Their service center put the wrong alternator in my car, causing almost a thousand dollars worth of…read moredamage. Even worse, they wouldn't let me return the part! Don't do business here or at their service center!

Bought a 2006 jeep wrangler about 3 weeks ago. Drove 4 hours there and back to pick it up to later…read morefound out theres issues with it. Bushings in the rear were completley shot. So bad that it felt like the rear end was going to seperate from the vehicle. Positive battery cable was sliced open rubbing against the edge of the hood and could have caused a fire while i was driving. Door handle pops out everytime when opening or shutting and more little odds and ends. I understand that it is the buyers responsibility to inspect the vehicle before buying but it was late and dark and didnt catch it then. Being that the problem was so bad, im shocked that the mechanics didnt catch these issues and how the salesman could sell a car like that. Before i made the trip down i asked for service reports and if anything was wrong with the vehicle and they said no and got service records only after i purchased the vehicle. So that said they refused to reimburse me the $300 it cost for labor and parts to fix. I do not recommend anyone to buy a vehicle from here because the mechanics are oblivious and so are the sales people for letting this slide. If they actually cared about customers, they would have reimbersed me and not lie about not noticing these issues.

Sold us a car with a bad engine and a heap of other issues because of it. Please save your time and…read moreenergy and take your money to a salesman who will truly care about getting you a quality vehicle.

Son bought a 2002 PT Cruiser from Troy. Told us the brakes would need changed soon, which we had…read moreknew from the test drive. He seemed very nice and took money off the sale for him to get gas. On the way home the vehicle started to overheat and oil gauge came on. Texted him in regards to this and tried to call. No response. This was all the money my son had to buy a decent used car with, so he could get back and forth to school.

flawless, good experience, honest people ended up with 25…read moreSierra Dinali nice clean car

Arrogant and downright disrespectful. Drove two hours to this place to be treated like crap. The…read moreolder sales manager needs fired for the way he acts. What a shame for the beautiful trucks and facility they have, just to have the attitude chase right back out the door. Genuinely came excited to check this truck out and make a deal, left frustrated and annoyed.

Have bought two vehicles here over the years and have always been satisfied with there vehicles. No…read moreBig Dealership Games they honor online pricing without adding additional Costs like those Cheap Ripoff warranties that hardly ever cover vehicles properly and they don't pressure you. They give a Great trade value if you have a decent well maintained vehicle. Ritchie took good care of me both sales and I can't say enough about him!

Lancaster Car Company is a great place to do business. Ritchie is a salesman who still believes…read morethat customer satisfaction is paramount in any transaction . I just bought my 2017 Toyota Avalon XLS Hybrid there with under 12k miles on the odometer. I brought it to my mechanic who attested to the fact that the car was in mjnt condition. Everything from my first phone call to the final purchase was 1st class. Truly a place you can go and get what's advertised at a fair price both on the purchasing as well as the trade-in end if the deal.

My rating is only based on the sexist policies at this business. If you are female and want to test…read moredrive a car, they insist that TWO salesmen go with you. I stress salesmen, because this location does not employee female sales staff. When they did, the female employee could go alone with male or female customers. I asked to just go myself at that point and was refused. I have been getting my car serviced at this place for 18 years and I showed up in a 75k luxury car. I can pay cash for anything on the lot and I'm not a tire kicker. This was disappointing. It is illegal for car dealerships to discriminate against customers based on their gender. Denying or altering service for a test drive, or any other part of the sales process, because a customer is a woman is a violation of federal and state law. Edit- in response, I was told by the salesman that this policy was exclusively for females, not for everyone. Men can go with one person. Only women need to be accompanied by two members of their staff.

Last week I purchased my second vehicle from New Holland Toyota and my experience was excellent…read more The same Sales Associate, Scott Douglas who sold me my first vehicle did an outstanding job. From the initial phone call until the time I drove out the door, he was there every step of the way. My wife and I felt very comfortable dealing with him, that we decided to buy another vehicle there. Their showroom and outdoor lot has an amazing selection of new and pre-owned vehicles that have been through a strict inspection process. The finance department works closely with various financial institutions to provide the best possible service available. Without hesitation, I highly recommend this dealership and especially the sales associate, Scott Douglas.

We bought a car for our granddaughter here yesterday and Tanner was great to work with. Thorough,…read morekind and responsive with the purchase of a Toyota Camry. Now we hope the car lasts for a while!

Got a vehicle from here and only had it for 11 days had to get it professionally scanned for me to…read moresee 38 different codes pop up none of which would pop up on a normal obd 2 scanner the engine is fawked and sounds like the timing chain is slapping all around that or the camshaft is out of positioning which is all huge $$ i do not recommend this dealership to anyone that needs reliability i have a daughter in the nicu about to be home in the next week and now i have a whole engine to worry about on top of it

I recently saw an Instagram post for @nhautogroup. It was one of an informative series walking you…read morestep by step through the car buying process. I recommend everyone check it out! Their account also has a great post with detailed information on EVs and the changes coming with rebates - it matters when you take delivery, not the purchase date, on whether you will qualify for the phased-out rebates. A few years ago, we were looking to buy a Yukon Denali. The sales staff at New Holland were knowledgeable, fair, and dedicated to making the buying process as easy as possible. The management here is committed to the best prices and service. They are great to deal with if you are in the buying process.

New Holland Auto Group offers impeccable customer service, a warm and friendly environment, and…read moretrusted professionals to help you find the perfect vehicle for your needs. Highly recommend!

Visiting Lancaster from NYC. We had some car issues. Called Sammy who took care of us the next day…read more Came to where we were staying. Couldn't have been happier with the service. Thanks Sammy!

Sammy is a highly qualified mechanic and, very importantly, a trustworthy technician and…read morebusinessman. I contacted him due to a "check engine" light which had me concerned; I found Mission Mobile Mechanics under "best mechanics in my area," and although his business was closed as it was late Saturday afternoon he arranged for me to go to his business and met me there and resolved my problem. I can't imagine around who would do that for an unknown customer. Being from out-of-state, I have found a highly qualified, honest mechanic I can go to without having to get robbed by the local dealership. Thanks, Sammy!