This is my review regarding The Birdhouse Barn and owner Fred Heartley. I have included a detailed…read moredescription of everything that happened regarding the custom bird house that I ordered. When I first contacted the Birdhouse Barn in June, Fred responded quickly and answered all my questions. I emailed him pictures of my house. I then placed an order on July 6th on my credit card. I paid $670 for the custom bird house in advance and in full. After waiting a month and not hearing from Fred, I realized I made the mistake when I started reading negative reviews on YELP about the Birdhouse Barn. I grew concerned because I already placed an order and paid for it. Several of the reviews cited not receiving a birdhouse, missed deadlines, no progress pictures or poorly made birdhouses. I noticed many reviewers were frustrated with the long delays and Fred not communicating with them. I emailed him and he stated the bird house is coming along fine and promised an end of September deadline that he missed. I emailed him that I would contact Paypal and VISA to get a refund if I did not receive the birdhouse. Fred replied that it takes at least 16 weeks to complete a custom birdhouse. He stated that he will finish the birdhouse by the end of October. I agreed to wait until then but Fred also missed the October deadline. In early November, I contacted Paypal and VISA to file a complaint regarding not receiving the birdhouse. A few days later, Fred sent me an email letting me know he finished the birdhouse. He stated after the paint dries he would ship it to me. He also sent me an email when he shipped the birdhouse with FedEx. I received the birdhouse on November 12th. FedEx delivered the bird house inside a large, used box with paper wrapping all around it. It came completely covered in plastic for extra protection. It did not have any damage. I can truthfully say that I am very happy with the bird house. It looks just like my house (see pictures). My wife loves it! The paint colors match my house and it's a nice size (although smaller than I thought). The paint is good quality. It's made with sturdy wood. It had no defects or flaws like some reviewers have complained about with their birdhouses. One major problem with the birdhouse, however, is that there is no way to access the inside to clean it. It is completely closed. It should have had a latch or section for easy removal or to open for easy access. I may hire a carpenter to remove the back roof section and attach a latch so I can open it. Overall, I love the birdhouse and give it five stars. I gave Fred five stars because even though he frustrated me with his lack of communication and long delays, the finished product made up for everything. I believe that Fred sincerely wants to deliver a good product to his customers. He can improve his ratings, reviews and customer satisfaction if he follows these suggestions: (1) Only ask for a 50% down payment on the initial order. Tell the customer the birdhouse estimated size. Let the customer know up front that it will take a minimum of 16 weeks to finish the birdhouse. Give the customer an estimated but realistic completion date. Then stick to it. (2). Communicate with the customer. Once a month, email customers progress pictures to keep them informed of the work status. That way, it will allay any fears due to the 16 week waiting time. It will also allow additions or corrections to be made before the bird house is completed. Furthermore, It will avoid any mix ups with sending customers the wrong bird house. (3) Provide a way for the customer to access the inside of the birdhouse, either with a latch or easily removable section. The birdhouse will need cleaning and should have an opening to get inside. (4) Once the birdhouse is finished, email the customer for final payment. When Fred receives the balance, he then would ship the birdhouse. (5) Include in the shipping box a list of suggestions on how to mount the bird house and tips on how to clean and maintain it. Provide paint color samples that the customer can use to buy paint and touch up the bird house. The birdhouse paint will fade over time due to it being outside in all kinds of weather. I received my bird house in a little over four months. It was worth the wait. I believe that if Fred provides a good product in a timely manner he will get positive reviews and his ratings will raise. He needs to accept the criticisms and seek to improve his service rather than reply sarcastically to comments. Fred is a true craftsman. He delivered on his promise to me with my birdhouse. Whether he can deliver for you is another matter. If Fred follows the suggestions above, then I recommend using the Birdhouse Barn if you are looking to buy a custom bird house. Mark Williams

I placed an order for an expensive custom cabinet, November 23, 2025. As of today, March 12, 2026 I…read morestill have not received my cabinet. no communication. Do not order from this business ever. Lorie

I had my basement checked for water damage, and I can't say enough good things about Shawn. He was…read morehonest, kind, and professional. After a thorough inspection, he told me there was no damage--just stagnant air--and gave me simple tips to improve it. It's refreshing to meet someone who truly cares and doesn't just try to sell you something. I would absolutely recommend him to anyone!

From the owner: New clients mention yelp. Cal Now!read more

Nothing but bad luck with trying to retitle my car from Florida to Maryland. It failed the safety…read moreinspection because of window tinting. I had to have it removed. Luckily, I found Ashley at Doctor Tint/Sinister on Dual Highway. She fit me in immediately. They made me feel welcome and comfortable while waiting in their zen like space. I highly recommend this business.

Best tint shop in the tri-state area! Great customer service, excellent quality, refreshed and…read morerenovated interior with a sleek and modern design- looks great! Outstanding prices for quality of work. Will never go anywhere else.

The restore is an amazing place. Really beautiful furniture at reasonable prices. It's a great…read moreplace to find anything.

Very low stock of anything. Looks more like a Thrift store for decorations. Everything they carry…read moreis overpriced. One item of interest was overpriced dramatically and was marked $425. I check on it for weeks and even ask the staff if the item price would come down. It did to $25 and they sold it to a friend.

Five glowing stars for Budget Blinds of Hagerstown and Frederick. When I received a quote from Joe…read morefor two shades (living room and den), I was shocked because it came in at about half of the quote from Beltway Blinds for a similar product. It even was lower than a quote from Lowe's. I was so impressed that I ordered a room darkening shade for my bedroom. The cost for the three shades still was less than the quote for two from the competitor. Also, the products were installed perfectly on the dates promised.

From the owner: Since its founding, we at Budget Blinds have proudly served the local community by offering high…read morequality and stylish window coverings for any occasion. Our goal is simple: to provide you with the best products and services in order to enrich your home environment. Our lavish selection of window treatments includes shutters, blinds, draperies, and shades. Regardless of the window's size or shape, you can rest assured Budget BlindS will have a customized window coverings solution ready for you. Call us today to schedule your free in-home consultation. We'll bring you the highest quality and most fashionable window coverings available today. We're looking forward to helping you beautify your home!

We had some wind damage To our 2 year old home…read moreThe soffit needed to be repaired And a decorative louver reinstalled Called around for estimates Out of 9 calls Only 3 returned calls One company wanted minimum $495( tells me they don't want small jobs) Another took 3 days to call back ETC was right on it Very reasonably priced Good company to work with Fixed everything in two days I highly recommend recommend this roofing company

From the owner: ETC Services, LLC provides roofing services to the Frederick MD area.read more

Joni Saunders assisted me in picking out furniture for my family room. She took the time to…read moreunderstand my needs and was very helpful in fulfilling them. She was knowledgeable about the furniture and had a keen decorating eye. I'm very happy with my furniture and Joni was a pleasure to work with.

We have valued the quality of Fitzgerald Home Furnishings since we bought our home in Frederick…read moreseveral years ago. We initially furnished it significantly through Fitzgerald. After now renovating the lower level - adding to the home by another visit. Prices - no negotiation and good prices for exceptional furnishings. Both times have been well served by highly competent consultant Joni Saunders. She listens, informs of possible options, then knowing the product how to configuration the sofa, fabric, pillow accessories...to coordinating fabric protections, financing, if needed and, of course, delivery. We couldn't speak more highly of Fitzgerald and a sales professional like Joni. If purchasing home decor/furnishings - go to Fitzgerald and ask for Joni!

I will always order from Ginger's for local delivery. The flowers are always beautiful and perfect…read more Thank you to Ginger's for always being amazing!!!

I called from Missouri and gingers flower shop is in West Virginia…read more They were excellent in handling my order. They helped me placing the order for my sister for her 92nd birthday and she was so pleased with the arrangement. I am very happy with the Gingers flower shop. I will call again with no hesitation. :-)