We tried the at-home treatments first, and it ended up being a waste of time and money. After…read moresearching online, we found this place. It's not cheap, especially with multiple kids, but it works. One and done. This is our second visit after several months. Diane was fantastic the first time and helped us again. She's incredibly knowledgeable and even showed us exactly what she was finding. Vanessa is helping us for the first time, and she's been great as well, very thorough and helpful. I'm especially glad both of my kids can be treated at the same time, so we don't have to spend double the time here. Hopefully this is our last visit, but if you're dealing with this frustrating issue, I highly recommend coming in and taking care of it right away.

This was our first visit to My Hair Helpers for our two daughters, and Courtney made it such a…read moregreat experience. She was incredibly friendly, patient, and made both of our girls feel comfortable from the moment we walked in. Courtney is clearly very experienced and knowledgeable. She took the time to answer our questions, explained everything thoroughly, and never made us feel rushed. Her excellent customer service and easygoing personality made the entire visit enjoyable. We're so happy we found My Hair Helpers and will definitely be back. If you're looking for someone who genuinely cares and provides exceptional service, I highly recommend Courtney!

Called Edith and she came to our house the next day! She is kind, patient, and caring as she…read moretreated my three girls with VERY long curly hair. She said she's been doing lice removal for 7 years and you can tell she is an expert!

Edith was professional, fast and friendly! Came over in the evening and solved the issue.read more

Raylene was amazing. She was super thorough with all of our lice checks and made sure nothing was…read moremissed. She was also really quick to respond to any questions, which made everything so much easier. Also want to shout out Olivia who helped us with our original service when we needed someone last minute. Really appreciated that. Very professional and detail oriented. I definitely recommend Once in a Licetime!

After dealing with this nightmare this place was extremely helpful. They were able to treat all my…read moregirls and got it done fast so thankful we found it.

Omg super helpful! My daughter had nits from Daycare on Thu,…read morewe did over the counter kits and sprays. Didn't find much then. Surprised on Tuesday when daycare said she had some and she had alot of nits! I spent 3-4 hours combing through at home so was super surprised she had more the next day! I thought I was being thorough. I should have come here from day one/ would have saved a lot of time, energy and just everything. Process was smooth- treatment actually took less than an hour. They answered all my questions. I got checked too and I'm clear (thank the Lord!) Hopefully we don't get it again, but now I know To come Here directly!!!!

We had an amazing experience at My Hair Helpers of Pasadena! It was our first time dealing with…read morelice and they made everything so easy! They were very flexible with scheduling, got us in as soon as possible and out the door quickly! Sarah was so sweet, professional, and thorough. She put us all at ease, and was very patient and gentle with the kids. We are so grateful for their care and compassion! Highly recommend!! Also a great waiting area setup for the kids - tv with movies, books, coloring, toys etc!

No one wants to have to deal with lice, but if it happens to you, THIS IS THE PLACE to go to get…read morerid of the eggs and the bugs! Michelle and Claudia are SO kind and patient...and so so so informative. They were so good with my kids and so very patient. They answered all my questions and gave such good information. We came back the following week for a re-check and we were all clear! Their preventive products smell great! Their technique works! My daughter was in that chair for almost 2 hours (she has very long hair).They gave her a movie to watch and were gentle and kept her entertained. If you suspect anything, just go for the headcheck. $25 for peace of mind is worth it.

My daughter had her hair cleaned, there currently doing house services only. I recommend if your…read moredaughter is 4 years old like myn look for a salon to go in person! My daughter was doing good at first but then was complaining that is was painful and well the lady that cleaned her hair was not happy about that! Also the guarantee is only if you have all your family checked if not they won't come back and re-check her hair without charging again, so that's not good. So I had to redo her hair myself.

Kelly was extremely knowledgeable and responsive to our needs. She took her time treating myself…read moreand my daughter and answered our questions thoroughly. We appreciate her greatly and recommend her to others seeking lice remediation.

Kelly was super helpful and informative. Really appreciate her approach to this problem that no one…read morewants to find themselves with. Highly recommend!

Had to unfortunately pay a visit to magic hands. Couldn't ask for a better experience left lice…read morefree and with a lot of information on maintaining hair care & also preventing future lice. My daughter said "I didn't like having lice but I like that place" haha.

Sherry was amazing. She was able to get us in right away. She made us feel comfortable and…read moreexplained the treatment in dept. She sent us home with products and explained how to continue our treatment thoroughly. Would recommend to anyone I know going through This experience.

Our experience was great as nervous and uncomfortable situation was Lupe was so professional and…read morereassured us that everything would be ok. I highly recommend this business.

Angel was an absolute Godsend in the very difficult time of our daughter getting lice for the third…read moretime in a year! I was able to get a same day appointment with her, which really helped to put my mind at ease that we would finally get this under control once and for all! We had used other lice removal services in the past, but both of them would do anything and everything they could to take forever (2-4 hours) combing our daughters short, shoulder length hair. Angel was fast (took about an hour) but extremely thorough at the same time. She was also amazing with my daughter, and very gentle when combing through her hair. (Our little one didn't cry once!) Angel was also nice enough to check three other members of the family. (myself included) She was also extremely knowledgable about lice, and had no problem telling us exactly what we needed to do to get rid of them for good!

Shelly is amazing! I couldn't let another week go by without letting it known how great her service…read morewas. It was unfortunate that my mom in-law return from being out of country for several years with memory loss and full of "adult" head lice Being that she has dementia the at home service was a HUGE plus! Called at 10ish and she arrived before 1! She was very professional with the whole situation and explained what to expect and reassured me that she would be 100% clean after treatment. She took her time, had a beautiful peaceful spirit and words of mom in law... softest hands! I must point out that people with dementia are very sensitive in picking up our vibes and let me just say she sat through almost 2.5 hours of treatment and was falling asleep! We are so blessed to have found her. Instead of what I thought would have been a stressful situation for my in law she felt good after and it was all due to Shelly's work! We got her service on January 10th and today mom In law is great! I keep checking her and all clean! OH and I almost forgot... she also cut her hair and did a great cut! (only dislike was that nothing was placed on carpet for haircut. I can't ignore the fact she had been working on her for almost 2 hrs and I'm sure was minding her time and moms state of mind so she quickly started haircut after treatment. THAT was least of my worries at that moment! I was just HAPPY she got those scary bugs out!) Shelly, Thank you so much!!! I appreciate all your help and the little extra help you offered to give me peace of mind! I know and believe your business will thrive and you'll be continually blessed with customers! Heartfelt Gratitude!!! (Pic attached is an after picture)

I've been on a search trying to find the right person to treat my daughters lice. I wanted what was…read morebest for daughter and her special needs. I wanted someone who I can basically trust. So when I found Trish on Yelp, I had decided to give her a call. I've explained to her about how my daughter had got the lice and also on how old my daughter is and the condition she's in. Trish did not hesitate to help us. She was such a Genuine person from the start. Trish is such an amazing person who loves what she do and is great at her job. She def helped out my daughter, and got my bf & I checked out as well. Also, gave us some tips about lice and eggs and how to treat it. We were satisfied with her services. Do not hesitate to call her, if you need to get lice treatment, talk about lice or questions etc. she's the right person and is amazing!

Stay away. Period. I…read morerarely write reviews, but feel done wrong and need to share with the community. Both our young daughters and my wife had lice. They opened by saying "how long do you want us to work on them?" My wife--having no idea, said "until they're gone." That was 3 hours at $100/hr. for the first and after treatments for the other two and products they demand you buy, we were in for about $1400. New to lice and new to the area, we had no frame of reference and assumed that this was the reality. My wife signed their standard form and brought them back for their follow-up. All three were declared lice-free. Three weeks later, the bugs are back on all three, so we called them back. Their policy to guarantee their work is two weeks. They offered us a 20% discount as a return customer, taking no responsibility for obvious errors on their part. To their credit, they have a policy and followed it. But we obviously couldn't do business with someone who applies no good faith to their policy. What we've learned is that Hair Fairies encourages their employees to maximize hours and their policies give no incentive for their employees to be thorough, as within two weeks there is virtually no way for a customer to know that they've missed eggs and bugs. So Hair Fairies gets more billable hours and the customer is further left to suffer. A neighbor introduced us to Buggies and we went there instead. They were not only obliging but affordable. For treatment of all three, our cost was $150. We don't know if it worked yet, but they can go 9 more times before we reach the cost of Hair Fairies.

Update: Mayra, the manager at the Pasadena location, contacted us and had us come in for a…read morescreening. We all checked out ok, but I'm still thinking there is a critter somewhere if there were eggs, so the hunt continues. But, I appreciate that they took the time to reach out and follow up with us. They also told me to email them with a picture if I find anything else, which I think would be very helpful. Original review: I'm disappointed with my experience with hair fairies. We did everything we were told to do - washing and changing sheets, using the shampoo, follow up visits, and everyone in our house was screened. $900 later we are told that my two daughters are lice free. We went back a week later to check again and they were still lice free. I used the oils before I sent them to school. Today is day 17 and my daughter complained about an itchy scalp. Sure enough, I combed out 9 nits! Three days after the guarantee and I'm back in the same boat. Oh! And they told me they would provide me with an itemized receipt for insurance and that never happened either. I hope there are better places that will help us really get rid of this problem.