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    Saverance Family Auto Center

    5.0 (1 review)

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    16 years ago

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    Car Town Kia USA Florence

    Car Town Kia USA Florence

    1.8
    (14 reviews)

    This dealership is definitely not the best, called and made an appointment. Dropped my car off…read morehours earlier and they never called me back. So I kept reaching out, they kept my car a full day without doing anything to it and wasting time. Next day I had to keep calling again for them to finally work on it, was told a little bit after three it should be done in an hour or so. Told them I would drive up there but it might be awhile cause I live 50 mins away. I got there at 6:20pm Online it says they close at 8. THAT IS NOT TRUE, they close at 6. Would not open the door and let me get my car, I wasted an hour and 40 mins driving for no reason. Everyone just seems unprofessional. Would not recommended this place

    Extremely Disappointed with Service Department - Major Lack of Accountability:…read more We had the transmission replaced on my wife's meticulously maintained Kia Sorento Prestige Elite at this dealership. While the repair itself was completed, the experience afterward has been incredibly frustrating and unprofessional. When my wife picked up the vehicle, the plastic protectant cover that protects the undercarriage was sitting in the back. She was told by the service advisor, Patrick, that he would put it back on and to give him one minute. When the car was brought back around, the cover was no longer in the back seat, so she assumed it had been reinstalled. It was not. Upon getting home, we discovered the cover was completely missing. There was only a small piece of foam dangling from the front. My wife immediately called Patrick and was sent straight to voicemail repeatedly. She had to call the sales department just to get transferred to service, only to be told Patrick was on vacation. After a full week, we finally reached another service advisor. He asked for pictures, said he would involve a manager, and that someone would get back to us. Another week passed with no update. When my wife followed up, the advisor became defensive, saying "IDK what you mean by taking it higher, I was only trying to help. Maybe you should get in touch with your service rep........Patrick!?!!" We went through the same runaround again and finally reached Patrick, who said he would "go look in the back" for the cover. And that's where we are now. This is not how you treat a loyal customer who just spent significant money on a major repair. The complete lack of ownership, poor communication, and finger-pointing between staff is unacceptable. We've wasted hours on the phone chasing basic accountability for something that should have been a simple fix. I would caution anyone considering service here -- especially for major repairs -- to think twice. We expected better from a Kia dealership.

    Saverance Family Auto Center - car_dealers - Updated August 2026

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