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    A Family Limousine & Coaches - 2019 50 PASSENGER COACH BUS

    A Family Limousine & Coaches

    (76 reviews)

    WOW! First off, the CUSTOMER SERVICE is top notch! Let me tell, you want to request Gabriel or…read moreKelly every time. Kelly pulled up to our school 15 minutes early and came inside to let us know he was here and ready to take the kids to their field trip. We entered his clean bus and he had stocked the cooler of cold water for us. WOW!!!!! He was timely, so friendly, and very accommodating. We'll use A Family Limo every time!! Jordan and Justin run a great business with amazing staff.

    We were forced to ride on a bus filled with the overwhelming odor of urine and feces, creating an…read moreunhealthy and unacceptable environment for children, troop leaders, and parents. We chartered this company to transport two Girl Scout troops on a 7-8 hour trip, and unfortunately our experience was extremely disappointing. From the moment we boarded, there was an unpleasant odor on the bus. By our first stop, the smell had become overwhelming. The bus was filled with the odor of urine and feces, even though no one from our group had used the onboard restroom. The smell became so bad that passengers could not comfortably sit in the back of the bus. In an effort to make the trip bearable, we purchased bleach and air freshener ourselves. Troop leaders repeatedly sprayed disinfectant and air freshener before the children boarded. We also asked the driver to have the restroom emptied and cleaned, and parents even provided locations where the restroom could be serviced. The issue persisted throughout much of the trip. What was most disappointing was the response from the owner when we raised our concerns. We were told that the company was "a bus service, not a cleaning service." Cleanliness and sanitation should be a basic expectation when transporting passengers--especially children. Based on our experience, I would strongly recommend inspecting any bus thoroughly before departure. No group should have to endure hours of travel in those conditions. This version keeps the focus on documented facts, which tends to carry more weight with potential customers and is less likely to be challenged by the company.

    Miami Motor Coach - The fleet

    Miami Motor Coach

    (4 reviews)

    The team & drivers were very responsive & efficient. They even helped keep my trip within my…read morebudget. I would def book with them again.

    This is the 2nd year our organization has booked with Miami Motorcoach for our annual statewide…read morecollege tour and it will definitely be the last. The first year was okay albeit a very old and outdated bus, but we decided to give it another try. The bus this year was more antiquated then the first and was not inspected thoroughly before picking up our group. Midway through our trip the driver discovered that the air pressure needed to be fixed and pulled off at an exit. Approximately 40 students and staff were stuck on the side of the road in Gainesville for 5 hours waiting for a mechanic to come fix it. The mechanic was taking forever so the bus company decided to send another bus from Tampa to pick up our group and drop them off in Orlando. Our students missed their lunch reservation and had to order pizza and then also missed their dinner reservation because they were dropped off. We had to quickly find a venue willing to fix dinner for 40 people with an hour's notice. The worst part is they missed the college tour for the school that everyone wanted to visit the most, UCF. They settled for just visiting the bookstore the next morning, but were not able to have their group tour rescheduled. The bus company offered no compensation for the inconvenience due to their negligence, no apologies, and basically said we should be "grateful" they even sent another bus to pick us up instead of leaving us on the side of the road. They acted like they did us a favor. This is the worst customer service we have ever received and will gladly take our business elsewhere. The only positive of the trip was the driver; the students loved him and he was very friendly and kind. Avoid Miami Motorcoach at ALL COSTS!

    SBL - busrental - Updated June 2026

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