Incredibly rude and unreliable. I was helping a friend who did business with this firm for years…read morebut had fallen behind due to family tragedies. This firm could not have cared less or been more unhelpful. They were constantly rude and condescending in emails and when you matched their attitude they cried victim. They are massively disrespectful and think you should just take their attitude and smile. They don't answer questions and on the off chance they do are very rude. Just all around rude nasty people. I don't think they know tax law either. Probably why they don't like answering questions because they don't know the answer and if they are rude enough hope you don't notice they don't know.

I had a really unfortunate experience with the owner (Dennis himself) and one of the secretaries…read more. I went here because I needed help and told him times were tight and I needed to get caught up on a few years, but there was very little paperwork involved.. Mr dennis told me he would help me and was initially very kind, inviting me in his office. My ex girlfriend had worked there for years and she referred me. She was hoping they would help me but I later found out they mistreated her as well (while pregnant) He gave me a very reasonable quote for getting me caught up .. I explained that I had 2 uncles die of covid and we were struggling to raise money for our family. I was later informed by a secretary that I owed a large sum and it was only going to cover one year (for which there was going to be no return because it was so late.. ) It was very upsetting and I told her to tear it up and that I would have to bring my business elsewhere I would have never agreed to $2000 dollars for what would have amounted to a half hour of paper work She called me unethical and said they would do the one year for free (in a very condescending tone). She said and I quote, "we will tear up your check and to consider this one year of a return a gift from us" The disagreement was upsetting but I was relieved and grateful at the same time. I later got a bill in the mail My friend later told me that after giving these folks blood sweat and tears they pulled a similar stunt on her. I guess this is how the rich stay rich. The guy has a shiny 120 thousand dollar car out front in a very working class neighborhood where many of us are struggling to get through these hard times. I don't understand why they wouldn't have just sent me somewhere else. They offer to do the one year free, then send me a bill after all .

It's tax season, and I can't tell you how much I miss Tyler Lynch. I don't think I realized how…read moregood -- efficient, responsive, and reliable -- they were until I've left (to work with an accountant who specializes with small businesses). Their office runs smoothly; the accountants are easy to reach, and they've done an incredible job on my taxes. Tyler Lynch offers excellent and knowledgeable service with warmth.

The rock stars of the accounting world who make it (almost) a pleasure to do your taxes. Tyler…read moreLynch did both my nonprofit and personal returns the past few years and really did a nice thorough job. Stephen was so professional and explained everything so well even a total numbers and tax code idiot like me could understand it. Thanks guys, well done.

I requested a consultation through their website and was able to book within a week with Laura…read moreThompson. It was evident that Laura was well versed and up to date IRS and tax policies (I had specific questions on retirement accounts), and was also very patient and kind. She also spent time reviewing some IRS information with me to help me understand my situation when she did not have to. Although I did not end up receiving services from this tax firm, I was very impressed with how kind and knowledgeable they are. I would not hesitate to recommend them to a colleague or to come back in the future for a consultation if my taxes become more complicated.

They are very knowledgeable and do a thorough job, but their prices are high. So if you have a…read morecomplex situation and want a full service experience, then they will do a great job. But if you feel like you might be able to figure things out on your own, you will probably wind up with buyer's remorse.

I needed a new accountant and tax preparer and after extensive reviews of CPAs, I met with Scott…read morefor an initial consultation. Shortly thereafter Scott and his protege completed my return. I am extremely pleased with the service provided.

Scott has been the cPA for our small law firm for many years, and my personal CPA for almost as…read moremany. He is thorough, easy to work with, and helps us understand idiosyncracies of taxes. we highly recommend him and his firm.

TLDR: Unresponsive, not accurate, rude, and would have cost us thousands…read more This was the worst tax experience of my life. John was very short via email if he replied at all. In addition: 1) He made an error on our HSA contributions that only we found. When pointed out all he did was send an updated return and no acknowledgement. 2) He did not enter the cost basis correctly on Employee Stock Transactions and if we did not point it out it would have cost us thousands of extra $ in taxes. No apology or explanation just updated the return. 3) He never confirmed when the return was filed. While we were out of the country on April 15th he would not respond to emails. When we finally got a hold of him on the phone he said he receives too many emails to reply and this is how he does business. I would not use him unless you have a very simple return and trust that it is right without combing through many pages of returns with no help from John.

John Costello has been preparing my tax returns for too many years to mention …read more Around June 20, 2021, I received a letter from the IRS stating that they needed more information to process the return. The listed what they needed: a copy of pages 1 and 2 of my return, amounts and dates of all estimated tax payments made for 2020, any documents verifying income and withholding. John faxed the information to them. He said the problem was "identity". The IRS wanted to make certain I am really me! I thought it was strange why they requested estimated tax payment and income and withholding information if they thought it was an "Identity" problem. However, I didn't question John. He said I would just have go wait until they mailed me my refund. As the months went on I kept thinking why did the IRS want estimated tax payment information. On January 13, 2022, I called John and said I was still waiting for my check and that I haven't heard from the IRS since June. I asked him if he could do anything to help me. He shouted, "no, I won't do anything to help you." His shouting upset me more than what he said. So, I made an appointment with another tax preparer for January 18, 2022. The new tax preparer looked over my 2020 tax return and the letter I received from the IRS, and he stated and should me the mistake that john Costello made. I left the office of the new tax preparer, and went to John Costello's office. I pointed out the mistake that he made. He entered my Federal tax payments on the wrong line, and he omitted my estimated tax amount. He tried to say that I did not give him the estimated tax payment information, which is a blatant lie, and i told him so. In June 2021, when I showed John the letter from the IRS, he knew that he made a mistake, and, if he didn't know, he should have examined the return that he prepared. John Costello didn't have the ethics or courage to admit to me that he made a mistake. Tax preparers are each given a phone number from the IRS, so the tax preparer can reach them. John denied this! If he had admitted to me, in June 2021 when I should him the letter, that he had made a mistake, I would not be typing this letter!

Just recently I had to contact Tom Ruane about a problem with my Social Security Account missing…read morerevenue that was supposed to be posted by the IRS between 1996 - 2016. He had done the business taxes for me during that time period. I offered to pay him for his time, but he said it would just take a few days to gather everything that related to me and send along. I recommend Tom Ruane very highly, he did excellent work for me in the past, and now helping me with this new problem, even though its been years since he had done work for me. Great guy and such a relief he can help me with this.

I got a really uncool letter from the IRS saying that I owed something like $5K to them. I…read morepanicked, searched yelp, and found DiDi's five star review. I took my taxes in, and within 5 minutes Tom had discovered the error I made while using TurboTax.... Ouch. But THEN, Tom asked some questions and found that the IRS owed ME some money - so I ended up ahead! Now that's a CPA who knows his stuff! Thanks, Tom!

$2k not just once but for every year for two years. Two F*ing grand for BS service. Had one of…read morehis employees (Derick I believe) call me back on several occasions because he could not understand in plain F*ing English. On top of that, I had to pay the IRS over $1500 first year and another $2k second year.. for what??!!!! I did not make over $100K!!! What a rip off service!! Staff calls with the same questions after I have answered them via email.. it's just a way to rack up the cost just like lawyers. STAY AWAY!!!

receptionist doesn't answer phone during business hours or respond to left messages. unable to get…read moreother staff members to pick up phone or return calls either.

Great communication, guidance and direction. I couldn't be happier to have found John to help get…read moreme tax compliant and get everything filed. You cannot go wrong with John. He'll become your official tax pro as well.

Don't waste your time- he doesn't return messages or phone calls…read more I called John, the owner, and told him about my situation. At first, he was very nice, and pleasant. I went to his business, and he was very helpful. There was somethings I had to upload onto his database. The following day, when I uploaded all the documents he requested on his database, I was ready for him to file my taxes, however, he never called me back- He ghosted me . I called and left several messages, and never heard from him again. So unprofessional and rude to not call customers backs.