This is the best fish store in town, the staff is fantastic and the fish selection is wide and…read morevaried. I would recommend to anyone who needs fish supplies or wants more fish.

This is so far, my favorite LFS. I love their display tanks and they carry so many great products…read moreat good prices. Their staff is so friendly, and eager and willing to help. The fish there are so beautiful (and friendly, yes, the fish.). I love all of the fish there. The products they carry are very wide in variety and convenient. My only complaint is that the Betta Splendens are kept in pint sized cups. They cups are kept very clean and all, and overall much larger and better than the cups at most pet stores, but still, they are cups. I feels like they could at least try better at that factor. Otherwise I would have given them 5 stars. But they are an overall great store and I would recommend. I've bought so many useful supplies there, and a little Zebra Nerite Snail as a tankmate for my Betta :) . They get along so well. (The reason some of you are seeing older bad reviews, and now good reviews, is because they are under new ownership and management. Before the new ownership this place was terrible, now it is amazing).

I come here ALL the time, the staff is so friendly and helpful! plus there's always a huge…read moreassortment of both freshwater and saltwater fish. i've been coming here for 2 years now and have never had a bad experience. i recommend this store highly!!! one thing (in my opinion) that really sets aqua imports apart from the other fish stores nearby is they take the time to update their website to show what they have in stock, as well as always having labels with pricing & fish breed on their tanks. i don't see this often, especially for the quantity aqua has, it's very impressive.

I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

Tried to place a p/u order. not one potty bag in the store apparently. At least McGuckin's calls or…read moretexts when they're out of a specific brand. I ended up ordering from chewy.com and will probably continue to do so from now on.

My dog was groomed at this petco and he looks horrific. They shaved my Australian Shepherd down to…read morehis skin and left his face full and barely cut. Any quality groomer knows never to shave a Aussie down to the skin as it burns. I even showed them a picture of exactly how he should be cut. I would recommend avoiding bringing you animal here for grooming. Purchase other stuff like food here.

i absolutely love this place I have three snakes and they are amazing, and I have been going to…read moreboth of there locations for years!!! I get all of my rats and pet care products there!! everyone there is amazing and the owner is also amazing and very kinda. I talked to him about breeding my own snakes and he gave me info and suggestions on which snakes to breed what I would get if I bred them together and etc. I HIGHLY RECOMMEND THIS STORE!!

I got my snake here and all the supplies. Great experience and they had a lot of patience with meread more

Today I went in with my 18 month old Daughter and she had an absolute blast! The workers there were…read moreabsolutely amazing and very knowledgeable with everything in the store! I ended up purchasing a Crested Gecko and am very pleased with the help I received today and the kindness they gave to me and my daughter! Highly recommend going into this reptile store over any other. Once again thank you guys for providing great customer service!

As first time reptile owners, I have nothing but wonderful things to say about this store. The…read moreemployees are great, they're very knowledgeable and friendly. You can tell that they really enjoy what they're doing. They're also so patient with my kids who love reptiles.

Excellent service from the groomers I would recommend a…read morereceptionist. They were packed and the phones were going. PetSmart can afford to treat their employees better. Great job groomers! The five stars is for the groomers

I've taken my dog here for Day Care the last week or so, and the staff have been very nice! We…read moretried solo camp since she's older but I think she prefers the group. Obviously time will really tell, and accidents could happen but I'm being hopeful here! Rover could be tough with finding reliable sitters. The store is well stocked and conveniently located. One star off since I wish more of the associates would greet you a bit louder when you came in. Otherwise a great local place!

I can't say enough good things about this place. Their customer service was friendly,…read moreknowledgeable, understanding, and professional from start to finish. It's rare to find a store that genuinely cares about their customers like this. An excellent experience over all. I will absolutely be back and highly recommend this place to others.

Staff is friendly, store is well stocked, staff is knowledgeable…read moreI moved to edgewater a few months ago but still go to this location because it is a much better experience and they have what I need

So I called at the beginning of August "21 they told me they where going to do a order by the…read moremiddle of the month and to expect it by the end of the month it's now September "21 and they never followed threw with their word and lead me to believe they where trustworthy until I had to be a bad parent and explain to my son why his pet never showed up moral of this story never trust anyone and keep looking elsewhere till you find what your looking for so you don't have disappointed children.

Amazing! Clean, well lit, amazing animal loving staff!…read more The first thing I noticed when I walked in, was how clean the store is. Immediately after, I was greeted and welcomed in by the staff. It was my first time in, and I still felt the same way as when I'm welcomed into the home of my friends. After talking to the staff, you learn that they work there because they truly love the animals. I don't mean they take good care of the animals, I mean they truly love ALL of the animals. While I was there, one staff memeber was cleaning/transferring a spider home and the spider bit him. His reply was "so cute!". I purchased a bunch of crickets (150) and the staff bagged them in 5 separate bags. This gives them room to move around and breathe. It keeps them alive longer, but also shows the level of care the staff has for ALL the animals, even feeder crickets. I've purchased crickets for over a decade and this is the first place Ive ever been to that didn't just dump all of them into a single bag. Finally, the last thing that really stood out, was the placements all the animal habitats. They are housed in a way that the animals can't see into neighboring habitats. Reptiles don't like to see other reptiles. It causes a lot of stress due to predator/pray relations, as well as territorial issues. It's nice that Wild Things cares more about the animals, than the bottom dollar. Clean. Good staff. Caring staff. Competitive prices. What more can you ask for? Wild Things is about 45 min out of my way there, and 45 min back. There are closer places, but Wild Things is worth the drive because I truly feel they love scaled family as much as I do.

Just came here today to pick up more material for my new enclosure and to see about picking up a…read morenew snake. The place was very easy to find and extremly clean. All of their animals appear to be very well taken care of and the clerks all are extremely helpful with answering any questions. I was debating which type of materials to buy for my enclose and managed to grab substrate for a 40 gallon tank, feeding tongs, large hiding rock, heating pad for 40 gallon tank, and long piece of bark for the snake to relax on for bit over $110 dollars. Which for everything was not bad. Even more so because I had a bit of substrate left over which I like. The prices here are very good and the feed prices are also perfect. You cant complain for 2.15-2.49 a mouse. They had a lot of knowledge on all of the reptiles there and especially the snakes. They got the ones I was looking at out to see if I would be happy with them and one I really am. I am thinking of grabbing her this weekend. The prices for their snakes at least are normal range with lowest ones I believe where around 80 and highest I saw was 200. It depends on the species and markings honestly. Either way very accurate pricing. They also have different locations as well. Also you can call ahead and they will tell you if they have what you are looking for in or not so just call if you are looking for a very specific reptile. They apprently can also order for you.

Used to love this place till the owner defended their creepy employee that internet stalked my…read moreroommate half his age. :|