fixed it in 5 mins!! good service friendly owner. worth the trip for me as I live in Eastonread more

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".

Flawless experience with a very frustrating issue with a personal laptop. Chris set up a prompt…read moreappointment, reviewed the process and costs, then fixed the problem ahead of schedule (same day, and a Friday, to boot) while remaining within the one-hour diagnostic fee. I recommend this business with no reservations.

Chris was AWESOME! Smart, focused, patient and conscientious!!! I am so proud of his advice for…read morethe perfect printer and his stellar installation!!!!!! I would not hesitate to recommend him!!!

I've been working with Paul, Eddie and Scott for years. Intelligent smart and a great group to work…read morewith - 100% recommend

I'm really happy that so many people have reviewed NEPW since I did, means that yelp really works:)…read moreMy laptop suddenly started blacking out last week, and my first call was to NEPW. Although I'd done some diagnosis on my own, they walked me through all the steps I needed to ascertain what the problem was, via phone. At no charge. Then they looked for the part and called manufacturers to see if it could be replaced or fixed. At no charge. When we determined that it could not be fixed and a new machine was needed, they did the research based on what I needed and made recommendations to me. At no charge (and no commission, no links, etc.. just, here's what we'd order, from where, when you're ready, on your own). I'm pretty sure they've put in a few hours of time helping me out so far, all via phone, at no charge. Of course, I'm sure they know that they'll be servicing the product anytime it needs it, but that's now twice that NEPW has saved my ass and not charged me one red cent. Thanks, guys.

They fixed my phone in 45 minutes (had to replace the charge port on my iPhone). I did some…read moreshopping and came back, good as new. They also provided great customer service. I received some great advice on how to prevent the same problem from happening again. He also checked the battery (no charge) and gave me advice on how to extend my battery life. Will do business with them again.

My husband and I have used this companies services whenever we need our phones repaired. They are…read moregreat at troubleshooting as well as phone repairs. They always explain their repairs and guide you in a better way to use your phone (ex battery usage etc...). We would both highly recommend.