My buddy Marco and I (road trip navigator) had a really great experience working with Jessilda, one of the sales representatives. Jessilda was kind, spoke clearly, and really helped push the deal to the finish line. Marco and I drove from the Fresno area because the local dealerships didn't want to offer competitive pricing, but a quick online search showed that Gilroy had the best pricing and discounts that everyone else we checked from Bakersfield to Merced and as far west as Paso Robles, so basically the entire Central Valley. While I do wish the sales manager on duty was a little more personable, Jessilda's demeanor and professionalism certainly made up for any shortcomings from other staff. Thank you again Jessilda for making this a memorable experience for my best friend Marco and I will certainly keep Gilroy GMC in mind the next time I purchase a new vehicle. read more

Gilroy Buick GMC - New Denali Ultimate. - Auto Repair Near Me - Gilroy, California

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Five stars to Roberta! She was being called left and right to help customers. I observed her for 45 minutes. We drove from Gonzales to pick up a part because Gilroy was the closest that had it in stock today. We arrived at 1:08 to be greeted with a hand written note, "out to lunch back at 1:45". So we sat down and waited At 1:45 the gal that was at lunch (didn't get her name, older lady wearing a beanie cap) pulled the part for us and brought to counter. She then yells, "Roberta can you help them?" I guess Roberta does everyone's job here. I hope her coworkers don't take advantage of Roberta. Roberta helped us with a smile. I suggest the service/parts depart cross train so that when one is out to lunch the other covers the counter. AND when you're handing out parts that employee be responsible for the entire transaction. It just looked like Roberta was being directed to do everything in that place. Also during my wait I went into the showroom expecting to be approached by a salesperson. I believe I counted four. The two in separate booths saw me and looked down. The last gentleman sitting at counter by door greeted me. He was very professional as was Roberta. The approach I received upon entering the showroom along with my experience at the parts counter exemplified poor work ethics. I will not purchase an automobile at Gilroy GMC I felt unwanted My experience... when the boss is a good director and trains and treats employees well, The customers receive professional. Courteous service by cross trained employees. This seems not the example here Remember... Happy Boss. Happy employees. Happy customers. Happy reviews. Keep problems at the door and work as a team not against each other. On a good note there were plenty of brochures on the 2025 models but I wouldn't pay $100,000 for a new truck!!! read more

Bought a 2026 Denali last week and the staff was amazing. We were helped by Eli and then Leo and were both great. Very straightforward and professional. If you are looking for an automobile definitely check them out! You will not regret it. The sale went smooth and we ended up trading our truck in and were given a great price for it. Definitely check them out. Our finance guy Archie was also amazing. Polite and professional. read more

I did some Business there and All the people where very nice and very attentive to me. I was pleasantly surprised. I recommend this Dealership Highly. read more

This is our first time here at the dealer. We were here just because we really want to buy the 2023 GMC Acadia and this is the only one dealer has the brand new one with super good deal! We were greeted by Mo, and that's the good start! He is super nice, friendly and helpful! He helps us going through all the things, tell us lots of good stories about his life! We not only buy the excellent car but also learn lots of good things. The second person I need to mention is Calvin! We can't have enough words to say thank you to him! He's awesome and super duper helpful! If we were not meet him, we don't think we cannot make it to the end! This is the best dealer we've been to! We have really good experiences here and just don't know how to express enough our gratitude to Mo and Calvin! Thank you read more

Gilroy Buick GMC - Auto Repair Near Me - Gilroy, California

I brought my Buick in for service. Todd and Esai could not have been more knowledgeable and professional. They were totally upfront about the service work that needed to be done, the amount of time it would take, and the cost. There were no surprises or headaches.... It honestly could have not gone any better in my opinion. Props also to Todd in Parts. All three gentlemen worked together to make my experience there much more than satisfactory. If you're looking for a professionalism, honesty and integrity in regards to your auto servicing, I heartily recommend Gilroy Buick GMC. Don read more

Every thing about it repairs in a timely manner to start would be a achievement fixed right the first time as well would be great

Worst place to do business, contacted the dealership to help me void the extra warranty I purchased on my used car so I can sell it and get something else. After giving me the run around for weeks they told me some guy Jesus has called the warranty company and voided the warranty and it will come off your loan balance in 45 days, it's bee 4 months and nothing. Basically got given the run around, ignored and lied to. I will never do business here ever again. read more

Drove over 2 hours after spending several hours on the phone. Once arriving we did the inspection of my trade and the vehicle I was trying to purchase. After spending close to 3 hours they were not willing to match the original price on the trade in. They also had another couple interested in the same vehicle. They kept playing each of us against each other in separate rooms. Trying to get both of us to buy an extended warranty and a service agreement for over 10K. We refused these adds as they are so overpriced but they refused to remove them and told us several times to include it in the contract was the only way to purchase this vehicle. This was the rudest most unprofessional business I have dealt with. Would steer clear of this dealership. The final comment was " that's just business". Hope they never sell another car. read more

Leo helped me today on the phone and in person, this is my very first time buying a car especially by myself on my own! I am very VERY dissatisfied because the pricing online did not reflect the final sales price! He even said we would honor the online price and he did not. There were random charges for "door guards" and "serial etching" which apparently is what they charge for "every car they sell" and it costed and additional 800$ for a sticker. that was NOT listed on the car and when he went outside to prove it was it was not, yet still tried to charge me for them. This dealer ship has broken doors and a leaky ceiling honestly I should have been an easy same day sale yet all of these sneaky prices are crazy too me! And I walked RAN ACTUALLY lol read more

Gilroy Buick GMC - random fees ?!?! - Auto Repair Near Me - Gilroy, California

Extremely rude staff and service department. They broke parts in my interior doing a repair and refuse to replace the broken parts or take any responsibility. Avoid this place at all cost, there are much better dealers in the area that are deserving of your hard earned cash. read more

If you're looking for friendly, or even DECENT customer service don't come here. I absolutely hate and avoid leaving negative reviews unless it's REALLY bad. I went in for my first oil change at this location and i left within 5 minutes of waiting in the waiting area.. when i first arrived there was an older Spanish speaking woman that told me she'd been waiting there for some time and nobody has come to the front. We both went to go look for help. A very nice mechanic came out from the back and told us the man at the front desk was gone. he proceeded to make small talk and was very polite! He waited with us until the man got there. i believe Michael was this man's name, not quite sure. he was so rude, he kept saying "it's my lucky day" and sighing when he had to help multiple people at once. Then said it again when he asked me if it was my first time getting serviced there, i said yes and he said "wow it's really my lucky day, I'm going to have to sign you up" complete silence because....do you not work here? he had so much attitude towards the spanish speaking woman. It seemed like it was a burden to help us out, especially her. Once we were in the waiting room, he comes out to tell the other woman that her oil change wouldn't be free ( for whatever reason) then the woman calls her husband and he mentions that the first oil change is free. The man gives her attitude and says the car has x amount of miles and it should've been brought it a long time ago. The woman then tells me in Spanish that they bought the car with miles in it already, they didn't put x amount of miles in themselves. The man then says "i guess we can do it". While this was all happening in the waiting area, one of his coworkers passes by rolling his eyes and making a face at him as if to say we were a burden, i instantly asked for my keys and said i'm no longer getting serviced here today. as he's getting my keys he says " will you be rescheduling?" i said "probably not" and he LAUGHS. and says "well i'm sorry" soo not genuine. I said, "i hope your day gets better" and left.. This is exactly why i went to salinas GMC to buy my car, and this is why i'll be traveling to salinas to get my vehicle serviced as well. read more

Gilroy Buick GMC - Name & date. - Auto Repair Near Me - Gilroy, California

One of the bigger mistakes made by me was buying my pickup from Buick GMC as it has been hell from that point on to today, years later. From promising me a deal when purchasing the truck to servicing the truck it has been one lie to another, crappy service, extremely poor communication and dealer-customer relation, and downright dishonesty. Initiating our relationship (Gilroy Buick GMC and me) with pretending to search for financial institutions to finance the vehicle they come up with "the only people who will lend money for tge truck." This was GM Financial at a whopping 13 percent, just under 13 actually. My score was 7 10 then. Yeah, go figure. Then this deplorable dealership (Gilroy Buick GMC)continued on with, and this what I am about to say is utterly true and am held by law to be true or else, defrauded me out of 2400 dollars by accepting my vehicle into their customer service dept. for scheduled service call me to inform me that my truck is ready for pick up and have not did what the truck was there to have service for, but merely detail it -- this happened three times in the course of a year and a half before I saw the red flag. This matter is currently in arbitration. Then today, I take my truck in at scheduled appointment for dialysis, a few minutes process for which these despicable people charge $289.00. I get there and notify Todd Mason, as instructed by their text message confirming the appointment, but no Todd Mason bothers coming out. I wait 15 minutes, no show. Finally, I go to find him and find a different person who proceeds to inform me that despite my 8 AM appointment they will be holding my truck for a day or till Monday, several days away; this for a few minutes reading! I was informed that my appointment only puts me on line for service. This nonsense is typical of this dealership. Of course this "only puts you in line..." is a lie or they would open up their appointments for all an sundry at say, for instance, 8 AM and put every 8 AM appointment in line. This dealership will lie to your face, deceive and manipulate its customers and could care less what anyone of us think about it. I am living check to check and simply cannot take a single day off work let alone several. I lost a days wage today because of this terrible dealership and its deceptive and apathetic disposition in business. I am so fed up with businesses like this one who put their personal agenda ahead of good and honest business practices and value its customers who put trust into them. These scum bags need bankruptcies and unemployment not $289.00 for a few moments of work for which they bill an hour. Please, skip this dealership at all costs. I just simply cannot justify taking my vehicle concerns to them any longer and will from now on be forced to go to the GMC dealer in San Jose. They got zero stars! read more

This is one of the most mismanaged dealerships I've ever been to. The service department is nonexistent, please refrain from any kind of service work to be done on your vehicle at this GMC of Gilroy dealership. I brought in my Hummer EV 2023 when it died on the freeway, the service advisor told me he has four other ones that are brand new that they're not able to fix and waiting for a GM engineer to assist them because their staff is not knowledgeable enough, he told me it might take 2 to 4 weeks before they get my vehicle. I asked him to provide a loaner car while the car is being worked on, he stated they have no loaner cars and all rental dealerships closed their accounts with the dealer for nonpayment. To top it off, he was not even able to use the computer system to enter my information because of the lack of computers working in the service department, he had to do everything on his own personal cell phone. At that point I had enough, I called AAA and had them tow the car out of this dealership to a professional GMC dealership that Services their customers. I ended up paying $300 to have the vehicle towed out of my own pocket.. Later in the day, I reached out to management/ownership, the owner was very apologetic and insured me that he will refund me for the $300 AAA tow for the lack of service that was given to me at his dealership. Tyrell Winding, claimed to be the owner of the GMC and Hyundai dealership in Gilroy, NO refund was ever received and zero communication on his part even though he claimed it'll be all taken care of the following day. I've had GMC vehicles and serviced them at multiple dealerships across the bay area for my business, this is the most unprofessional, understaffed dealership department I've ever seen in my life. Speaking to GMC concierge, they told me they've had nonstop complaints for GMC of Gilroy, also, when you attempt to call them nobody answers the phones. read more

I'm not sure how much of difference it's going to make. BUUUTTT...my experience with this place was beyond amazing!!! ERIK Gonzales helped me with my purchase and listened to me as a mom of 3. Not only was I a first time buyer but he assured me..."Don't be afraid to say no" i was scared. This is a big move for a single mom! But, he showed me, my price range and made me comfortable and confident in my decision. The whole team made me feel welcome and not ashamed of my budget! Benjamin the man who took my money and made me some amazing deals was very g I can't thank you both enough for helping me make the right decision for my family and I. read more

Gilroy Buick GMC - Auto Repair Near Me - Gilroy, California

I had the best experience at this dealership. Originally, my family and I went to the Capitol location which was much closer. We were looking for a Sierra Denali black on black and they had a white one that was almost fully upgraded at a discounted rate. They were running a promotion that was pretty good, but we decided to try Gilroy for the black on black. Right when we pulled in the parking lot, Mo stepped outside to greet us immediately. He answered all our questions, ran inside to grab multiple keys to show us multiple vehicles, and went into thorough detail about each and every feature, all with a smile on his face. He really knew what he was talking about and he genuinely seemed like he cared. I never had a dealership experience this great! We found the one, but 1. They weren't running the same promotion as Capitol and 2. It was white. When we brought it up, Mo got to work with the boss and in the end, they were able to price match AND find a black on black Denali with the same upgrades as Capitol's for us. The process took a few hours since Mo had to personally go to another GMC to pick up our truck and there was probably a lot of paperwork involved, but my family and I are more than happy with the care and exceptional customer service that went into our purchase. Mo even gave us a discount on the all weather floor mats that we had to pick up later on as the Parts department is not open on the weekend. read more

So much to say.. where do i start. So primarily, my bf, his mom, and I all went on a trip to Gilroy after a few arrangements were made by the staff to reserve his dream truck he had been looking at for quite a while. We were so happy for him because he's been working really hard & searching for a realiable truck he could depend on. His favorite truck is the chevy silverados. The one we were looking at was a 2015 priced at 32k. We were driving 2 hours away in hopes of coming back with a new truck. This was a serious consideration. So we get to Gilroy & were greeted by the staff and shown quick service on that front. Some of the initial things we did were check out the exterior of the car and the interior. We looked at the truck bed and noticed something that i still dont know what it was lol. Apparent palm seeds decayed in the back, which must have been there for a while because it was a lot. Also, scratches, dents, and tears in some of the plastic. He wasnt too worried about the cosmetic things like his mom and i were because his cousins are mechancis but its still money to fix. After going over a few things, he was still pretty confident & decided to do a test drive. The car ran smoothly there wasnt any mechanical issues. The air worked well. Just a mirror that didnt adjust. And below the cupholders, the previous owners used hair combs & possibly a nail lying on the passenger floor. It was obvious this car hadnt been cleaned out. Not even a little. Now time for the pricing..this is where things went south. He was picking the rate o which he wanted to pay ( 5 years) and they said initially the car was 32k. But i realized they never asked us for what our bidding/ negotiation was. My bf was a first time dealership car buyer so this was a big deal. After an hour of the salesman trying to get us a "deal" they come with their "best rates," and the price is higher than whats on the sticker. With a rate of 5 years an interest of 7% it would cost 42k. How is that?! The car peice should not spike up like that. When we were trying to talk about what we had in mind because we had driven so far, he said we dont negotiate here. Thats the old way and thats over. We dont negotiate. And we kept talking about the drive , some of the trucks obvious flaws, and the pricing how that was a lot.. he said well why did you drive so far for a truck then? Just because you dont like the proce doesnt mean it's not a good deal. He even mentioned the fact of not fixing the probs bc that would cost the dealership money yet he doesnt think of his customers. Im astonished. Ive never heard anyone in customer service talk like that, let alone a Manager! The way we were treated no one should be treated. It's not worth doing business with people who treat their customers so poorly. 0/5 stars. read more

Gilroy Buick GMC - Auto Repair Near Me - Gilroy, California

do not buy in here, they have factory problems in trucks, that they cant even fix dont waste your money in here read more

If I didn't have to give one star I wouldn't !! my first Denali truck about 3 years ago I went in bought a Denali suv for the wife then a Denali truck for me the next day my Denallu SUV's computer went out. I had to hound the dealer to come get the truck and finally they fixed it after I went in and threatened to take them to court. then my truck brakes started chattering when the RV I pull was hooked up to it because the transmission was starting to down shift wrong when I would hook my RV because the brakes had to over power the transmission only when it came to a stop just a headache , the service writers and mechanics were clueless while doing this work I was taking time off of work Gilroy GMC was having so much turnover with personal it was outrages had to explain my story 10 times and never got a clear answer! Now to my real time I found out they went under new ownership went back and here we are I been looking at trucks and I been back and forth with do I give a GM product a chance again I been hearing allot of bad things about there transmissions so I said let's try it, and have taken a chance on a truck now I buy this truck last Thursday evening take it in the evening drive drove about 45 miles to San Jose and back and the truck shifts just like my last truck the motor will slow down and the RPMs need to slow down as well but it seems the transmissions will shift later on Wich forces you to have to put more pressure on your breaks and last time that caused my breaks with in two months to start chattering and the rotors were glazed because how hot they would get so instead of dealing with this mess I went back first thing in the morning because the same day they were closed I went on that Friday spoke to Eric he said he was busy I gave him my complaint said he would get back to me never did didn't call till Sunday he don't call me he text me so I had a down payment that was owed I was going to bring them a money order but since they didn't want to deal with me or blow me off I waited I called the dealer three times I text back the same number that Eric text me and nothing finally the following Thursday I drove in and get three guys team up on me how there is nothing they can do about it and that I am stuck and I wrote them a bounced check witch it did bounce because i was going to bring them a cashiers check from the credit union but since they wanted to ignore me I had to get there attention so here we are I am stuck with a POS TRUCK that has sat on my driveway for 7 days has not moved has 127 miles on it and is useless to me!!!! read more

Stay far away from these crooks. Will tell you to come in to purchase a car and will add on all kinds of fees they say are mandatory. RUN. read more

Starting on a positive note - my salesperson, Bob, was great - but that is where the positive ends - the dealership is worn, dirty, and tattered - and the people working there are rude, dismissive, and condescending. BUYER BEWARE - I SHOULD HAVE GONE TO SALINAS GOLDSTAR GMC - Gilroy did not give me all of the discounts advertised amounting to about $1500 - not the end of the world, but the lack of transparency and "games" between sales- on-floor manager and finance were awful - to the point that I walked out at one point and the salesperson followed me to my car and convinced me that I would get everything I asked for. My fault for not just leaving when I had the chance. NEVER EVER USE THIS SHELL/SHAM AFTER THOUGHT OF A DEALERSHIP! BUYER BEWARE - ESPECIALLY WHEN THE ONLY POSTER ON THE DIRTY PEELING WALLS OF THE SALES OFFICES ARE "NO COOLING OFF PERIOD" ANNOUNCEMENTS. read more

My husband and I purchased a used 2022 Yukon from this dealership. 3 weeks after purchasing we realized the side cameras were not working. I brought the Yukon in to our local GMC dealership. They investigated the reason for the cameras not working they found that the coax cables to the cameras had been cut by a previous owner and could not be covered under warranty, even though my car was sold to me as having a bumper to bumper warranty for 7,000 more miles. I contacted the Gilroy GMC dealership to tell them what had been found and they told me that they knew about the wires being cut, but did not disclose that at the time of purchase! The quote to repair the cut wires is $12,900 due to having to replace the body harness, which connects all wires to the car. This is 23% of the purchase price! After many phone calls and emails to Shawn Gill he told me they would give me a "discount" of a few thousand dollars, but ultimately they have zero interest in fixing this issue and making it right. read more

As I am to understand this location is under new ownership and has ambitious plans to run a great business in Gilroy. I purchased a used Hyundai Sonata (Used as a go-for car at the dealership) and had an absolutely great experience. As this was a discretionary auto purchase, I appreciated the no pressure sales approach and a willingness to work within my particular financial preferences. I left the dealership feeling we had a win-win experience...the dealerships love moving pre-owned inventory. I expect nothing but continued excellence in customer service from the new ownership group and their Service and Sales Leadership Team. Best of luck to Team Gilroy Buick GMC and Gilroy Hyundai. read more

I have been looking around for used cars the last few months and found the car I was looking for at Gilroy Buick. I reached out to schedule a test drive. Ray responded that day and I was able to schedule to come in the following day (Labor Day). I drove down from San Jose after work on Labor Day. Ray was so wonderful answering questions and taking the car out for a test drive. I appreciate that they were able to stay late so I could take the car home the same day. I got a better trade in value for my car compared to a different dealership I had visited the day before. We were also able to negotiate a price that worked with my budget. Ray reached out a few days after the purchase to make sure we are still enjoying the car. Felt this was very thoughtful. We are loving the new car and I'm so glad I was able to get such a great deal on this 2021 Buick Encore GX. Thanks Ray! There used to be a local commercial that said "Drive a little, save a lot, in Gilroy!" Well it's still true, very happy with my purchase. read more

Gilroy Buick GMC - 2021 Buick Encore GX - Auto Repair Near Me - Gilroy, California

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Let me preface this review by saying this is the first time I have ever purchased a vehicle from a vehicle add ad online, without seeing the vehicle in person, driving it, and was very skeptical to do so. After much research, I knew what I wanted, confirmed the price range I thought was reasonable, the specific make, year, model, condition of the truck I wanted, and after several weeks of looking, I finally found it at Gilroy Buick-GMC. The only problem was, I live in So California, and this dealership is in Northern California, however, I was determined to buy my truck!! My first inquiry and contacts were with General Sales Manager Ben Alcantar. After several text messages and phone calls, my gut feeling told me I could trust him as he was very honest, upfront, professional, and was not persistent, like many car salespersons can be. I had many questions about the logistics of buying my truck up North, but Ben was very patient with me and explained exactly how he and his dealership could make this happen. I purchased a beautiful 2022 Chevy High Country 1500 Silverado - Black on Black, that was practically new, and in very pristine condition with only 7,101 miles!! So yes, this is the biggest reason I wanted this truck. After agreeing to the purchase price, Ben set everything in motion. Another salesman, Yousef, assisted with my request to video the truck and send me additional pictures I requested. He too, was courteous, honest, and took care of all of my requests. I then delt with Finance Manager Calvin Pham who was extremely helpful, patient, and informative in explaining the financial aspects and logistics of financing my truck through my Credit Union here in So Cal. With everything completed, Ben had their driver Don, who was also a very nice gentleman and professional, deliver my truck to my driveway with assurances, that if I was not completely satisfied with my purchase, Don would turn around and bring it back! Don also brought the original purchase contract for me to sign and was helpful with me doing so. Suffice it to say, I'm glad I trusted my instincts! I am a Very Happy Camper, love my beautiful truck, glad I purchased it at Gilroy Buick-GMC, and had an excellent customer experience in doing so!!! I can't thank Ben, Yousef, and Calvin enough for all their help, integrity, and the customer care and service they extended to me!!! They really know how to treat and take care of their customers!!! I would not hesitate to purchase another vehicle at Gilroy Buick-GMC and highly recommend them based on my experience in purchasing my truck!! Thank again!!! read more

Gilroy Buick GMC - Auto Repair Near Me - Gilroy, California

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The entire experience was wonderful. Yogi (the sale person) did an amazing job! He was patient, answered all my questions. The facility was amazing "in order" and very clean! I saw my new vehicle twice and it is simply beautiful! Went back the next day and was met with the same friendly, helpful atmosphere . So very glad that it came to be I purchased my Buick Encore! read more

Can I give a zero? We went to buy a truck and we're offered a reasonable deal in writing. We decided to sleep on it and do some research. First thing the next morning we called the salesman and said we would be in to buy the truck. He said the finance manager wasn't in yet and he didn't want us to sit around waiting so he'd call us when he was in. Hours later he called and said that the price had gone up $2000. When we expressed our feeling that the dealership was reneging on their offer, he said his manager would call us. The manager didn't call so we went in. The manager said there was a mistake in the pricing and he was no longer going to honor the offer made less than 24 hours ago. He offered no apology and instead tried to rationalize the additional cost to us. He showed a complete lack of integrity. I will never purchase from this dealership no matter what the deal is. read more

I'm not sure what's going on at this dealer, but it's either terrible communication from sales staff or something is being grossly misrepresented. Could be both, to be honest. I reached out on a 2500 Sierra Denali ultimate and it took almost a full day to get any email back. A sales associate by the name of Chay asked if I had any questions or if I could come in. I called the number they left in the email and it went straight to a busy tone. I called the general line of the dealer and followed the phone tree for sales with no answer and no ability to leave a voicemail. This is a first for me as dealers are usually pining for any and all leads they can get. So I emailed Chay back informing them I had some questions and for someone to reach out to my phone number. Two hours later I received an email back from a completely different associate who disregarded my want for a phone call and asked via email if he could answer any questions. So I highlighted in detail my questions as they: 1. Have two different prices listed (website vs autotrader) 2. The VIN, when googled, comes back to a dealer in SoCal and to a monroney that lists a dealer in Victorville. I just wanted to confirm the truck was physically there as I would be traveling from San Diego to purchase. That brings me to here. 24 hours after I sent that last email. No response, no phone call, no one answering at the dealer. Hopefully someone else has better luck trying to give them your business, because I was check in hand ready to purchase. read more

We purchased a bed cover for our 24 gmc sierra . My wife went to pick it up, and not a single person helped her or even asked if they could help her load it into our truck . When she asked the guy at the counter said they didn't have anybody to help. I install it and the key doesn't work on the lock so we call and they make us take it back to check it out and all they do is put the key in the lock and confirm it doesn't work.... They made my wife drive over there for that ! I call them up and send them pictures of the serial numbers since apparently they couldn't at least get the proper documentation to make the claim when we went back for the second time. It's been about a month I called for the fourth time nobody know what's going on , they can't give me a lead time and they say they will return the call and nobody follows up . We still to this day have not been contacted and have not been given a resolution or update . We can't use our truck bed since we can't unlock the cover. Highly recommend NOT doing business at the gilroy location . They are incompetent and don't care about their customers read more

I just want to say that the Service Manager Ernie went above and beyond to the fullest extent for me. His service and professionalism was top notch. He was very responsive and informative. I'd definitely bring my vehicle back just for his great customer service. I hope Buick GMC of Gilroy knows how great of an employee they have. Thank you Ernie read more

Buyer Beware: Agreed upon price is Never the Real Price. This dealership will increase the value of the vehicle, equal to, the amount of the down payment you will be putting on it. They will tell you the discounted price, throughout the sale process but when it comes to getting to the finance office, the price financed will magically increase to the amount of the deposit but will not disclose this to you. Always look at the amount financed, prior to signing anything from these guys...similar to Bait and Switch read more

Huge shout out to Billy, Mo, and Wayne at Gilroy Buick GMC!!! Mo understood that I went out of my way to check out a car at his dealership and made sure the car was there. Great experience with Mo, awesome personality. Billy understood what I was shopping for, and how I wanted to protect my investment. He worked with me to get the products I wanted and needed and didn't force me to take on anything I didn't want. Wayne fine tuned my coverage, made great conversation and got my deal buttoned up nicely. All three of these guys took the time to ask the right questions and show they really cared about their customers. They made my girlfriend and I feel comfortable and welcome, and connected with us on a greater level than just simply a transaction. Thanks for everything Mo, Billy and Wayne! I love the car! I'm very happy with my purchase, and next time I'm in Gilroy I'll swing by to say hi! You guys rock! If you're looking for a great car to purchase, check out their inventory. I found their prices to be very competitive and the experience was great too. I wouldn't mind driving back to Gilroy from San Jose next time I need to buy a car just to see these guys. read more

Gilroy Buick GMC - Mo handing over the keys to my new ride! - Auto Repair Near Me - Gilroy, California

BUYER BEWARE purchasing a car here. Had a good deal and experience with Alex in November seemed seamless but to only realize when I returned my old leased car to them they never took the proper channels to notify GMC/DMV that I returned my car back to them. The car has been sitting on their lot for over 3 months close to 4 with GMC after me and the DMV because they never released liability. I spoke with a Chay Herrera who said everything had been handled and to text them anytime with questions, I text them and no response and still have GMC calling me as of today! What is beyond frustrating is they simply had no answers to why their dealership didn't turn my car in, none. I would accept yeah we f*** up, what can we do to make it right .. Nothing no accountability. I would strongly suggest doing your research before purchasing a car here! read more

My Denali feels like new again after my full detail and auto butler service! Thank You Alex for your great customer service and Anthony for pick up and drop off service. My entire family is happy! Highly recommend auto butler add on when purchase new suv. My 2017 still looks brand new. Thank you service department! read more

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WORST DEALERSHIP EVER. Not helpful, not willing to work with you and will try to take advantage of you. The sales manager (Sam) Wanted to Yell and be very unprofessional. I DO NOT recommend anyone going here or dealing with these people. WORST CUSTOMER SERVICE read more

BUYER BEWARE..!!!! The Worst Experience at a Dealership..!! First thing lets start with the advertised price on their web site. CLICK BAIT at its finest..!!! Upon test driving the Used vehicle, everything was fine. Sitting down and talking numbers well that's were everything goes down hill. Internet price was $32,633, but that's only if you finance through them..?? Cash price was around $36,000...!!! WTF..!!! (if there was a asterisk next to the internet price stating that, then ok, there isn't) Then was told they could match or get the same rate at the same bank as you. Totally false..!!! Already was prequalified at my bank (Credit Union), but they wanted us to finance through them, that's how they make their money as I was told. When they finally get close to the "cash" price it was $32,995. Then they wanted to add something called "Auto Butler" (some detailing thing) at $2500, which you HAVE to get. Never have I been FORCED to get an add on like this at a dealership..!! Next they added something called "STEALTH" (Auto Security System). Which of course you HAVE to get. Once again, I have never been FORCED to get an add on like this at a dealership. On their own website at the bottom of the ad for this vehicle, it states and I quote: Notice of Security System: All of our vehicles are equipped with an anti-theft device to prevent theft from are inventory. The advertised price for all of our vehicles does not include the price of the anti-theft device. This device can be purchased for an additional cost or may be removed at the customer`s option. So after those 2 "ADD-ONS" Total price with tax, fees, etc.. was over $40,000..!! Saw that and bolted out the door, never looking back. This has to be the shadiest dealership I have worked with and from all of the negative reviews I believe it.. So watch out..!!! read more

I took my car there for a sensor in thermostat problem and they told me they both needed to be re-placed to 2020 Arcadia which is ridiculous. I bought it brand new and they were going to charge me almost $3000 to fix the problem and it should've cost me more than half of that, I was told that they do this often so I'm questioning in November I had a service done did I really need that service? Now I'm questioning did they overcharge me when I bought the car? This is wrong considering how expensive everything is today it's wrong to take advantage of people and lie to their face so I decided to go elsewhere. read more

Customer service is rude! He refused to service my vehicle and asked me to leave which I did put on the certificate that I received in the mail it was an honor because he said he wasn't going to honor it read more

Stopped by to check on some cars, Mohammed the salesman was very polite, very explanatory and helpful that I end up buying a car. Very happy with the service and knowledge of cars. read more

I leased a 2023 GMC Acadia from sales person Ramon and I was amazed by how easy he made it for me. I'm in Oakland and Gilroy is a hike for me, especially with lots of parental obligations. Ramon drove both the loaner car out as well as the Acadia when it arrived on the lot a week after signing the lease. He brought all the paperwork and we figured everything out over email and text message. One of the easiest lease signings I've ever had, as a life-long GM customer. Call Ramon! read more