I am very impressed with the customer service I received from Jullio the manager he was able to…read moremake things workout for my son and I to able to take the trip to SanDiego He definitely made my day. Great service Thank you Lisa Ross

Sadly, I wish I were writing a positive review for Casablanca, but I'm here to express my…read moredifficulties with this company. I received a certificate I had won at a fundraiser earlier in 2025. The certificate entitiled me to a 4 day cruise to the Bahamas. Here is a timeline of all my issues: On June 10, 2025, I activated my certificate. When I activated my certificate, I provided my dates of travel and the required $50 deposit. In September, I was concerned that I did not receive any confirmation for my booking date and when I went to the ActivateMyTrip.com website, it continued to tell me that my deposit was still listed as "pending", although the transaction had already shown up on my credit card. I called on September 3 and spoke to Mylee. After I explained my situation, she was able to help me resolve deposit issue after I provided documentation that my credit card had been charged for my deposit. From that point, I was told that I would be assigned an agent somewhere between 45-75 days before my sailing date. On November 10th, I received a message from Martrisha stating that she was assigned to be my agent for my trip to the Bahamas. When I contacted Martrisha on November 14th, we had a conversation and was asking me what hotel I wanted to book on one of the islands. I explained to her that my vacation was for a 4 day cruise. When she looked up my information, she had realized she was assigned incorrectly, as she did not handle cruises. She told me she would let her supervisor know. A few days later on November 17th, she informed me that she might be the one assigned to my vacation, as there was a possibility she was going to be trained to handle cruises. I never heard back from Martrisha and chose to trust that i would be called soon. I attempted to call to check again on December 2, 2025. The person on the phone said that someone would be assigned and that I would be contacted soon. On December 19th, 30 days before my cruise departure date, I still had not received a call to finalize my trip. I called and gave all my information again. Janine called me back and said that Nadine was going to be my agent and that I should expect to hear from her before the end of the day. I received no call. I sent an email on Saturday, December 20th and finally received a call on December 23. I spoke with Nadine. She was very kind and helpful, however, at this point, the cruise we had put the deposit on was almost completely sold out. We were not offered any additional promotions and in order to secure any room at that point, we were going to need to pay $680 (which the $50 deposit had been deducted, so it would have been $730). I chose to pay this fee, as we had already book airfare and hotel accommodations for this trip. I am aware that there will always be a few additional costs when winning a trip certificate and that there are rules and restrictions. Although everyone I spoke to was very kind and helpful at that moment, my disappointment comes from the lack of attention and service I received through this process. It was a bit stressful to have to wait less than 30 days before my planned trip for someone to make contact with me and to have to pay a fee to secure a spot on the boat. If I had been contacted at the promised 45-75 days prior to sail date, I would have had the opportunity to have more time to consider upgrades or any other incidentals that the cruise line had to offer. When I contacted the organization that purchased this certificate, they said that the certificate should have covered for a basic room and that the winner of the certificate would need to pay any additional fees (again, fully aware). I sent an email stating everythin above asking if they would consider compensating me somehow or at least some sort of apology....anything. I sent a follow up email. No response. It has been over a month and I have still not heard anything from the company. We did take the cruise, but sadly we were also put in a room with non-convertible beds...which means my husband and I had to sleep head to toe the whole trip. This was an anniversary trip. It's funny now, but with everything that we did to get on the ship in the first place, it just seem to be the cherry on top of this sloppy, mishandled trip.

Cindy Cromwell helped me plan my honeymoon and did an amazing job! We went to Oahu and Maui. She…read morewas always professional, knew exactly who i was, and all her responses prompt. They sent us all our documents- it was so nice having everything done so smoothly. When we encountered an issue with the hotel we were staying at in Oahu-that was the hotels fault- she was able to fix it right away. This is a great agency to go through because they have tons of partnerships with various hotels where you get great breakfast packages included. We really enjoyed the included brunches we received with our stay. I will definitely come back here when planning my next trip.

We came here on a reccomendation to plan a trip to Italy. The team is enthusiastic,knowledgeable…read moreand reliable.We did pay for the service but are happy to do so to avoid any disasters when we go. Our agent Carolyn has answered all my (stupid) questions with inside information and patience. The trip is a ways off I will update the review accordingly when we return.

A well put customized tour. We enjoyed our Northern Italy trip. Both Polina and Maria were great to…read morework with.

From the owner: Our travel agency offers expertly crafted tours across Italy — from the romantic canals of Venice…read moreto the rolling hills of Tuscany. With professional service and personalized itineraries, we’ll make sure your journey is smooth, inspiring, and truly unforgettable — the trip of your dreams awaits!

If I could give a Zero rating I would. I told Marianita to book a trip to Zurich and Lake Como for…read moremy boss. I gave her all the information she needed to book the trip and two weeks went by without a word from her. Every time I tried contacting her she was unresponsive for two whole weeks. When I finally spoke with her she recommended I find another travel agency. I finally ended up booking the trip myself and because of her delays the trip ended up costing thousands of dollars more. I do not recommend this company!!!

Michael's Travel has been in business for many years and they also host yearly travel shows. They…read morehave knowledgeable, friendly and professional travel counsellors who will make your tavel a life long memorable experience.

I left messages for Laura Gilbard. I didn't receive a return phone call…read more Update: Unfortunately, I think that Laura had an incorrect contact number for me. I totally appreciate her follow up on Yelp to me. Navigating airlines, hotels and day tours for outside of the U.S. is overwhelming for this over 65 yr old...

Planning a full on trip during wedding planning was the last thing my husband and I wanted to worry…read moreabout. So, Laura planned our DREAM honeymoon to Jamaica! We had no idea what to do, where to stay, or where to visit during our trip, so Laura was an absolute Godsend!!! She was so quick during the process and updates for our trip. She gave us all of the travel and covid-19 regulation information for our trip, and made the process so easy. We had the most magical and stress-free honeymoon all thanks to Laura. We 100% recommend utilizing her services for all of your travel needs because we definitely will be in touch with her again soon! Also, the rooms and packages she booked us??? AMAZING!!!!! She is a honeymoon expert!!

If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

We just got back from a wonderful 14 day princess cruise that Paula planned for us to the Baltic's…read more It was the smoothest, most hassle free trip we've taken so far.Paula makes sure we are up to date with the ocean ready items such as our ship room luggage tags ,medallions and any out of country new visa programs, for example ETA in the UK that started in January this year. She double checks with us on everything before our trip to ensure we are stress free. Paula always adds special things to our trip like chocolate covered straw berries in our state room when we arrive. Paula ends our trip back home with a delightful welcome home card in the mail. Wish I could rate her more than just 5*

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

We took a family trip to Hawaii and we were overwhelmed by the decisions and scheduling. They were…read morevery friendly and helpful with our flights, hotel and car. Will definitely be using them again!