of all in a very modern manner the vibe is tantamount to being in my own mass produced primary care doctor's office... The girls at the front present nice enough, but of course, very tied to what information their computer has or needs updating. Each of the vets I've met with, as they've been different each time I've been, seem very self important, that I'm imposing on their time, give me an impression that once I finish talking they'll tell me the facts... a feeling my thoughts, experience, or insights into my animal are quaint yet unimportant and indeed led me to question my heart breaking decision my pet's time had come... Furthermore at the worst time in a pet owners life, my experience w the euthanasia was clinical, rather than comforting, in two of the cases although the animal had been a patient for years was not known by the doctor. My friend was taken into a different room to have something done then returned to me for the final part of the process. These times of separation terrified my pet rather than comforted my friend. Each of these times left me with as noted earlier a layer of sad disappointment of the experience on top of the grief at that heartbreaking time. We're told to be responsible pet owners, spay and neuter, immunize and always offer a loving safe peaceful existence to our pets. My (apparently old fashion) experiences offered my vet would be a partner with me thru the life and death of my pets. This modern practice has changed that hope and expectation, and let me down in not offering that partnership I sought. I have only these experiences to reflect upon for this review. I presume the medical aspects of this practice are good, definitely modern and up to date. And I may have an old fashion opinion so young patrons may appreciate their style. I'm not going back...

Great friendly receptionists... helpful vet technicians and caring veterinarians make this a great…read moreplace to trust with your fur babies... Thanks for always seeing us asap for our medical needs and check ups ... convenient and good hours ...

Ruff Day Pet Sitting - dogwalkers - Updated June 2026

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