Went to Leann's for the first time and had a great experience. Everyone was very friendly. My…read moreboyfriend and I both got gel pedicures and are very satisfied.

Unfortunately, my experience was very disappointing. The owner, Leann, was not present, and the…read moreemployee assisting customers was rude, seemed unsure of the services being provided, and communicated poorly throughout the visit. I was also quoted prices that were higher than the rates listed, which was frustrating and confusing. What stood out was that this wasn't just my experience--while I was waiting, I witnessed two other customers encounter similar issues with communication and pricing concerns. I had to tell her multiple time to paint the corners as she did such a sloppy job. Customer service, transparency, and professionalism were lacking, and based on this experience, I would not recommend this business.l

Had previously went here before and communication wasn't the best on either end. Came back recently…read moreand will be back again. Good customer service and quality products. Thank you for seeing me on short notice. Would recommend an appointment on weekends.

She is very patient and made me feel very special while she cut my nails, and I always have…read moreproblems with that elsewhere. I'm so grateful, I'll definitely be back. This is only my second time here and it's incredible, I'll be coming back more often. The atmosphere is very peaceful and filled with laughter, the aroma is incredible, and the customer service is wonderful.

If you want a cute gel x design, ask for Lily! I called in to schedule with her after I got off…read morework and it was a bit busy, but she took me and did a phenomenal job. I told her that I wanted black french tips with a few designs and showed her the inspo pics. If you just show her a picture, she can do it for you. I was able to get this set done in a little over an hour. She is also super sweet! I'm booking with her every time I go here!

I'm a regular here and recently got my vacation set done with Lily. She sat me down immediately…read moreafter another client left her chair. Her customer service and talent are amazing! I never have to worry about bringing an inspo photo that's too much to recreate.

I needed a quick fix because the set I got last from a certain nail salon on Fruitvale barely…read morelasted 2 weeks. Vinny is the man for the manis here. He's quick and does a pleasant job. He was a little rough and aggressive handling my hands and fingers but nothing painful. It seemed like he was the only doing nails in the shop so I felt like he was rushing. I liked the work he did on my fill. I get overlays on my real nails and he took care of them well with a solid foundation. I threw him a curveball by asking to give me chrome french tips which he said he's never done before. They turned out really well and super cute!

Went there because they were open. When I go next time it'll be because Sally does great work!! I…read moregot a fill and 3 fixed she made the previous mail job look better! The designs were done by her free hand!

I kind of want to keep this nail salon to myself it's so good I was looking for a new salon in the…read morearea and was able to make a same day appointment with Zoe. She was super detailed and definitely a perfectionist. My nail shape has never looked better. The salon was clean and easy to find. I'll be back for sure!

The owner at this nail spa definitely takes pride in her team's work and quickly reached out to me…read moreto address my previous experience. I accepted the offer of a redo, and they were able to see me quickly. Now that I know what to expect with a Russian mani I was less surprised and able to appreciate the precision and skill needed for this type of service (though will caution anyone who's never gotten one before that it can be a bit uncomfortable; I recommend you look this up before trying it). My nail tech today also did a lovely job with the nail design. She was very skilled and meticulous with her work (grooming, polish and design) so I expect this set will last longer than my last. If you're getting a Russian mani, take note that you can expect it to take nearly 2 hours, so feed the parking meter accordingly. Overall, I am happy with my experience and will be back. :)

I have had mixed experiences and today's felt terrible. I had a great pedicure done by Mai who was…read morepatient and took her time! Depending on the artist, the customer service/general tone can vary. my manicure but it was very rushed, there were bubbles in the paint, lots of glue left under the nail, and the wrong color was used. I came back within ten minutes and a separate team member was very quick to offer to fix some issues right away, which I really appreciated! I received extreme attitude and frustration from the original manicurist, Nikki, when trying to communicate the color was incorrect. I did not pressure the artist to fix it right away at all. I offered multiple times that they don't need to fix the color if they are booked and that I was happy to wait until they were finished with the client they were currently working on. I kept it very polite, patient, and made it clear that it could have just been a miscommunication, but she was insistent in proving that I told her the wrong color. I understand people have bad days, so this is just to share my experience. In general; I've had great pedicures here but the tone and rush of the manicurist made me feel like a huge inconvenience of a customer and that there was no willingness to acknowledge that they could have made a mistake on the color selection. She kept blaming me for picking the wrong color, although I specifically said the number and pointed at the color before starting. I even offered to pay for a color change but she kept rolling her eyes and sighing and had a nasty tone while I was receiving the service which of course is a terrible feeling as someone paying money to get a self care service done. There was a lack of professionalism from the artist, but the rest of the team was really kind and took their time with my pedicure and services I've received in the past. They reached out to me after my initial review offering a color change and discount with a new technician which is very kind.

I'm happy to say that my experience after posting my original review was exceptional. The owner…read morepersonally reached out to address my concerns and truly went above and beyond to make things right. I returned to the salon, and they were able to restore the almond shape of my nails and achieve the exact chrome look I had originally requested. The difference was night and day, and I left very happy with the final result. I really appreciate the level of customer service, professionalism, and commitment to ensuring customer satisfaction. Thank you for taking my feedback seriously and turning my experience around.

I always get compliments on my nails! Mani is the sweetest and is a talented nail tech. I love the…read morepersonal studio experience. I never feel rushed and her studio is quiet with a sense of peace. I get gel polish on my natural nails, and after 6 weeks I was still getting compliments. The studio is conveniently located on Bay Street with ample parking and lots of shopping and places to eat to have a full day of pampering and self care.

I wish I would have found Mani sooner than I did because I have nothing but great things to say…read moreabout her. She is very professional and the girl is goodt (yes with the T for emphasis!). I can show her ANY design and she always makes it even better than I had imagined. She's thorough and very knowledgeable about nail care to ensure my real nails still thrive under the acrylics and her pedicures are super relaxing. She's also in a private suite so you don't have to worry about other people being in an appointment with you which was an added bonus for me.

I'm starting to love this place because not only is the service good but it's so convenient. I make…read moremy appointment and they are ready for me as soon as I walk in the door. They do such a good job here and I really love the quality of the work they do my nails last for two weeks and even longer at times when necessary. I definitely recommend this spot if you're looking for a quality mani pedi!

I found my nail place!! It only to over 3 years to find consistent and trustworthy service in the…read moreBay. I like the attention to detail and staff understanding social cues-especially of discomfort.