Got a vehicle from here and only had it for 11 days had to get it professionally scanned for me to see 38 different codes pop up none of which would pop up on a normal obd 2 scanner the engine is fawked and sounds like the timing chain is slapping all around that or the camshaft is out of positioning which is all huge $$ i do not recommend this dealership to anyone that needs reliability i have a daughter in the nicu about to be home in the next week and now i have a whole engine to worry about on top of it read more

Purchased a 2015 Roush Mustang from them. 1 week later I started hearing a slight clunk when shifting (manual). 1 week after that...broken axle. Ok...got to pay to play, but I'm willing to bet this was a known issue). I get it. I go to pull the broken axle out and discover.....locking lug nuts. Search the car. No key. Call them up "Hey where's the key?". Eric said he would check with the shop. Calls me back, sorry, no key. "I don't know what to tell you. I don't know how long it would take to drill those out". I just laughed and said he knew very well how long it would take (A LONG time). Right away...no offer for support, nothing to rectify the issue. On top of that, after purchasing, I noticed they added a bit onto the purchase price that I missed while making the deal (trade-in). I'll never purchase from them again and I'll recommend to my followers on youtube and to my friends who come to me for purchasing advice not to buy from them. I mean, the key for the vehicle I traded in fell into the Mustang without my knowledge and they called me looking for it. I shipped it PLUS a spare I forgot I had overnight (not cheap). And this is how they treat me? Nope. Stay away. read more

Tanner and the crew at Lititz Motorcar are awesome. We purchased a car recently for my daughter, and they were very responsive, friendly, customer service oriented and they do the right thing by the client. I was super impressed with them. I will be back in a few years for another car for sure. More kids and more opportunities to buy from them. We even recommended them to a few of our friends looking. If you are in the hunt for a used car...this is a great option! Terry H. - Strasburg, PA read more

We bought a car for our granddaughter here yesterday and Tanner was great to work with. Thorough, kind and responsive with the purchase of a Toyota Camry. Now we hope the car lasts for a while! read more

I bought my Ford Fusion yesterday from here and the salesman, Tanner was great. He worked with me on negotiating a fair price and I was very pleased. read more

DO NOT BUY FROM HERE! From the moment I bought the 2014 Kia Rio, it has been one thing after another. Wouldn't start, belts breaking, engine overheating, fan wouldn't shut off, bad battery, headlight issues. I made 3 calls to them and was just told to take it to a mechanic. I was upfront from the start that funds were limited and did not want a lemon. I was assured it was thoroughly looked over and was in good shape. I have already put thousands into it in just a few months - and the most recent nightmare is a leaking head gasket which costs more than the car is worth. I was told they would do NOTHING about it. I was sold a complete LEMON and basically all of the money spent on it went into the trash. And now I am left with no car after only a few months. Problem after problem since day one! They DO NOT CARE and couldn't be bothered to make it right. DO NOT GO HERE! read more

Don't buy a vehicle from these people. They sold us a truck with a damaged motor that cost us big bucks to fix. I would not trust them. They are not honest. read more

would give 0 stard but unfortunately you have to give at least 1. The scum bags sold my brother a Jeep and issues started not even 24 hours later. after taking it back to them, they "look" over the vehicle and "find nothing wrong". not even 2 weeks later the Jeep is sitting at the dealership because it needs a new head gasket. Please do not waste your money at this shithole. buy some good shoes and start walking cause your gonna spend thousands and be left with nothing. PLEASE for the love of god go somewhere else and get a car. They have the blind in the shop looking over the cars read more

I would NEVER recommend this business to anyone! I bought a car from them 2 months ago, took it to get inspected and my mechanic found out the frame is rotted. This vehicle should NEVER been sold to anyone. If I would have gotten into an accident the frame wouldn't of held and the car would of crumpled like an accordion. Contacted them and they just brushed it off like nothing. I guess if you are in it to just spend money and not to actually buy good products this is the place to go. If not, go somewhere else so you will know your family is safe and you will not be out thousands of dollars. read more

Had a great car purchase experience. Drove 2 hours to see the car. It was ready for my arriva. Team was great! Sales person Eric was great! Took the car home same day. read more

They knowingly sold me a car with multiple problems. The check engine light came on not even 24 hours after I bought the car. I took it back the next day and they said there was nothing they could do for me. Would not recommend buying a car here to anyone!! read more

I had a great experience overall! They were kind and not pushy. The salesman that worked with me was filling in for the regular salesman, but he was really helpful. After I purchased the car and took it to my auto body shop, they did say that the front axles were damaged which Lititz had not informed me of. I called them and asked if it would be covered under warranty, but the owner said it was not. However, Tanner offered to get me the parts at a low cost and do the labor at half price. It ended up costing a quarter of the price that I was quoted at my auto body shop! They were very accommodating of my schedule and the repairs were quick. read more

Bought a Chevy Equinox at below market. No haggle. Quick process. No issues with the vehicle. We are looking for a car for our other daughter now and we will look here first! read more

The salesmen at Lititz Motorcar are very kind, professional, and easy going people. The facade they present is very good. However, I purchase a Honda Civic 2004 from them in July and ever since then I have been running into multiple problems with my car. Prior to purchasing the car, I asked the dealers if there were any problems with the car that I needed to be aware of so that I could take care of it. I asked multiple times if the car was alright and each time they reassured me that there was nothing wrong. After one week, the battery in the car died. I was able to get it jumped and bring it in to a nearby Pepboys. After further checking out the situation with the car, I was told that my Oil Pan gasket was leaking oil and that it needed to be replaced. The car also needed a serious alignment. The replacement of the battery, the alignment, and the oil pan gasket came to a total cost of $850. Within the same week, my SRS light on my dashboard came on. After a week or two, I was able to bring it in to a Honda Dealership (who are only able to diagnose and repair SRS issues). The SRS issue will be fixed for free. HOWEVER, a deep, complete, diagnosis was done and now my car has an additional $2000 of repairs that need to be done (timing belt replacement, filter replacements, several flushes, and bushings replacements). This is my first car and now having to handle approximately $3000 of repair costs after asking if there were any problems with the car prior to buying it really makes me fearful with any car purchases in the future. In addition, when asking questions about the car, I brought up the possibility of the car getting detailing and I was told that the car had been detailed. The interior of the car smelt strongly of mustard and covered in dirt. I even found dried baby food in the passenger back pocket! Stains everywhere in the cloth and rugs and the dashboard was grimy. I understand that Lititz Motorcar has handle a lot with it's constant turn over of cars and the staff is more family-based than company-based with the number of people employed. I do wish that quality was the primary goal instead of quantity. read more

Salesmen were not pushy and were very honest about any flaws on the vehicle. Brett got a cracked windshield fixed for me because we knew it would not pass my states (MD) inspection. Passed with flying colors. read more

Very poor response, Brett never responds and cannot stand behind the products he sells or inspect them prior to sale. I would buy from anyone literally anyone than this company. Buy private before coming to this very poor quality dealership. I didn't think anyone was worse than Keller brothers but they are way worse. read more

Sold and lemon and pathetic customer service! Purchased a 2013 Ford Fusion with less than 50,00 miles. Engine went in only several months. Had to be replaced. Purchased an extended warranty. Warranty did not cover 1400.00 dollars and Brett and Ken were no help at all. Filed claim with BBB and consumer protection agency! read more

After researching many car dealers in this area I found a car that I was interested in.I called and spoke to John and decided to stop by.John was one of the nicest salesmen I have ever meet, no pressure no BS just told me to take a ride and let me know what I thought.The car was just what I was looking for and the price was better that any where else.This is the first used car I have purchased in years and my wife and I couldn't be happier. I would recommend Lititz Motor car to anyone excellent customer service and a great place to buy a car. read more

Update . I'm Happy to say that the owner honored the listing price and my client purchased the car . In addition the windshield was replaced and the radio was replaced . Correct on the millage it was 99,600 not 100k.. On tues April 1st my client and I came to this dealership looking to purchase a 2009 Nissan Altima listed with 99,000 miles & clean for $6998. My client had been speaking with Justin the sale manager for Motorcar. So upon arriving Justin greeted us with a warm smile & great handshake... He had been expecting my client from their previous conversation, and knew what vehicle he was interested in.. Once he made a copy of his license , we where free to inspect the car & go on a test drive. Upon walking up to the vehicle there was a quarter size crack in the windshield ,ever panel on the car had dents, scratches ,or chips in the paint. Now the interior of the car radio screen wasnt legible and would also need replace. The mileage was 100,600 miles !!! Next popping the hood, the car barely had any coolant and it was 90 degrees . We made sure to grab the other sales Manger Eric to show him . Eric agreed it was low, but enough in it to drive... Our concern was that , we didnt want the engine to get too hot & risk blowing a head gasket and we be blamed for it. This truly bothered me because it showed a disregards for the vehicle we where considering buy. The test drive went great, the car drove smooth and we decide , that we wanted to buy it. We spoke with Justin once back at the dealership and went over all the issues the car had. Justin seemed unaware of all the issues. We offered $6000 cash for the car & was declined by the owner who Justin had to call . We thank him for his time , I gave him my business card and took his requesting that if the price came down please give us a call. Later that evening while exiting my truck, the keys for the Altima was on the floor of my passenger side and my client accidentally to them. I called Motorcar immediately to let them know , and left a voicemail asking Justin to give me a call. Justin called back within the hour &I let him know I had the keys for the car. Yet to my surprise he didnt even know we had them!!! He already had called the locksmith, to have the car re keyed on Wed. I assured him I would rearrange my business day for wed and drive another hour back to the dealership to ensure he would have the keys by Noon. Wed Aug 2nd, After driving another 1hr back to the dealership where we spoke with Justin and asked him then how long had car been at the dealership & was informed over 30 days. We asked if he would call the owner Ken Gingrich again. To our surprise we could hear him yelling through the phone, being totally rude and disrespectful to his employee . He came down to $6300 and we declined the offer.. Yet hours later the car was listed sale $ 5999. Today !Thurs Aug 3rd I just got off the phone with Ken and of course , the new price was and "ERROR" and since yesterday they fixed a bunch of thing LOL yeah right .. He wants now $6500!!! This guy has horrible ethics to his employees and even worse customer service!!! No way would we ever Buy from this scammer!! read more

Went to look at cars here, saw a few that we wanted to test drive. The one car had a really bad sound in the engine when we drove it so we decide to test drive on of the others. We really liked this one car and they were going to service it and inspect it and whatever before we were able to take it home. We have been waiting 2 weeks now, for this car to be Services and they haven't called us to tell us what's going on, we have to call them multiple times. When we called today, the owner was very rude and disrespectful about us always calling. We put money down on this car to hold it for us and we were just waiting around. Very disappointed, we were also told that it was going to be another week that we would have to wait. We now have given up on this car and start the process all over again to try to find a car for myself.. read more

We had a very unfortunate experience with Lititz Motorcar. We purchased a vehicle from them in June 2019. We attempted to negotiate the price, but Justin, the salesperson, told us that if we negotiate they will not inspect/fix needed issues with the car prior to us purchasing it. We opted to have them Inspect it so that they would HOPEFULLY catch any issues PRIOR to us purchasing a vehicle from them. Unfortunately, despite them supposedly inspecting the vehicle, we have had nothing but problems since purchasing it. Two weeks after purchasing it, the problems started - after driving it for a little while on the highway, it would no longer go over 50 mph. After getting it checked out by a Nissan Dealership, we were told that the transmission was bad and were quoted $4500 to fix it. We addressed this issue with Lititz Motorcar in hopes that they would make it right and they asked to do their own check of the vehicle. The fix they suggested, a computer update of the transmission (which did not end up fixing the issue) they were unable to do on site. We ended up having to have the transmission fluid flushed by another mechanic who told us it was the dirtiest he had ever seen. Since these initial issues, we have had several others come up which shouldn't not have happened in the months we had that vehicle and should have been addressed at the time of the "inspection" that was done before us purchasing the car. To top it off, we test drove the car and it was supposedly inspected in June, but we realized several months later that the inspection sticker was still from May. Whether or not they inspected it thoroughly or at all, I'm not sure. However, $1,000+ in fixes later, we will not be returning to Lititz Motorcar and we would strongly suggest you look elsewhere when car shopping read more

Bought a vehicle September 2017. By January 2018, the vehicle needs a brand new transmission. Sold me a dud. Go to a different dealer. They ripped me off. read more

bought a car here, it was a quality car and a flawless transaction! Thanks to these guys I got a great car at a great price! No negotiation was necessary, the price was already right where I wanted to be! read more