Great customer service rep (Zach) . Service was fast, efficient and reasonable rates. No hard upsell like many others

Salesman and manager were very rude to an 85year old female...i felt they took advantage of me. Elder abuse. Maintain department is the best this is why I bought another Suba. If they behave this negatively to others they will not be as popular. I put a negative come t and they took it off. If you are a female go in with a msle. All the negativity they say about car sales is what I got. The salesman after I bought the car said screw you and hung up. What kind of a company would hire someone like that. Manager just ignored me. Very rude read more

I have been a loyal Subaru owner since 2021, having purchased multiple vehicles and planning to buy a third soon. My experience with the service advisor Zack has generally been positive; he has consistently provided exceptional customer service, ensuring my maintenance needs and warranties are meticulously managed. Each visit has been efficient, with quarterly maintenance typically ranging from $800 to $1,500, but I appreciate the thorough care I have received. However, my recent experience with a new service advisor, Jose, has been incredibly frustrating. Initially, I tried to be accommodating, understanding that he was new. Unfortunately, he was consistently rude, failing to greet me or provide any updates on my vehicle. I made it clear that I expected a time estimate for the service, especially since I live less than a mile from the dealership and often require transportation arrangements if the service takes longer than anticipated. During this visit, I had a tire pressure issue that was supposedly fixed. I was quoted $200 for the repair but ended up being charged $380. What is particularly concerning is that I was never informed that only one tire pressure sensor would be replaced when I believed all four were being addressed. This lack of communication has left me dealing with the same issue just weeks later. When I attempted to follow up with Jose, he was dismissive and argumentative, insisting that my bill was not as quoted despite my documentation. Additionally, I was charged a diagnostic fee, which I have never encountered as a loyal customer. This felt like a slap in the face, especially given my history of maintaining my vehicles through your dealership. As a loyal Subaru owner, I expected better treatment and transparency. I would like to speak with a service manager about this experience, as I am seriously considering taking my business elsewhere due to the poor service I received from Jose. It's disheartening that a single service advisor could jeopardize the relationship I've built with Subaru over the years. read more

if I could leave a 0 I would. We purchased a car here and a couple years later traded it in. This is when our nightmare started. We traded in our BRZ, and called Sarasota Subaru to start the process of getting back our warranty monies. it has been almost 90 days and we still don't have the money back. After fighting with them, we finally went to the dealership to pick up the checks. we were told they would be ready for us. They still had not cut the checks, or signed them. We have been told by the GM Tim Reeher that this process was our fault, which is was not. it was his finance person's fault Melissa who couldn't do her job correct. This dealership is completely incompetent and only wants to point out faults that they project onto the customer. Tbey attempted to keep $1800 of ours.... we had to fight with them to get money that was owed back to us. read more

I tried to buy a car. They wrote the sales agreement up with the terms that I would be financing 100% of the car but I was paying cash. They refused to make the correction even though I had told 2 reps that I was paying cash. They simply wanted to make more off of me with the financing. While I was waiting for the corrected contract they sold the car to someone else then had problems getting someone to take my call. Apparently I was unreasonable for wanting the contract to be accurate. Oddly they also insisted that I sign a Power of Attorney for the transaction, this is their standard practice. I was not using a POA so said I was going to skip signing that form. Experience with Sarasota Subaru was surreal, I never expected such unethical and unprofessional behavior. They lie. Bill K was my sales rep, avoid him! Never sign a contract with terms you didn't agree to. They are playing sick games on people, pathetic. read more

I ordered a small part. I called 6 days later just to find out theyre going to work on it and will be shipped in a week?! so if I didn't call I'm sure I would've been waiting a month. unprofessional read more

I bought my legacy in about six months ago. It's only 49,000 miles on the vehicle. I just came in for an oil change and the price on four tires. It came back and told me my cabin air filter needs to be replaced. I need lower control, arm bushings yeah antifreeze need to be drained and filled, and I need to replace the brake fluid. I said to the service advisor. I don't wanna say any names cabin air filter was only a month old. It took a photo of some kind of lint on top of it when I got home I removed the cabin air filter remove the lint that was on top of it. I don't know where it came from. The rest of it was clean. Oh I also stated to the Service advisor that I was just recently there for a timing belt replacement. They put a hole in my radiator and had to put a brand new radiator in my vehicle and now I need antifreeze replacement.? well I had expertech in Englewood replace four tires and do a wheel alignment. Change my oil for me and they told me I did not need lower control on bushings and my antifreeze is fine. One way you can improve is not lying to the customer. read more

Very poor business practice. I had an appointment to close a deal on a used Mazda Miata, my salesman, a very nice man and a credit to the company, had called me and set me up for his first appointment of the day, as we were waiting for a repair to the air conditioner to complete the deal. It seems the sales manager authorized a sale of the car to a walk in customer minutes before I arrived for my 1:00 APPOINTMENT. So now I am an unhappy customer who acted in good faith and my salesman lost his commission on a deal he spent considerable time setting up. Not the way to build good will to a bona fide buyer. read more

I had a scheduled appointment for an oil change. 55 minutes later I was trying to be convinced into a 30000 mile maintenance new wipers and tire rotation. Tires are brand new 5000 miles on them. Any "mechanic" should be able to see this. Of course I declined and asked for my car. 2020 Outback with less than 50000 miles on it. Wife and I had our 2019 Ascent in there about a year or so ago. Great experience. I noticed that everyone we dealt with on the Ascent was no longer working there. All new employees. I'll go to my original dealer from now on. Live and learn Wow now I'm getting emails of certain doom of my car if I don't take care of wipers and air filters. Title of email "Robert, your Outback needs service immediately!" Evidently my cabin air filter is going to be the death of me. LMAO Have you guys no shame.....Too funny. Will never go here again. Please remove me from your customer list. read more

We just purchased a Subaru Outback from Sarasota Subaru. Our sales consultant was Evan Yandell. He was exceptional. Very knowledgeable and informative. He answered all our questions. Made the experience comfortable and timely. We would highly recommend him! read more

They won't fix your car after multiple tries, but the sales team will sure call and try to sell you a new one.

BUYER BEWARE! charged $1500 restoration fee only to find many problems with the car, including a oil leak. VERY DISHONEST! Do not finance with Rick. read more

Sarasota Subaru - Auto Repair Near Me - Sarasota, Florida

Great customer service. I am a longtime Subaru owner. Living in NC, I was in Sarasota for only 3 days. Had issues with my Car Play app. in my Forester. I stopped in unannounced, no appointment, begging for help! Joe Reed stopped what he was doing, sat in my car and solved the problem in 10 minutes! That's what I call customer service! You can't go wrong with a dealership who is this willing to help a customer. Thank you Mr. Reed! read more

Last year I called to set up service and the person answering the phone was super rude so I called the Bradenton Subaru. Much nicer. Fast forward to yesterday. I called and talk to a service manager who said I could walk in for an oil change or scheduling would be better. He was very friendly and did not seem to be in a rush. I called back today to schedule for tomorrow. The person answering the phone today (Office manager or receptionist) sounded in a rush and said she had nothing available until April 20. When I mentioned the service manager told me yesterday that it would be fine to walk in or scheduling would be better she said she had no idea why he would say that. This specific dealership needs to get there ish together! I will continue to drive the hour to Bradenton for better service!! I hope the dealership reads these comments. I will also share in SRQ word of mouth fb groups! Maybe someone can suggest a locally owned small business I can give my money to instead! read more

Well if you are looking for a dealer who actually wants your business and is willing to work with you without having to play games then this is the place. I first dealt with Andrew Holzapfel as well as the general sales manager Marcus Molano who are both two solid human beings. I gota say first it was truly a pleasure dealing with Andrew. He truly knows his cars and is an overall great person to deal with. No pressure and tells you what you need and provides options. and we had some great convo period about life. Same goes for Marcus. Zero pushiness which people don't want to deal with. These guys know that Subaru buyers are truly a niche audience of buyers and that when we are interested, we will buy when it makes sense and feels right. Toyota dealers need to take some lessons at this point cause it truly is night and day. Thank you guys so much. A pleasure dealing with you both as well as Mike Dame in finance who made my life very simple when finalizing everything. Thank you again guys.. Maybe the best dealer I have ever been to!! And I have dealt with many over the years. read more

I was very unhappy with the new car sales department. They waste your time and are overpriced. When you communicate that you will not do business with them they give your information to another salesperson, worse than the first one. More time wasted. Love the car, but will never purchase from this dealership. read more

Dan was nice at first but then I was buying one car and I had went to the store really quick and when I came back I had gotten a message telling me congratulations for trying to buy a another car that wasn't the car that I wanted and he didn't have permission to do that he could have said straight up hey you weren't accepted read more

I scheduled a simple oil change days in advance. It went in 10 minutes before the appointment time and 10 hours later I received no messages with the exception of the call me if you have any questions. I found the manager's name and information and after I emailed, I was contacted by the manager. I was taken care of and picked up the vehicle the next morning. The manager assured me that the issue was an aberration and the issue was rectified. I might be attempting to use this dealership again in the near future thanks to his help and intervention. read more

I had a 11:30 appointment today, but I had not received any confirmation email, so I called them to confirm, and I spoke to a woman, Amanda at service. She said I was not on the schedule. I told her that I spoke with Mark who set up my appointment. She said he was with a customer but would have him call me. An hour passed, and nobody called, so I called back, and spoke to a different woman. I asked for either Amanda or Mark, and she said there's no Amanda nor Mark working there -- WTH!? This woman was quite rude, so I asked for the manager. He said his name was Corey. I also asked for her name, then -- she hang up on me! This experience really crept me out, and I felt like I was in the Twilight Light Zone! I found another dealer in Bradenton. I took my car there, and had a very pleasant experience. read more

We recently bought a car here and had such an awesome experience. Our salesman Mike was fantastic. He never pressured us, gave us as much information as he could and made the transaction so smooth. We were in and out from start to finish in less than 3 hours. And as far as prices on vehicles their prices are the lowest of all the Subaru dealerships in the area. You will love this dealership and all that they offer. read more

They provide professional and courteous service from sales through the service department

Zack did a great job helping my daughter shop for a car in her budget. He was able to buy our Toyota off its lease and was a better deal that Toyota offered us helping her budget a lot getting the equity out of the lease. It's a great experience working with a dealership that is making the process simple, and no sales tricks l, making not easy for a first time buyer to understand and make the right decision. read more

Bought a 2018 truck in the beginning of 2024. Already had to put over $2500 into it for basic maintenance after being told the car had a full inspection. Did not check it over or terrible inspection. Not a happy customer read more

So far so good. I took my 83 year ild dad's 2012 Subaru Tribeca that he can not longer drive for service. Due to his age, he cannot drive anymore. But the car is in a good condition. But I had no idea about the service history. The people at the service department was very nice and walked me through their findings. Luckily there was not much issues at all. Only the oil change was needed. I will being back my dad's Subaru again for service. read more

I inquired about a used vehicle online through their website. After talking with 3 different people over the span of 3 days, I received a call back from a salesman's. He advised me that there was a leak in power steering line and I would have to pay $2000 EXTRA above the listed price to fix it before I were to even purchase the vehicle. There was nothing online stating this vehicle had any kind of problems let alone a price increase for a problem that had nothing to do with me. My boyfriend called the dealership to speak with management who told him they have already put a bunch of money into this vehicle. ALSO, nothing on the website about vehicle having any issues that they would have to put money into. Very misleading and very unprofessional. Wouldn't trust these people with used vehicles nor ever do business with them. BEWARE. read more

I went to them 2 years ago to have something trivial done to my Forester. I don't even remember what it was. Within a month I received a mailing from them stating that my car was over due for service. Since then I have received 1 or 2 mailings from them every week! Earlier this year I called and asked to be removed from their mailing list. I was assured that would happen. 6 months later nothing had changed. 2 months ago I sent a request to be removed from their mailing list via the contact portal on their website and told them my previous experience and said if the mailings didn't stop I would start sharing my experience online. Well, two months have passed. I am still receiving mailings every week. And, I am sharing my experience. I don't like companies that smile to my face then repeatedly ignore and disrespect me from afar. read more

We get great service from Subaru staff and repair personnel. Very knowledgeable about a car that has too many whistles and bells for us older people. We are treated with respect. read more

Frank S in the service dept was helpful today. He was honest about my service needs and did not try to get me to do any unnecessary repairs as I have experienced at other dealers. He was also friendly and customer serviced oriented and has been with the company for 21 years which is saying something nowadays! The whole team in service has always been polite and helpful. Recommended! PS note that the fees are pricey but the adage "you get what you pay for" applies here. read more

All I can say is that this place stinks. I got no help from behind the counter and all I got was shrugs. I decided to go to an independent repair shop and was taken care of right away. Let the buyer beware. read more

If you are looking for a car DON'T go to this dealership,they are playing games. Last week i went to buy a car , after I tried it and they checked my car to trade it in , they gave me an offer and they printed out the out of door price the whole deal all together i been waiting for the finance guy for almost two hours , they came back to me and said the price changed. I don't really don't know what kind of business is that !! They are way far of being professional. DON'T GO TO THEM. read more

Bought a cross trek for our daughter up north. Our salesman was straight forward and extremely helpful. Would recommend Sunset to friends and family without hesitation. read more

It has been long overdue but today I would like to compliment Mr. Frank Suarez from the Service Department. He is very helpful, kind and professional. He is also very genuine and passionate about his work. Over the few years I have been coming here Frank has always given me the best of service, advice and help. He is a true professional and definitely an asset to the Sarasota Subaru dealership. Thank you! Frank you rock! read more

My husband and I had a wonderful, stress free experience purchasing our beautiful new car. Mark Jones was our sales person and he could not have been more personable, informative, nice and knowledgeable. He went out of his way to make sure that everything went smoothly throughout the transaction. We were thoroughly impressed with the excellent customer service that we received from him! read more

What a wonderful car buying experience. Mike, the salesman made this the easiest and most pleasant experience ever. We won't hesitate to buy here again. Very knowledgeable, friendly and professional. No hidden costs or run arounds, just good , honest pricing on great cars. read more

This place is a nightmare. I bought a car there last week, paid cash. Had to see the F & I person who is a world class jerk. He had the paperwork ready, along with an error of a $1,000 overcharge (wasn't his fault of course). They told me that it was the law that they charge a dealer-mark-up and they are audited to make sure they do that, or they have to pay a fne. They told me that I had to havethem register the car for an additional $250 fee and that I coudn't go to the DMV and do it myself, furthermore, if thye didn't do it, it would be illegal for me to drive the car off the lt. The vehichle was mis-represented, no one that took even a minute to explain the vehicle after I gave them a check. I had never bought a car in Florida, so they got by with their misrepresentations, it won't happen again with Sunset Subaru because I will never go there again, and now I know that all the things they told me wren't true.There is something creepy about the place and the way the people act, I will never go there again for any reason. read more

Very laid back. Very informative. The entire experience was stress free. The sales person answered all our questions and the entire process only took a couple of hours. read more

Sarasota Subaru - Picture of the front of the dealership. - Auto Repair Near Me - Sarasota, Florida

Of the dozen or so car purchases I have made, this purchase in sept.2020 on a new outback was the best. No pressure, no stress, no hidden charges or gimmicks. Was quoted a good price, offered a good price on my trade and there were no hidden charges! Said to the wife on the way there we would be going home in the car we were in. Lets enjoy the day have a bite to eat and go home. To my surprise we both felt it was an honest deal and an honest dealership. Did the deal, went home in a new car with no buyers remorse.:]:]:] Sunset Subaru sarasota fl. was good to us! read more

The Subaru battery installed at the end of 2020 had died, and after jump starting, it was taken to Sarasota Subaru and it was charged and I was told it was good. After three more times of being dead and jump started, I called and asked for an emergency appointment to fix or change the battery. I was told the next appointment was in 2 weeks. I complained and they said they would have a service manager call back to see if I could be fitted in. I waited the rest of the afternoon and the next morning without a call back. I decided to call AAA and they came out in 30 minutes and tested my battery and put a new one in because it was dead. I wrote a negative E-mail to the dealer and the service manager called and sad they were busy but could fit me in. I told him I was through with Sarasota Subaru after being a Subaru customer for 50 years. read more

Sunset Service test drove my vehicle and got rear ended. My car had to be in the body shop for over a month. They installed the wrong mudflap on the right rear quarter and tried to tell me that it was the only one they can get, it did not even match the original or the left side. I had to take the car back up there and have them correct the problem after finding the correct mudflap and contacting an attorney. The paint does not match on the bumper, and their excuse is all bumpers don't match the car even when brand-new. This car is only a year and a half old and garaged. They keep feeding me with excuses, excuses, excuses. Save your self issues and problems and do not support this dealership or Chevy Sunset in Sarasota Body Shop. They are a joke. read more

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I'm so happy with this team I'll never go to another Subaru again. Donato DeAngelis actually made my day, and I couldn't have asked for better service. Not only did he give me some good car advice and some laughs, he actually pointed out things that no other Subaru dealership ever cared to mention to me after I bought my Impreza in Colorado and returned home to Florida with it. I feel so much more educated about my Subaru now and it was a pleasure to also meet Frank Suarez and the service team who went out of their way to make sure my car was taken care of. Thank you so much for everything today, it's highly appreciated and I've already made it a point to tell my experience to my friends and family. read more