I'm a forever customer with Sarks Automotive. Jeremy and his team worked diligently on my vehicle. When my Pilot had a misfire again, Jeremy quickly responded to me via messenger and asked me if I could bring it in as soon as possible. Brian was the mechanic who was determined to find the problem and wouldn't give up even though it was a hairline crack in one of the spark plugs that was hard to find. Marie and Shan kept me updated on the status of my vehicle repairs. They're both awesome ladies! Thank you guys at Sarks for going above and beyond for me. I highly recommend this company for your car needs! Sincerely, Lee read more

We have been a customer of Sark's for several years. We've had work done on several of our vehicles. Things were great, at first, but then we had a really bad experience that really just surprised the heck out of us. We made an appointment for our Mustang to have an H-Pipe installed. Our appointment was at 10:00am (on a Saturday) and when I got there, I was told it would be 1 1/2 hours before they could get it into the bay. I hit the roof! My husband always deals directly with Jeremy Sarks, the owner who assured him the 10am appointment was good and that his wife would be bringing it to the shop. I was not going to wait 1 1/2 hours because this was a Saturday and I had a lot of things to do. The staff was rude and acted like they really didn't care. I was really shocked and blown away because we have always had great service there. So, I messaged Jeremy directly on Facebook and he apologized profusely and said that he let the shop know I was coming and that I was a top priority. He offered to come to my place of employment the following Monday and pick up the car himself and take it back to the shop, do the work and return it to me. Ok, fair enough. So, that is what happened. The transaction went smoothly, but I was personally taken back a little because Jeremy sent his employees inside to get my keys and to drop my keys off. I guess I expected him to actually come in and see me, but okay, whatever. They got the work done. We used them a couple more times after this with no issues. Until Friday, Sept. 11th, 2026. My husband contacted Jeremy directly about getting new rims (that we had bought) installed on our Raptor and to possibly install some lights. We agreed on an appointment of Friday at Noon. I had my mom meet me there and left the truck so we could go to lunch and run some errands. I specifically asked Kayla, who was working the desk, how long it would take. She said 1 - 2 hours on the rims and 2 - 4 hours on the lights. I told her the lights were a 1 hour job, so if it was going to take longer than that, just don't do them. So, in my mind I was looking at 3ish hours. I had asked her to text me when the truck was ready. Well, we had finished our errands and I went in to see if the truck was ready at 3:45, thinking they have had plenty of time to get things done. When I arrived, they had just started on the truck. They had 1 tire done. How can this be when we had a 12pm appointment?!?! I was then told that I was a drop off appointment and it would be finished before they closed at 6pm. Um, NO! That was not what we were told. When I inquired about times, Kayla never told me I was set up as a drop off. She gave me specific wait times. So, pissed off was an understatement at this point. I asked to speak to Jeremy (who my husband made the appointment with) and I was told he was on a phone call. I told them I would wait. They told me they didn't know how long it would be. I contacted my husband and at this point he just wanted them to put the original rims back on and we would be done with them. Well, the manager said they would do that, but we'd have to pay for the work they had done. I told them the hell I would. I'm not paying you for nothing because the work that was supposed to be done was not done. Then I had a mechanic come out and tell me they were working on the 2nd tire and they were taking their time so they didn't scratch up the rims and blah blah blah. He stated I was a drop-off appointment and drop offs are completed before closing. We were NEVER told this! We had an appointment. IF Jeremy would have simply told my husband that Noon is fine, but it would be a drop off and they'd have it done by 6pm, then I would have been totally fine with that. IF Kayla would have told me that I was a drop off when I specifically asked her about how long it would take, then that would have been ok. BUT no one EVER mentioned that I was a drop off. Of course, this whole time, Mr. Coward (aka Jeremy Stark), never showed his face. Never came out to see me. Nothing. I'm sorry, but I've been in customer service for over 35 years and as a business owner, when something is going South in my shop, I would jump in so things do not escalate. But yet again, he has his little worker bees do his dirty work and he never shows his face. I asked the technician if they were to complete the job, how long would it take. Instead of a simple answer, he started telling me they had to order new valve stems and they wanted to take their time and blah blah blah. I was like, just stop and answer my question as to how long will this take. He said 1 hour. I was like was that so difficult. I said go ahead and don't touch those lights. I knew if they were not capable of installing 4 rims that I didn't want them anywhere near my lights and wiring. So, they finally finished things up and I gave them the money we were quoted for the tires and that was it. NEVER EVER AGAIN! read more

Probably the best shop I ever went to in sc since I moved here in 4 years!!! Regina and Josh amazing communication! Super friendly!!! Definitely coming back!!! Prices are amazing! read more

This is the worst auto repair place I have ever experienced. From oil changes to repair. Even if you take your car early you have to wait for ever. Please DO NOT TAKE YOUR CAR TO THIS PLACE YOU WILL REGRET IT read more

I was scheduled very quickly, work was reasonable and done within 24 hours. They have followed up twice to confirm satisfaction.

Easily the worst Autoshop in all of Greenville. Dealing with them on and off for MONTHS cause they can't fix our break issue. Rather than just giving us our money back, as we requested multiple times. They throw more parts at it and keep paying games to do anything to avoid giving you your money back. Owner is nothing but a No good- Hick. read more

I regret not reading the reviews before taking my car to Sarks. What's more telling than their bad reviews is their responses to these negative reviews; defensive and argumentative, just like my experience. I was charged $169 to install and align headlight bulbs despite the fact that their process was a simple trial and error that any DIYer could do. This was not explained to me before I was quoted or charged. Needless to say, my headlight bulbs were not properly adjusted and rather than sympathizing and offering some equitable solution, Jeremy became defensive and instead chose to take an argumentative tone with me on the phone. This is definitely one of the robbery-shops your dad warned you about. Save your time and money and take your car elsewhere. read more

Good and quick service! Been coming here for two years and had a couple mildly significant issues repaired on my car. Affordable and honest.

Please take care with this place!! My nightmare started on 03/23/2024 when I went to these bad places that were recommended for extended warranty insurance. The first time I asked the staff if they had experience on land rovers and I asked more than one time to be sure and they said they have been working for years in any brand of cars. Then they say need 3 days to fix the car that has AC Line damage and driver-side wheel bearing issue and have to be changed. Then they say need time for the parts order and from 3 days goes to one week. Then they said the car had extra damage and had to change the axle on the driver side which had an extra 1k cost and I approved because I need my car fixed. The Cost is 2.5k they say and from 1 week the car stays in this bad place for 3 weeks because they say they can't find the right part. After they said many times "The car is ready tomorrow" they finally returned the car on 04/15/2024 with still issue on one of the sides and supposedly the AC Line was repaired. After a week of waiting they supposed contact me for the other side repair, they didn't contact me to check the car again I went to EUROVER and they made a check and fix the passenger side bearing and reported to me the other job was done by SARKS Automotive due as a result is a bad job and make more damage. The AC repair is not working again so all the job they do is bad and have to do the check and repair again in another place. I asked on the side on 05/07/2024 in the morning to the owner about a refund because of the bad job before I started any legal action and he's acting so violently yelling and bad movements like taking me out of my car in the parking lot at the shop. I have to make a police report on the situation. This a long review just to make sure no one has the same problems with this place and the owner. Now I have to pay again for all the job they do and the extra damage. read more

Messed up my Rodeo. Was running fine but two weeks later engine locks down. No oil. Had to get engine replaced due to leaving out oil plug.

Took my vehicle there for transmission replacement under the warranty. (Over $4000) Vehicle was there from Oct to Dec. Warranty agreed to pay the National Average rate, which was $150 lower than what Sark's charged. Instead of telling me that, they informed me that the $150 was my warranty deductible. Very unhappy with this lie because after talking with Warranty, I found out that I have No Deductible. Complained back to the company, but no resolution. Time to look for another automobile repair shop. Very disappointed. read more

Today was my first time visiting this establishment. The people were friendly and the ladies went out their way to make sure everyone was comfortable. They offered coffee and even made fresh popcorn. They provide recommendations for your car without the pressure that most dealerships do. I was here for oil change and tire rotation but many others were here for repairs. This place was recommended by a friend and I'm recommending this place to you--try Sarks Automotive and you will not be disappointed!! read more

If I could give this place 1 star I would - I took my car for service I put down $500 as a hood and when my insurance company got involved and disagreed with their estimate they decided to not release my car - so customer be aware , then I go to the police station the police state this company has a habit of doing this little trick - so at this moment I'm at the police station trying to get my vehicle back - this place should be shut down read more

I take my vehicle here all the time for service and repairs! The staff are very friendly and also offer military discounts. Wonderful service on vehicles and never had any issues! read more

These guys saved our asses! We started a road trip, and the very first day the blower stopped working. No A/C and no heat. Mike and team diagnosed us as soon as we arrived and got us on the road in less than 4 hours. Killer service, Killer kindness. Awesome folks here! read more

Definitely WOULD NOT RECOMMEND....STAY AWAY. We brought our daughter's car in for a small oil leak and a power steering issue. They told us that there was a list of work to be done and it would cost a little over $3,000 to be fixed. We paid them and said to go ahead and do all the work they needed to get it completely fixed so her car can get her through college. The day we brought it home, it was still leaking oil. They admitted that they made a mistake and said they would re-fix it. They came and picked it up. They had her car for another day and when we got it back the second time it had 2 leaks instead of just 1! Instead of just leaking oil, now it's leaking oil and antifreeze from the radiator that they just replaced (that was one of the items they said needed to be done, but now we wonder if that even needed be be fixed in the first place). We brought the car back in again and now they are telling us that we need to pay them another $800 to actually fix it and that things like this can happen when they work on one area and another area can break. If there was actually a risk of things breaking when they worked on the car, that should have been disclosed up front so we could determine if we wanted to take that risk, but nothing like that was discussed at all. They never fixed her car and had they told us that there was a risk that they would break it and make it worse by working on it then we never would have spent $3000!!! We left 2 messages for the owner, Jeremy, and he hasn't returned our calls. We were told that he is busy with his 'other business'. After speaking with the manager, Brad, we were told that the very best they can do is charge us another $600 and then they will fix it. None of this felt legitimate (or fair) so we just decided to drive over and pick the car up and bring it home today to bring to another mechanic later this week. On our way home, the car began smoking (it's NEVER done that). We pulled over into a parking lot with a smoking car. We were shocked to pop the hood and find that there was a tool inside the motor area, a cap was completely missing and antifreeze fluid was splashed everywhere (I'm guessing this is why it was smoking so badly) and there is now a loud sound. We immediately called Sarks and the owner, Jeremy, on his personal phone and nobody answered or returned our call. We will be reporting them to the Better Business Bureau. read more

Would not reccomend! I went into Sarks last Thursday for an oil change. They recommended I replace my serpentine belt, the lady at the front told me it would take 30 minutes to replace the belt. I was there for an hour and a half. On Sunday I noticed the belt looked frayed almost as if was never replaced. Never recieved an apology until I asked for one. They refused to give me any refund.STAY AWAY! They put my life in danger by not checking there work. The lady at the front , Crystal, told me they put the belt on too tight. When I contacted the owner he denied they put the belt on too tight and said the belt was faulty. read more

Would leave 0 stars if possible. Friend and I got here right at 8 AM when they open and were told an oil change and brake pads would be a little over an hour for friends car. As we had a trip ahead of us that worked perfectly and we could be on the road in a decent time. 3 hours later, we were told they picked up the wrong brakes but went back to get the right ones and would be there within 30 minutes. 3 hours after the initial update, now around 1:30 PM, we were then told that once again, the wrong brakes were picked up but the car is all prepped, just needs the brake pads. As I'm typing this review at 4:53, the car has just been finished and is being tested to make sure everything was done properly. We have been here for almost 9 hours at this point. Their response was to not offer any discount of originally quoted price. Unacceptable to have us wait this long with very few updates on a job that should not take much longer than an hour, on top of that to not offer a discount for the time taken up is a slap in the face and shows the owner does not care that we have wasted so much time here. read more

I took my car because it was overheating and wouldn't crank. I thought the starter needed replaced but was unsure. Took my car to Starks to get fixed. They contacted me telling me starter & alternator tested good and it was the battery, so I had them to replace it. I went to pick the car up, and omw home it started running hot again, so I took the car right back. Days later they call and tell me it's a leaking radiator, faulty thermostat, and it failed the block test 3 times. They told me I needed a new engine. I'm no mechanic but I have enough sense to know this isn't true. I immediately picked my car up and went elsewhere. read more

Do not I repeat do not take your car to this shop. They have incompetent mechanics and will get you for your hard earned money. I've been with them for 9 yrs and I can tell you first hand they don't value the customer.I will be taking my business elsewhere.. you have been warned read more

Don't come here. When the other reviews talk about this place saying only a few minutes, they really mean another hour or just now starting on your car. We called this morning to make sure our car would be done today they said yes by 5:00pm. We come in at 5:20pm and was told it would be another 5 minutes. Well we are currently still waiting on the car. We have errands to run but they don't give you the decency to actually tell you how long it will actually take because in actuality they just now start on your car. You have people call out today? Then let your customers know, especially the ones who call ahead of time to MAKE SURE our time is not wasted. The "deals" are not worth this much of a headache. read more

Sark's automotive has been taking care of my vehicles for several years. I continue to be satisfied with the services.

Took my car in for an oil leak that another shop had supposedly already fixed and another place said they couldn't do it, " above their pay grade". They got us right in. They ended up having to order a part so they ended up keeping it over the weekend but had it ready first thing Monday morning. Super nice people, reasonable prices. Will definitely be back, just hopefully not soon. read more

I had a great experience with the staff, inside and out of the shop! More than likely to return here. With many chances to find a discount online this spot sure gets the job done! read more

Great place and very kid friendly! I was able to sit with my twins in the waiting room without feeling like we were being a burden. They also have complementary coffee and popcorn :-) they worked on my Honda Odyssey and took under an hour to do the alignment and tire rotation :-) read more

I tried to give them a fair try. I had to give 1 star because they have free coffee. Got my oil changed here a few times and always waited almost an hour or more even though I was told I was first or next in line. Took my daughters Ford Explorer for clogged catylic converters and it took almost a week. " wrong parts shipped to them " No compensation for our inconvenience and time. Engine light came on we were told to drive it over the weekend and if it didn't go away to bring it in. Brought it back, was told no reading they just reset it. It came BACK on and apparently the mechanic told his employee it was the O2 sensor ?? Was told they don't replace the sensors even though every site I could find suggests replacing both at the same time. I will NOT be back. Slow and untrustworthy. read more

Worst service ever. Took car in to have ac looked at, said it would take 20-30min. 3 hours later..... I am told several times, over the course of 30min, it will be 5min we are waiting on quote. I WILL NEVER GO TO HERE AGAIN! $1600 dollars to fix, what I can do in my garage for $250 is ridiculous! Do not go here!!!! read more

Wonderful service. The staff is knowledgeable and very helpful. This was our first time going there and we were impressed.

I took my service vehicle here for a broken fan belt and a leaking caliber. The staff here are very knowledgeable and friendly too. Felt very comfortable with the service and am very happy with the quality of work. Will be bringing my personal car here for service. Couldn't ask for a better company to take care of mine thanks everyone at Sarks keep up the great work! read more

in the last week Felt compelled to write this review after much consideration if it helps prevent another person from having a similiar bad experience. I live in Mauldin when my air condition went out in my car, as I was riding by, I seen the Sarks business from the road. I relied on past reviews which overall seemed positive so I was willing to give it a try! I went to this business & paid a diagnostic fee. I was given an estimate. I was told my air would be fixed for upward of $400 & my car would need to be left for a couple of days. A couple of days turned into over a week. Nevertheless my opinion at tgat time was its worth the sacrifice to have my air fixed in the middle of a hot Summer. Got my car back & was told it was fixed. When I got into the car, it was filled wth dirt and debris where the mechanic had been working and had not cleaned behind himself. I expressed my concern & felt the owner was insensitive. Fast forward not even a year later my air went out again. Took the car back under my warranty to inform the owner of the issue. He took 15 minutes to look at the car and told me the blower motor needs to be replaced and it wouldn't be covered under the warranty. At that point I expressed being disappointed that in less than a year, after having paid for a full diagnostic. my air went out again. Why wasn't this revealed in the original diagnostic? I received another high quote & was really disappointed & couldn't help feeling what was wrong should've been found and fixed with my original diagnostic and former services. In my mind I had already made a decision I wasn't paying this business anything else or trusting them with my vehicle again. I was told I would receive a follow up call about scheduling a service but never did. It wouldn't have mattered, I had made up my mind. So BUYER BEWARE!!!!!! read more

Helpful Staff that gets the job done. Recently had a bad alternator and had to get my vehicle towed to Sarks Automotive. They replaced the alternator, which ended up being a faulty part, and the next business day got my car back in and a new alternator put in by time I was done with work. They worked well with me and all the kinks in-between were taken care of quickly and professionally. My wife and I use Sarks for all our Automotive needs and we can highly recommend. read more

Jeremy was helpful and had my uhaul ready to go. Very good experience. ....... ...... read more

Picky customer when it comes to Automotive Services. These guys do good work and have excellent customer service. Returned my old brakes and rotors by request-no argument. read more

Brakes failed and they put new lines on for less than they originally quoted. A couple weeks later, rear strut failed. Jeremy called to say they could fix it but the undercarriage was so badly corroded from salt (Northern car) that he advised replacing the car. He could have charged me for the repair and for all the future repairs he figured would be needed soon but he put my best interests ahead of a quick profit. Nice to find an honest businessman who puts his cutomers first. read more

Available when I needed them for both oil and brake service. Good humor with dealing with my car that I drive way to much.

Nice enough guys. Paid for an oil change, tire rotation and inside outside car wash. They did change the oil. They did not rotate the tires. If they had done a decent wash I would not have known that they did not rotate the tires but that did not happen. Maybe it was an honest mistake...maybe. I won't be back and don't recommend that you go there either. read more

Went in for oil change and tire rotation,was using a Groupon had all done for $35:00 great deal on Castro synthetic oil very fast in and out in about a half an hour. read more

Have taken my 05 explorer to Sarks twice. Have had an excellent experience both times. Jeremy communicated with me through out the work, giving me adjusted finish times and was up front when recommending the work that he needed to do, he wasn't in the business of repairing things that didn't need to be just to get in my wallet. read more

The experience with the owner was great however Mildred was horrible. She had a very nasty disposition, very unhelpful, rude, and disrespectful. Probably will never patronize the establishment again because of the VERY POOR customer service from Mildred read more

Do NOT use Sarks. They replaced our engine and did such a terrible job that we had 2 separate mechanics, including the Honda dealership tell us that it was the worst engine install they have ever seen...and this is after Jeremy told us that he would let his own wife and kids drive the van. Turns out it was a ticking time bomb, there were parts missing, fluids leaking, stuff being held by zip ties, and parts that were not replaced that should have been during the engine install. I have videos, pictures, and printouts from the dealership to prove it all. And to make it worse, when we asked him about it, he said if there wasn't a performance problem, then there was no problem. RUN, do not walk, and take your car anywhere else! read more