You provided services to my son and I between May 26, 2023 and August 25, 2023, which has resulted in significant disfigurement requiring donor gum grafting, physical trauma, and emotional distress to myself and my son.
On or about August 4, 2023, you performed services to remove my
existing veneers and crowns and prep my natural teeth for veneers, take x-rays and prepare digital imaging for lab work production of the veneers. Neither myself or my son were ever asked our preferences on size/shape and were told to trust your artistic preference.
On or about August 24 2023, you delivered a new set of upper and lower veneers for me and my son . On this date, three of the forty veneers broke during delivery. And one of my son's veneers popped off while eating dinner this same evening. I also expressed concern for the color distortion and the size of my teeth during this visit.
On or about August 25, 2023, we returned to the office to re- bond the veneer from the night before and to discuss options for my front teeth which I believed to be too short. You were angered and openly shared this and said you were overbooked by your staff who considered you to be a "machine rather than a man". At that time, you agressively and painfully shaved back off the two front veneers, over-corrected my gum line and delivered an over-sized cartoon looking temporary set of two front mis-aligned teeth. As to this issue photos have previously been provided to you.
Also, on or about this date, I overheard another patient with similar concerns and noted your defensive reaction in that case.
On or about August 26, 2023, I emailed you to inform you that two more off my son's veneers came off while eating french fries. Additional photos were provided to you to document this incident.
On or about August 27, 2023, I emailed you to inform you that one of my veneers came off while flossing and that most of my teeth were so tight and full of concrete that it was not possible to floss. Additional photos were provided to you to document this incident.
On or about September 5, 2023, I visited a prosthodontist in Sarasota FL, He noted that both mine and my son's gums were in terrible condition due to your work, and the concrete bonding the veneers was "all over the place" which prevented proper cleaning and gum healing. While trying to clean up the concrete so that I could begin to floss in order to improve gum health, an additional veneer popped off in my mouth. My new Dr. noted that if these were bonded property that would never occur. He also expressed disappointment in the size of the veneers for both myself and my son. Photos can be provided to substantiate this fact.
Your retaliatory attitude toward my input and your aggressive, neglectful actions have caused me to experience significant pain and disfigurement of my gums requiring donor grafting. Of the teeth that still remain in our mouth, we are both wholly dissatisfied with the appearance of those teeth. One of my front lower teeth has a brown mark on it, and this defect was never explained as a possible risk with the diamondeers (for which I paid a $23,000 premium). In addition, the shape and size of my teeth are incorrect, and because of the gum disfigurement and surgery/healing required, I am still using two front temporary teeth. In most offices, both the shape and size of the teeth are evaluated prior to delivery, however in your office, there appears to be no way to evaluate the shape and size of the teeth other than by delivering the teeth and then drilling them back off if they do not fit correctly to which you take offence and retaliate medically.
Finally, the pain management at your office was also very disappointing to me, in that nitrous was said to be unavailable and I cried through much of my hours-long office visits due to significant pain mismanagement and rushed neglectful work.
In connection with the services provided by you, I paid your office a total of $128,000. Even worse, I flew across the country, because I believed that your office was a state-of-the-art facility with celebrity clientele and capable of achieving amazing results. That was entirely not the case. read more