Very difficult to give Scana Energy money. I attempted to pay a bill, but the "automated" process was laborious. If Scana Energy wants to make a profit, I'd suggest that the CEO figures out a way to make it oh-so-easy to pay Scana Energy. Sure, Scana Energy will reply, "Oh, it is easy to pay us." I'm here to tell you: It is not easy to pay Scana Energy money. read more

We have been with Scana for many years, I had my service turned off (due to a move) on 5/22 and was charged $60 for June AGL pass through charges. I spoke with an advisor and she explained that if I had the gas turned off on 5/19 I would not have been charged. It would have been nice if they had told me that when I had the gas service turned off. They even tried to deny that I spoke with someone, thankfully I had record of who I spoke with and the date. Terrible customer service, I will NEVER sign up with them again. read more

Scana aka Scama's service, quality and value would soon bankrupt the company because to keep my family warm should not cost my car note and insurance. A start of $60 to turn on plus $60 for the 7days of December due to moving in during the end of the month. Is what I paid today before telling them to disconnect my heat on Monday 2/24/25. The balance is $603 for January? When explained I have $2 per usuals. Then was informed that its not my last bill; oh no please expect 02/03- 02/24 to be sent to you as well your greedy company won't survive, sell it, rename it but your still the highest to pay and most unprofessional to receive service From! read more

SCANA Energy - Utilities Near Me - Atlanta, Georgia

Update : this situation was rectified within 24 to 48 hours. I received a call from Sandra who apologize and informed me that coaching would be done and that they do appreciate their customers, especially longevity of and faithful customers. I've been a loyal Scana Energy customer for 15 years -- never missed a payment, never had my service disconnected. But for the first time ever, in the middle of a tough economy, my gas was disconnected without notice. I recently went online to change my billing due date to the end of the month to better manage my finances. I believed this would act as a payment arrangement, but when I called after the disconnection, I was told that changing a due date isn't the same as a payment arrangement -- something I was never made aware of. Even after explaining my long history as a faithful customer, the supervisor showed no compassion. I was told I could only be reconnected if I paid a $75 reconnection fee and a $150 deposit -- a deposit for a company I've trusted for over a decade! I understand the $75 reconnect fee because I do owe that because the services were disconnected. However, I should not have to pay a deposit as if I'm a new customer that is insane. The representative apologized, but leadership didn't care. Their only solution was to push those fees to my December bill, right when gas bills are at their highest during winter. After 15 years of loyalty, I now see that Scana Energy cares more about greed than people. Companies like this have forgotten what customer care truly means. I will be researching other gas providers immediately. Do better, Scana. Longtime customers deserve compassion, not punishment. read more

service sucks. Rates change periodically and they don't send out effective notices about rate changes. ended up paying almost $1.000 extra due to rate changes during the winter months. customer service was indifferent and basically ignored requests for adjustments. Ga Natural Gas is a much better alternativ. read more

Recently, I terminated my service with a well-known Gas Co. Marketer (Scana) and what I found out was un"bear"able, and it wasn't just a "snap of your fingers" to get it corrected. Up until this time I had signed fixed-rate contracts with this company, and I think I was paying less than $.60 a therm. When it came up for renewal this last time, I decided I would switch companies and get a better rate. The un"bear"able company (Scana) told me that if I didn't renew to another fixed plan I would be billed the Market Rate. They didn't emphasize that the rate would be over three times higher at $1.99 a Therm. Also, since they told me they bill in arrears that even if I changed companies I was going to be receiving additional automated bills. Well, that was very deceiving, and I was shocked when I got my first bill after not renewing. the fixed rate plan. It was three times the amount or $1.99 a therm. When I called the company and told them how terrible, deceitful and unsatisfied that I was, the girl just nonchalantly said well you were told you were going to switch to a market rate plan. She didn't seem to care one way or another, so I caution anyone reading this that you understand if you don't sign any companies fix rate plan, that the market plan that they switch you to is going to be exceptionally high. Has anyone else gone through this and is there anyone that is consistently paying the "market rate of $1.99 a therm"? If not, then the "market rate" can't be a Market Rate. read more

I have been a scana customer since 2012. I have never had any problems with their services, and I find them to be extremely helpful the few times I ever had to call them about something. read more

NEVER USE SCANA. They will f*ck you over without a second thought. Been a loyal customer for 9 years. Didn't realize I missed a payment (they have no problem texting / emailing other stuff, but no electric comms about this). They said they mailed a notice - we didn't get it. So they turned our gas off with no notice, we paid in full, they made us pay an additional reconnection deposit of $150 to turn it on then AFTER we paid they revealed it'd be FOUR DAYS before they could turn it back on. They lied to us to get the money from us. It's winter. We have two small children who are currently sick (they know and they don't care). Gas is how we heat the house, how we cook. They refused to help. They have no interest in being ethical in their business, and they sure as hell don't care about their customers. AVOID AT ALL COSTS. And Scana, don't even bother trying to weasel your way out of this with some shady response. You didn't text. You didn't call. We paid, we paid AGAIN, you lied, you refused to help us for days and you didn't care. We're lucky we're ok, but some people won't be. What you're doing could literally kill people. read more

This is one of the most annoying and predatory companies I have ever interacted with. (1) They have no recurrent billing unless you give them your bank account information, which is just stupid. (2) They provide you like a two week window between when the bill is generated and the payment becomes due. (3) They do not generate the bill on the same day each month. (Sometimes the billing period was 36 days, sometimes it was 32. Who knows? I certainly don't.) (4) If you miss the two week payment window, they charge you late fees and maybe just go ahead and disconnect your service. (if you pay bills at the start of the month, Scana's invoice may or may not be ready. If it is not ready, you have a two week to notice that it was emailed to you on February 12th at 2:00a.m. Good luck!) I used Scana for a couple years, at one point they reassigned me to some exorbitant "variable" rate for no apparent reason. Their website makes you think you can switch rates online, but that option was not actually available. I thus had to call them on much lunch breaks, which is annoying to begin with, and then, of course, it took several calls to get a hold of someone). I am 38 and have never had any issue with any other utility company. Scana disconnected me twice and and charged me for the pleasure. I should have switched after the first time. read more

On September 6, 2023, Scana Energy disconnected my gas over a past due bill, even though the next bill wasn't due until September 11. I have called Scana, and the supervisor claimed that "anytime a gas bill is past due, you can be disconnected." When I told her I have 45 days in Georgia, the supervisor said it is 45 days from when the gas was used. A lie. Additionally, Scana never notified me by mail, phone, or e-mail that my service would be disconnected 15 days before the disconnection date as legally required. The supervisor claims I was sent a letter, but I received nothing. Another lie. They also should have made the Georgia-required good-faith effort to make personal contact with me two days before disconnection by certified mail, phone, or email. No phone calls, no e-mails, no certified letters.... It seems that breaking the law is part of the daily routine at Scana. The worst part is that I have been their customer since the 90s, and this is how they treat me over a small $50 past due amount. You would think that Scana would do the simple thing of sending an email notification before disconnecting your service. But it seems they want to keep customers in the dark about their disconnection date to increase their bottom line by charging enormous reconnection fees, which total $225. A truly evil company. read more

Horrible customer service. I was out of town for an extended time and my service was disconnected in the middle of winter. They wanted me to pay to create a new account with new rates. read more

Hi these people are disrespectful, heartless, shady. Claim 3 months passed I paid the next bills but missed one? I paid two bills at one time to make up for it. She did allow me to arrange to pay off I don't even know if it was true. I decided to go with another company shortly after. No bill for February waiting to see who I pay. I was told no need to call them from Gas south. I got a bill today for 900$ from Scana read more

This company deserve no star. My heat was turned off the whole month. They still charged me $78 Doesn't make any sense Stay away from this company read more

Scana is a scam. I was told I had to make a deposit of 150 dollars for reconnection of my services for a bill that wasn't due until 3/8/24. and they disconnected my services on 3/4/24. plus an additional 50 on the new bill. This company is the worst, but I bet it's a great company to work for because all of these fees they charge customers I'm sure it's lining somebody's pockets. Scana you have got to do better. 150 deposit in this economy where people are struggling just to make ends meet. Just crazy read more

SCANA Energy - Utilities Near Me - Atlanta, Georgia

Stay away from Scana .Been a longtime customer out of convenience,but not impressed with customer service at all and you can certainly do MUCH better with rates. Just take the time to review rates. Take a look at reviews,there is a common theme there. read more

I've never in my life had a company treat me so poorly. I inadvertently missed my July payment of $71 due on August 10th. I called and a customer service representative told me to pay in full for July and August by September 8th. I paid via my bank on September 5th and the payment was fully processed by September 6th (today). This evening they cut off my gas. All for $71 that is less than 30 days late. Since when do companies start treating their customers like this? I will switch marketers as soon as I get it lined up. read more

The company uses any missed bill, especially one by mistake, to extort money out of people. They will disconnect your service without giving a single call and then expect a deposit as well as a connection fee totaling nearly 250 dollars. They do this for customers that have been with them for years. They charge 200 dollars to break their contract. Do ask other companies: they will offer you a 200 dollar credit to your account if you break your contract with Scana. read more

Since SCANA doesn't have a department that handles customer complaints ( I can understand why because their phones would be ringing off the hook) I have no choice but to file it elsewhere. This swears they send out communications to customers but after reading all the other complaints it seems Im not the only one experiencing this. SCANA claims back in APRIL 2020 they sent out a letter stating my fixed rate contract was expiring (which is false because we received nothing but bills) and because they didn't receive anything back they ASSUMED we were ok with the rate increase and sent us a bill for almost $1000. This is negligent and almost criminal what they are doing. Something needs to be done IMMEDIATELY! read more

I have been their customer for years . but for last few month my contra was over and I didn't know that as I was in the hospital for covid . all of sudden they triple the price due to not having contract . They are the bigger thieve . called customer service And they are not even seems to be human , like robot. I switch to gas south now with much better fixed rate . read more

Realized after receiving $170.00 plus bill that my fixed therm is at 1.05 per therm. To switch to a plan at almost half the rate 0.59 per therm they will charge me $150.00 termination fee if I switch plans or go to a different supplier. Thieves is the only work that describes the company. I will be moving so if I switch I will pay a termination fee of $100 with a different company but their rate is almost half and their termination fee is 33% cheaper. I will never deal with the thieves at SCANA again. read more

SCANA Energy - Current rates are as low as 0.59 per therm. Thieves, yes or no? If they weren't you could switch plans. - Utilities Near Me - Atlanta, Georgia

This company is a scam! They DO NOT check the meters but simply "estimate" based on the same period the prior year. I own a second home in Macon GA and we are only there maybe a week every two months but somehow I have a $345 bill from them for heat. Again, no one lives in the house. Does this make any sense to you? When I requested someone physically go to the house to check the meter they said no, it wasn't necessary even though they thought the bill was unusually high. They have the right name - Scana as in scam you because that is exactly what they are doing! I will be looking for another gas company to say the least! read more

I would never recommend this company. I have been with them for many years and because I absentmindedly forgot to pay a $54 overdue bill, they shut my gas off in November. Heartlessly told me, a senior, that I'd have to pay $150 deposit plus $75 reconnection fee to have my service restored. I paid my bill and I went to another company, paid less and because of my credit, paid no deposit. Scana you have lost a great long time customer over your ruthlessness. I have the money to pay but it saddens me to know you do this same thing to people who are struggling or to the elderly who may have forgotten. May your greed be your downfall. read more

I have been receiving natural gas services for over 20 years without any problems. I switched to Scana for allegedly better rates...however, after the first month Scana failed to notify me of a small delinquent amount due (I mistakenly and unknowingly paid a smaller amount than billed on the first billing statement). Scana had my gas service turned off on a Friday late afternoon. I never received notice of an amount due, nor did I receive a cut off notice! I spent over an hour on the phone with a Scana service representative and her supervisor but they could not get my service turned back on for "5 business days", leaving me without cooking fuel or hot water with company coming to stay at my house. I'm 77 years old and never in my life has utilities turned off. As soon as my service contract expires I will be switching provider. I do not recommend Scana. read more

It is clear that Scana energy doesn't care about their customers because they do not respond to the complaints on yelp. I came home yesterday to find my gas had been shut off because I owned a whopping $55, that's right after being a good customer for over 20 years and paying somewhere in the neighborhood of $35-40 thousand dollars over the last 20 years plus they shut my gas off for $55! They said they sent a shut off notification but I am sometimes late in opening my bills so I probably missed it. But there was no phone call to warn me either. After I called and paid the bill I was informed they could not come out for 3 days to turn it back on. I explained that my 87 year old mother lives with me and is always cold and needs the heat. The reps answer was that she needs to see a Dr. And get a medical note stating that she needs the heat to survive and then he could possibly move us up. Unbelievable!!! She is 87 years old she is not very mobile so she can't just get out of the house and go see a Dr. His suggestion was that she go on a teledoc website from home. She is not that tech savvy to be able to do this. I will be leaving Scana after I get my gas turned back on, I do not want to be with a company that has no compassion for their customers. Think twice before signing up with this company. read more

The worst customer service I've ever dealt with. I got way overcharged and if I could use zero stars I would. DO NOT USE SCANA. Especially in Georgia since they are a South Carolina company. They could care lesss about their Georgia clientele and overcharging us. read more

I haven't been with Scana Regulated that long but I have had my gas shut off three times evenI have only had one past due payment. They do not provide adequate notices of any shut off scheduled. The bill is already high and the amount increases with reconnect fees. They should change their name from Scana to Scama. read more

Scana gas service pathetic. Paid bill in full, they take six days to turn ser back on!

Horrible Customer service. Once my contract expire, I will cancel my service. Do not do business with them!

I would use less stars if possible as well. I called and spoke with Amanda and her manager Jo today as my bill more than doubled for the month of December and Jan. Last months bill was $91.29, this months bill was $233.53. I thought I must have a leak! After 30 minutes of them telling me my usage went up they finally told me that after 8 years of service in this location I FAILED to lock in my rate. It went from .569 to $1.39/per therm. They said it was my fault they notified me and gave me a chance to lock in and not let them stick it to me...... Jo would not offer me anything to prorate the bill and offered me a payment plan. I locked in for 1 more year and will pay this $233 but they have lost my business after this year. Very poor with all the the things going on in the world that Scana Energy can get away with charging long time customers or anyone $1.39/per therm and not make it right after agreeing to lock in as I always have. This is highway robbery and no one should use this company. I am very disappointed. read more

@scanaenergy is the wost marketer. Never managed to turned my gas on. Made me pay months of fees for no reason. No one in the customer service is able to give me a refund for this terrible service. I can't even afford to change marketer otherwise I would. I feel robbed!!!!!!! read more

Should be zero stars. Gas bill has tripled since signing up and customer "service" willing to do nothing.

I was signed up by a gas provider without my permission. As soon as I found out I called SCANA and asked to switch back. They want me to pay 270.00 disconnect fee. They will then ALLOW me to pay them for 2 years of natural gas. I am an educator and I can not see 2 years of service and treating a customer well is worth more than 270.00. read more

These people can't find the rear end with both hands. I got an email from them regarding my account. I haven't been their customer for over 2 years! read more

If I could provide a half star I would. My mother is on a fixed income so we did the research and choose Scana because of their reviews and affordable introductory rates...LIES!! That's all BOGUS INFO to reel you in...CONSUMER BEWARE! She recently received a monthly bill of over 250.00. So of course I called for an explanation, I was told her rate had ballooned to a $1.39 per therm and their was no other option for her in our area. I live in the city of Savannah, not the outskirts mind you, but the HEART of the city!!! Then I am told I can't change my carrier until February. So be it, but I will cook by campfire before I deal with this group again! read more

I just called customer service and had to listen to a number of sales promotions including road side assistance, switching to T Mobile, $100 gift card, etc. Totally unrelated to gas service! After spending 15 minutes listening to thses promotions, I still hadn't been connected with an operator. I did check to confirm I had the right number. What is up Scana? I decided to switch service. read more

I am disappointed with Scana energy. Was trying to change gas providers to them and the person on the other end apparently input the wrong social. After a few weeks I have not received confirmation and turns out the individual who plugged in the info did it incorrectly but was never notified. When I called scana for an update they told me that their was a credit issue. After calling the credit agency they confirmed there was no issue. After calling back to scana customer service they told me they would NOT honor the rate quoted 3 weeks ago. This is the worst customer service I have seen. This is a retired elderly women that they couldn't make right. Be careful with scana because you will get scammed. read more

Scana cut me off when i paid ON due date. It seem like it was done on purpose to be able to charge reconnection fee. No one attempted to make it right. They suck. read more

We tried to sign up with scana. We had a field wrong to transfer service and had to resubmit a week later (when they notified us). We called to get our original rate tree next day and they said their current rate was all they could offer which was 25% higher for 12 months. Rude customer service and just wrong in this situation (let us know we needed to resubmit a week later once rates changed is insane). Will never use them based on this encounter. read more

I'm trying to renew my rate and they don't answer the phone. Have been on phone for 25 minut!

I found out my 49c rate per therm is going to 58c so I moved my service to True Nat Gas which is the lowest in the state, 42c. I've been with Scana since deregulation and while the service has been consistently good, they seem be a poorly run company, even though publicly traded. For example last year they lost a class action lawsuit for overcharging customers regardless of their specific annual rate instructions. When I called to inform them I was leaving they couldn't match True's rate and in desperation blurted out "our rate is only $5 more" to which I replied "why lose me as a customer for just $5?". I've had other issues with them that I won't bore you with....suffice it to say...dump these crooks, if they haven't screwed you yet, they will. They should change their name to "Scama", that's how much they've ripped me off over the years. read more