First the great: We…read morestayed here for two nights, and were blown away by front desk service we received from Tyler. He was friendly, knowledgeable, and very, very helpful. Thank you, Tyler! We also received exceptional service from our Saturday morning server, Charleine. We ordered off the menu (instead of the buffet). She was thoughtful, cheery, and attentive without being intrusive. Just the traits I truly appreciate in a server. The food itself from breakfast menu was delicious and the servings were ample. Coffee was delicious and I appreciated that they left the pot on the table for me. Pizza we ordered from room service was also tasty. The hotel in general has a swanky feel, and that's not a bad thing. Our room was lovely; very roomy and clean, and our mattress and pillows were SO comfortable! The room itself was very quiet, even though we were near the elevators and ice machine. Now the not so great: The A/C in the room runs very, VERY loud. If you can't handle that when you sleep, then this is not the place for you. Rob was our server on Sunday morning. I'd like to say that we received the same great service, but we did not. He was not at all attentive; he seemed like he didn't want to be there. It took three requests for me to just get a glass of water. We ordered a pizza from room service. They brought up a pizza in a box, but that was it. There were no plates, silverware, or napkins. Seems a little ridiculous for room service.

We just arrived at the Delta Hotel after a 5hr drive. Let me rewind here for a second. The reason…read morewe selected this hotel is because they allow pets, as well as the location. We are traveling with our golden retriever. A month ago we booked a presidential suite via the Bonvoy website as we wanted plenty of room. A week prior to our vacation I double checked the reservation and saw the following statement "Please note that not all preferences are guaranteed." Trying to figure out how that applies, we contacted the hotel to speak to someone to confirm our reservation with a pet. We were told that pets are excluded from the presidential suites. Nowhere on the website does it mention that pet are designated to specific rooms only. We ended up booking a smaller 2 room suite with a kitchenette (sink, microwave, small fridge and Kurig k-cup coffeemaker). We arrived late afternoon after traveling for 5hrs. We did bring a few small grocery items that we placed in the fridge. I spent 20 minutes trying to get the coffeemaker to work only to realize that the pump is broken in the machine. No towels to wipe the water up in the kitchen area. No utensils, plates or napkins provided incase you want to heat something in the microwave. In addition, the two room suite that we ended up booking DOES NOT match the photos on their website. The hotel is apparently going through renovations and the images they are showing are the updated rooms (what they WILL look like once renovations are completed). Not cool! We're spending $1200 for 2nights. We've been here an hour and so far I'm not impressed.

I stayed at the Catalina Motel for one night while on my way from Toronto to Edmonton. I didn't…read morebook in advance, but had seen their name in the CAA guide book for the area. Once I got to SSM I called them and not only did they have vacancy - but they allowed pets without an extra fee. They're on restriction was that the pet could not be left in the room for an extended period of time alone. I was travelling with 3 of my cats and was very worried about finding hotels that would permit them. I checked into the motel without any problems. The owners/managers live right next door and were very nice and helpful. My cats loved the room because the front wall is actually all windows - so they sat under the curtains watching everyone come and go! The motel is in a pretty busy area of SSM - so it's not a place you'd stay to relax or spend time in your room. But it's within walking distance, or a short drive, from just about every restaurant you could imagine. I went to Swiss Chalet myself. The rooms were a decent size. I had 2 queen beds. The room was clean and well stocked with everything I needed. A small fridge and microwave were included - but I didn't need them. They also had free Wi-Fi i the motel - which was easy and fast to use. All in all - a great option for SSM. I would recommend them to anyone!

What a awesome place! The owners are amazing! No matter what I'll always stay at this motel when…read morepassing through! You guys are awesome!

We arrived fairly late, sadly, as we were given a lovely suite with a kitchenette, dining table,…read moreliving room with fireplace, whirlpool tub and K bed. I would have liked more time to enjoy the space. That, and the room running warm a couple of times during the night are the closest thing I have to a complaint. The bed was comfortable, plenty of outlets & lights. There was a separate shower and tub, a large window facing the bridge. Staff were welcoming & friendly on both arrival and departure. We booked direct, using an annual comp night as Platinum Rewards Members. The only charge was a CAD $6 parking fee.

Washer and dryer both broken. Washer goes to slow spin cycle and keeps resetting itself. Spin cycle…read moreso slow clothes remain soaking wet. Really needed to get laundry done. Disappointed.

Went there for one night to go to the pool but it was closed and they said it was supposed to be…read moreopen at 7 and it wasn't open till I left

My husband and I stayed at the Fairfield Inn in Sault Ste Marie recently. My husband goes to The…read moreSoo often for work, and usually stays at the Fairfield, but it was my first time there. The hotel itself is modern and clean. There's lots of free parking in the hotel lot. There is a hot breakfast buffet that is included in the price of the room. They do not rotate items like most hotels do. They only have scrambled eggs and flat round sausages. They have 1 waffle maker. While we were there the juice dispenser was out of order. They did have ice water, and coffee and tea though. They have a few selections of cereal, packets of instant oatmeal (with walnuts, raisins and brown sugar as toppings), fruit salad (which was mainly honey dew and cantaloupe, with a bit of pineapple, grapes and oranges), yogurt, muffins, English muffins, bagels and sliced bread. They have 1 conveyor belt toaster and it is really slow. I did like that the tea and coffee station was open 24 hours. You can also get hot chocolate at this station. The staff are really nice. I usually write a little note to housekeeping staff thanking them and leave the note along with the tip, and more often than not they just clean the room and take the tip, but one day at the Fairfield, one of the housekeeping attendants wrote me a note back wishing me a nice day and drew a happy face. How nice is that? She even signed her name. It was a bit hard to read, but I think it said "Danuta." On our last morning there, it was so busy that the kitchen attendant had a difficult time keeping everything stocked. She was definitely stressed, but maintained her professionalism. Kudos to her (didn't get her name though, sorry). Overall, the hotel was great, but I have had better breakfast buffets (I really prefer some rotation of items, and I felt that the sausage was under-cooked and the scrambled eggs were a bit watery).

It's been awhile since we've stayed at this brand but there are not many choices in this town. The…read morehotel appeared to be relatively new on the outside of town near the university. The worker manning the front desk was super friendly. She gave us a recommendationon on a restaurant for dinner. Our room was pretty darn small and the bathroom was one of the tiniest I've seen in years. One could barely turn around in it. The breakfast was standard, perhaps a little bit better. They do have the pancake machine, which is always entertaining. For the price a bit disappointing.

They accommodated our group of 65 school students! It was a great time! Pool was clean. Breakfast…read morewas as great and staff were helpful and understanding!

Furniture is black. Floors are grey plastic. This place is a bit too cool for me. Room service is…read morefrom a pizza store next door where the only other option is heavily breaded and sticky chicken wings. I suppose some think it's trendy and cool but the paring down does not appeal to me. That said it was very clean and very quiet. Your choice.

Assaulted by hotel manager Rented the penthouse for a…read morebirthday party! Received noise complaints by this hotel manager, another hotel stall and a KC security guard ENTERING the room. My son ( in video) called me and I hear him asking who they are and why they are in the room and asking for their names and information because they are in plain clothes, except the security guard. My son was videoing the interaction and apparently this hotel manager didn't like this much and CHOKED my son! The call ended. My son was also tackled by this person and my son went to ER following day to be treated for a concussion. KC security guard didn't do anything! When I tried to tell the general manager and another hotel staff ( who I thought was another manager) about this assault, they DENIED it happened!!! Well SURPRISE it was captured on video!!! Good luck denying that! They were more concerned with keeping their $1000 deposit to clean a room we were not able to go back to so we could clean up after the party.

Very nice website. Pretty decent lobby. Looks like a nice restaurant. Totally sh*tty hotel and…read moreover-priced room (by about $50). Looks like it was nice 30-40'years ago, but those days are gone. Smells, pools were shut down. There's drinking water to be had, but only from vending machines on floors 2, 3, and 4. Very nice website. Pretty decent lobby. Looks like a nice restaurant. Totally sh*tty hotel and over-priced room (by about $50). There's coffee in the morning, but bring your wallet. Oh...and there was an extra $100 charge on my credit card I wasn't told about. It was a standard deposit, but common courtesy is to inform the guest about it. Recommendation: keep looking. Recommendation: keep looking.

Great hotel and great stay They don't serve free breakfast…read morebut they have great options Clean room I heard it can get really expensive during summer season and fall season but I came during November and the price was reasonable

My girlfriend and I enjoyed our stay here. The trip up here was a last minute unexpected trip so we…read morewere thankful calling morning of there was still rooms, including an accessible room which we needed. Check in and out went smooth. The breakfast was minimal which was a nice change to the typical hotel buffet you get everywhere else. I was perfectly content with cereal and fruit opposed to mounds of eggs and pancakes. The room itself was not very accessible which I brought to the attention to the host at checkout. For someone in a wheelchair; The blind draw strings were out of reach without moving furniture, there was no way to grasp the shower head, and the little mirror was too out of reach. Everything else was fine. Located in an area where you can walk around and look at shops or get a bite to eat. Next to a couple parks too which were walking distance. Parking lot is tight so be cautious.

Booked a jacuzzi room for the Fourth of July weekend but apparently they overbooked the hotel so we…read moregot bumped. We booked that room specifically for our four year old nonverbal son who has significant sensory needs- the hotel does not have a pool so this was a compromise. Quite frustrating to drive 6 hours (with an autistic child) to be told your room was given away to someone else. The building was really near. Staff seemed nice enough- it's just poorly managed apparently.

This hotel was fine for an overnight while traveling. They had the cheapest pet rate in the Soo but…read moreit was still $30 per pet. Good: -The young man who checked me in had an excellent handle on customer service. Probably the best experience I've had in a long time. -The room was clean. -The hotel was close to everything. Bad: -The room was fine but AS SOON as the door opened even a little there was clouds of cigarette smoke everywhere. Lots of weed smoke from both rooms on each side. There are big are signs in the room prohibiting cigarette and marijuana smoking but the sign was as far as staff goes to stopping the problem. -The room was pretty run down (tape holding up ceiling tiles, outlets that didn't work, etc.) It is what it is. It's cheap and it's clean so the downsides were kind of acceptable.

Great mom and pop hotel. Very clean. Full cable and wifi. Great kitchen area that includes a bbq…read moregrill. Free Coffee machine. Bonus that we had a recliner in our room. My husband is handicapped and needs to sleep in a recliner. Staff was very helpful.

Overall, Really great stay, I think one of the best ones in Sault Ste. Marie. the front desk and…read moreservice teams were super helpful and nice. The hotel is currently going through some property-wide renovations. June 2026... While you can tell updates are underway, my room was brand new! It was super nice and perfectly clean. Thin walls though, can hear the neighbors. the breakfast was the usual standard Hampton Inn spread you know and expect--hot coffee, waffles, and standard breakfast items, which gets the job done. Between the fantastic service and the upgraded rooms, this is a solid place to stay in the area.

Stayed one nite September 2025. Very nice staff at the desk, but the carpets and rugs were very…read moredirty. Like noticeably dirty from the front doors to our room. Our room carpet looked like glued carpet squares and was up in spots. The bathroom was "clean" but the shower had mold, and the bathroom door would not close unless we heaved it shut and then we couldn't get it opened without heave ho again! Thank goodness my husband is strong! The room door had a pretty big gap which added a night- lite effect. The coffee was hot and good in the AM.