I am saddened and extremely disappointed by the service I've received. I took a family ring in on May 11, 2024 to have it made into a simple medallion "disk" as a remembrance of a family member. I was told that the medallion would be done in one month - estimated to be June 8. I left a 25% deposit and then heard nothing. I called on July 22 and the jeweler was not in but was told that he would call me back. He never called me back. I called again on August 1 with no response. I called again on August 6 and left a message with an employee. I did receive a callback on August 6 and was told that he was working on the medallion and it would be done in two weeks. Again, I heard nothing back and decided to wait to see just how long it would take him to finish up. We went into the jewelers in the beginning of March, and it appeared that the ring and/or medallion could not be located, but they would get back to us. That did not happen. I called again on March 18 and was told I would receive a call back the next day, that did not happen. I called again today March 26 and was told that the message would be passed on and I would get a call back. I would hope that they would be professional enough to explain what happened (lost ring) and state how they will compensate me. I can get over the ring being lost, and at this point, I would like my deposit refunded and credit for the lost ring. It's ridiculous that this has been going on for 10 months. read more