Marvin Pole was very helpful. However, I came in for an oil…read morechange that wasn't due for another 6000 miles. My Hyundai, told me it was time to change your oil. Somebody called me from the dealership and told me it was time to change my oil. But the fact was 2000 miles was not the first Oil Change. I will be back at 8000 miles for my first oil change.

Liliana Diaz, sales consultant, and the finance manager Willie M. were great to work with. Very…read moreprofessional and strong communicators who were responsive! Appreciate them very much in helping with the process of buying a new EV, which can be a very stressful process. Lili was polite and respectful, quickly getting cars ready to see and test drive, and answered all my questions. She completed paperwork super efficiently and conveyed information directly to her team as needed. Both Lili and Willie were great people whom I felt I could trust. One note: sales managers who was not involved the original deal discussions, texted halfway through the process on the Saturday, and was very curt, advising "Not a chance, but best of luck with your search". It was a bit abrupt and surprising, given that we were communicating respectfully and collaborating towards a deal that could have worked for everyone. As a result, I did end up continuing with my search as the manager advised, and found something that worked even better and I bought a car the very next day next day. I think this manager lost the deal for his team. Hope the dealership addresses this lack of professionalism, as Hyundai Gilroy has such potential to be a successful dealership selling great cars in our area! Happy to give more feedback if they reach out.

My family and I have been coming to Freeway Toyota for years -- honestly for almost as long as I…read morecan remember -- and we've consistently had great experiences with Julian and the entire service department team. They've been with us through almost every Toyota we've owned, and they continue to provide quality, efficient service and clear communication year after year. To this day, my family refuses to take our cars anywhere else -- and we specifically request Julian every time. I'm sure that will continue for as long as he's there. Julian is reliable, friendly, quick, thorough, and always reasonable. We truly couldn't ask for better. I've personally been working with him for at least the past two years, and he's helped me through multiple nails in tires, a couple of broken windshields, and keeping my car running smoothly despite the many hours of driving I put on it every week. Shoutout to the dealership, the amazing ladies in the service department, Julian, and one of my favorite techs (I have horrible memory, and I wish I could remember his name!) -- the sweetest guy who's always wearing the coolest sunglasses, has a great beard, the nicest smile, and the friendliest energy every time you pull into the service area. Thank you all for taking care of our family for so many years. We truly appreciate you!

I brought my car to Freeway Toyota for a recall repair and service and explained that I was on a…read moretight schedule and needed the vehicle done by 2:00 p.m. I was assured it would be ready by that time. When I hadn't received an update, I called and was told the car would actually need a couple more hours, which was stressful since I had an important appointment. Before I even had a chance to get upset, Paula at the service concierge desk stepped in and truly went above and beyond. She immediately arranged a rental car for me at no charge so I could make my appointment on time. Her kindness and quick problem-solving completely turned the situation around. When I returned later that day with my child, she even offered a coloring book to keep my little one busy while I finished the paperwork and picked up my car--such a thoughtful touch. I'm very grateful for how they handled everything and for not charging me anything extra despite the delay. Paula's attentiveness and genuine care really stood out, and she made what could have been a frustrating experience into a positive one. Big thank you to Paula and the customer service team at Freeway Toyota!

I was shopping for a gently used Honda CR-V in good shape that didn't have too many miles on it and…read moreended up at Khodas Cars in Gilroy. Their website was easy to navigate and they had a small inventory of CR-Vs so I took the 30-minute drive to check them out. The staff was welcoming and friendly. The sales rep (Page) pointed out where the vehicles were on the lot and let me check them out on my own, no pressure. I did find a CR-V that met my needs, and included a CarFax report. I took it for a test drive, negotiated trade for my 2000 Honda Accord, filled out the paperwork with Pat, wrote a check and drove away with my new ride. I couldn't be happier.

Pretty nice professional folks. Nice selection of cars…read more Seems to be fair prices. Some cars need a little work, chips, dings and minor damage. Check your choice well. The sales professionals were polite and efficient. One guy A bit of a fast taker though, and he wore me out. Otherwise the deal was fair for both. Just remember if a dealer say "it's real clean" that does not include dings, scratches and minor damage. Not really sure what clean means, so always look closer and don't drive to far to buy a car. Would I go back? Yes.

I am new to CA.l needed a car for my daughter.She just got her book published on dementia.My…read moredaughter is my pride and joy.She is beautiful on t inside &out.l wanted to surprise her.Will was a gentleman,a life saver.Will found t perfect Mercedes for my daughter.l can't wait to get it delivered.My Daughter is a Doctor.l have 4 children,6 grandchildren &1 greatgranddaughter! I am so blessed to have met Will.He was kind, patient,honorable,&so very handsome.He looks exactly like my son.Thanku Will,u r awesome.l will recommend you to my family & friends.It is not easy in this dog eat dog world to trust anyone anymore.someone must love you very much,to have brought you up to be honest, trustworthy &so patient,Thanku from t bottom of my heart.

Absolutely pathetic experience from start to finish. We pointed out a horrible burning smell coming…read morefrom the car during the test drive, and instead of responding like a competent professional, the salesman immediately became defensive, hostile, and started talking over everyone the second we questioned the condition of the vehicle. I've driven enough old cars, junkers, and barely-alive beaters to know exactly what overheating coolant, slipping transmissions, and burning fluids smell like. This car felt like it was actively dying during the test drive. The transmission dragged, the engine smelled cooked, and the entire vehicle gave off the energy of something one hard acceleration away from a tow truck. What's insane is they still wanted over $7,000 for it purely because the mileage was "low." Low mileage means absolutely nothing when the car drives like it's moments away from mechanical failure. Putting lipstick on a breakdown doesn't magically make it reliable. The attitude was honestly the worst part. The second I started pointing out actual mechanical concerns, he immediately started talking down to me like I couldn't possibly understand cars because I'm a woman. Sorry, but some of us actually know what a dying transmission feels like, and screaming over customers doesn't suddenly make your inventory safe to drive. This place operates like they're hoping buyers are too inexperienced to notice obvious problems before signing paperwork. If this is how they behave before taking your money, I can only imagine the nightmare afterward. I genuinely would not trust these people to sell a bicycle, let alone a car.

This review goes to the service department! They are extremely helpful and welcoming…read more My last two oil changes Adrian has helped me and he makes the experience simple and thorough. I would definitely recommend if you're bringing in your car for service ask for Adrian.

If you're in the market for a new car or truck, I highly recommend checking out Gilroy Chevrolet…read more Ask for Kim--she's fantastic! I looked at several Tahoes and Traverses, and she was incredibly knowledgeable, taking the time to explain all the features in detail. I ended up driving off in a Tahoe RST, and the whole team worked hard to get me the rate I wanted. Huge thank you to everyone who made it happen--I'll definitely be back again!

My buddy Marco and I (road trip navigator) had a really great experience working with Jessilda, one…read moreof the sales representatives. Jessilda was kind, spoke clearly, and really helped push the deal to the finish line. Marco and I drove from the Fresno area because the local dealerships didn't want to offer competitive pricing, but a quick online search showed that Gilroy had the best pricing and discounts that everyone else we checked from Bakersfield to Merced and as far west as Paso Robles, so basically the entire Central Valley. While I do wish the sales manager on duty was a little more personable, Jessilda's demeanor and professionalism certainly made up for any shortcomings from other staff. Thank you again Jessilda for making this a memorable experience for my best friend Marco and I will certainly keep Gilroy GMC in mind the next time I purchase a new vehicle.

Five stars to Roberta! She was being called left and right to help customers. I observed her for 45…read moreminutes. We drove from Gonzales to pick up a part because Gilroy was the closest that had it in stock today. We arrived at 1:08 to be greeted with a hand written note, "out to lunch back at 1:45". So we sat down and waited At 1:45 the gal that was at lunch (didn't get her name, older lady wearing a beanie cap) pulled the part for us and brought to counter. She then yells, "Roberta can you help them?" I guess Roberta does everyone's job here. I hope her coworkers don't take advantage of Roberta. Roberta helped us with a smile. I suggest the service/parts depart cross train so that when one is out to lunch the other covers the counter. AND when you're handing out parts that employee be responsible for the entire transaction. It just looked like Roberta was being directed to do everything in that place. Also during my wait I went into the showroom expecting to be approached by a salesperson. I believe I counted four. The two in separate booths saw me and looked down. The last gentleman sitting at counter by door greeted me. He was very professional as was Roberta. The approach I received upon entering the showroom along with my experience at the parts counter exemplified poor work ethics. I will not purchase an automobile at Gilroy GMC I felt unwanted My experience... when the boss is a good director and trains and treats employees well, The customers receive professional. Courteous service by cross trained employees. This seems not the example here Remember... Happy Boss. Happy employees. Happy customers. Happy reviews. Keep problems at the door and work as a team not against each other. On a good note there were plenty of brochures on the 2025 models but I wouldn't pay $100,000 for a new truck!!!

First day I came into the Gilroy office, I was greeted by Josephine and Yash. Honestly, I wasn't…read moresure I'd end up with a Tesla. I had visited many dealerships, and my daughter's father has a Tesla who's always bragging about it. He's happy with his purchase, but I wasn't convinced I'd join the club--until I met Josephine and Yash. What changed my mind * They completely shifted my perspective from a tentative "maybe" to a confident "yes." * The process was made incredibly easy and enjoyable, which is a rare find in car buying. Test drive and decision support * I needed a couple of visits to finalize my decision, and they didn't pressure me. Instead, they offered a demo drive, which was the turning point for me. * The overall experience at Tesla Gilroy stood head and shoulders above other locations I visited. Team and guest experience * Josephine and Yash were amazing, and the entire team contributed to a fantastic experience. * I brought my nine-year-old daughter along, and Benji went out of his way to help her feel involved in the process. He even taught her how to use the car's remote features, including the new vehicle's remote control. It meant a lot to have her included and supported. Support and follow-up * Whenever I had questions or second thoughts, the team was readily available, patient, and informative. They provided the right information without ever feeling pushy. * Their collaborative, customer-first approach made me feel supported throughout the entire journey. Impact and takeaway * This experience was a refreshing contrast to my previous dealership visits, which felt pushy and sales-oriented. * Going from curiosity to ownership, I felt guided through the transition--from one EV mindset to embracing an electric vehicle with confidence. * The Gilroy team truly made the entire process seamless, enjoyable, and genuinely reassuring. If you're considering a Tesla in the area, I highly recommend stopping by to meet Josephine, Yash, Benji and the rest of the Gilroy team. They turn what can be a stressful decision into a smooth, positive, and energizing experience. Thank you to every single one of you guys. I really am grateful for all of your help and just blessed to see that your entire team works as a team in a family. You guys are amazing.

Only had my experience here with sales on sept 1 2025. Bought a brand new Tesla m3. Few things for…read morea very expensive transaction that I feel should've been accommodated as a consumer. 1.) zero flexibility on referral. Clearly showed that I was a referral prior to purchasing the car and that I tried to use the link. Even through the in-app chat they said I would receive it but in store they were either incompetent or unable to make the referral happen. $500+ worth of lost discounts here that I rightfully qualified for. 2.) zero flexibility on college student discount. I have proof of being a college student. Nonetheless they were unable to apply $1k discount as stated in their website. Now we're at $1.5k worth in losses. 3.) car came with a unremovable scuff on the driver seat. Tesla service later replaced the seat at no cost to me but this took an entire day of mine and about a month of having this scuff to resolve. When purchasing a brand new vehicle this just doesn't make sense to me. I feel like purchasing a car is one of the magical life milestones that should be exciting and perfect. Instead it felt frustrating and that things could've been taken care of better on Tesla's sales side.

I recently purchased a car from Gilroy Car Club, and I had a great experience from start to finish…read more The staff are very nice, professional, and went above and beyond to meet my needs. A staff member even followed up with me, after my purchase, to ensure everything was going well, and if not to let him know so he can take care of it. That is outstanding service, and greatly appreciated! Despite the other reviews that are negative, don't let that steer you away from this dealership, because one person's "bad experience" can truly just be their mood that day or if they really were unhappy that doesn't mean you'll have the same experience, because I didn't. Thanks again Gilroy Car Club! I definitely recommend your business!

One of the workers or owners pharham or something I'm not 100% sure of the name. But he likes to…read morecall for Tows underneath this name and not pay for them after drop off and completely ignored me/Avoided me when it's time to Pay. It's happened on multiple occasions. How sad it was just a couple hundred after I broke my back to move these cars.

I had such an amazing experience at the Ford dealership in Morgan Hill! I ended up purchasing my…read moreBronco Sport here, and the entire process was incredibly smooth from start to finish. Juan R. helped us and he was absolutely fantastic. He was very professional, friendly, and most importantly completely non-pressuring. He made the whole experience feel comfortable and easy, which is something you don't always find when buying a car. He answered all of our questions and made sure we felt confident every step of the way. What impressed me the most was how quick and efficient everything was. We originally just came in to browse, but the process was so seamless that from looking around to signing the paperwork, we were there for maybe two hours at most. The paperwork process was fast and straightforward, and the team made everything simple to understand. Overall, I'm extremely happy with the service I received here. Juan R. and the team made buying my Bronco Sport such a positive experience, and I would absolutely recommend this dealership to anyone looking for a stress-free car buying experience!

I've purchased multiple fleet vans in the past, but after my experience with this dealership, I…read morewon't be coming back. From the moment I met the salesman, James Sanchez, something felt off. The interaction came across as unprofessional and lacking basic customer care. Instead of feeling like my business was valued, I felt like I was dealing with attitude and disinterest. As someone who has bought several fleet vehicles before, I expected at least a genuine effort to earn my business. Unfortunately, that effort just wasn't there. There was no real attempt to build a relationship, answer questions thoroughly, or make the buying process feel worthwhile. Because of this experience, I ended up purchasing my new fleet van elsewhere. The Ford Store in Morgan Hill lost my business due to a lack of professionalism and customer engagement. Very disappointing experience overall.

we bought a 2026 Honda Cr-v from John and love it. Quick reliable transaction, John was very nice…read moreto deal with

100 percent recommend Yuliana had a great experience in an out real quick she went on and beyond to…read morehelp me and my family chose my first car