if i could leave less stars I would. they claimed to have connected my gas but never did. then i get a bill months later for a connection "fee" When i called or asked about the account they said since i requested a connection but it never happen i still have to pay the fee for processing. however, trying to pay it online and speak to an agent - they claim i need a "second" email to verify my account. This place is the worst utility place in the country and the service members are a bunch of SCAMlanta. I also got a debt collection notice SIX MONTHS LATER for not paying a connection "fee" but have never been contacted about the debt collection. Now i'm trying to find the debt collection agency to pay the bill. I hate yall. read more

Gas South - Natural Gas Suppliers Near Me - Atlanta, Georgia

I was in the hospital from an accident and my contract ran out and my bill went from NEVER being more than 65$ to hundreds of dollars several months in a row. This company is one of the most disgusting I have experienced in all my life. DO NOT use them if you have other options. This is not service it is predatory. I hope your business fails. No sane and moral person should work for such extorting thugs. SHAME ON YOU ASS SOUTH!!!D read more

If you have any choice in the matter, pick another provider. If not, save ALL bills even for years afterwards. They will attempt to retroactively alter the plan you were on and then turn accounts over to collections, in my case, 8 years later. April 9, 2025, I am notified by Experian and Equifax that a collection account has been reported by a collection agency called "Transworld". I have never been contacted by them to dispute this debt. I reached out to Gas South the same day via email. A Gas South representative responded and stated that the $500 debt in question was accrued from 2016-2017. This alone makes it ineligible for credit bureau reporting. Secondly, it is not owed at all. I had Gas South service from 2016-2022 at the same address. It is absurd to suggest that somehow Gas South allowed a customer to carry a $500 balance that never got paid, month after month for 5 years! Especially when their own website states that past dude balances are subject to disconnection after going unpaid. By this policy, my service should have been disconnected in 2017, 2018, 2019,2020. But it wasn't. It was disconnected in June 2021. In order to reconnect, I had to pay the past due amount which I did and service was restored. I paid all past due balance upon reconnection. Therefore, there was no $500 balance from 2017. At no time did Gas South reach out to me using the same email I currently use that was also the email my account was established under. I never received a past due bill from 2017-2022 nor was I ever contacted by any collection agency in order to dispute the validity of this debt. Rather, 8 years after this account allegedly becoming $500 past due, a collection agency reports this as a new unpaid debt. It is neither new nor is it an unpaid debt. I have filed disputes with the credit bureaus, the CFPB and with the BBB. I will continue to pursue all available options until this matter is resolved. These companies have failed to follow the guidelines set forth in the Fair Credit Reporting Act and need to be held accountable. read more

Gas South - email from Gas South's legal department acknowledging charges from 2017. - Natural Gas Suppliers Near Me - Atlanta, Georgia

Gas South, please understand life is harder now with inflation. The bill you sent me is unbelievable. I used to go with another company and I saw your in on COBB EMC mail. I thought you were decent. I went from about $ 120 from another servicer for $253 in one month, and when I cut the service about 8 days letter, you charged me for $104.00. . Do you really care about your customers? Please be honest. read more

Used to be okay but it's gotten out of control particularly with these ridiculous pass thru fees. I used under $2 of gas 1 month and still had a bill over $70. read more

I have been a Gas South Customer for 10 years now. I have not missed one single payment or ever asked for an extension of time to pay my bill. To be honest, we have direct deposit setup for my account. This last billing cycle was the largest amount I have ever seen, almost 300.00. We are like most American's right, counting pennies and cutting to make ends meet. This being the first time I have ever called the company to inquire about the bill and if there was a way to pay parts due to limited finances at the time of the bill. The rep took us off direct deposit and explained that we could have the entire month to pay off the bill. At the time, we (my wife and I) felt relieved. Then within a week, we got two phone calls demanding the payment and early in the following week, we also got a letter in the mail explaining now, that the company would be cutting off our gas service within the next cycle if we failed to pay the bill immediately. My wife and I were stunned, because we thought we had time and we thought the company knew from the discussion with the rep on a recorded phone line that everything was set for us to pay by the end of the month. All we got was threats instead of customer service. I understand that a company has to do what it needs to do, but it is not like we are constantly delinquent on our bills. This is our first and only time doing this...mind you too, on the phone call with the rep we also setup our Gas South Contract for a year. So again, totally blind sighted. read more

Don't let them scam you into their one price plan. They conned an old lady friend of mine into signing up to pay $160 per month starting in July. She lives alone and hasn't even turned on heat. When I heard about her bill, I told her to call in and explain she didn't know what she signed up for. They now want to charge her another $150 for changing the plan on top of gouging her for two months. read more

I am absolutely floored by Gas South's gouging variable rate plans. I have always been on the lowest plan and it is appalling that they have cheaper options but if you forget to sign up for a plan, they automatically transfer you to their variable rate plan. INSTEAD OF LEAVING YOU ENROLLED IN THE LOWEST RATE PLAN! I have purposely not run my heat at high temps to conserve, and my husband always freezes in his home as a result! Yet, my bill was $500+ for one month! No way was usage that astronomical -- the rate was! It went from ~$.65 to ~$1.99!!!! That is punitive and it is wrong. Why NOT keep customers in the current low-cost plan, especially if they're enrolled in auto-pay (which is how they can easily slip these astronomical charges on you!) and always paying on time, instead of requiring that they reenroll in a plan?? This is a sneaky practice. It's punitive. And it's wrong. And the next month's billing is likely to be a repeat (or even higher). This is an abomination and it's wrong. Way to take advantage of your customers, Gas South. In this economy, you should do more to help, not HURT consumers. read more

I see where they scam people out of money. I have been living in the house for 3 years and not once was our gas bill over $187, which was a January month. Then when I move out and discontinue my service, all of sudden my final bill is $383... I called and they guy was pretty smart ass with me and told me since we discontinued our service they changed our rates to a variable rate and the rate was high per gas usage. Never was addressed to me and I know dang well we didn't just leave the heat on full blast for days on end. They just scam you at the end. read more

If I could give them a negative star I would. Stay far far away from this company. They will not try to help you and god forbid something happens and you get your gas turned off, even if you pay in full the day that that happens they will punish you and not turn your gas back on for 7 days. Then still bill you as if you had gas. I hate this company!!!!!! read more

I will be more than happy when my home is sold and I can put this company behind me. I have been trying to contact a customer service rep to no avail. There are too many senseless prompts. If you are not going to answer the phone or make it easy for customers to call in, then offer EVERY option possible on your site. I will gladly bypass calling in. The rates are also ridiculous. I do understand part of this has to do with ALG pass through, but these companies are a rip off with all additional fees. I am over this service! read more

Been a customer for 10 years. Gas South is the worst. They have misleading and unclear communication (I'm sure it's on purpose) about their rates and plans then surprise you with charges at high rates and say there's "nothing they can do." They're in control of what they charge you so I'm positive there's something they can do. Very unhelpful customer service who don't care about helping customers. read more

My credit has nothing to do with my House bills . They lied about what benefits they have . I was Over charged to get with them. Then scanner thought I was supposed to pay them both. read more

If you have Gas South I would recommend dropping them like a hot potato!!! They are not fair nor do they care about their customers!!! A dear friend of age of 75 went into the hospital in September, she's no longer living on the property, in assisted living and although the company was contacted by family in January to cut service, they were still billing this sweet woman all this time. 7 months!!! when they were contacted asking if they could credit back something. They said NO. Even a supervisor said no and there's going to be another bill because they are going to estimate services from the time the last bill cycle through! That's just horrible!!! So be warned that this could happen to you or any member of your family that's aging! I'm putting in a report with the better Business bureau too! read more

This company has increased my bill every month. I'm concerned increases will continue until Spring. I used to be on even budget plan but they discontinued offering the plan. I am considering switching to another gas company. read more

They are a bunch of thieves, I have kept my thermostat at 68, how does my bill go from 80.00 to 200.80, you mean to tell me you are charging me an extra 200 dollars, and when I call, telling me I kept my thermostat on high. Switching immediately. read more

I contacted Gas South in February to set up a payment arrangement for Feb/March bills which was extremely higher than I usually pay. My bills went from around $100.00 or lower to now 611.00. Additionally, they claimed I had not selected a new rate, which is not true. Imagine my surprise and shock when I received a disconnect noticed. Alarmed, I called Gas South and a representative assured me this was a mistake and confirmed that I had an agreement. Nevertheless, my service was turned off Thursday, March 14! I called them on Saturday and talked to another representative who was very helpful who gave me the first available appointment that following Monday and offered me a reconnection credit. Yet, that does not begin to resolve the personal and professional cost of not having water or access to cook meals. I was seriously inconvienced, compromised, and very upset that Gas South did not honor their OWN agreement to me--the customer. I have been in constant communication to get the bill resolved. Meanwhile, they want me to pay the agreement amount by March 28th, 2024, yet I sent them a grievance complaint stating the desired outcome and a prompt response. To date, NOTHING. Additionally, I am receiving more reminders about my payment arrangment--which substantiates my case--and in the same letter, the threat of disconnection. I have never had any problems with them or paying my bill until now. I would not recommend Gas South to future customers. They are a nightmare to deal with and do not own their errors, miscommunications and will ignore your request for resolution. read more

my service was supposed to get turned on on October 8 , then October 10 and October 16th. I called that morning and they said someone would be out today then called back and said my service will not be turn on today. this is a headache and they treat the customers like crap. read more

Be aware- was slammed by Gas South. Gas South started service without my approval and canceled service with my chosen provider. Rating is zero for deceptive customer service.- had to give one star. read more

The company emails the late date of your utilitlies but will use the post office to mail the disconnect date that you clearly will never receive because it's the post office and then cut you off on the later part of the week and they clearly know Atlanta Gas and Light who they contract out to can only service you mon-Friday and not same day service so your going five days without hot water or use of your stove. People want to pay but the economy doesn't allow you to pay on time as you would like . I know I owe but there practice is set up for them to win it's also like they want to teach there clients a lesson to pay on time in which if it was possible I could have then you have to stay home away from work so you can get reconnected . Two edge sword read more

Excellent customer service and great rates. I've had the service w/Gas South for over 7+ years.

Do not choose them if you have a choice. They do not keep their word or hold to their commitments. You will always lose. Make a better choice. I was promised a refund weeks ago and I made a request 2 different ways (phone call and email). No results. read more

These ppl are a rip off. The therm wasnt too bad b/c I had a fixed rate. HOWEVER, the FEES! The feez were more than the gas I was using. I was getting an $80-90 bill every month and only used $15-25 per month in gas...the rest of the charges were b.s fees!. Will never recommend...will never use them again. Scana is the way to go read more

If you DON'T use their gas they charge $78.00 per month so YOU can "help build their infrastructure" !!!!! Yep, ALL SUMMER LONG you get a bill for NOTHING !!! I should charge them so they can help fix my house - so they can sell gas. Just sleazy Orwellian double speak. read more

The tech for gas south claimed he came by but never called or knocked on my door and I took off work early to be home customer service sucks they claim to can't do anything about it , it's crazy you can have a job working for a company but there is no disciplinary action taken on a tech that doesn't fulfill his job duty because of laziness trust me if I didn't have to go with gas south I wouldn't this the second time it's happened pathetic.... read more

Please do not use this company for Gas. The bills are going from $75 to $499, which is the worst part. They don't reply to emails, and they put you on hold for a long time to speak to a manager, but that person can make the decision to fix the accounts. This place is frustrating, and they just take your money. PLEASE GO WITH ANOTHER COMPANY. The reviews are true: Bad customer service. read more

My 1st year of service was great, my bill rarely went over $50. Then, it came time to renew, which I did, locking in at just over 60 cents per therm. Then, my bill started going up, $70 then $90 to $128. When I started wondering why because my oven had been broken for over a month, I called and they said they had added a 'pass through' charge, and that was more than the gas itself! Now, my bill is $175 when this time last year it was $50!! If you do choose this company, leave after your initial agreement because they are thieves!! I only gave 1 star so I could leave a review, but they deserve negative stars!! They're piggybacking off of Atlanta Gas, so I have to pay the fee AG is charging them to use their service. UGH, aren't there ANY honest companies left?? Just beware, good honest hardworking middle class Americans because these folks are lower than a snake's belly!! read more

Wow,I was planning on switching to Gas South,but after reading customer complaints,I don't want to deal with that headache.... I,have Scanna Energy,and taking their ass to court.. So,I don't want to lose one headache and go to another.. Lol,how I am recieving $100 plus gas bills from Scanna and nobody at the resident... Asked for their address for the Sheriff could serve them with the court papers,and they claim they in Akon,SC... But,now I am hiring a Attorney.... I am tired of companies ripping the small man off.. Planning on getting my home total electric... I don't give a F..... about their company... Don't rip me off read more

I just did the OnePrice estimate and got a rate of $135/mo. or 1,620/yr. In the last 12 months, we used about 887 therms. This plan would cost us $1.826/therm...more than triple what we paid last year. That's crazy! It makes their 1 Year Fixed Rate of $1.090 look like a bargain (.736 LESS per therm), which it is not since that rate is 91.56% higher than what we paid last year with GNG (0.569/therm). What gives? BTW, I checked my neighbors' OnePrice rates, and they were as low as $95/mo. or $1,140/yr. Still not great, but better than mine. So how does Gas South calculate this rate? Our homes are about the same size; but we only have two people in our household, so we don't use as much natural gas as these larger families. At any rate, this plan comes out to 1.310/therm at the lower price of $95/mo., which is still higher than their fixed rate plans. Their website states, "No gimmicks. No Deposit. No Hassle." I beg to differ. I gave Gas South 3 stars because it seems like all the other big providers (GNG, SCANA, Walton EMC) are priced about the same. Moreover, they're moving to 2, 3 and 5 year lock in commitments. Seems nuts to lock in at these prices for that length of time. Service at GS is fine, but this OnePrice rate plan is the biggest gimmick and ripoff ever! read more

gas south clearly states on their application that this is a "soft pull" and will not effect your credit. however if your credit is frozen it will not go through it is a fact they are lying because if it really did not affect your credit a soft pull always goes through frozen or not! all gas companies i have dealt with are liars. read more

They tripled my rate and bill on me suddenly after the first year of service expired. For example my bill last March was $51 and this March it is $245. So I checked my bill and they have me at about 1.51 per therm. Then they added a fraudulent $10 late fee, but I'm on auto-pay and have never been late! I will call them in the morning. Shameful business practices. read more

Fast set up with the price. A friendly sales representative answered my call within a minute on a Saturday afternoon. I was happy with my service for 3 years, yet my fixed therm rate was about to end at the end of the month. I notified the rep of the competitor's rate and my hopes to retain Gas South if they were to provide a fair price. Hopefully lower than the competition, since I was already a customer. A fair price (lower) was offered and within 3 minutes of calling, the new rate was set. I have not had any issues with the gas service or billing during the past 3.5 years with Gas South. Keep the good practice going Gas South! read more

Before dinner, I sat down to do bills. As a lot of Americans are right now, we are living paycheck to paycheck. I saw the minimum due finished dinner and went back to pay it. While I was doing dishes, I noticed the water was cold, but the kids were playing in the water so I didn't think anything of it. when I went to pay the bill the minimum amount to pay had doubled. The date due to pay was the current day. I fully understood that if I didn't pay it by tonight, tomorrow the gas will be shut off because the due date was today. Putting two and two together I went outside and checked my gas meter. Well, they shut the gas off today. There was no notification left. There was no notification on the app or website. the websites not even showing it disconnected. My guess is one of the technicians didn't wanna have to deal with it tomorrow, so they just went ahead and did it today. I was home all day. The hot water was working up until about 5pm. Sounds like some technician didn't want to be at work late on a Friday or plans on calling out tomorrow. Even if it is their mistake, I sure as heck can promise you they're gonna make me pay all the fees to reconnect it even though I was trying to pay it before the scheduled disconnection. Now I will have to wait a week to pay the new amount because we are on a tight budget. And then I will have to probably wait another 3 to 5 days to have it reconnected. Thank God we no longer have gas heat and it's not the winter all our appliances are electric. Thank God I live down the road from family members where I can take my children to go take a shower and we can all shower. Absolutely criminal. you can't set up payment for a future date. The app and the website is an absolute joke. You can tell the employees feel terrible about having to do this to people in this economy, but I was also told by an employee that they are absolutely not able to work with anybody. When you call them all they do is tell you to look for financial assistance which I won't qualify for. Got to love corporate America. read more

I recently did a deep dive into gas service providers in GA - had a huge gas bill and took the time to understand my usage, all of the charges, and ;pick a rate plan that would cut my bill in half. Gas South was incredibly HELPFUL in answering all of my questions and giving me all of the information I needed to make an informed decision. The Therm charges are only half your concern - AGL is the main culprit and there is nothing that we can do about their pass through charges. I went with a one price monthly plan and did an annual analysis going back 3 years - it was the best option for us by far. I looked at the other providers such as Constellation and Xoom - too many hidden fees, light on customer service and not the track record that Gas South has - I recommend GS. read more

Gas South sent me a bill of $280 for December but yet the bill date is 12/06/2021. How can they overcharge for a service that has not happened yet? My regular bills are less than $100 even during summertime, and this is for a two-bedroom home less than 1000sq ft, and I keep my heater on 68 maximum 72 on the days that are below 30F. The townhouse that I own is bigger than this house I also pay around 75 and 85, why is Gas South cheating? I pay my bills on time, there are no late fees. Terrible company, just bring you a nightmare. Definitely switching company. read more

Gas South has left my family and I without gas to heat our home amidst the biggest snow storm in years. They showed up 4 hours before scheduled time, the technician did not once call to say they were on the way, that they arrived to the property, or before they departed the property. After speaking with Juanita, Juanita could not get the technician to cut on the gas nor did she attempt to resolve the issue and stated in the call, "that's too bad." We discovered that Gas South is absolutely helpless, careless and lazy. Due to this lack of care for Gas South's customers, we now have busted pipes, still no gas on, and can not get gas until Tuesday morning. I will be giving this review to the local news station, google page, Facebook page, and local newspapers to share my horrendous experience with Gas South's field and customer service. I will also be speaking with my attorney on pressing charges for the lack of Gas South's service after I paid the fees for them to have this service completed Friday 1/14/2022 between the hours of 12 and 4, as stated in the initial service request. All thanks to Juanita's terrible customer service and lack of communication. As a tax paying citizen, If I could give a negative 5 star review, I would. read more

I signed up for Gas South 6 months service, imagine my surprise when I get a notice that I have a bill and past due bill. When I called them and said Hey I just signed up for a 6 month service how come you are charging me for a service I did not sign up for. Their only response was "you are suppose to call us at the end of 6 months, otherwise we will continue to charge you." This is a scam, I will never do business with them again. read more

this review is for Ms. Lisa, I believe she is a manager. very helpful patient &professional.

slow , doesn't care about its paying clients. very rude customer service and supervisors.

I know it's INCREDIBLE! All the previous reviews about not showing up to reconnect or...... The fees upon fees! Turns out EVERY other LOCAL provider in area HAS SAME DAMN FEES!!! I LOOKED!!!!! It's ridiculous. It also turns out Atlanta gas and light are the only ones that can turn on and cut off our gas. THATS WHERE THE FEES ARE COMING FROM AGL= ATLANTA GAS LIGHT!!!! They are the only company that provides gas to all the other gas companies in metro Atlanta! They are also the main cause for all the fees!!! (See photo over previous reviewer) We need to be addressing them not the gas companies they provide with gas. That are trying to provide us vital services and customer service. I will say GAS SOUTH IS GREAT AT customer service!!!!! They are great when I have ANY questions. I have been a customer for 10 years! I will say the customer service has improved. It was very unsatisfactory 5+ years ago. I was always over charged and no one could explain my bill. The therm rate that was so great in review below... is from GAS SOUTH! And they have done a lot to improve customer satisfaction. Especially during these trying times!!!! Gas south explained to me that it's AGL OR ATLANTA GAS LIGHT that provides Gas. Does all the connections, disconnections. We need to be giving Credit where Credit is due. Gas south deserves some STARS GUYS! I too have had a reconnection NOT DONE! (But said they showed) And then charged a fee. But it wasn't GAS SOUTH coming to reconnect me. I whole heartily believe the people that work here care about the customers. I do think it's unfair all the fees AGL charged us on our BILLS! My fees double the gas cost this month. And next month will more than double; even on fixed rate therm. I wish they would help more with these times and Covid. THAT BEING SAID THANK YOU BRITTANY (sorry for name dropping) and THANK YOU ALICIA (sorry for name dropping! You guys are GREAT CUSTOMER SERVICE ASSOCIATES! I appreciate you! Also I will also say if ur being charged all these fees from AGL and you think your Gas Bill is too high. I asked them to come out. A AGL employee sprayed some solution near my water heater and discovered a small a leak!!! Then the young man fixed it!!!! So thank you for that. It was over 5 years ago. My gas bill was so high I spent an entire summer without GAS!!! Cold water not fun for 3 months. read more