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    SBS Automotive

    5.0 (1 review)
    Open 8:30 am - 5:30 pm

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    Services - SBS Automotive

    Auto brake repair

    Auto general diagnosis

    SBS Automotive Photos

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    2 months ago

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    German Auto Repair of Summerville

    German Auto Repair of Summerville

    (6 reviews)

    While staying in the area, I noticed that my vehicle was overdue for an oil change. I really…read moredidn't want to take my Mercedes to a Meineke or Jiffy Lube, but I also didn't want to go to the M-B dealership. So, I searched on Yelp and found this place. I called and made an appointment and they got me in on the same day. I was about 30 mins late for my appt, so I just left my vehicle with them, and came back to pick it up later. The ladies working in the office were very friendly, and so were the mechanics. I liked the fact that they did exactly what they said they would do, for the price they quoted. The shop is very clean. They did a good job and I thought the prices were reasonable for Mercedes service. The actual shop (and office) is in another building behind the building that has the TItlemax sign on it.

    Last week, I took our BMW 530i and Z4 in for repairs. I had consistent communication with the…read moreoffice personnel via phone and email throughout the week regarding the nature of the repairs and progress. Yesterday (8/6) I called the office in the afternoon to see if both vehicles would be ready. I was told that both would be complete by the following morning at 8am. I informed the shop that I would arrive at 8am on Friday (8/7) to pick both cars up. When I arrived, I was immediately informed that the 530i was not ready. I waited ten minutes for the owner, Peter, to arrive to discuss the matter. He told me that "the wrong part came in" and that's why my car was not ready. I explained to him that I had a discussion with the office assistant, yesterday, and was informed that both cars would be ready so that I could pick them up. He said, "it was a communication break down." I explained to Peter that I drove 40 minutes from Sullivan's Island (and paid for transportation to get there) and that I wasn't going to drive back to Sullivan's and come all the way back out to Summerville because his office failed to notify me of the delay. I told him he could complete the work and bring my vehicle to me when they were finished. He refused that option. I told him I'd be willing to let him finish the work but that I expected some flexibility on the rate based on the severe inconvenience. He denied that option as well. He went on to say that he "drives from West Ashley everyday" as if somehow that's relevant to the situation. I went on to explain that this has been a major inconvenience but received no sympathy or offer to propose a solution at all. The communication was ineffective and the owner has no accountability for his people or wasting his customers' time and money. This shop was recommended because they are supposed to do good work at a reasonable rate. In discussing the job with Peter earlier in the week, I asked him if they had any flexibility on the rate due to the fact that I had two cars with him. He told me that he didn't and that there was "no mark up on the part (a thermostat for the BMW 530i). The part was quoted at $100 and found it on the internet for $58. The issues with this shop are the following: - They are not accountable when they make a mistake that causes a customer time and money - There is a mark up on parts (which I would be fine with if they were honest) and they tell customers that there is no mark up I can't recommend this business as a result. I would be better suited to pay a premium closer to town as a result of the massive inconvenience and parts mark-up that they try to mask. I explained to Peter that I was going to post a review as a result of this unfortunate experience. He responded by saying, "that's ok, we get plenty of good reviews."

    SBS Automotive - autorepair - Updated September 2026

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